Interviews
Exclusive Q&A with Gianfranco Capozzi, Head of Esports at Catena Media
Here we have with us Gianfranco Capozzi, the Head of Esports at Catena Media. He’s had one of the amazing careers you’ll ever find in this industry. An avid gamer from the childhood, he had worked five years in the Italian Army before finding his true niche in gaming and esports.
Jump straight to the interview to read his insightful commentary on the present trends and technologies in esports and the role of cryptocurrencies, blockchain and artificial intelligence in this sector.
Q. Let’s begin with a quick introduction. It would be great if you briefly tell our readers about yourself and your career.
A. I had one of those atypical careers, I wore different hats and spent some time chasing after different opportunities: I spent 5 years in the Italian Army within the Engineer Corps, then I moved to the sunny island of Malta where I started working in HR and recruitment- before entering the world of gaming and esports.
That is where I’ve found my real vocation. I am adopting digital marketing channels and building digital products from scratch for an audience similar to myself.
I’ve been an avid gamer for all my life, I started playing with my uncle’s Commodore 64 when I was 10, and eventually moved from PC to console gaming. Age of Empires and Dark Age of Camelot were my first online multiplayer games where I spent uncountable hours.
Q. We shall talk about esports now. How would you define the esports market? Is it a media product or a niche betting market? Enlighten our readers.
A.Esports are without a doubt a media opportunity for all brands and companies, even for those that are galaxies away from the gaming industry.
All you need to do is look at the different sponsors that have shown up at the leagues and tournaments: from BMW to McDonald’s, marketers have understood that if they want to attract the new generations, traditional advertising channels are no longer enough. TV advertising, magazines, and other legacy media are part of history.
As we grow older and our responsibilities grow, the time available for playing games (especially competitively) decreases. For those who want to stay connected with gaming, watching esports is a nice option.
Even if you can’t play, you can always place a bet on esports. It’ll definitely make the match even more thrilling.
Q. What are the growth rate and new trends in the esports sector?
A. We’re seeing an unprecedented growth rate in the esports sector. As has been shown in various reports from Newzoo, Statista and even BusinessInsider, the esports market is growing rapidly with projections of a value over $1.5 billion by 2023.
Aside from the statistics, which are typically interesting for investors or professionals in the industry, a shift in mindset is becoming more and more prominent.
Originally set as a subsection of sport, or of the larger gaming sector, esports are now becoming a full industry with a vivid ecosystem and a strong presence in all 5 continents.
The major driving force, in my opinion, will be the release of new games which are oriented towards generating new leagues and competitive teams. We have been closely watching the rise and glory of the battle royale games (such as Fortnite, PUBG), to the second Riot title which encountered immediate success, VALORANT, and even mobile gaming which is constantly on the rise.
I think it’s difficult to predict what will happen next, what game will be the top-notch in the market, or which revolutionary game genre or feature will disrupt the growing ecosystem. What we can do is follow the scene, contribute to it with our interests, and work on its development.
Q. How do you think the Covid 19 outbreak affected the growth of esports, especially after a number of outdoor sports events were cancelled?
A. I believe that Covid-19 accelerated the growing trend of esports. We moved on from asking ourselves if “Esports is considered a sport” to the 2020 statement “Esports is the only sport available”.
People who never had any interest or knowledge in esports suddenly became interested, as that was mainly the only option. We’re pretty confident that many liked it after the first dip, and even stayed interested in esports following the pandemic.
Q. What are the new esports betting technologies and innovation that you would like to witness the iGaming industry?
A. We’ve already seen some great and innovative products being built and constantly upgraded in recent years, especially in relation to esports betting technologies. With more operators being attracted to the industry, we can be sure that we will see even more products being reinvented or actually created for the needs of esports betting.
You only need to look at the opportunities to Bet on Streamers (pioneers like Unikrn, GG.bet and Rivalry have been advancing on these), or Virtual Esports- where you bet on the outcome of AI-driven games, making it available 24-7 and more similar to a Casino product, rather than the traditional sportsbooks.
