Compliance Updates

UKGC Issues Stricter Consumer Protection Rules for Lockdown

Published

6 years ago

May 13, 2020

Reading Time: 2 minutes

The UK Gambling Commission (UKGC) has published more stringent rules for online operators for protecting customers during lock down. The new set of rules come after new evidence has surfaced that show some gamblers maybe at greater risk of harm during lockdown. The new guidelines deal with the need for affordability checks, prevention of reverse withdrawals and restrictions on bonus offers.

The Commission had collected data through the gambling industry and also through YouGov surveys. The data show that during lockdown gambling participation is down overall. This reflects the closure of land based venues and the cancellation of sporting events, with only a small number of people starting to gamble for the first time.

Gambling Commission chief executive Neil McArthur said: “Operators must use the data they hold to protect their customers and now, more than ever, it’s vital that online operators really know their customers by monitoring how long they are playing for and understanding how financial uncertainty is impacting them and what they can afford to gamble with.  To ensure operators do that, we are strengthening our guidance and expect operators to take account of that to prevent bonus offers or inducements being offered to customers who are showing any sign of harm‘’

Work was already underway to address many of these issues but this means we will now accelerate this work due to the unique situation that many consumers will find themselves in during lockdown.

‘’We will continue to monitor and publish the data that we are collecting and we will take further measures if required. We are monitoring online operators closely and if we see irresponsible behaviour we will step in immediately, suspending licences if we need to.”

Minister for Sports, Tourism and Heritage Nigel Huddleston said:”It is vital that people are protected from the threat of gambling related harm and I welcome these latest steps from the Gambling Commission.We will continue to monitor the situation closely and will not hesitate to take further action if required.”

The data also shows that in terms of time spent gambling, while overall session length has decreased, there has been an increase in the number of sessions that are played for over an hour.

The Commission has reviewed its current guidance in light of the risks that some players may be experiencing harm while in lockdown, and online operators must now take account of the Commission’s additional guidance, which makes clear they should:

Prevent reverse withdrawal options for customers until further notice
Cease to offer bonuses or promotions to all customers who are displaying indicators of harm
Interact with customers who have been playing for an hour in a single session of play
Review thresholds and triggers for new customers to reflect the operator’s lack of knowledge of that individual’s play and spend patterns
Conduct affordability assessments for individuals picked up by existing or new thresholds and triggers which indicate consumers experiencing harm – limiting or blocking further play until those checks have been concluded and supporting evidence obtained, and;
Implement processes that ensure the continual monitoring of their customer base – identifying patterns of play, spend or behaviours have changed in recent weeks.
Online operators will be expected to make changes to act on this guidance as soon as possible. The Commission will bring forward plans to consult on whether further targeted player protection measures are required on a permanent basis.

Compliance Updates

Dutch Regulator Urges Online Gambling Providers to Stop Using “Share Your Bet” Feature

Published

1 day ago

February 6, 2026

Wladimir P.

dutch-regulator-urges-online-gambling-providers-to-stop-using-“share-your-bet”-feature

The Dutch Gambling Regulator (KSA) has urged the online gambling providers to discontinue the “Share your bet” feature. This feature allows players to share their placed bets via social media or messaging apps such as WhatsApp, Facebook and email. The KSA investigated the functionality of this feature after receiving several signals and questions from the market.

“Share your bet” function

The “Share your bet” feature allows players to easily share their bets with others. It works like this: a player places a bet and sends it via a link to, for example, friends or family. The recipient can then immediately see the bet and, if they have an account, participate as well. This makes gambling easily shared, often via social networks.

Protection of vulnerable groups

The KSA points out that the “Share your bet” feature is a form of advertising and recruitment. It’s a way for providers to promote gambling, but indirectly through players themselves. According to the Decree on Recruitment, Advertising and Addiction Prevention in Gambling, providers must ensure that advertising does not reach vulnerable groups, such as minors, young adults and people with gambling problems.

Because players with the “Share your bet” feature decide who to send their bet to, providers have no control over who receives the shared messages. This means that gambling providers cannot guarantee that vulnerable groups will not unintentionally encounter gambling advertising. Therefore, offering features like “Share your bet” is not permitted.

In addition, the ease of sharing bets helps normalize gambling. This lowers the barrier to entry, especially among younger demographics.

Discontinue “Share your bet” functionality

The KSA is therefore calling on all online gambling providers using the “Share your bet” feature to immediately stop doing so. The KSA will continue to monitor any new developments in this area and will take enforcement action where necessary to ensure the protection of vulnerable groups.

