Interviews
Scaling Up in iGaming: Strategic Role of Platform Migration with SOFTSWISS
Platform migration has emerged as a critical strategy for operators looking to scale their operations, enter new markets, or address technical shortcomings. In an interview with European Gaming, Vitali Matsukevich, Chief Operational Officer at SOFTSWISS, delves into the intricacies of the migration process, the challenges operators face, and how SOFTSWISS has positioned itself as a leader in ensuring seamless transitions.
What drives operators to consider migrating from one platform to another? Could you explain the key issues they aim to resolve and why migration becomes necessary?
Vitali Matsukevich: The most popular reason is that the current platform no longer meets technical requirements, especially in terms of scalability and reliability. Operators often face issues like handling user loads they are currently experiencing or planning for. This often forces operators to seek a more stable and technically advanced solution to support their business growth. For example, in LatAm, we know of cases where operators face significant challenges due to downtime or unreliable operations. In some cases, this situation becomes unmanageable, and operators realise they need to migrate to a platform like ours, which offers 99.9% uptime and a seamless user experience.
Another reason for migration is the desire to expand to new geographies. For instance, if the current platform is not certified in a particular country, the operator may consider migrating to a platform that already has the necessary certification. While launching a new project on a different platform is an option, it can lead to operational challenges, such as managing two different projects on different platforms, which is not always convenient. In such cases, if the new market is attractive enough, it may be simpler to migrate to a platform that is already certified, obtain the necessary licence, and continue developing the project.
The third reason is dissatisfaction with the current software provider. This could be due to poor communication with business account managers, slow response times, lack of support, or the provider’s failure to implement client feedback. In the case of SOFTSWISS, we not only offer better service – as confirmed by various studies – but prioritise collaborative partnerships. Our partners highly appreciate our flexibility, openness to their suggestions, and commitment to developing the business together.
Moreover, operators who choose platforms used by major industry players benefit from being part of a community and gain access to features requested by those larger brands. For example, when large operators asked for specific product updates, we later rolled them out to all clients, which received positive feedback. We also have a well-structured workflow for managing client requests, where we gather all ideas, suggestions, and comments from our partners, and our product team evaluates which of them will have the most impact.
What specific technical and operational advantages does the SOFTSWISS platform offer to operators who decide to migrate?
Vitali Matsukevich: I would highlight two key advantages: the high technical performance of our platform and the well-established interaction with our partners. Because our partners don’t experience technical difficulties, they can scale their projects without worrying about the technical aspects of their business. Our recent migration case, where we transitioned over a million players to our casino platform and sportsbook within five hours, further confirmed the high technical level of our solution and well-defined migration process.
A unique feature of migration is that after reopening a project post-update, there’s often a surge in user activity, with more people visiting the platform than usual. This contrasts with the gradual user growth seen when launching a new project, where users join the platform over time.
After migration, a large number of users might access the platform simultaneously. To prepare for this, we conducted numerous stress tests before the launch and executed the migration flawlessly. The number of issue reports was even lower than we expected.
What are the main challenges operators may face during migration, and how does SOFTSWISS help minimise these risks?
Vitali Matsukevich: The main challenge is the inevitable player churn. Before the transition, operators conduct extensive information campaigns about technical changes and migration to a new platform, but not all users take the necessary actions to transfer their accounts. On our side, we assist in communication, share experiences from previous migrations, and make the process as easy as possible for users.
Another challenge is that users might notice differences between the two platforms. For example, even if both platforms offer the same types of bonuses, they might be implemented differently or might have other slight differences. In this case, we strive to visually adapt the new platform to resemble the previous software. We also transfer all possible and significant information about players’ gaming preferences, for example.
Overall, this is a complex process. We need to assess which aspects of the previous user experience should be transferred to the new platform. Sometimes, it may also be decided to enhance certain features.
Another important challenge is maintaining SEO rankings so that the project continues to receive stable traffic from this channel. Our experienced specialists help transfer all necessary information, adapt pages, and take other actions to ensure that search engines either don’t notice the difference or even improve the project’s search ranking.
