Canada
EPIC and Kindred Link-up Once Again in the US
Gambling harm minimization consultancy EPIC Risk Management has once again teamed up with the Kindred Group to provide sector-leading training and development sessions for their staff in the US.
Liv Biesemans, Group Deputy Counsel to Kindred Group PLC, said: “Kindred’s U.S. player sustainability and customer support teams have engaged EPIC Risk Management for responsible gambling training. Kindred’s global commitment to sustainability and player protection is a key aspect in its U.S. operations as it prepares to enter more states in 2021. Kindred and EPIC Risk Management will continue to build on their existing collaboration to train Kindred employees in proactively monitoring its customers to guarantee a safe and secure gambling experience.”
Mark Potter, EPIC’s Head of Delivery in the US, said: “Responsible gaming requires a focus on culture change, understanding, and a desire for action and change. This is why EPIC will always begin any responsible gaming and problem gambling engagement with a process of consultancy to understand the current state of play within an organization, the requirements that are specific to that individual organization, and how best to tailor our solution to provide fit for purpose, effective, and impactful programs. Ultimately, EPIC firmly believes that a comprehensive and effective responsible gaming training program cannot be found ‘on the shelf’.
“For a sustainable culture to be created, the provision of proven, impactful training and development programs is a vital part of the journey. EPIC Risk Management has worked tirelessly across 16 countries and counting to become world leaders in this field, and we are excited to work with the industry throughout the US to better understand how we can effectively tackle responsible gaming and problem gambling together. In Kindred Group, we have a leading example of an operator who is looking to engage a more conscientious approach and we’re delighted to be working with them in the U.S.”
“EPIC Risk Management is without doubt market leaders when it comes to providing training around all aspects of responsible gambling. They offer a variety of courses, delivered face to face, digitally and via eLearning platforms that are customized to their client’s needs and an absolute must for gambling industry operators,” Maris Catania, Head of Responsible Gaming and Research at Kindred Group, said.
“Kindred/Unibet have been delighted to work with EPIC over the past three years and have benefited from their blended approach of combining lived experience of gambling harm with proven methodology and training concepts. Highlights of our collaboration have been their comprehensive risk assessment training, allowing our staff to better understand the significant risks that problem gambling can bring and then how to conduct effective interactions, focusing on the customers’ emotions and how to deal with conversations of a sensitive nature. Engaging with EPIC has brought about positive behavioral change for our company and is an essential tool for an organization to minimize harm,” Maris Catania added.
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AGLC
PointsBet Canada Officially Begins Registration Process in Alberta
PointsBet Canada has announced that it has commenced the registration process in Alberta and can now begin marketing activities, positioning the company to enter the province as Alberta prepares to become Canada’s second open and competitive regulated iGaming market.
Eligible Alberta residents can now pre-register at https://www.pointsbet.ca/ to receive notification of PointsBet’s launch, along with an exclusive welcome offer, ahead of the full platform rollout expected in the coming months.
This development follows the Alberta Gaming, Liquor and Cannabis (AGLC) streamlined process, enabling PointsBet Canada to introduce its premium sports betting and online casino experience while final registration steps continue.
“Alberta’s move toward an open, competitive iGaming framework is a positive step for Canadian players, offering more choice and consumer protections in a safe and regulated environment. We’re excited to introduce our innovative, Canadian-focused sports betting and online casino products to Alberta residents, supported by industry-leading speed, responsible gaming tools, and local expertise,” said Scott Vanderwel, CEO of PointsBet Canada.
The post PointsBet Canada Officially Begins Registration Process in Alberta appeared first on Americas iGaming & Sports Betting News.
Canada
Kambi Group Becomes the Official Sportsbook Partner of Ontario Lottery and Gaming Corporation
Kambi Group has formally assumed contractual responsibilities for OLG’s multi-channel sportsbook following the successful completion of the novation agreement with FDJ Gaming Solutions France (FDJ) and Ontario Lottery and Gaming Corporation (OLG), with OLG launched its Kambi-powered sportsbook on 27 January.