These and similar products are the next game-changers, as Millennials and GenZ are becoming the main customers of the online betting industry.
Q. What is your take on the combined growth of esports and cryptocurrencies? Why these two new-age elements are ideally placed to coexist and flourish together?
A. I am a great supporter of the cryptocurrency movement and I believe that Betting on esports with crypto will soon become the norm.
The combination of these two new-age elements is ideally placed to coexist and flourish together, because it’s easy for anyone anywhere in the world to make a bet using cryptocurrency at odds which are better than ever before.
The esports and crypto industries have a lot in common, as their audiences are both highly engaged, with a decentralised mind-set and thirst for innovation.
Moreover, the vast majority of esports audiences are young and tech savvy – which makes them perfect candidates for crypto enthusiasts as well.
Q. How are blockchain technology and cryptocurrencies going to impact the esports betting industry?
A. I believe blockchain technology and cryptocurrency can revolutionize the esports betting industry, it will allow for a more transparent betting experience, lower transaction fees and an easier way to identify underaged users. This is particularly important for our young and emerging industry.
Blockchain technology is already starting to be implemented in the esports industry, not only for the betting contract-security component, but even through the release of NFTs and assets that can be adopted and boosted by small or large enterprises at any level. Adopting blockchain technology and cryptocurrency in this day and age is a step toward the future that we’re building – especially for the upcoming generations.
Q. How will AI and machine learning affect the online marketing for betting and gambling? Do you foresee a takeover by machines?
A. AI and machine learning are already being used in online marketing, with programs that automatically optimize the website design and other aspects of a company’s marketing campaign.
But nope! The human element is what makes betting fun – it can’t be automated to make decisions for you (unless we’re talking about blackjack). What AI can improve, in my view will be the gaming experience, as it allows you to collect and analyse huge volumes of data, and generate feedback and suggestions for further improvements.
Gaming providers and esports betting operators can implement AI and machine learning solutions to improve the efficiency and effectiveness of their services in different departments: from customer support -via Chatbots for example, to odds trading, digital marketing campaigns and so on.
Q. Finally on to Catena Media. What makes Catena special from the other companies in the vertical of lead generation?
In Catena Media, and in particular when it comes to our esports betting division where we operate specialist products like EsportsBets.com, we’re after innovation and creativity. We have the customer acquisition tools, the analytical insights and the understanding of how to use them for maximum effect. That is invaluable in this industry.
And it’s not just about our own products either – we work with partners too, ensuring they get to market as quickly and efficiently as possible, irrespective of whether it’s a world-famous brand or a new start-up which is just about to get started within the sector.
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Affiliate Industry
Beyond Bonuses: Shaun Decesare’s Mission to Redefine Affiliate Integrity in iGaming
Reading Time: 5 minutes
Vision & Motivation
You mentioned this was a “pipedream 10 years in the making.” What finally gave you the push to take the leap into owning and rebuilding an affiliate site?
It was always a dream of mine to have my own business and ‘be my own boss’ so to speak. I’ve taken an interest in the iGaming sector from a very young age and I knew this was instantly a passion of mine. What gave me the impetus to take the leap was twofold. The first being that I had been delaying this for too long, I decided that this is it, I will take the leap of fate and live and die by my decisions. The Second being I wanted to get out of the monotonous 9-5 routine. Having a young family, I want to prioritise spending as much time with them as possible. Doing this has allowed me to do that.
What does success look like for you with CasinoBonus360—not just in terms of traffic or revenue, but in how the brand is perceived by users?
Taking the site back to its glory days of the late 2010s, having witnessed first hand the success of this whilst at my former role within Catena Media, I know its potential is through the roof. I want CB360 to be a trusted, well reviewed site that users can check out all brands with confidence that this is not just a money grab. The users are being put first.
