Eastern Europe
Q&A w/ Jean-Pierre Houareau, CEO at Live Solutions about the Romanian market
What is the state of play in the Romanian market?
In 2019, the Romanian gambling market generated a total revenue of €1.5 billion, representing an increase of 12.5% compared to the previous year. This growth was driven primarily by the online gambling sector, which accounted for nearly 25% of the total market share.
The Romanian gambling market is regulated by the National Gambling Office (ONJN), which oversees licensing and regulation of all forms of gambling in the country. In recent years, the ONJN has implemented stricter regulations for online gambling operators, including mandatory technical standards, responsible gambling measures, and increased taxation.
Despite these regulations, the Romanian gambling market continues to attract new players and operators. In 2020, several major international gambling companies received licenses to operate in Romania, including bet365, Betfair, and 888 Holdings. Additionally, the Romanian government has recently announced plans to further liberalize the gambling market, including plans to allow for the construction of large-scale casinos in certain areas.
It is worth noting that the COVID-19 pandemic has had a significant impact on the Romanian gambling market, as it has in many other countries. During the pandemic, many land-based casinos and betting shops were forced to close, leading to a surge in online gambling activity. It remains to be seen how the pandemic will continue to impact the Romanian gambling market in the long term.
How are your games helping operators to unlock the market’s full potential?
Here at Live Solutions we have created of its kind casino tables games with video chat which currently no other provider offers. In our opinion, operators can create differentiation for themselves by offering unique, innovative and engaging games to attract and retain players.
Our features are nothing if not unique and innovative and are available in 55 languages which can help to drive players towards new content.
The incorporation of this technology within the gaming space can offer a more immersive and interactive gambling experience. These new technologies can help to create a more engaging and enjoyable experience for players, which can lead to increased player loyalty and retention.
Overall, by offering a wide range of innovative and engaging games, operators can meet the needs and preferences of players, differentiate themselves from their competitors, and create a more sustainable and successful gambling market.
Why do you consider Romania to be such an important market?
Romania has a population of over 19 million people, making it one of the larger markets in Europe. This represents a significant potential customer base for gambling operators, both online and land-based.
The Romanian gambling market is relatively new and has been growing rapidly in recent years, which has attracted a lot of interest from international gambling companies. This growth is likely to continue as the Romanian economy continues to develop and the demand for gambling entertainment increases.
Romania has a relatively low tax rate on gambling activities, which makes it an attractive destination for operators looking to minimize their tax liabilities. This has helped to attract new operators to the market, which in turn has increased competition and driven further growth.
As a member of the European Union (EU) Romania benefits from EU regulations and protections. This provides a stable regulatory environment for operators and helps to ensure the safety and security of customers.
Do player preferences differ from other markets? What does localisation look like in Romania?
Player preferences in the Romanian gambling market may differ from other markets due to cultural and demographic differences. However, there are also many similarities between the Romanian market and other European markets in terms of player preferences.
In terms of localisation, many international gambling operators have adapted their products and services to meet the needs and preferences of Romanian players. This may involve translating their websites and games into Romanian, offering local payment methods, and providing customer support in Romanian. Some operators may also offer localized promotions and bonuses that are tailored specifically to the Romanian market.
Additionally, the ONJN has implemented strict regulations for online gambling operators that require them to offer games that are appropriate for Romanian players. This may include games that are popular in Romania, such as traditional card games like Baccarat or Rummy, as well as popular slot games.
While there may be some differences in player preferences in the Romanian market, many international gambling operators have adapted their products and services to meet the needs of local players, and the ONJN has implemented regulations to ensure that operators are offering appropriate games for the market. This localisation helps to ensure that the Romanian gambling market remains attractive and accessible to both local and international operators.
What is the competitive landscape like? Is there room for operators to enter and claim solid market share?
While there are some established operators in the market, there is still a significant amount of competition and opportunities for new entrants.
In the online gambling sector, there are a number of international operators that have entered the market, including major players such as Bet365, 888 Holdings, and PokerStars. Additionally, there are also several local operators that have been successful in the market, including Superbet, Fortuna, and Netbet.
In the land-based sector, there are a number of casinos and slot parlours operating in Romania, including the famous Casino Bucharest and Palace Casino.
The ONJN has implemented strict regulations for online gambling operators, including technical standards, responsible gambling measures, and increased taxation, which may present some challenges for new operators entering the market. However, these regulations also help to ensure the safety and security of customers and provide a level playing field for all operators.
Overall, the Romanian gambling market offers opportunities for new operators to enter and claim solid market share, particularly in the online gambling sector, which has seen significant growth in recent years. However, competition is strong and new entrants will need to offer attractive products and services to compete with established operators.
What are some of the challenges being faced? How can they be overcome?
There are several challenges facing the Romanian gambling market, including:
Increasing taxes: The Romanian government has increased taxes on gambling activities, which has put pressure on operators’ margins and profitability.
