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NSoft: Doing Business in Q1 2021: COO overview

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In the first quarter of 2021, NSoft’s business operations marked growth in all the key areas despite the global COVID-19 pandemic and lockdowns. 

By Dražan Planinić, NSoft COO

 

Our overall business turnover grew by 13% compared to Q1 2020, with online being the stronghold of the business with 59% growth in Q1 2021. There was an exceptional growth on our Sportsbook software – the online traffic doubled compared to the same quarter last year.

The best performing product in the total number of tickets was Live Sports Betting solution  on online/mobile on every market, with a turnover increase of 75% in Q1 2021 compared to Q1 2020.

The teamwork and commitment of all of us are showing their strength. We have always been known for a strong sense of community within the company and strong ties to the customers. We see them as our long-term partners with whom we thrive together.

In the long run, our primary focus is a further development of the betting game portfolio and new features of the existing betting solutions, entering new markets, and quality over quantity.

Where software meets hardware

The biggest hit that marked Q1 2021 is the finalisation of the merging process of STARK Solution to NSoft. Internally, this change straightens our position in terms of the workforce as well as financially as it adds another stream of revenue – and it’s a quite valuable one. A manufacturer of premium betting terminals, STARK added a high-quality hardware component to our diversified betting and gaming software development business for the betting and gaming industry. This is the definition of being an omnichannel supplier!

Despite the lock-down, the new normal, pandemic, land-based business will thrive. Our pole position gives our partners and us tremendous flexibility in planning and business dynamics. NSoft-STARK synergy has generated great deals in the first three months of 2021. Despite the numerous problems caused by the pandemic: restrictions on travel and transport, closing of retail shops, we managed to deliver our terminals to Poland, Croatia, Belgium, Germany, Romania, Serbia, Montenegro among others.

New strongholds, new customers 

A few crucial projects were running simultaneously in Q1 2021 although there are still travel restrictions caused by the lockdown.

The first quarter marked the entering into four new markets and acquisition of 14 new clients from France, Central African Republic, Dominican Republic, Turkey, and few others. Word of mouth is strong even without physical presence, trade shows, and very limited travelling options. This shows our strength and the power of our brand.

We’re at the forefront of new markets and at the same time strengthening our presence and working on new projects in the traditionally strong CEE market.

Tech improvements, new offering and features 

Q1 2021 was very hectic when we talked about new products and new features. We have updated our internal processes from the tech side and introduce even more strict security rules and policies. This activity is part of our regular work in this field. We regularly perform stress tests as we understand the importance of this business aspect and the impact not just on us but also on our clients.

Lightning games

In Q1 2021, the Lightning games have seen the light of the day. This addition to the portfolio was a logical step in the overall strategy dedicated to enhance online channel offering.

They were developed to provide online players with a better user experience and give our partners the flexibility to place them into virtual or casino categories. The possibility of putting them in both categories: virtual games and casino games is something which our partners highly praised.

Lightning Lucky Six and Lightning Roulette are faster and simplified versions of our popular games, which have been on the throne of our product offer for a long time thanks to great user experience and wide acceptance of the products.

Lottery

NSoft Lottery is also a novelty in our product range. With this product, we wanted to satisfy players who like to bet on real lottery draws worldwide. So, we have a full solution based on Betradar’s Unified Odds Feed on over 6,500 events per week from over 30 countries.

NSoft Slots – the all-new exciting world of games 

We are incredibly proud of the fact that we have mapped the road for entering the world of slots. NSoft Casino is a novelty that we want to present for the first time to our partners, who have so far only been able to integrate various casino games on our platform. Now, we can boast with our in-house slot games that will be on the market soon, but we’ll talk more about that in the Q2 of 2021.

Boosted NSoft Sportsbook Platform

We have raised the Sportsbook Platform to a new level on all channels with new functionalities, and we continue with the Cash Out feature. Cash Out is a must-have, and the existing clients have already upgraded the Sportsbook to a new UX version that includes it.

In retail, we are still one step ahead of our competition and have brought our retail solution to perfection. We’re following the same steps to reach the same level on all other delivery channels. With remote device manager, we are offering a sportsbook software solution for land-based operators like no other on the market.

NSoft Vision

Our AI boosted video management system for surveillance and business analytics is not a rising star any more. It is a mature product, market-ready with a small but steadily growing client base and a strong reseller and partner base. New features, new experts working daily on improvements and expansion to the European market made a lot of buzz around NSoft Vision.

Q1 result predicts a very successful year

Even after the first quarter, we can recognise the global direction results we are aiming for. We are investing in cooperations with other platform providers such as Playtech, iSoftBet, EveryMatrix, Blue Ocean Gaming, Oryx and many others.

The business growth and the team morale keep us going. We are finishing a new round of the onboard process for our new 20 colleagues with 13 more to join our team in the following days. New people always bring new ideas and energy, so we are looking forward to an exciting summer with EURO 2020. New normal is different for anyone, and our is: keep up, go strong, do smart!