What steps are taken to minimise player churn and ensure their loyalty after migrating to the new platform?
Vitali Matsukevich: An individual strategy is developed for each project and specific user groups. This can include additional email campaigns offering players bonuses or other unique personalised offers during the transition period. This approach helps retain users and makes the migration process as attractive and seamless as possible for them.
What metrics do you use to evaluate the migration success, and how do you measure its impact on the operator’s business?
Vitali Matsukevich: The key metrics we use to evaluate the migration success include the speed, downtime, player retention rate (how many users successfully transitioned to the new platform), and the load on customer support. These metrics allow us to objectively assess how smoothly the migration went and identify any areas that may need improvement in future migrations.
What are SOFTSWISS’ plans for further developing and improving the migration process?
Vitali Matsukevich: After each migration, we refine our current workflow, adding new elements based on the experience gained. We are also actively working on obtaining additional certifications, as we are currently doing in Brazil so that our partners can quickly and seamlessly launch their projects as soon as they have the necessary licence.
How does operator feedback play a role in improving the migration process, and how does SOFTSWISS incorporate their suggestions and feedback?
Vitali Matsukevich: We actively gather feedback from our partners and conduct retrospective discussions within our team. During these meetings, we analyse the metrics and identify any delays or issues. It’s important to note that each migration is a unique project, and while the core steps remain the same, the workflow is always adapted to the specific case. This approach allows us to continuously improve our migration process and ensure successful collaboration with our partners.
Can you provide examples of successful migrations where your approach led to significant improvements for the operator?
Vitali Matsukevich: Yes, one of the most compelling examples of a successful migration is when we transitioned over a million players from a competitor’s platform to the SOFTSWISS Casino Platform and the SOFTSWISS Sportsbook in just five hours. This migration was a significant achievement, showcasing our platform’s technical robustness and our team’s ability to manage complex, large-scale transitions with minimal downtime.
During this process, we meticulously planned and executed the migration to ensure that player accounts, balances, and gaming histories were seamlessly transferred without any data loss.
The post Scaling Up in iGaming: Strategic Role of Platform Migration with SOFTSWISS appeared first on European Gaming Industry News.
As prediction markets evolve from niche forecasting tools into a multibillion-dollar mainstream asset class, the boundary between trading and high-volume iGaming infrastructure is rapidly dissolving. This Q&A feature w/ Jeevan Jeyaratnam, Chief Betting Officer at Abelson Sports examines whether prediction platforms can sustain their exponential growth independently, or if their long-term survival depends on adopting rigorous compliance, product proposition and geolocation standards of the established iGaming supply chain.
Are prediction markets a threat to the existing sports betting industry in the US and beyond, or can both coexist peacefully and profitably?
The answer to that question very much depends on where in the world you are. If I live in Birmingham, Alabama then prediction markets (PMs) are my only legal route to placing any kind of sportsbook wager. If I live in Birmingham, England then prediction markets (or as the Europeans understand them, betting exchanges) are very much playing second fiddle to the currently available, advanced sportsbook apps.
At present, prediction markets and legal sports betting firms, in the US, are operating on an uneven playing ground. Sportsbooks are state-regulated entities with tightly enforced rules, high tax rates and limited geographical scope. Prediction markets – in my opinion, because of their connection to the federal government’s coffers – have been given almost carte blanche to operate across state lines with no consideration for state legislative independence.
Governed by the federally controlled Commodity Futures Trading Commission (CFTC), prediction markets are able to offer sports contracts as well as other financial products to players in California, Georgia, New York and Texas. Sportsbooks, using this four-state example, can only offer sports betting opportunities to those in New York and that comes with a hefty 51% tax rate. The disparity here is stark and it is no wonder that investors and financiers believe that Predictions Markets have an opportunity to outperform sports betting operators. The problem of quite how PMs can fully monetise the product is beginning to be resolved with commission fees now being charged. How PMs can keep customers engaged is another concern, as there will be very few recreational winners from the pool of sharps that are seeding and trading these markets.