Why is trust such a central pillar in your vision for the site? What do you think has eroded trust in this space, and how do you plan to rebuild it?
Trust is at an all time low in this industry, scams are everywhere you look. As a consumer, this is evident in all forms of the gambling industry. I want to right the wrongs of others and attempt to restore the faith back to what it once was. We plan to rebuild it through various means, such as delivering a top quality service to all our new and existing users. One that is meaningful and long lasting. This will triumph over any quick financial gain.
Editorial Direction & Content Strategy
You’ve emphasized tougher editorial standards and evergreen content. What does your editorial process look like now compared to the previous version of the site?
We are not comparing ourselves to anyone else because we do not know how other teams operated. The shift has to happen inside the own workflow. In the past, things were faster, more intuitive and less documented. Today the process is far more deliberate with clear research steps, structured fact checking, internal reviews, consistent criteria and a final quality pass. It is a more mature and more disciplined version of how we used to work, still personal but with higher standards and better control.
How are you ensuring your reviews and guides are genuinely useful to users rather than just SEO-driven?
We start with real user questions and not with keyword lists. Every claim needs a source or a test reference. If a keyword does not fit naturally, we leave it out. The content must read smoothly and help the reader get clarity and make a decision. Useful content performs better in the long run than keyword tactics.
Can you walk us through how your team scores or tests casinos? What makes your approach different from competitors’?
We play for real. We register, verify, deposit, withdraw and talk to support. We score what happens, not what is promised. No gut ratings and no hidden deals. Every score follows the same criteria and the same pressure test. If a casino fails on trust or transparency, it gets called out.
What are some examples of content you’ve either removed or completely rewritten during the rebuild—and why?
Anything that wasted space or repeated nonsense is gone. Old fluff bonus pages, outdated lists, weak guides and duplicated topics were cut. Only the content that delivers real answers survived. Everything else was removed because it did not deserve attention.
SEO & Technical Evolution
You’ve worked with an SEO/site manager to shift toward a more data-driven SEO approach. What’s been the biggest mindset shift in how you approach SEO now?
We stopped chasing keywords and started aiming for accuracy. SEO is now a data tool, not a shortcut. We choose topics where we can deliver real value and real testing. No more trying to win fast. The goal is long term authority, not temporary spikes.
You’ve spoken about moving away from “keyword stuffing.” How do you balance SEO goals with writing content that feels natural and user-focused?
We write like humans and fix anything that sounds robotic. SEO helps with structure, but it never dictates the voice. If the text feels fake or over optimized, it gets rewritten. Users come first. Algorithms follow later.
What are the key technical improvements you’ve made (or plan to make) to the site’s infrastructure to support long-term stability and performance?
We stripped the site down and rebuilt it in a way that does not break every time the internet sneezes. The code is cleaner, the plugins are trimmed down, caching is actually doing its job and every asset is optimized instead of thrown in raw. The structure is modular so we can grow without creating a monster we cannot maintain.
We also stopped pretending that Google is the only gatekeeper. Search is shifting toward AI driven answers, so the site needs to be fast, clear and machine readable. That means better schema, tighter linking, cleaner layouts, consistent data structures and content that is easy for AI systems to interpret. The goal is not just ranking but becoming the source that AI tools pick because the information is solid and well structured.
Industry Insights & User Perspective
With your background in the gaming industry, what are the biggest misconceptions affiliate sites have about what players want?
Number 1 is surely welcome bonuses, these are a thing of the past. The average consumer is now smart enough to know that welcome bonuses are traps. They actually have the opposite intended effect of what they were originally designed to do. In fact, we are targeting brands that have as low of a wagering requirement as possible. We do not enlist brands that have over 20x wagering requirements. This is completely unrealistic to anyone to ever obtain any chance of a withdrawal. Gambling should be fun, it should not increase the anxiety of the user.
What red flags do you think users should be aware of when reading affiliate content on other sites?
