Interviews
A solid and stable foundation
Andrei Beu, Commercial Director at Gamingtec, says platform stability is the most critical factor for online sportsbook operators seeking to drive acquisition and retention during the next 12 months of major sporting events
The next 12 months will witness some of the biggest sporting – and betting events – in the world. From Winter Olympics to the Super Bowl via the World Cup, there will be plenty of action above and beyond the standard sports leagues and tournaments that run each year.
This presents a huge opportunity for online sportsbook operators to acquire new customers and to also drive additional value out of those already engaged with their brand or brands.
To leverage this, many operators will focus their attention on multi-million-dollar marketing campaigns combined with frankly insane bonusing. This is often a given around such events, but this spending will be for nothing if operators do not get the basics right.
The foundation of this is of course the platform and tech stack, which must be stable, safe and secure. If it is not and players receive a bad experience, they will simply wager with a rival.
I would argue that absolutely the most important factor is platform stability. If a sportsbook is not stable then it will not be able to handle the huge surge in betting activity – more than half of the American population is expected to bet on the Super Bowl this year, for example.
Defining platform stability:
But what exactly do we mean by platform stability? At Gamingtec, we define platform stability as having all functionality and features working properly at all times. This ensures that players can access the sportsbook and use it as they would expect to.
Our aim is to deliver 99.5% uptime as we believe that is achievable with the current technologies that we work with and the number of third parties that plug into our platform.
Of course, we – and other technology providers – must deliver this level of stability and uptime at all times and in particular during big sporting events when the number of users accessing the sportsbook and the volume of bets is peaking.
This is no mean feat especially when a platform has any number of third parties that plug into it. This can be further hampered by legacy technology, and this is why some operators and providers are forever trying to strike the right balance between functionality and technology debt.
Casino is where the real volume is at:
A real pain point for sportsbook operators can occur when they branch out into the online casino sector. While there are many reasons to do this – engage new players, cross-sell to current bettors, etc – this can put tremendous strain on a platform.
While a big sporting event can result in millions of bets being placed over a short period of time, this is almost insignificant when you consider the number of casino transactions that take place on any given day of the week.
This is why having a strong technical foundation and platform is key for all operators at all times and not only during major sports events.
Technical debt is the greatest threat to stability:
When it comes down to it, technical debt is the greatest threat to platform stability and that is why operators must keep investing in their technology or work with a third-party platform provider that does. This is a major undertaking regardless of the approach used.
This means developing new technologies all of the time in order to remedy the flaws and glitches and to also improve speed and tenacity. But it is important to achieve architectural balance so that new and old can still work together while also being reliable and stable.
For those running a proprietary platform, this requires a small army of developers and engineers and for those white labelling platforms, it means working with the right partner from the get-go.
Whether looking to drive acquisition during a major sports event or simply delivering the best experience possible to players, platform stability must be the foundation of any online sportsbook or online casino.
If it is not, all of the resources and money invested in acquisition, retention, bonusing, payments, customer support, etc can be for nothing.
Just think about it – if you were to try to sign into a sportsbook and the log-in page kept crashing, what would you do? If you are anything like myself, you would walk away from that book and through the doors of one of its many rivals.
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Adam Miles Director of Sales DEGEN Studios
Why the Slot Market Needs to Move Beyond the ‘Safe Middle’
Check out our latest Q&A w/ Adam Miles, Director of Sales, DEGEN Studios
You’ve joined DEGEN as Director of Sales at a key moment for the studio. What drew you to the role?
DEGEN has a very defined identity. It’s not trying to sit in the safe middle of the market, and it’s not trying to be everything to everyone. The games are high-volatility, identity-led and built with a specific player in mind. That makes the commercial proposition much stronger.
In a saturated industry, differentiation isn’t optional. Operators don’t need more generic content. They need studios that understand their audience and can deliver something with character and intent. DEGEN already had that direction, which made the opportunity compelling.
DEGEN positions itself as bold and disruptive. Does that make the sales conversation easier or more challenging?
It makes it clearer. When you have a defined identity, you’re not trying to convince every operator. You’re engaging with those who understand the value of differentiated content and who have player segments that respond to high-volatility, high-impact experiences.
Safe content will always have a place. But there is a significant audience looking for something more intense, more distinctive. Our job commercially is to ensure DEGEN’s portfolio is positioned where it will resonate most.
Transparency around who you are simplifies the conversation, shifting the focus from volume to value.
What are your immediate priorities in the role?
First, strengthening global distribution in a targeted way. It’s not about placing the portfolio everywhere. It’s about aligning with operators and aggregators who understand our positioning and can give the games the right context in their lobbies.
