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YGAM and Betknowmore Launch Safer Gambling Training Initiative

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YGAM and Betknowmore have launched the Safer Gambling Training Pledge, which will see industry Chief Executives and Directors complete specialist training programmes on player protection and harm prevention every day during the campaign week.

Industry leaders will complete five online modules between November 1-7, covering important topics including customer vulnerability, mental health, safeguarding, customer interaction and support services.

The training combines specialist knowledge, insight and research to create one of the most advanced comprehensive training programmes currently on the market. The content has been informed by lived experience and is relevant to the latest LCCP requirements. The training has been awarded the prestigious City & Guilds Assured status following a robust evaluation process meaning everyone who completes the programmes will receive formal certification.

Niall O’Connor, who works for YGAM as part of the safer gambling training team, said: “We are pleased to see so many industry leaders committing to this training during Safer Gambling Week. It is really encouraging to see Chief Executives and Directors from across the industry getting involved including representatives from the Rank Group, Gamesys, Playtech, Broadway Gaming and many more. We’re looking forward to building on this to support more customer-facing teams to protect customers and prevent harm.”

Mark Allen, Chief Executive of The A & S Leisure Group Ltd who run Napoleons Casinos, said: “As Chief Executive, I am delighted to be taking part in this important initiative to enhance my company’s knowledge regarding safer gambling.”

Ciara Lally, Chief Legal and Compliance Officer at Lottoland, said: “The leadership team at Lottoland are delighted to support this initiative during Safer Gambling Week. We are committed to safer gambling and this evidence-led training cover some really important topics that will help us continue to improve our player protection work.”

Ian Ince, Chief Compliance Officer at Playtech, said: “We are pleased to be working with YGAM and Betknowmore UK to deploy this new, comprehensive training programme. This learning programme will play an integral role in enhancing the skills of our colleagues to reduce gambling-related harm and safeguard players as well as helping to raise standards across the industry.”

All profits generated from the Safer Gambling Training Leaders Pledge will be directed back into the YGAM and Betknowmore charities to support their social purpose.

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Danske Spil

Danske Spil selects EveryMatrix to power casino and bingo offerings

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EveryMatrix platform technology has been selected by tier-1 operator Danske Licens Spil to power its casino and bingo in a long-term partnership.

Denmark’s leading casino brand and a subsidiary of state-owned Danske Spil will migrate its casino and bingo business from its existing provider to the EveryMatrix tech stack ready for a summer 2026 launch.

This includes EveryMatrix’s proven gamification and engagement tools enabling the brand to offer its customers richer, more engaging experiences while increasing acquisition and retention levels.

The partnership marks the tier-1 supplier’s most significant casino platform deal of this year and another large-scale state-owned operator signing a long-term technology agreement, cementing EveryMatrix’s place as one of the world’s most trusted and valuable iGaming platform providers.

It has delivered and won its largest tier-1 platform deals and generated record-breaking growth and profitability for both the business and its customers via its turnkey platform offering with casino, sports betting and technologies at the heart of its success.

Ebbe Groes, Group CEO & Co-Founder, EveryMatrix, said: “To earn the confidence of the Danske Licens Spil’s management team to deliver this project and replace their existing platform technology for the first time since Denmark regulated in 2012 is a huge endorsement. I’d like to personally thank them for the trust they’ve placed in EveryMatrix.

“The rate at which we’re winning and delivering large, tier-1 turnkey platform deals to power some of the world’s best-known brands is rapidly accelerating. This is thanks to the tireless efforts of our experts and the superior technology solutions they design and deploy.”

Søren Schneider, iGaming Director at Danske Licens Spil, said: “After a thorough selection process, we have chosen EveryMatrix as our future platform partner for casino and bingo. We look forward to leveraging their modern and flexible technology to enhance our offering and provide an engaging and responsible gaming experience for our customers. EveryMatrix’s agile platform makes it easy for us to integrate with a wide range of game providers, strengthening both our offering and the overall player experience.”

The post Danske Spil selects EveryMatrix to power casino and bingo offerings appeared first on European Gaming Industry News.

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Dive for riches in Relax Gaming release Treasure Tumble Dream Drop

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Relax Gaming, the iGaming aggregator and supplier of award-winning content, is diving to the ocean floor for Treasure Tumble Dream Drop, an 8×8 cluster-pays adventure in the hit Tumble series starring fearless explorer Scarlett Spinz.

Momentum is everything as position multipliers build, cluster wins cascade and a suite of blocker-busting power-ups keeps the action flowing, with a maximum win potential of 10,000x.

Base gameplay brims with features that clear the path to treasure. Radial Bombs and Vertical Bombs carve through blockers, while a Mega Bomb wipes them all. Dream Drop Wilds begin at 1x or 2x and grow whenever they tumble onto multipliers, Wild Blast fires extra Wilds onto the grid, and Symbol Trade converts symbols into another type to aid wins.

Three routes lead below deck to the Galleon Bonus, land three Bonus symbols, detonate the Mega Bomb, or clear every blocker. Players get eight Bonus Spins with no blockers and persistent position multipliers that can grow as high as 1,024x.

Before entry, Bonus symbols can transform into Compass Wilds that travel with you, with up to three carried into the feature and shifting after every spin, win or tumble. When the frame turns gold, the Super Galleon Bonus begins instead, carrying all existing position multipliers into the round, keeping them from resetting.

Tony O’Mahony, Chief Product Officer at Relax Gaming, said: “Treasure Tumble Dream Drop is shaping up to be one of our most powerful releases yet. It combines the thrill of the Dream Drop jackpot with immersive bonus features and the excitement of Relax’s tumble mechanics that players love.

“Early feedback from streamers and partners has been exceptional – even those who typically don’t gravitate to jackpot titles are calling this one a standout. We believe Treasure Tumble DD will set a new benchmark for engagement and excitement in the market.”

The post Dive for riches in Relax Gaming release Treasure Tumble Dream Drop appeared first on European Gaming Industry News.

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AskGamblers Casino Complaint Service Returns Over $2.8M to Players in Q3 2025

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AskGamblers Casino Complaint Service (AGCCS) has a successful Q3 in 2025, helping players recover over $2.8 million and exceeding last year’s numbers.

The Q3 2025 numbers are out, showcasing the results achieved by the AskGamblers Casino Complaint Service. The report highlights the most important accomplishments between 1 July and 30 September.

In the previous quarter, the AGCCS team helped 2807 users get their funds from online casinos and sportsbooks, returning $2,813,351 in total. The team received exactly 3881 complaints that affected 960 operators and affiliates.

Things aren’t always running smoothly. Even if a complaint gets rejected, the users walk out satisfied with the service they’ve received. One of AskGamblers’ players ended up receiving the money from the casino, even though their complaint was rejected initially:

“I just wanted to let you know that the funds have been successfully returned to my account. Thank you a thousand times – I’m certain that without your help, this wouldn’t have been resolved so quickly.”

The AGCCS is actively working on sports betting complaints, too, returning $53,633 in Q3 to bettors all over the world. During this period, they’ve managed to break a record in the number of resolved complaints (1013).

Dijana Radunović, General Manager at AskGamblers, said: “Props to our AGCCS for doing an awesome job, staying at the forefront and being there for players. It’s a joy to see our users happy, wishing to send tips and buy us lunch. Even though we have to reject that (unfortunately), this just shows the commitment of our team to our players, which will continue in the future.”

The post AskGamblers Casino Complaint Service Returns Over $2.8M to Players in Q3 2025 appeared first on European Gaming Industry News.

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