Always check out the authors on site and see if they are real people, most sites put down fake characters for one reason or another which just erodes the authenticity of the brand. This is by far away my number 1 red flag.
How are you collecting feedback from users, and how does that inform your content and design decisions?
We are conducting surveys with our users on a monthly basis and asking for what they like and what they don’t like. This will allow us to adjust our articles and content accordingly. We firmly believe in consumer first at CB360 and this is the motto will stand by for the lifespan of our site.
Looking Forward
What challenges are you expecting in the next 6–12 months, and how are you planning to tackle them?
The number one challenge is to increase the traffic on site. Whilst we have overhauled all the outdated content with brand new, relevant, beautiful pieces of work, we are still struggling to see a big increase in traffic. This may be due to google updates that have hampered SEO of late. We are looking at all avenues into new avenues to increase traffic.
Do you see CasinoBonus360 expanding into new verticals, formats, or markets in the future?
For now, we shall take things one step at a time, we have a 12 month plan which we are executing, and should it come to fruition, we will examine our options further down the line.
If you could give one piece of advice to someone considering launching or rebuilding an affiliate site today, what would it be?
Get ready for a lot of work, it is easier said than done, but the rewards will be worth it.
The post Beyond Bonuses: Shaun Decesare’s Mission to Redefine Affiliate Integrity in iGaming appeared first on European Gaming Industry News.
Bohdan Bulatsan CTO of the Communications Hub
Inside RedCore’s Communications Hub: The One-Integration Solution Powering Faster, Smarter Messaging
Reading Time: 2 minutes
European Gaming Media visited RedCore’s impressive multi-brand booth at SiGMA Central Europe in Rome to take a closer look at one of their most technically impactful products: the Communications Hub. Designed as an all-in-one solution for digital businesses, the Communications Hub aggregates multiple verified communication providers – from SMS and calls to high-volume messaging services – into a single platform with one integration and one admin panel.
To explore the technology behind the product, we sat down with Bohdan Bulatsan, CTO of the Communications Hub and a seasoned software engineer with over a decade of experience.
At iGaming, speed and reliability are everything. How does Communications Hub keep messages flowing flawlessly even under pressure?
We have developed a new engine designed specifically to keep our customers’ messages moving smoothly, even during high-pressure periods. One of the key features is our block-geo mechanism, which allows account managers to block certain message types or specific regions when needed.
Combined with our backup system and intelligent routing, this ensures that messages continue to reach their destination reliably, no matter the load or external pressure.
You’ve made adding new providers incredibly fast. What’s the secret sauce behind this ‘integration magic’?
Our technical team is constantly improving the integration process because it’s a core priority for us. One of the main reasons we can move so fast is our universal SDK (Software Development Kit). It includes all the common features and connection points that most providers rely on, so when we start an integration, we can do it quickly and efficiently.
We also run strict pre-integration tests to catch any potential issues before going live. All of this makes the entire process smoother, more reliable, and much faster for our clients.
With so much analytics coming from every channel, how do you turn all that data into actionable insights for businesses?
That’s a good question. Our analytics model brings together all the data from every service and communication channel and aggregates it in one place. This makes it much easier for our customers to filter, understand, and work with the information quickly.
Because everything is centralized, businesses can see the full picture and make faster, more informed decisions that directly support their growth and profitability.
How is SiGMA going for the Communications Hub? What’s your feedback from the event and what are your plans for the future?
SiGMA has been a very good event for us. We’ve received a lot of positive feedback from visitors and participants, which is always great to see. Looking ahead, our focus is on expanding the product even further, adding new features and continuing to scale the Communications Hub to meet the needs of our clients.
The post Inside RedCore’s Communications Hub: The One-Integration Solution Powering Faster, Smarter Messaging appeared first on European Gaming Industry News.
