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European Gaming Congress 2024

Canada

MGM National Harbor to Reopen Today

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MGM National Harbor Resort and Casino is going to resume its operations today (June 29). Guests can expect “contactless” check-ins, single-use baccarat cards, and Plexiglass at the casino.

Officials said the resort will open to 50% capacity and its hotel will open roughly a third of its rooms.

National Harbor’s check-in desks will be covered by Plexiglass windows, as are other points around the property, and only half will be open to create distance.

A key element of its “contactless” strategy is encouraging usage of MGM’s smartphone app, which will allow guests to check-in, verify their identification and pay, as well as make reservations at the resort’s eight restaurants.

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Dominique Bertolone, MGM Resorts’ senior vice president of food and beverage strategy, said most restaurants will reopen Monday and guests will be able to scan a code with their app to reserve a table in a “virtual queueing experience” that will help avoid large clusters of people waiting together.

Guests will have two options for menus: one printed on disposable paper or a smartphone display via a barcode.

“We actually believe that not only this is going to enhance the guest experience, but it’s part of our future. Think of all the applications Not only do we believe it’s going to stick, we believe it’s going to be expanded as well,” Bertolone said.

“It’s going to be something totally different. It’s gonna take a little bit to get used to. It’s totally new. But I think the guests are really going to enjoy it, because it just speeds up the whole process,” Anthony Caratozzolo, National Harbor’s vice president of hospitality, said.

John Flynn, MGM’s vice president of administration, said only 50% of the card tables and gaming machines will open Monday and not all of the resort’s employees will need to be back at work.

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Employees have set up more Plexiglass at the tables to keep guests separated from each other and from the dealers. Cards will be dealt face-up for some games so that guests never touch them; in others, like baccarat, cards will be “single-use” and thrown away after every game.

“We want to get the community comfortable with these new health and safety protocols. We want to get our guests and our employees comfortable with it. So I think generally speaking, making sure that we’re going nice and slow, that we’re doing this in a thoughtful way, is very important,” John Flynn said.

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Canada

ComeOn Group adds sportsbook to its offering in Ontario

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ComeOn Group announced a significant milestone in its sportsbook expansion journey with the addition of sportsbook to their offering in Ontario following the successful acquisition of the required permits. This addition represents a strategic advancement in the Groups sportsbook growth trajectory where they are set to double its sportsbook business in the coming years.

ComeOn Group is one of 51 active operators in Ontario. The Ontario market has experienced robust growth since its launch, reaching C$6.7 billion in revenue in 2023.* By 2029, the market is forecasted to grow by a total of 29%, with 2024 expected to close with a 20% increase.

ComeOn keeps investing in its sportsbook business acceleration that is powered by its proprietary sportsbook platform and in-house risk management and trading team. As a multi product vertical operator, ComeOn is striving to give its customer base a safe and exciting entertainment destination and this approach is now expanded to their Ontario audience.

Juergen Reutter, Chief Executive Officer at ComeOn Group, said: “We are very excited about the opportunities this new milestone opens up for us. As a casino-led operator it represents a key part of our sportsbook strategy to double our business in the coming years. Like in any of our other markets, we are striving for a differentiated sportsbook entertainment experience that is powered by our in-house technology. Our goal is to deliver top-tier entertainment to our players while fostering safe and innovative gaming experiences.”

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*Source – H2GC H2 Ontario Data 25.10.2024 (excl. Lottery)

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BCLC

INTRALOT Announces New Project with the British Columbia Lottery Corporation for Online Lottery Platform

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INTRALOT S.A. has announced the undertaking of a new project between the British Columbia Lottery Corporation (BCLC), the sole lottery operator for the Government of British Columbia in Canada, and INTRALOT Inc., its US subsidiary, for the provision of an online lottery platform. The project also includes the digitalization of the existing land-based network.

The solution will be based on the Player X platform, part of the Lotos X ecosystem, and adds to the company’s overall partnership with BCLC, which has been extended until 2028.

INTRALOT is a leading player in a changing world of gaming. With significant experience in looking forward and anticipating emerging trends, the company provides future-proof solutions to regulated lottery and gaming operators around the world.

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Canada

IAGR announces Toronto as host city for 2025 conference

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Hot on the heels of its most attended conference in history, the International Association of Gaming Regulators (IAGR) is excited to announce that its 2025 conference will take place in Toronto, Canada, from October 20 to 23, 2025.

The event will be held in partnership with the Alcohol and Gaming Commission of Ontario (AGCO) at the Westin Harbour Castle, offering stunning waterfront views and a premier, downtown Toronto location.

‘Fresh off the success of our Rome conference, we’re thrilled to continue the momentum with next year’s event in Toronto,’ said Ben Haden, IAGR President.

‘The IAGR 2025 conference promises to be another unparalleled opportunity for our global community to come together, collaborate and shape the future of gaming regulation. We’re looking forward to working with AGCO to bring it all together.’

AGCO CEO and Registrar Dr. Karin Schnarr, added, ‘We’re excited to welcome IAGR and its members to Toronto. This partnership provides a great opportunity to share Ontario’s innovative regulatory practices and foster meaningful discussions that drive positive change in the industry.’

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Stay tuned for registration details early next year.

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