Compliance Updates
BGC Urges UK Govt to Establish a Gambling Ombudsman
The Betting and Gaming Council (BGC) has urged the UK Government to establish a Gambling Ombudsman to deal with concerns raised by customers.
The move comes as ministers continue the Gambling Review, which was launched last December, with Ministers expected to produce a White Paper at the end of this year.
BGC chief executive Michael Dugher said: “This is further evidence of the BGC’s determination to drive up standards in the regulated betting and gaming industry.
“We hope that the Government will look favourably on our calls for a Gambling Ombudsman to be established as soon as possible following the conclusion of the Gambling Review, which we strongly support.
“The BGC and its members recognise the need for further change in our industry and a new Gambling Ombudsman would be a step forward in customer redress – I’m proud to be giving it our backing.”
Conor Grant, chief executive of Flutter UK and Ireland, said: “At the heart of our business is a focus on our customers – both delivering great entertainment and making sure that it is always underpinned by increasingly robust safer gambling practices.
“And true commitment to putting customers first also means making sure that they have somewhere independent to go if something does go amiss – that is why Flutter is fully behind the call from the BGC today for the Government to include an Ombudsman in its plans for reform of the gambling industry.”
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The Dutch Gaming Authority (KSA) has contacted ZEbetting and Betca regarding prohibited betting offers. Both providers offered bets on winning or losing a set during tennis matches. This is not permitted. The KSA has ordered both parties to end the violation and keep it stopped.
Both ZEbetting and Betca have indicated that they have resolved the violation and taken measures to prevent recurrence. The KSA emphasized the importance of monitoring the offering. If providers have nevertheless offered prohibited betting options due to an error, they must also proactively report this to the KSA.
To prevent sports betting manipulation (match-fixing) and protect the integrity of the sport, Dutch gambling legislation prohibits betting on certain matches and events. These include events that are negative or easily manipulated. These events also include winning and losing specific sets in tennis matches. Therefore, bets on these events are prohibited.
The post KSA: ZEbetting and Betca Warned About Prohibited Betting Offer appeared first on European Gaming Industry News.
As of July 11, 2025, the Alcohol and Gaming Commission of Ontario (AGCO) no longer requires Registrar approval for responsible gambling (RG) training programs for casino and lottery employees. This change applies to both the Gaming and Lottery Standards and supports a more flexible, outcomes-based approach.
What’s changing
• Standard 2.5 has been updated to remove the need for Registrar approval of RG training.
• Training must still be mandatory, regularly updated, and based on best practices.
• Employees must understand responsible gambling, their role in player protection, and how to support those showing signs of gambling harm.
What this change means for operators and lottery retailers
• Casino and lottery operators now have more flexibility to design and update RG training.
• Existing PlaySmart training remains valid.
Why this change matters
This change reduces red tape, encourages innovation, and maintains Ontario’s high standards for player protection. This also aligns with AGCO’s outcomes-based regulatory approach and brings greater consistency across gaming sectors, including iGaming.
The post AGCO Updates Responsible Gambling Training Standards for Gaming and Lottery appeared first on Gaming and Gambling Industry in the Americas.
2025 Gaming in Spain Conference once again brought together key stakeholders in Spain’s regulated iGaming industry.
If you were there, thank you for attending – also on behalf of our co-hosts Xavi Muñoz and ECIJA Law Firm!
Willem van Oort, Founder of Gaming in Spain, commented: “We are extremely pleased to have organized another successful Gaming in Spain Conference. All major stakeholders in Spain’s regulated online gambling market were present, as well as several experts from Brazil and other Latin American countries who highlighted the opportunities offered by these transatlantic markets. We almost can’t wait to see everyone again next year!”
In case you missed the event, full video recordings of key sessions are included below.
Mikel Arana, Director General, DGOJ: “Algorithms, advertising & deposit limits: Outlines and obligations”
The post VIDEO | Spanish, Brazilian regulator speak at 2025 Gaming in Spain Conference appeared first on European Gaming Industry News.
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