3 Oaks Gaming
Assessing the Greek iGaming market’s potential
Reading Time: 5 minutes
Greece has quickly become one of Europe’s most closely watched regulated iGaming markets, blending high player engagement with an increasingly mature licensing framework. In this roundtable, Christos Zoulianitis, Chief Commercial Officer at ENJOY, Tassos Theocharidis Senior Sales Executive at Altenar, and Iulian Nedelcu, Account Manager at 3 Oaks Gaming examine the market’s evolution, the trends shaping Greek player behaviour, and the opportunities now open to operators and suppliers, while assessing the regulatory and commercial challenges that will define the next phase of growth.
How has the Greek iGaming market developed over the past few years, and what changes have made the biggest difference?
C: The Greek iGaming market has transformed significantly in a relatively short time. The introduction of a clear and consistent licensing framework has provided the stability needed for long-term growth, giving both operators and suppliers the confidence to invest. From a supplier’s perspective, this regulatory clarity has been instrumental in attracting greater innovation and competition. The influx of new licensees underlines the market’s growing appeal, confirming Greece’s status as one of Europe’s most dynamic regulated markets.
T: Following the launch of Greece’s regulated market in 2021, it has stabilised significantly, with more than two dozen licensed operators now active and licensed by the Hellenic Gaming Commission (HGC). Four years on, Greece’s GGR has grown by more than 25%, with online platforms powering that growth. Since obtaining our Greek licence in May last year, we have witnessed its high potential, with the market’s regulated GGR reaching €751.6 million. This demonstrates the huge potential for licensed operators and suppliers looking to achieve growth in the jurisdiction.
I: The Greek iGaming market has gone from something that seems like the “wild west” to a fully regulated playground. The biggest game-changer was licensing – suddenly, both players and operators knew the rules of engagement. Combine that with stricter compliance, stronger player protections, and improved tech infrastructure, and you have got a market that feels solid and sustainable, one that has matured into a competitive environment where quality and localisation matter more than ever. In short, regulation has turned something that seemed chaotic into a place of ample opportunity.
From a player perspective, what trends or behaviours stand out in Greece compared to other European markets?
C: Greek players are among the most passionate and engaged in Europe, particularly in sports betting and casino entertainment. There is a strong demand for immersive, entertainment-led experiences, especially within live casino and slots. Localisation plays a major role in the live environment – Greek-speaking presenters, for instance, drive deeper connection and retention. Interestingly, while tailored live content performs strongly, slots with wider European themes also enjoy success without the need for heavy localisation. Overall, Greek players are highly discerning and place strong emphasis on quality, fairness and trust – often judging an operator by the strength of the suppliers it partners with.
T: Greek players exhibit distinctive behaviours compared to other European markets, with a rich history of playing games of chance. Sports betting, particularly football and basketball, remains the most popular vertical, and contributes nearly half of all online wagering turnover. There has also been a strong uptake of mobile and live products. Over 60% of iGaming activity now occurs via smartphones, and in-play betting has become one of the key engagement drivers.
This is an area we have heavily invested in at Altenar, and our intelligent bet acceptance logic has improved the user experience by minimising the number of bets which are rejected due to a live bet delay. The unique algorithm means bets can still be placed during a live event if there is no significant change to the odds. The use of official data from the industry’s leading providers also helps to ensure live betting windows are extended and cashout availability is improved.
Compared to other European markets like Italy or France, Greek players tend to bet smaller amounts but more frequently, emphasising the social and entertainment value of betting over purely transactional motives.
I: Greek players are passionate and extremely loyal, they gravitate toward engaging features and jackpots, but what really sets them apart is their appetite for localised content and games that feel culturally familiar, relevant and immersive. They want entertainment with personality, not just another spin on the reels. When features speak the language of Greek players, both culturally and experientially, they drive ongoing engagement rather than a single interaction.
What opportunities do you think the Greek market will offer in the coming years?
T: In line with expected annual growth of around 3.5% up to 2029, the market presents significant opportunities in several areas, and is expanding with a highly engaged player base, long-standing cultural acceptance of gambling and well-developed technical infrastructure.