Second, deepening partnerships. We want operators to see DEGEN as a studio with a defined role in their content mix, particularly for high-volatility segments.
Internally, it’s also about feedback. Sales shouldn’t operate in isolation. Performance data, operator insight and market trends need to feed back into roadmap discussions. That loop between commercial and creative teams is essential if you want consistent growth.
DEGEN recently launched the DEGEN Powered initiative. How does that fit into your commercial strategy?
DEGEN Powered expands the conversation beyond individual releases. By partnering with studios like Spin Lab, who share a similar philosophy around player-first, identity-led design, we’re building a broader ecosystem.
It’s not a funding model or a traditional publishing structure; it is a strategic alignment. The studios maintain independence, but the DEGEN Powered banner signals shared values and a commitment to high-impact gameplay.
Commercially, that adds depth. It shows consistency in approach and reinforces the idea that this isn’t a one-off tone, it’s a growing segment of the market.
In such a competitive market, what gives DEGEN a genuine edge?
Most studios will aim for the broadest possible appeal, for DEGEN it’s about audience focus and being intentional. The portfolio is built around clearly defined player behaviours, particularly those who engage with higher volatility and stronger thematic identity.
When you understand who the game is for, your commercial message becomes sharper. Instead of promising universal appeal, you can demonstrate defined appeal backed by performance logic.
Operators are increasingly data-driven. They segment their player bases carefully. When a studio understands that segmentation and builds accordingly, the commercial discussion becomes more credible.
As your role develops, what does success look like for you?
Success is about expanding the brand sustainably. That means entering key markets with the right partners, strengthening our global footprint and ensuring the portfolio performs consistently across different territories.
It’s also about reputation. I want DEGEN to be recognised not just as a creative studio with attitude, but as a reliable commercial partner. A studio that delivers differentiated content and backs it with structured, strategic growth.
If operators associate DEGEN with bold, high-volatility experiences that perform for specific segments, and they trust us to support that with strong partnerships and execution, then we’re on the right path.
Ultimately for me, the role is about scaling the commercial side of the business while protecting what makes DEGEN different.
The post Why the Slot Market Needs to Move Beyond the ‘Safe Middle’ appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Alberto Ruiz-Ocaña Senior Business Development Manager at GLI
Compliance by Design: How Built-In Regulation Accelerates Game Launches
Interview with Alberto Ruiz-Ocaña, Senior Business Development Manager at GLI
Ahead of HIPTHER Prague Summit 2026, we speak with Alberto Ruiz-Ocaña, Senior Business Development Manager at Gaming Laboratories International (GLI®), to explore how embedding compliance directly into the game development lifecycle can dramatically accelerate market entry in today’s increasingly regulated gaming landscape.
Alberto, you will be speaking on the Markets, Expansion & Forward Outlook panel at the Compliance Stage. From your vantage point, how is the role of “compliance by design” evolving as operators and suppliers scale across an increasing number of regulated markets?
Previously, gaming operators and suppliers focused primarily on designing products to meet market demand, and although this remains a vital focus point, when expanding into multiple regulated markets they face challenges dedicating significant time and resources to adapt these products to meet requirements of each individual jurisdiction.
Today, leading operators and suppliers are integrating compliance into the product lifecycle from the beginning. Compliance is no longer treated as a final checkbox, but as a core design principle that shapes workflows and feature decisions. This approach allows teams to scale faster across regulated markets, reduce rework, and empower teams to build games that are both innovative and regulation-ready.
From your experience working with operators and suppliers globally, what are the most common compliance gaps that still delay launches in regulated markets?
In my experience, the most common delays around launches are due to difficulty in understanding the technical requirements defined by the regulators, which can vary directly and in ways that are more nuanced in each jurisdiction. By consulting and engaging with our compliance specialists upfront, it allows teams to clearly define all technical and regulatory prerequisites before applying changes to products. This proactive approach avoids rework and reduces uncertainty, enabling teams to launch faster.
GLI is widely recognized for its pre-compliance and certification services. How does early engagement with testing partners change the speed and efficiency of market entry for new products?
Early engagement with a testing partner is a key accelerator for successful market entry, especially when planning to launch across multiple markets. When GLI is involved at the very beginning, visibility into technical constraints, certification requirements, and market specific expectations are provided. This full life-cycle compliance approach allows operators and suppliers to build strong, scalable platforms, while clearly separating the elements that must be adapted for each jurisdiction.
As regulated markets continue to multiply, how should development teams balance innovation speed with the growing complexity of jurisdiction-specific technical standards?