Given the current regulatory landscape, how can providers help platforms navigate the legal minefield of jurisdictions?
There’s a certain frontier spirit, certainly in the USA, around PMs at the moment. Platforms seem to be navigating with a “do it and apologise later” attitude, which has led to several high-profile lawsuits. Depending on where you look, the PMs or CFTC are either suing the state or vice versa.
It is a mess and as Congresswomen Dina Titus (D-NV) pointed out in an open letter recently, “Equally concerning is the allocation of agency resources to support this expanding litigation campaign.” Her point being that the CFTC is significantly understaffed and under resourced and that its efforts to support “multi-state litigation threatens to undermine the agency’s ability to fulfil its primary mandate.”
More recently, it would seem that the two biggest names, Kalshi and Polymarket, have decided that public slanging matches, where accusations around facilitating nefarious characters and criminal enterprises to trade on their platforms, fly either way.
This is hardly the type of behaviour anyone would expect from two companies operating within the auspices of the CFTC.
Until the situation settles and given the widespread support at federal level, it’s hard to imagine either of the two main players needing to take too much advice from others.
Following recent high-profile controversies around insider trading on prediction platforms, what sportsbook-grade KYC and behavioural monitoring tools are most effective at detecting the misuse of information?
One of the big concerns, currently not adequately addressed, revolves around KYC. Kalshi, for example, by way of its regulated status with the CFTC, has a strict KYC and AML code and a clear list of prohibited territories on its site.
Polymarket, on the other hand, is a crypto-native decentralised operator and as such has far fewer hurdles to jump as regards KYC. The USA site is now covered by CFTC regulation and is considered separate to the international version, which doesn’t require mandatory ID requirements to set up an account. This has led to significant and justified concerns over insider trading and AML. There are a number of tried and tested solutions that betting operators are required to use, but the same will also be true for PMs and the specific set of requirements they need to fulfil. For the sportsbooks that are also launching PMs, it would make synergistic sense for them utilise the same tools they have for the sportsbook.
What sort of retention strategies can be borrowed from the betting sector to increase engagement for prediction market operators?
The biggest hurdle for PMs is how they handle the inevitable churn as recreational players realise that they are consistently losing money to the big trading houses and sharp market makers. Only a fraction of customers can win and a small concentration of sharp clients will mop up pools, especially in sports contracts.
In other political or business markets there will be individuals or syndicates operating with the benefit of insider knowledge. Currently, the PMs product isn’t comparable in entertainment value to that of the sportsbooks. No concessions, no bonuses or many of the entertainment value add-ons that sportsbooks have adopted.
PMs have provided means for many who otherwise would have to use offshore books to experience wagering and they have done this at a very low transactional cost to the end user. That model will need to change if these firms are to meet their lofty valuations, but how they do that, while convincing customers that they can beat the sharps remains to be seen.
The post The evolution of prediction markets appeared first on Americas iGaming & Sports Betting News.
Baltics
From Ronaldinho Roulette to Next-Generation Game Shows: How CreedRoomz is Expanding Live Casino Entertainment
As part of our HIPTHER Baltics & Nordics: Tallinn 2026 Sponsor Spotlight series, we caught up with Matija Jesih, Business Development Manager at CreedRoomz, to discuss the company’s latest innovations, its headline-making collaboration with football icon Ronaldinho, and what operators can expect from the next generation of live casino entertainment.
With a strong background in regulated markets, platform solutions, and commercial growth, Matija shares insights into how CreedRoomz is combining recognizable personalities, innovative game mechanics, and an ambitious game show roadmap to create new engagement opportunities for operators and players alike.
CreedRoomz recently announced a collaboration with football legend Ronaldinho, introducing titles such as Kickoff Roulette and Marble Cup. What inspired this partnership, and what made Ronaldinho the right fit for the brand?