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Boomerang Partners’ case study: exploring the new rules of sports marketing

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Sports marketing used to be relatively straightforward. Major sports events – from international tournaments to league finals – meant big audiences, and visibility was often enough to drive results.

By 2026, that model is no longer enough. Competition for sports traffic has intensified, acquisition costs have increased, and audiences have become more selective in how they engage. Being present around major sports events is no longer a differentiator – everyone is there.

What matters now is not just how brands capture attention, but how they choose to work with it.

This shift is especially visible in affiliate-driven environments. As brands rethink how they engage sports audiences – and face tighter regulation and greater competition – affiliate strategies have to adapt just as quickly.

Performance is measured in real time, with teams competing under the same conditions and reacting to the same events.

This is where new formats and mechanics start to matter. Earlier this year, Boomerang Partners, a sports-focused affiliate program, brought together affiliate teams as part of the TIME TO WIN affiliate tournament.

The insights in this article come from real partner activity – from day-to-day campaign work to what teams tested during the TIME TO WIN tournament.

It’s no longer campaign-driven

The way sports marketing works is no longer built around campaigns. It’s built around behavior. What used to be planned weeks in advance now shifts during the event itself. Timing changes. Messaging changes. Sometimes, even the format changes.

The shift is simple: marketing is no longer planned around events – it adapts to them continuously, with messaging, concepts, and storytelling evolving from one moment to the next. These shifts don’t just affect how brands work with players – they also reshape how affiliate partners operate. As a result, partners have to adapt their strategies, formats, and approaches to engagement.

Personalization plays a big role here. Not as a feature, but as a baseline. Generic offers don’t hold attention anymore. If it’s not relevant to what the user is watching or reacting to, it gets ignored.

This is also changing how sponsorships work. Visibility still matters, but it’s no longer enough on its own. Brands are moving into formats that go beyond the match – content, integrations, and ongoing digital touchpoints.

At the same time, the space has expanded. Sports, esports, streaming – they now compete for the same attention, alongside a much broader set of content and digital experiences.

That makes timing harder. Big tournaments still drive peaks, but the build-up and the drop-off matter just as much. Planning around these moments is becoming more data-driven. Earlier this year, Boomerang Partners introduced its Sports Marketing and Betting Calendar 2026, built to map those patterns and help affiliates align campaigns with key moments and make more informed decisions around their strategy. In practice, partners use it to plan ahead for major events, streamline research, and structure content around both high-demand and niche sports.

From watching to reacting

Audience behavior has changed faster than most strategies – and it becomes especially visible in live, competitive environments.

During the TIME TO WIN tournament, this shift was hard to miss. Affiliate teams worked with sports traffic in real time, around live events, where attention moved constantly, and decisions were made on the spot.

Watching sport is no longer passive. During major matches, users follow the game while checking odds, reacting to moments, and switching between platforms. The second screen is no longer secondary – it’s part of the experience.

In practice, this meant that teams competing in the tournament had to adapt quickly – reacting to live moments, adjusting content, and aligning campaigns with audience behavior in real time.

That changes how campaigns are built. Timing matters more. Missing the moment often means losing the user.

Content is changing as well – and fast. Short-form formats capture a growing share of attention, especially among younger audiences. The full match is no longer the only point of engagement.

Behavior is becoming more social. Communities form around events – not just around teams, but around the experience itself.

Olesea Naidion, Brand Manager at Nightrush, TIME TO WIN participant, noted:

“The biggest shift I’ve noticed is that audiences don’t just ‘watch’ sports anymore – they’re actively participating. During major matches, people react to every moment – every corner, every substitution, every momentum shift.

The second-screen behavior is fascinating. Fans have their phones out the entire time – checking odds, chatting, and reacting on social media while the match is happening.

The traditional ‘sit back and watch’ experience is no longer how a large part of the audience engages with sport.”

What actually matters now

Not all traffic is equal anymore. Volume still matters, but it no longer defines success. What matters is what happens after the click – how fast users convert, how long they stay, and whether they come back.

This shift was clearly visible during the TIME TO WIN tournament. When campaigns ran around real-time events, performance was measured differently. There was no long funnel – the decision happened immediately, or not at all.

In practice, traffic and performance closely followed the sports calendar. Early peaks aligned with major tournaments, while quieter periods – such as international breaks – led to visible slowdowns. Consistent spikes on weekends also highlighted how closely user activity tracked live-event density.

Conversion has become time-sensitive. Delays cost results.

Retention matters more now. Acquiring users is more expensive, and users have more options. If they don’t see value quickly, they move on.

As a result, performance is evaluated differently. Impressions and reach are no longer enough to justify spending. What matters is whether activity turns into deposits, bets, and repeat engagement.

Olesea Naidion, Brand Manager at Nightrush, TIME TO WIN participant, commented:

“Engagement rate, conversion velocity, and customer lifetime value have become the most critical metrics. Impressions don’t pay the bills — action does.

We need to understand if content drives real behavior in real time, especially during live events when the conversion window is minutes, not days.”

What defines success

Sustaining results has become harder. Strong performance can still happen in short bursts. But without consistency, it doesn’t hold. The gap between short-term gains and long-term growth is becoming more visible.