Stringent regulations: The ONJN has implemented strict regulations for online gambling operators, which may make it more difficult for new operators to enter the market and compete with established operators.
Competition: The Romanian gambling market is becoming increasingly competitive, with many established operators and new entrants vying for market share.
Problem gambling: As with any gambling market, there is a risk of problem gambling, which can have negative social and economic consequences.
To overcome these challenges, operators and regulators can take several steps, including:
Collaboration and advocacy: Operators can work together and with industry associations to advocate for more favourable tax and regulatory policies.
Innovation: Operators can differentiate themselves by offering innovative products and services that meet the changing needs and preferences of players.
Customer protection: Operators can invest in responsible gambling measures, such as self-exclusion tools, to help protect vulnerable players.
Localisation: Operators can adapt their products and services to meet the needs and preferences of local players, which can help to build brand loyalty and increase market share.
Education: Operators and regulators can work together to educate players about the risks associated with gambling and promote responsible gambling behaviours.
Overall, by working together, operators and regulators can help to create a sustainable and successful gambling market in Romania that balances the needs of operators, players, and society as a whole.
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Compliance Updates
Ukrainian Gambling Regulator Rolls Out Digital Complaints Platform
The Ukrainian gambling regulator, PlayCity, has rolled out a new digital complaints platform that’s intended to streamline how the public can report illegal gambling advertisements. The complaints form is now live in the “For Citizens” section of PlayCity’s website, giving Ukrainian citizens a direct channel to help monitor and curb illegal gambling advertising.
The system enables citizens to flag suspected violations across multiple formats, including social media, websites, television, radio, outdoor billboards and other public spaces. Users submitting a complaint must identify the platform type, provide a direct link to the advertisement and attach supporting evidence such as screenshots or video clips.
The system is designed to automatically archive submissions and capture ephemeral content like social media “stories” so regulators can review material even after it disappears. PlayCity staff will screen each complaint to assess whether the content breaches Ukraine’s advertising rules.
If violations are confirmed, the regulator can request removal of content from platforms such as Meta, Google, TikTok, YouTube, Viber and Twitch. PlayCity said it could also seek to block social media accounts that repeatedly share unlawful gambling promotions, fine responsible parties or escalate cases to law enforcement when identities cannot be verified.
The statutory fine for illegal gambling advertising stands at cca. €100,900.
The new enforcement framework stems from Law No.9526d, the same legislation that abolished the previous gambling regulator KRAIL.
The post Ukrainian Gambling Regulator Rolls Out Digital Complaints Platform appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Eastern Europe
Soft2Bet launches Zinx iGaming and sportsbook brand in Romania
Soft2Bet has launched Zinx in Romania, rolling out a new digital platform that combines online casino content and sports betting for local players.
Soft2Bet said Zinx was built with localisation in mind, with product design and marketing tailored to Romanian player preferences. The company positioned the brand around “safe, transparent play,” but did not share launch timing beyond the announcement or provide performance targets.
The platform includes a retention mechanic called MEGA Round, a prize-wheel feature integrated into Soft2Bet’s MEGA gamification engine. Soft2Bet said players can earn spins through deposits, with prizes awarded at random.
Yoel Zuckerberg, CPO at Soft2Bet, stated, “With Zinx, we are bringing an incredibly competitive and relevant digital product to Romania, perfectly balancing thrilling, electric gameplay with safe and transparent operations. Our powerful dragon mascot and the innovative MEGA Round gamification engine help define the Zinx experience across both casino and sports betting. We are confident Zinx will set a new benchmark for Romanian players seeking a modern, diverse and secure entertainment platform.”
Soft2Bet said the Romania launch supports its broader strategy of building localised iGaming brands that combine product features with targeted local marketing.
The post Soft2Bet launches Zinx iGaming and sportsbook brand in Romania appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Compliance Updates
Ukraine Launches Online Portal for Gambling Licence Applications
Businesses can now obtain licenses for organising and conducting gambling activities online through the Diia portal, without paper documents or in-person interaction with the state, according to a statement by PlayCity, the state agency regulating Ukraine’s gambling and lottery market.
According to the release, applications can be generated in the Diia electronic cabinet and signed using a qualified electronic signature (QES). Some data will be automatically retrieved from state registries, including information about the company, its owners and beneficiaries.
PlayCity will review submitted applications, and applicants will receive decisions on license issuance or refusal online via Diia.
Companies will be able to apply for licenses covering casino operations, bookmaking, slot machine halls, online poker, as well as B2B services in the gambling sector.
Acting Minister of Digital Transformation Oleksandr Borniakov said on Telegram that the ministry, together with PlayCity, has also prepared amendments to sector-specific legislation aimed at strengthening entry checks for companies in terms of reputation, integrity, ownership structure and absence of ties to the aggressor state.
“Our goal is to create a transparent and controlled market in which digital tools ensure both convenience for businesses and trust in the state,” Borniakov said.
The post Ukraine Launches Online Portal for Gambling Licence Applications appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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