The post Dutch Regulator Urges Online Gambling Providers to Stop Using “Share Your Bet” Feature appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Arshak Muradyan

Digitain Secures UKGC Certification for Sportsbook and Platform

Published

1 day ago

February 6, 2026

Wladimir P.

digitain-secures-ukgc-certification-for-sportsbook-and-platform

Digitain has secured certification from the UK Gambling Commission (UKGC) for its Sportsbook and platform, alongside obtaining a UK betting licence for real and virtual events. This milestone confirms that Digitain’s technology meets the rigorous regulatory and technical standards required to operate in one of the world’s most demanding iGaming markets.

The UK is widely recognised as one of the most highly regulated and competitive jurisdictions globally. Securing UKGC approval is a clear marker of Digitain’s commitment to compliance, player protection and long-term operational reliability, while continuing to deliver performance-driven technology for ambitious operators.

Vardges Vardanyan, Founder of Digitain Group, said: “The UK is one of the most demanding regulatory environments in the global gaming industry. Meeting these standards is a strong endorsement of our technology, compliance capabilities, and operational maturity. This achievement enables us to support UK-licensed operators with confidence, delivering reliable, scalable, and future-ready solutions designed to perform in highly regulated markets.”

This certification further strengthens Digitain’s position as a trusted technology partner for regulated markets. The platform is designed to support sustainable growth, offering operators the flexibility to localise, optimise and scale within strict compliance frameworks. At the same time, Digitain’s UK-certified Sportsbook is built with control and transparency at its core, enabling operators to meet regulatory requirements without compromising on product depth, speed or engagement.

Arshak Muradyan, Group Chief Compliance Officer at Digitain, added: “Securing a UK betting licence alongside full Sportsbook and Platform certification is a clear validation of Digitain’s compliance-first approach. The UK market demands continuous oversight, robust controls, and absolute transparency, and this approval confirms that our systems, processes, and governance structures are built to meet those expectations.”

The post Digitain Secures UKGC Certification for Sportsbook and Platform appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Brasil on Track

ODDSGATE LAUNCHES “BRASIL ON TRACK”, A STRATEGIC PLATFORM FOR NAVIGATING BRAZIL’S REGULATED IGAMING MARKET

Published

2 days ago

February 5, 2026

GamingAmericas.com

oddsgate-launches-“brasil-on-track”,-a-strategic-platform-for-navigating-brazil’s-regulated-igaming-market

As Brazil’s regulated iGaming market completes its first year under Law 14.790/2023, Oddsgate today announced the launch of Brasil on Track, a strategic platform designed to help operators monitor legislation, understand compliance requirements, and make informed decisions in Latin America’s largest economy.

Brasil on Track provides live tracking of regulatory milestones, market indicators, and operational requirements,

connecting legal updates to their business impact and linking directly to official sources.
Brazil’s regulatory landscape has evolved rapidly over the past year. Law 14.790/2023 introduced clearer frameworks for licensing, taxation, and consumer protection, which accelerated international interest and positioned Brazil among the world’s most closely watched regulated iGaming markets.

According to Brazil’s Ministry of Finance, the sector generated an estimated R$36 billion in gross gaming revenue (January-September 2025) and R$3.3 billion in federal tax revenue over the same period, highlighting the market’s scale and momentum.
Source: Brazil’s Ministry of Finance, 2025.

“The regulation brought by Law 14.790/2023 was a major milestone for Brazil’s iGaming sector,” said Valter Delfraro Junior, Oddsgate’s Director of Regulatory Affairs. “It ended years of uncertainty and provided legal security and operational clarity. This new scenario places Brazil’s gaming industry on par with mature markets, increasing our international competitiveness and attractiveness to global investors and partners.”

During the first year of regulation, operators faced extensive requirements, including federal authorization processes, responsible gambling mechanisms, advertising restrictions, and new tax structures. Oddsgate expects the market to continue expanding throughout 2026, with early adopters well-positioned to benefit from greater credibility and market growth.

“We transform regulation into a practical, continuous guide for operating in Brazil with less risk and more clarity,” said Wagner Fernandes, Chief Marketing Officer at Oddsgate. “Brasil on Track helps teams entering, expanding, or optimizing operations decide with context, not guesswork.”

What “Brasil on Track” includes
– Live tracking of active regulation and pending bills;
– An operational roadmap mapping legal changes to required compliance actions;
– Market intelligence, including player demographics and key market indicators;
– Visibility into tax structures, licensing steps, and market-entry requirements;
– Focus areas include KYC, AML, self-exclusion tools, responsible gambling, and consumer protection requirements.

The post ODDSGATE LAUNCHES “BRASIL ON TRACK”, A STRATEGIC PLATFORM FOR NAVIGATING BRAZIL’S REGULATED IGAMING MARKET appeared first on Americas iGaming & Sports Betting News.