The inspiration behind this partnership stems from our desire to truly bridge the gap between traditional sports entertainment and the fast-evolving live casino space. When you look at live casinos right now, audiences are looking for something more than just standard tables, they want an experience, an emotional connection.
Ronaldinho Gaúcho is the absolute embodiment of that concept. He isn’t just a football legend, his name is universally synonymous with joy, creativity, cross-generational appeal, and unmatched flair. That radiant energy is exactly what makes him the perfect fit for the CreedRoomz brand.
By integrating his persona into titles like Kickoff Roulette and Marble Cup, we aren’t just slapping a famous face on a game thumbnail. We are capturing his signature style and infusing it directly into innovative mechanics. Football and iGaming share a deeply passionate user base, and having a global icon like Ronaldinho headlines these games allows us to help operators attract both sports fans and traditional players, creating an instantly recognizable, high-engagement environment that stands out in a crowded market.
Previously we did a game featuring Maradona, “Maradona Run” and it captures the same philosophy, it bridges the gap between legendary sports entertainment and real-time casino gameplay, ensuring that players don’t just watch the legacy, but actively interact with it.
Celebrity partnerships have become increasingly visible across gaming and entertainment. What role do you believe they can play within the live casino sector, and what should operators consider when evaluating such collaborations?
For the live casino sector, the primary role of a celebrity partnership is instant trust and differentiation. A recognizable face cuts through the noise of a crowded lobby and drives immediate cross-sell opportunities, especially from sportsbooks to live casinos.
However, operators and providers need to look beyond raw social media follower counts when evaluating these collaborations. There are two critical elements to consider: authenticity and cultural alignment and deep Integration over surface branding.
The celebrity’s persona must naturally fit the game’s theme. With Ronaldinho or Maradona, his association with playfulness and unmatched skill fits the dynamics of our sports-themed titles perfectly.
At CreedRoomz, we focus on building a unique brand, creating bespoke environments and gameplay that actually reflect the icon’s legacy, ensuring the partnership delivers long-term player retention rather than just a short-lived spike in traffic.
Let’s talk about the games themselves. What can players and operators expect from Kickoff Roulette and Marble Cup, and how do these titles reflect the broader direction CreedRoomz is taking with its live casino portfolio?
For Kickoff Roulette, we are completely fusing the worlds of sports and live roulette. It is set within an electrifying, sports-themed virtual studio utilizing a green-screen solution. Mechanically, the excitement is amplified by ‘Aurum Numbers’ which award players massive multipliers ranging from x50 up to x700, adding major payout volatility to every single spin.
Crucially, to maximize global appeal and ensure a localized experience, Kickoff Roulette is available in two languages: English and Portuguese.
Given Ronaldinho’s legendary status in Brazil, having a dedicated Portuguese-speaking option is a massive asset for operators targeting the booming Latin American and European Portuguese markets, allowing them to connect with players in their native language.
Marble Cup, on the other hand, leans heavily into unique, fast-paced tournament mechanics that capture the suspense of sporting competitions but in a highly dynamic, game-show format that keeps players glued to the screen. Marble Cup is a first-of-its-kind live betting game that sits at the intersection of live casino and sports entertainment, a space no competitor has meaningfully entered. Unlike traditional live casino games driven by RNG or standard table mechanics, Marble Cup uses a custom-engineered physical device where results are determined by genuine randomness: marbles rolling down a gravity-fed track into goals defended by moving goalies. No algorithm, no simulation, the outcome is real.
Maradona Run:
Maradona Run a fast-paced lottery ball draw with a cinematic, arcade-style endless runner game show. During the main game, players manage up to eight interactive cards as football-styled lottery numbers bounce in a high-tech studio chamber. When the bonus round triggers, players leave the studio behind and hit a digital, festive boulevard alongside Maradona himself.
