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NSoft: Doing Business in Q1 2021: COO overview
In the first quarter of 2021, NSoft’s business operations marked growth in all the key areas despite the global COVID-19 pandemic and lockdowns.
By Dražan Planinić, NSoft COO
Our overall business turnover grew by 13% compared to Q1 2020, with online being the stronghold of the business with 59% growth in Q1 2021. There was an exceptional growth on our Sportsbook software – the online traffic doubled compared to the same quarter last year.
The best performing product in the total number of tickets was Live Sports Betting solution on online/mobile on every market, with a turnover increase of 75% in Q1 2021 compared to Q1 2020.
The teamwork and commitment of all of us are showing their strength. We have always been known for a strong sense of community within the company and strong ties to the customers. We see them as our long-term partners with whom we thrive together.
In the long run, our primary focus is a further development of the betting game portfolio and new features of the existing betting solutions, entering new markets, and quality over quantity.
Where software meets hardware
The biggest hit that marked Q1 2021 is the finalisation of the merging process of STARK Solution to NSoft. Internally, this change straightens our position in terms of the workforce as well as financially as it adds another stream of revenue – and it’s a quite valuable one. A manufacturer of premium betting terminals, STARK added a high-quality hardware component to our diversified betting and gaming software development business for the betting and gaming industry. This is the definition of being an omnichannel supplier!
Despite the lock-down, the new normal, pandemic, land-based business will thrive. Our pole position gives our partners and us tremendous flexibility in planning and business dynamics. NSoft-STARK synergy has generated great deals in the first three months of 2021. Despite the numerous problems caused by the pandemic: restrictions on travel and transport, closing of retail shops, we managed to deliver our terminals to Poland, Croatia, Belgium, Germany, Romania, Serbia, Montenegro among others.
New strongholds, new customers
A few crucial projects were running simultaneously in Q1 2021 although there are still travel restrictions caused by the lockdown.
The first quarter marked the entering into four new markets and acquisition of 14 new clients from France, Central African Republic, Dominican Republic, Turkey, and few others. Word of mouth is strong even without physical presence, trade shows, and very limited travelling options. This shows our strength and the power of our brand.
We’re at the forefront of new markets and at the same time strengthening our presence and working on new projects in the traditionally strong CEE market.
Tech improvements, new offering and features
Q1 2021 was very hectic when we talked about new products and new features. We have updated our internal processes from the tech side and introduce even more strict security rules and policies. This activity is part of our regular work in this field. We regularly perform stress tests as we understand the importance of this business aspect and the impact not just on us but also on our clients.
Lightning games
In Q1 2021, the Lightning games have seen the light of the day. This addition to the portfolio was a logical step in the overall strategy dedicated to enhance online channel offering.
They were developed to provide online players with a better user experience and give our partners the flexibility to place them into virtual or casino categories. The possibility of putting them in both categories: virtual games and casino games is something which our partners highly praised.
Lightning Lucky Six and Lightning Roulette are faster and simplified versions of our popular games, which have been on the throne of our product offer for a long time thanks to great user experience and wide acceptance of the products.
Lottery
NSoft Lottery is also a novelty in our product range. With this product, we wanted to satisfy players who like to bet on real lottery draws worldwide. So, we have a full solution based on Betradar’s Unified Odds Feed on over 6,500 events per week from over 30 countries.
NSoft Slots – the all-new exciting world of games
We are incredibly proud of the fact that we have mapped the road for entering the world of slots. NSoft Casino is a novelty that we want to present for the first time to our partners, who have so far only been able to integrate various casino games on our platform. Now, we can boast with our in-house slot games that will be on the market soon, but we’ll talk more about that in the Q2 of 2021.
Boosted NSoft Sportsbook Platform
We have raised the Sportsbook Platform to a new level on all channels with new functionalities, and we continue with the Cash Out feature. Cash Out is a must-have, and the existing clients have already upgraded the Sportsbook to a new UX version that includes it.
In retail, we are still one step ahead of our competition and have brought our retail solution to perfection. We’re following the same steps to reach the same level on all other delivery channels. With remote device manager, we are offering a sportsbook software solution for land-based operators like no other on the market.