Kambi, the home of premium sports betting solutions, confirmed that it has formally assumed contractual responsibilities for the provision of sports betting services to OLG, having successfully met all conditions of the previously agreed novation agreement.
The completion follows the announcement in 2025 that Kambi had been selected by FDJ to take over FDJ’s role as OLG’s long-term sports betting partner with OLG’s consent and pending the satisfaction and completion of specific conditions. With these conditions now met, Kambi has officially assumed responsibility for the provision of sports betting services to OLG across both its retail and digital channels, with OLG gone live with its Kambi-powered sportsbook on 27 January.
OLG offers sports betting through PROLINE (retail) and PROLINE+ (online) with 100% of its profits reinvested into Ontario. Powered by Kambi’s Turnkey Sportsbook, OLG’s sports betting operations will benefit from Kambi’s market-leading technology and services, designed to deliver a scalable, compliant and engaging betting experience for players.
Werner Becher, Kambi Group Chief Executive Officer, said: “We are delighted to have officially completed this transition and to begin this next chapter of our partnership with OLG. Having met the necessary conditions of the novation agreement, Kambi is excited to become the official sportsbook provider and to have launched with one of the world’s most respected lottery operators. We value our partnership with OLG and look forward to leveraging our proven technology to help them drive sustainable growth and provide a safe and entertaining betting product for their customers in Ontario.”
Duncan Hannay, OLG President and CEO, added: “OLG strives to provide a market leading PROLINE sports betting experience for our players. We look forward to working alongside our new partner, Kambi, who offers a proven track record of product excellence and reliability, as we deliver on our commitment to give back to the people and communities of Ontario. This is an exciting step forward for both organizations.”
The post Kambi Group Becomes the Official Sportsbook Partner of Ontario Lottery and Gaming Corporation appeared first on Americas iGaming & Sports Betting News.
Canada
High Roller Technologies Signs Letter of Intent with Kindbridge Behavioral Health to Support Responsible Gambling in Ontario
High Roller Technologies Inc., operator of the award-winning, premium online casino brands High Roller and Fruta, announced it has entered into a non-binding Letter of Intent (LOI) with Kindbridge Behavioral Health (Kindbridge) to support its commitment to responsible gambling in Ontario, subject to licensing and regulatory approval.
Through the planned partnership with Kindbridge, High Roller intends to offer eligible Ontario players who choose to self-exclude a confidential pathway to support that helps individuals understand their options and take next steps at their own pace. The experience begins with education and a guided triage process, followed by the option to connect with no-cost peer support and, when appropriate, licensed Canadian clinicians. Using a stepped-care approach, individuals can start where they feel ready and access additional support over time, based on their needs and goals.
“We believe entertainment should always be enjoyed responsibly. Partnering with Kindbridge reinforces our commitment to player wellbeing by ensuring that anyone who may be experiencing challenges with their gambling activity has access to meaningful, professional support. This collaboration reflects our responsibility not only as an operator, but as a trusted brand that puts people first,” said Seth Young, Chief Executive Officer at High Roller.
Kindbridge works with gaming operators across North America to deliver early-intervention programs designed to identify, assess, and support at-risk individuals, including integration with self-exclusion and responsible gaming workflows.
“Building strong, accessible pathways to support is an essential part of effective responsible gambling programs.nOperators are uniquely positioned to assist individuals who may be experiencing distress by helping connect them to appropriate care. We’re proud to work with High Roller to expand access to specialized clinicians and evidence-based resources, supporting healthier outcomes for players and more effective responsible gambling frameworks,” said Daniel Umfleet, Founder & CEO of Kindbridge Behavioral Health.
Seth Young, who currently serves as Chief Executive Officer of High Roller, is a current shareholder, member of the Board of Advisors, and former member of the Board of Directors at Kindbridge.
The post High Roller Technologies Signs Letter of Intent with Kindbridge Behavioral Health to Support Responsible Gambling in Ontario appeared first on Americas iGaming & Sports Betting News.
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