More so than ever, localisation is key, with Greek language support and tailored payment systems in high demand. Additionally, retail-to-online integration and software expertise are essential to help operators compete.
I: The opportunities are plentiful if you play it smart. Mobile-first experiences will dominate, as Greek players increasingly engage on the go. Localised campaigns alongside tailored jackpots and features will set successful brands apart. There is also room for growth in gamification and responsible play tools, which are increasingly valued. In short, the companies that succeed will be those that combine smart innovation with a genuine understanding of Greek player preferences. A generic slot experience simply is not enough anymore.
C: As more casinos go live under licence, competition is intensifying, opening fresh opportunities for content providers to help operators stand out. Exclusive titles, premium live content, and branded formats are all becoming key differentiators. For suppliers, there is also scope to add value through localised experiences and innovative promotional features that enhance engagement. With a robust regulatory base and consistent year-on-year growth, Greece is shaping up to be one of Europe’s most promising markets for operators and suppliers alike.
Looking ahead, what hurdles do you think the market will face in the coming years?
T: Despite growth, the market faces some structural challenges. High taxation, with GGR tax rates of up to 35%, among Europe’s highest, compresses operator margins. Meanwhile, illegal gambling continues to siphon away 10% of total wagers, prompting the HGC to establish a dedicated task force to curb unregulated activity.
The need for a refreshed regulatory framework has also become urgent. The HGC itself has noted the limitations of the current structure and advocates for a system ‘built from the ground up’ to align with international best practices.
I: The hurdles are quite clear: stricter regulations, heavier compliance burdens, market saturation, and the not-so-small matter of Greek taxation. Operators will also need to constantly balance innovation with responsibility. Yes, players want excitement, but regulators want safety. Add in fierce competition, and the market can feel like a marathon. The key challenge will be differentiation and standing out without cutting any corners. Those who prioritise sustainable strategy, localised insight and long-term trust will be the ones who move ahead.
C: Despite the strong trajectory, the market is not without its challenges. High taxation, rising operational costs, and strict compliance requirements all put pressure on margins – particularly for smaller operators and studios. Suppliers also face lengthy approval processes from the HGC, which, since 2023, have become more time-consuming. Even so, these measures ultimately uphold market integrity and professionalism, helping to ensure Greece’s long-term sustainability as a regulated market.
With factors such as high taxes and increasing competition, how do you see these shaping the future of the Greek iGaming market?
I: High taxes and competition may seem like a headache, but they are in fact forcing the industry to evolve. Margins are tighter, so operators must focus on efficiency, smarter marketing, and player retention rather than quick wins. Competition, meanwhile, drives creativity and innovation – only the best survive. The result? A leaner, more sophisticated market where localisation, responsible play, and strong brand identity separate the leaders from the pack.
C: These pressures are likely to accelerate the market’s evolution towards greater maturity. Operators will prioritise sustainable growth, efficient operations, and long-term partnerships with trusted suppliers. High-quality, localised content will remain a central advantage, while innovation in promotions and player engagement will continue to separate market leaders from the rest. Despite the challenges, the steady influx of new licensees and consistently high player demand underscore Greece’s strong potential – a compact yet high-performing market that continues to deliver impressive annual results.
T: In the years ahead, Greece’s iGaming ecosystem will reflect the tension between innovation and regulation. High competition and tax pressure will likely push smaller firms out of the market, favouring operators that invest in responsible gaming, advanced technology, and product differentiation.
However, the fundamentals remain promising. With high internet penetration, a digitally engaged population, a clear licensing regime, and a growing reputation as a Mediterranean hub for gaming innovation, Greece’s iGaming market is well-positioned to sustain steady, high-quality growth.
The post Assessing the Greek iGaming market’s potential appeared first on European Gaming Industry News.
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Editorial Direction & Content Strategy