NSoft Vision
Our AI boosted video management system for surveillance and business analytics is not a rising star any more. It is a mature product, market-ready with a small but steadily growing client base and a strong reseller and partner base. New features, new experts working daily on improvements and expansion to the European market made a lot of buzz around NSoft Vision.
Q1 result predicts a very successful year
Even after the first quarter, we can recognise the global direction results we are aiming for. We are investing in cooperations with other platform providers such as Playtech, iSoftBet, EveryMatrix, Blue Ocean Gaming, Oryx and many others.
The business growth and the team morale keep us going. We are finishing a new round of the onboard process for our new 20 colleagues with 13 more to join our team in the following days. New people always bring new ideas and energy, so we are looking forward to an exciting summer with EURO 2020. New normal is different for anyone, and our is: keep up, go strong, do smart!
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iGaming
In-App Creatives in iGaming: How to Lower CPI and Scale Campaigns with Moloco Ads
Traffy, a performance marketing agency specializing in in-app traffic, together with Traffy media buyers, prepared this material to share practical insights, testing experience, and scaling strategies in the iGaming vertical.
iGaming Campaign Overview: Scaling Strategy and CPI Optimization
In the gambling vertical, the Traffy team faced a typical growth challenge: how to scale campaigns without losing control over CPI and without sacrificing traffic quality.
The main goal was to reduce CPI while maintaining conversion rates to registration and deposit. Special attention was given to the scaling phase and subsequent campaign relaunches, where performance most often begins to degrade.
Before implementing the new strategy, single-format, unique gameplay creatives were used. While effective initially, this approach started to limit scaling potential as volumes increased.
How to Scale iGaming Campaigns Without Increasing CPI
As advertiser conditions allowed for active scaling, the task was to reduce CPI in order to improve conversions and lower deposit costs on the offer. CPI is unstable when using single-format creatives — it increases when scaling active ad accounts. If you rely on only one format, there is no real optimization, which leads to faster creative burnout and makes it harder to find new references that perform as well as previous ones.
Intraday dynamics were quite illustrative. In the morning, CPI could increase by up to 100%, then partially stabilize by midday, and rise again in the evening, adding around 20–25% to daily values. At the same time, campaigns continued delivering — they didn’t break, but efficiency gradually declined.
The main reason was not classic audience saturation. This was not a typical scale → saturation → CPI growth scenario. The problem was deeper: the single-format approach itself was limiting the algorithm. Creatives burned out faster, and the optimization system became less effective due to the lack of alternative signals.
Format burnout also occurred because there are limited in-app ad intelligence tools, and only a small number of teams have access to them due to their high cost. As a result, the overall pool of proven working creatives is relatively small. When only one creative format is used, it quickly burns out, forcing the search for new references — but often there is nothing left to scale further.
Why Single Creatives Formats Lead to Higher CPI and Instability
During testing, the team reached an important insight: CPI growth and instability were directly linked to using only one type of creative.
In practice, the algorithm was constrained by a single format — it had no ability to redistribute budget or optimization signals. This increased CPI volatility and accelerated burnout.
This understanding came empirically through a series of tests. It also became clear that some formats, such as news-style creatives and playable formats, were underutilized, which limited scaling potential.
Creatives Testing Strategy to Reduce CPI in iGaming Campaigns
The team shifted focus toward creatives diversification.
They decided to run multiple creatives types simultaneously, giving the algorithm more flexibility. Three key formats were introduced:
- interview
- gameplay
- social gameplay

The main share of traffic was allocated to interview creatives (50%) with a CPI of about $8.58, while gameplay accounted for 25% with a CPI of ~ $6.5, and social gameplay — the remaining 25% with a CPI of ~ $10.23 (Moloco Ads).
Scaling was primarily achieved through relaunching campaigns with increased budgets.
The team tested 4 to 6 creatives per campaign with a $250 budget. If performance was strong, the campaign was relaunched with a higher budget, and its behavior was closely monitored.
How campaigns were launched:
If new campaigns included only new creatives, they were kept and scaled alongside existing active campaigns, or relaunched when needed.
Testing was conducted in parallel: different formats were launched simultaneously, and the decision-making cycle took 2–3 days. The primary evaluation metrics were CPI and cost per registration, followed by CPA.
Results: Lower CPI and More Stable Campaign Scaling
Switching to a multi-format strategy delivered a noticeable impact. Previously, overall CPI ranged between $13–18, but after implementing the new approach, it decreased to approximately $8.4.