Instead of traditional coins, the animated legend sprints down the obstacle-filled street course collecting glowing soccer balls. These collectibles correspond to crucial gameplay advantages, including total payout multipliers, energy speed-boosts, and prize doublers, culminating in a massive maximum payout potential of up to 10,000x the bet.
Beyond the Ronaldinho collaboration, CreedRoomz has been expanding its focus on game-show-style experiences. What trends are you currently seeing in player preferences, and how are they influencing your product development strategy?
Modern players view live casinos as a source of full-scale entertainment rather than just digital table games. They want active participation, unpredictable narratives, and community elements.
Currently, we see three dominant trends shaping player preferences:
Cinematic Storytelling: Players want an immersive narrative. This heavily inspired our flagship 2026 game show, The Road to Eldorado, which transports players into an Aztec world utilizing advanced 3D visuals and four interactive bonus rounds.
Rapid-Fire Intuition: The younger demographic thrives on quick-decision, high-suspense gameplay. This led us to develop non-traditional formats like Avi Crash (bringing live-dealer energy to the crash game genre).
Cross-Vertical Fusion: Players love familiar concepts with a twist. We’ve tapped into this with Crypto Market, simulating a rapid live trading environment, BacDice, combining baccarat with dice mechanics, and Lucky Colors a vibrant, high-energy casino experience
Our strategy is to “bring the show back to game shows”. By combining these multi-layered mechanics with advanced virtual studios and native-speaking hosts, we help operators deliver highly engaging, custom-branded experiences.
Can you give us a preview of the CreedRoomz game show roadmap? What types of new experiences, mechanics, or innovations can operators look forward to over the coming months?
Our roadmap is completely focused on transitioning from a fast-growing challenger to the definitive global leader in live entertainment. Operators can look forward to a massive push across both next-generation game shows and highly customizable infrastructure.
However, great games are only half the battle. The other half is how we empower operators, which is why we are heavily expanding our dedicated and customizable solutions.
We recognize that one size no longer fits all. We are offering bespoke Dedicated Studios, allowing partners to design custom-tailored environments with native-speaking tables and preferences to achieve deep, market-specific localization. Furthermore, by advanced multi-stream compositing technology, we are launching Dedicated Card Games. This allows us to run a single, physical studio while simultaneously delivering completely different, uniquely branded virtual skins to multiple operators.
With your experience across regulated markets and content distribution, how do you balance innovation with the realities operators face, such as compliance requirements, integration efficiency, and player retention objectives?
We balance innovation by embedding compliance and infrastructure directly into our creative process from day one. Our games are built with compliance-first architecture to instantly meet strict regulatory standards globally, from Europe to Latin America, while advanced tech like ultra-low latency streaming and virtual green-screen solutions allows operators to launch highly customized content seamlessly without complex integrations. Ultimately, while a celebrity or flashy visual triggers the initial acquisition, it is our deep game math, like volatility shifts, interactive 3D bonus rounds, and native-language localization, that ensures sustainable player retention and commercial success for our partners.
Looking ahead, what are the key priorities for CreedRoomz during the remainder of 2026, and where do you see the biggest opportunities for growth within the live casino and game show segments?
To achieve this, we are capitalizing on two massive growth opportunities. The first is deepening our geographical footprints across booming, new studios coming up in Brazil, Europe and Asia this year. This allows us to provide hyper-localized, native-speaking tables and give operators free-of-charge, customized branding setups that resonate perfectly on a local level.
The second major growth catalyst lies within our core product segments. In the game show vertical, our focus is all about scaling the massive momentum of our flagship launch, Road to Eldorado, alongside our new generation of hybrid titles like Avi Crash and Crypto Market.
The industry opportunity here is immense, players no longer want standard formats, so by delivering highly gamified, multiplier-heavy ecosystems, we are successfully bridging the gap between sports betting, slots, and live tables. By combining these unique mechanics with our advanced, data-light streaming tech, our priority for the rest of the year is ensuring our partner operators can seamlessly maximize player engagement and unlock entirely new revenue streams.