What separates teams now is not access to traffic or events. It’s how that traffic is handled – how quickly it converts, how long it stays, and whether it returns.

That shifts the focus from individual campaigns to the full user journey. Acquisition, conversion, and retention are no longer separate – they have to work as a single system.

This is also reflected in how partners performed in the TIME TO WIN tournament. Even beyond the initial launch phase, participation continued to build, showing that sustained performance – not just early momentum – defines success.

When that connection breaks, performance drops just as quickly as it grows.

Anete Dunina, Head of Sales at Revpanda Group, TIME TO WIN participant, noted:

“Success in sports marketing will be defined by control over the full user journey. It’s about acquiring, converting, and retaining the right users, not just traffic.

Short-term wins don’t build long-term business.”

The shift is already visible across the market. It goes beyond marketing – reflecting broader changes in how sport is consumed, how brands operate, and how affiliate ecosystems evolve. Those who can adapt to it consistently will shape what sports marketing looks like next.

About Boomerang

Boomerang Partners is a rapidly growing global marketing agency offering a wide range of services. Boomerang Partners is an Official Regional Partner of AC Milan. In 2024, it launched the inaugural Golden Boomerang Awards – a global tournament for affiliate teams. More than 400 affiliate teams participated in the second season of the tournament in 2025. Partners of the Agency launched six new products in 2024-2025, contributing to a nearly 1.5-fold increase in product users.

The Agency’s clients’ portfolio contains 10+ brands offering affiliate and entertainment services across 40+ markets in compliance with local regulations. These products provide incentive programs and 24/7 multilingual support.

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Yaspa wins Best Payment Solution at SBC Awards Europe 2026

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Fintech’s open-banking-based Intelligent Payments pitch focuses on Pay by Bank deposits plus real-time affordability and AML checks.

Yaspa has been named Best Payment Solution at the SBC Awards Europe 2026, held at Xara Lodge in Malta. The company said it won for its Intelligent Payments product, which combines real-time Pay by Bank transactions with AI-driven customer insights and verification.

According to Yaspa, Intelligent Payments is built on open banking infrastructure and uses consented access to real-time player financial data. The company said this enables operators to assess affordability, AML risk and financial vulnerability in under 10 seconds, before funds enter play, while keeping the process “document-free” for most users.

Yaspa CEO James Neville said: “We’re delighted to be recognised as Best Payment Solution at the SBC Awards Europe. This award is particularly meaningful because it reflects the shift we’re seeing across the industry – where payments are no longer just transactional, but a critical point for compliance, insight and player protection.

“By embedding real-time intelligence directly into the deposit flow, we’re helping operators meet evolving regulatory expectations while also delivering a faster, smoother experience for players.”

The company positioned its approach as an alternative to traditional verification, using a single consented bank connection to produce a financial profile that includes income patterns, cash flow volatility and indicators such as overdraft usage. Yaspa also cited structured user testing showing conversion rates of 74% versus around 15% for document-based KYC flows.

Yaspa said its risk intelligence is supported by research with the Behavioural Insights Team, analysing 733 consented open banking datasets to identify markers of gambling harm such as multi-operator activity and clustered deposits, which it said are embedded into its decisioning engine. The company said it is live with UKGC-licensed operators and expanding across Europe.

The post Yaspa wins Best Payment Solution at SBC Awards Europe 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket

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Tugi Tark has released a 2026 whitepaper, The economics of AI-powered iGaming customer support, arguing that AI changes the unit economics of player support and can reduce costs compared with human-led operations.

The report cites “verified pricing” of EUR 0.15 per AI-handled ticket. It compares that with fully loaded employer costs for human support in Romania and Bulgaria of EUR 1.73 to EUR 1.88 per ticket. At a “realistic” 70% AI containment rate, the whitepaper claims a blended cost of about EUR 0.67 per ticket, which it describes as roughly a 64% reduction versus a human-only baseline of EUR 1.88.

Tugi Tark says its analysis draws on Eurostat 2024 labour cost data, published research on AI chatbot benchmarks, independent iGaming player behaviour research, and operational data from its own deployments. The company estimates operators can achieve a 55% to 75% reduction in total support expenditure, and argues AI can absorb volume spikes—such as during major sporting events—without additional hiring or training lag.

Harpo Lilja, founder and CEO of TUgi Tark, said: “In 2026, the ‘wait-and-see’ approach to AI is costing operators millions in unnecessary overhead. We aren’t just talking about chatbots; we’re talking about a fundamental shift in the unit economics of player retention.”

The whitepaper also frames customer support as a retention lever, stating that payment issues account for 52% of ticket volume and that slower response times drive churn. It claims a 0.5 percentage point churn reduction could retain an additional 500 players per month for a mid-sized operator, translating to €200,000 in annual revenue based on an assumed €400 Player Lifetime Value. Tugi Tark also claims AI agents average ~7 seconds for first response versus ~60 seconds for human agents, and outlines use cases across Responsible Gambling escalation, KYC/AML workflows, and GDPR-aligned data sovereignty.

The post Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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