The key improvement was scalability: campaigns could be scaled without sharp CPI spikes. Although CPI growth with increased volume remains inevitable, it became much more controlled and predictable.
From a performance perspective, different formats showed varying CPI levels. The best result was achieved by social gameplay, while other formats demonstrated higher CPI. However, this did not reduce their importance in scaling.
For scaling, social-style formats and interview creatives performed best. Interview creatives tend to burn out faster, while social gameplay creatives — being bright, visually engaging, and highly informative — scale more effectively.
No format proved to be universally best for growth. All three formats scaled effectively, and their combination gave the algorithm more opportunities for optimization.
Best Practices for Launching and Scaling iGaming Creatives
In practice, the most effective approach is straightforward: launch 4–6 creatives across 2–3 formats (interviews, social approaches) and run them either sequentially or simultaneously, as done at Traffy.
A specific recommendation from a Traffy buyer: use playable elements in the end card — this can significantly reduce CPI. Creating a unique end card for each creative in the same style also lowers CPI and increases engagement with the creative itself.
At the same time, it is important to understand that there are no “dead” formats: over time, any creatives will burn out regardless of their type.
Conclusion: Multi-Format Creatives Strategy for Predictable iGaming Scaling
Creatives format diversification proved to be the key factor for stable scaling. Instead of trying to control CPI within a single format, the team expanded the optimization space. This allowed for better traffic redistribution, slower creative burnout, and reduced performance volatility.
As a result, scaling became not only more efficient but also more predictable — without the sharp CPI spikes typical of single-format strategies.
If you have any questions or would like to apply these strategies to your campaigns, feel free to submit a request via our website or reach out directly at [email protected].
The post In-App Creatives in iGaming: How to Lower CPI and Scale Campaigns with Moloco Ads appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
iGaming
5 Platform Features That Only an Operator Would Have Built: Kanggiten’s Perspective
After spending 10+ years running your own casino brands, you develop a very specific frustration with the tools available on the market. You know exactly where the funnel breaks because you’ve watched it break on your own traffic. With your own money at risk.
That point is where the Kanggiten iGaming platform started. What would a platform look like if the people building it had already operated 50+ brands and managed over 3 million players?
It would look different. And it does. Here are five features that reflect that origin.
Modular Architecture with Conversion-Tested Components
Kanggiten is modular by design. Operators choose the components they need, whether that’s a casino engine, sportsbook, CRM, affiliate management, analytics, or game aggregation, and add more as their business grows. No platform migration, no rebuilding infrastructure from scratch. Each module is standalone, yet fully integrated when combined.
First, this removes platform lock-in. An operator can start with a Kanggiten white label iGaming platform setup and expand into a full turnkey model over time without switching providers. Second, every module ships with conversion logic already built in. Registration forms, deposit flows, lobby layouts, bonus mechanics. All of it has been A/B tested on live traffic across real projects.
Operators on the platform have reached registration-to-deposit conversion rates of up to 70% (results vary depending on geo and traffic source). That number comes from systematic UX research, continuous hypothesis testing, and a product team that treats every redundant click as lost revenue.
Retention as a Full Operating System
Nowadays, retention costs less than acquisition and scales more predictably. The harder question is how a platform supports it in practice. Most setups offer a bonus toggle here, a CRM email there. Kanggiten treats retention as a connected system that spans the entire player lifecycle.
That means onboarding sequences, CRM-driven reactivation flows, bonus economics with built-in anti-abuse logic, and weekly engagement mechanics like tournaments, prize wheels, and achievement systems. Layered, tested, and iterated based on live performance data.
Operators on the platform consistently reach retention rates of up to 39%, against an industry benchmark that typically sits between 30% and 35%.
“Retention is a system, not a single feature. It’s built on analytics, testing, and continuous optimization,” – says Ivan Korkin, Head of Account Management at Kanggiten. – “Our focus is on onboarding, CRM flows, bonus economics, and reactivation, because that’s where sustainable growth actually lives.”
Segmentation That Accounts for Geo and Behavior
Grouping players by deposit size or registration date only gets you so far. Kanggiten runs split tests across different traffic types and builds tailored monetization scenarios for each identified segment. The deeper the behavioral model, the more segments emerge. And this directly translates into the more precise revenue impact.