The post From Ronaldinho Roulette to Next-Generation Game Shows: How CreedRoomz is Expanding Live Casino Entertainment appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
EvenBet Gaming’s CEO, Dmitry Starostenkov, speaks to EEGaming about the company’s expansion into the casino vertical, what drove the decision, what it took to build, and what it means for operators looking to grow beyond a single product.
EvenBet has spent more than two decades building its reputation in poker. What told you the time was right to move into casino?
We kept having the same conversation with partners who trusted our poker infrastructure, asking whether we could support them on the casino side too. For a long time, our answer was to point them elsewhere but, with competition intensifying, that became harder to justify.
But there’s a wider shift happening too. Operators are under real pressure to extract more value from their existing player base. Acquisition costs are rising, regulated markets are tightening, and the days of building a sustainable business on a single vertical are gone. Operators who are growing have found more ways to extend player value across their full product offering, and that requires purpose-built infrastructure.
We have the technical foundation and understand the player behaviour. The question became when to make the move, and how to do it in a way that was genuinely an improvement on what was already out there.
Moving from the single poker vertical into a full casino platform is a significant undertaking. Where did the product challenges actually lie?
The single player account sounds simple until you’re actually building it. Shared balance, unified player profile, seamless movement between poker and casino all create complexity that compounds quickly. The other challenge was scope. A game aggregator covering 15,000 titles across 230-plus providers has the potential to create real infrastructure problems. We had to build something that could handle that scale without becoming unwieldy for operators to use. And we didn’t want to compromise the poker product to get there either – that was non-negotiable. Everything had to work as one system, not two products stapled together.
How does cross-vertical conversion work, and why does that matter so much to operators right now?
The friction in moving a player between verticals has always been the drop-off point. Separate logins, separate wallets and separate experiences are all different reasons for a player to disengage. When that’s removed, the conversion happens more naturally.
What makes the difference is having product mechanics that actively pull players across. One Click Poker removes the traditional lobby entirely, which has historically been the biggest barrier for casino players who find poker intimidating or unfamiliar. Spins Poker goes further by taking player-versus-player gameplay and wrapping it in slot-style mechanics, so the experience feels native to a casino player from the first session.
In the other direction, casino rewards sitting inside the poker environment give poker players a natural reason to explore. It becomes a two-way pipeline rather than a one-way push, and operators can see that working in the data. That’s what cross-vertical conversion looks like when the product architecture supports it properly.
What does EvenBet Gaming now offer an operator that they genuinely can’t get elsewhere?
Most casino platforms don’t come with a serious poker product attached, and most poker providers don’t have a credible casino offering. We’re in a fairly unique position in that we can genuinely deliver both, and the integration between the two is real and not just a partnership held together by an API. In terms of who this is for, it’s operators who want to grow. Whether that’s a new entrant who needs a clean, fast route to market, or an established operator who has a casino product but knows they’re missing a revenue stream without poker. We’re positioned to offer that market entry and scalability, without compromising quality.
The post Behind EvenBet Gaming’s strategic evolution into casino appeared first on EE Gaming | Global iGaming & Tech Intelligence Hub.
-
Alberta5 days agoOctoplay secures conditional Alberta iGaming supplier approval from AGLC
-
Canada5 days ago
What Canadian Slot Players Are Really Comparing in 2026: Payout Speed, Interac and RTP Transparency
-
Africa3 days ago
SpringbokCasino ties July free spins to ‘Minions in the Wild’ campaign
-
content-supply4 days ago
Million Games launches Skull King’s Treasure with partner studio Arcane Pixel
-
Africa4 days ago
Booming Games renews Hollywoodbets Durban July activation partnership
-
Casino Content5 days ago
SkillOnNet adds ODDSworks casino content across Ontario sites
-
GGPoker4 days ago
GGPoker opens satellites for WSOP Circuit CDMX México 2026
-
game launches4 days ago
Habanero launches Happy Hatchlings slot with screen-wide Wild transforms