Consult with GLI early and often. There are more opportunities than ever before, and that is exciting for suppliers. With that also comes the need to be mindful of regulations which can also evolve quickly. Because of our global network, GLI can provide the most up-to-date information available so that suppliers can build their innovative products with compliance in mind right from the beginning of their development process.
Many emerging jurisdictions are introducing new regulatory frameworks. What practical steps should suppliers take today to future-proof their products against evolving compliance requirements?
After testing and certification, it is equally important for suppliers and operators to stay closely connected with GLI. Ongoing collaboration ensures that teams remain informed about regulatory updates, emerging requirements, and market-specific changes before they become obstacles.
Another practical step is to design products using well-established GLI Standard Series as the framework. These industry standards reflect global best practices and provide technical guidelines that suppliers can use during development, helping them align with many regulatory expectations from the start.
When suppliers build their platforms around these widely recognized standards, they create a strong and compliant foundation that already aligns with the majority of regulatory principles. From there, adapting to specific jurisdictional requirements becomes significantly easier and more efficient.
Beyond technical approval, how does strong compliance strategy contribute to long-term commercial success, trust with regulators, and smoother global expansion?
Having a strong compliance strategy is essential to suppliers of all sizes, and utilizing the global GLI network of technical and compliance experts is the best tool in anyone’s toolbox. One of the most meaningful outcomes we hear from clients who tap into our expertise is that, after completing certification, their product is stronger from a quality and reliability perspective. Doing things properly shows trust and quality, which is one of the keys to success.
GLI is the Grand Quality & Compliance Sponsor at HIPTHER Prague Summit 2026. What key conversations are you looking forward to having with operators and suppliers during the event, and where do you see the biggest compliance challenges — and opportunities — emerging next?
I am excited to hear what the other panelists will share, but also very interested in the questions from the public, as we need to know the different points of view of all shareholders in the gaming sector. My main goal is to meet new people and support with our knowledge on any projects they will have moving forward.
The post Compliance by Design: How Built-In Regulation Accelerates Game Launches appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Evoplay
Seasonal Campaigns and Tournaments: Q&A w/ Olga Pronak Head of Key Account Management at Evoplay
How are seasonal campaigns and tournament-based mechanics changing the way players engage with slots compared to traditional gameplay?
Right now, we see that tournament mechanics and seasonal campaigns increase player engagement by introducing additional layers of success and rewards. However, we cannot say this with complete certainty yet, as we need more time to observe long-term patterns. Sometimes players simply do not have time to join short promotions, as they are busy with their daily lives. At the same time, running shorter campaigns of around three months gives players multiple chances to compete while maintaining high engagement throughout the promotion.
What makes limited-time events and promotional layers so effective in driving retention and repeat play?
By now, the gaming industry is very familiar with tournaments and, more recently, prize drops. However, in today’s environment, where people are used to receiving new information in short 30-second videos every day, it can become boring for a player to see and play the same things everywhere, even though they enjoy tournaments. A greater number of promotional layers gives players a sense of novelty and fresh engagement.
We saw this in practice with our Big Adventures campaign, which ran in phases featuring Tournaments, Prize Drops, and Wheel of Fortune rather than a single promo. Prize draws were held every three months, offering high-value rewards such as iPhones, alongside in-game rewards and additional chances to win through Tournaments, Prize Drops, and Wheel of Fortune. This mix maintained player activity, built anticipation, and generated extra engagement as players approached the final grand prize, a trip for two to the Maldives. The key value of this approach is that it expands the pool of potential winners, giving more players real opportunities to succeed and stay motivated.
How do competitive elements like leaderboards and rewards reshape player motivation and interaction?
I believe this principle is well known, as it is used everywhere now – in marketing, education, and sports. However, in Tournaments, Prize Drops, or Wheel of Fortune, it may differ slightly, as we see different motivations shaping player interaction and engagement. In Tournaments, we show players their current position and how many additional points they need to earn to reach a prize or move to a higher tier. In Prize Drops or Wheel of Fortune, we show that other players have already won prizes, demonstrating that the rewards are real and that everyone has the same opportunity to win. People like to be part of exclusive groups.
Do you see seasonal ecosystems becoming a standard expectation for slot audiences in the years ahead?
It’s hard to say whether this will remain the standard over the coming years, as the entertainment industry is evolving rapidly, including in iGaming, where innovations driven by AI and other emerging technologies are advancing. We also enjoy experimenting with new tools and implementing bold ideas, including exploring ways to engage players in fresh and unexpected ways. But at least for the next year, I believe this will be one of the most popular approaches.
The post Seasonal Campaigns and Tournaments: Q&A w/ Olga Pronak Head of Key Account Management at Evoplay appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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