The geo-specific layer adds another dimension. The platform reflects local user behavior from the first interaction, including UI/UX patterns, number formatting conventions, payment preferences, and content expectations. Small details, but they compound.
“For example, in the Turkish market, users expect percentage values displayed before the number. Even that inconsistency can hurt conversion,” – Ivan explains. – “In LATAM, fraudulent registrations are a known issue, so we analyze behavioral patterns in those regions and apply AI-based verification. A localized product and a translated product are two very different things.”
AI Applied Across the Operations Stack
Kanggiten deploys AI only where it produces measurable operational gains:
- fraud detection,
- KYC and identity verification,
- content generation,
- customer support automation,
- cost optimization.
It works across the full stack, reinforcing every other module in the process.
In high-risk geos, AI-based smart verification reduces the burden on support teams and cuts fraud activity without adding friction for legitimate players. In content and support workflows, it accelerates turnaround and lowers cost per interaction.
Over 20 Communication Channels with Built-In Flexibility
It’s not a big secret that your channel reach has a direct impact on revenue. Kanggiten supports more than 20 active touchpoints, including Telegram, social platforms, push notifications, SMS, email, and webhooks. Operators get multiple paths to reach players where they already spend time.
This matters especially in markets where communication methods shift or get restricted without warning. Channel diversity at Kanggiten is part of the core infrastructure. When one path closes, others are already running.
Why It Adds Up
Together, these features make up a platform built around how operators actually work. The same thinking extends across the full ecosystem, including the Kanggiten Affiliate Platform (powered by FireAff) and the Kanggiten CRM & Marketing System (powered by InTarget).
And the industry has started to take notice. In March 2026, Kanggiten was named Best Live Casino Provider at the GamingTECH CEE Awards during the Hipther Prague Summit, an event that brought together 400+ attendees from 35+ countries.
Why? Because every feature was shaped by a team that has run brands, managed players, launched campaigns, and been held to the same KPIs their clients track every morning.
The post 5 Platform Features That Only an Operator Would Have Built: Kanggiten’s Perspective appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
GGPoker
GGPoker partners with Grosvenor Casinos on UK live tournament circuit
GGPoker and Grosvenor Casinos have agreed a live events partnership covering Grosvenor’s UK tournament schedule, including The Goliath, the Grosvenor UK Poker Tour (GUKPT) and the UK Open. The companies said the agreement is designed to link online qualification on GGPoker with live play across Grosvenor’s casino network.
Under the deal, GGPoker will sponsor more than 50 poker festivals annually across the majority of Grosvenor Casinos’ 35 poker rooms nationwide, with additional local and regional events also included.
The partnership includes added-value incentives for players who qualify or buy in via the GGPoker client. These include a 20% cash boost on winnings at The Goliath, G200 and G300 events, and a 10% cash boost at all GUKPT stops. Promotions also include a “£5,000 GGPoker x Goliath Last Longer competition,” plus on-site perks such as GGPoker merchandise.
Angela Martin, UK & Ireland Head of Marketing at GGPoker, said: “We are incredibly proud to partner with Grosvenor Casinos. At a time when rewards are being scaled back across much of the gaming industry, GGPoker is determined to do the opposite. Supporting the live poker scene is vital for the health of our favorite game, and we are thrilled to give real value back to this fantastic community. With our massive cash boosts and dedicated satellite tournaments, if you plan to play a Grosvenor Casinos event in the future, you’ll now have new pathways with added value for players qualifying through GGPoker.”
Sue Price, Director of Gaming, Grosvenor Casinos, added: “This is a hugely exciting partnership for us and the poker community in the UK. We’re confident that the strengths we both bring will result in improved experiences with more value delivered to our players. We also aim to grow our Poker offer over the duration of the partnership -whether that be through bigger events, more events or increased prize pools. We’ve very much looking forward to working with the team at GGPoker who’ve shown they have a very clearly aligned ambition to ourselves, which is exciting for our teams and our players alike.” Satellite qualifiers for The Goliath are already live in the GGPoker client, with qualifier schedules for the GUKPT and other events to be announced in the coming weeks.
The post GGPoker partners with Grosvenor Casinos on UK live tournament circuit appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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