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TPI Appoints Joe Tingson as Vice President of Customer Success

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TPI, a leading provider of innovative player communication solutions for the casino industry, has appointed Joe Tingson as its new Vice President of Customer Success. With his unparalleled dedication to his customers, Joe will play a pivotal role as a leader for our digital Customer Success and Product teams.

In his new role as VP of Customer Success, Joe Tingson will be responsible for the vision and strategy of TPI’s mobile app, Player Connect, and other digital products including Digital Mailers and Player Portals. Drawing on his wealth of experience in the casino industry, Joe will work closely with TPI’s clients to understand their needs, identify opportunities for improvement, and ensure they derive maximum value from TPI’s Player Connect and suite of digital solutions.

“Joe’s proven track record of building strong relationships and intense passion for both marketing and the casino industry makes him the right person to lead the future of digital within TPI. We are thrilled to welcome him to the TPI team and are confident that his leadership will further strengthen our commitment to delivering unparalleled service and support to our clients,” Kane Johnson, President of TPI, said.

With over 20 years of experience in the casino industry, Joe Tingson brings a wealth of knowledge and expertise to his new position at TPI. Throughout his career, he has demonstrated a passion for product development, elevating the patron experience and success through strategic planning and tailored solutions.

“I am honored to join TPI as the Vice President of Customer Success and am excited to work with our clients to create a highly personalized player experience. TPI has a strong reputation for delivering innovative solutions and exceptional service, and I look forward to building upon that foundation. The digital transformation journey begins (and ends) with TPI,” Joe Tingson said.

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CasinoRank Data Reveals an Attention Crisis in Online Casino Gaming

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Online casino engagement is breaking down faster than operators anticipated, according to new research by CasinoRank. The analysis tracked player behaviour across 847 slot, crash and live dealer titles over 18 months and shows that while players are logging into casinos more frequently, their willingness to stay and engage is declining. Session frequency rose 23% year over year, while median session duration fell 18%, pointing to a shift towards shorter, faster interactions rather than sustained play.

The research draws on aggregated session data from 40 operators across Europe, Latin America and Asia between Q2 2024 and December 2025. Across markets, a consistent pattern emerged: platforms that introduced additional layers between app open and first gameplay experienced higher early-session abandonment, even when traffic increased. Personalisation layers, lobby restructuring, promotional overlays and navigation changes that delayed the first meaningful interaction were repeatedly linked to players exiting before placing a bet.

Key patterns:

• Players opening casino apps more often but exiting earlier

• Higher abandonment when friction appears before first gameplay

• Steeper retention declines as response times reach double-digit seconds

• A growing share of session losses occurring before gameplay begins.

The findings suggest the window to earn engagement has collapsed to seconds. Mobile-first behaviour has reduced tolerance for slow loading, unclear navigation or delayed gameplay. Retention declines steadily as response times increase, with the sharpest drop once delays extend into double-digit seconds.

Game performance data reflects the same shift. Titles built around immediately understandable mechanics consistently maintain top-ranking visibility longer than feature-heavy games with layered bonus structures or complex progression systems. As engagement windows shorten, complexity is increasingly perceived as friction rather than innovation.

Dylan Thomas, credibility lead at CasinoRank, said the findings point to a structural change rather than a temporary fluctuation. “Engagement is not falling. It is fracturing. Players are returning more often, but committing less time per visit,” Thomas said.

“Platforms now have seconds, not minutes, to earn the first meaningful action.”

The post CasinoRank Data Reveals an Attention Crisis in Online Casino Gaming appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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MGM Resorts Powers Up to 100% of Daytime Las Vegas Strip Electricity with Solar

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MGM Resorts International has reached a significant milestone in its renewable energy strategy, now powering up to 100% of its daytime electricity needs on the Las Vegas Strip with solar energy. The achievement was made possible after the Company began receiving 115 MW of solar energy and 400 megawatt-hours (MWh) of battery storage in December of 2025 from the recently completed Escape Solar and Storage Project, located in Lincoln County, Nevada.

By combining power from the newly activated Escape Solar and Storage Project with the Company’s 100-megawatt (MW) Mega Solar Array, MGM Resorts has more than doubled its access to renewable energy. In addition, the battery system from Escape Solar allows MGM Resorts to store solar energy generated during peak production hours and use it during evenings and other lower-production periods.

“With this new project coming online, we are accelerating progress toward our goal of using 100% renewable electricity domestically by 2030. Together with our Mega Solar Array, the new Escape Solar and Storage Project reflects our focus on scalable, impactful clean-energy solutions. It also demonstrates that our industry can operate more sustainably while delivering long-term cost stability, strengthening our business and supporting a more resilient energy future,” said Bill Hornbuckle, CEO and President of MGM Resorts.

MGM resorts announced a 25-year power purchase agreement with Escape Solar LLC in September of 2024 to amplify the Company’s renewable energy capabilities and extend production to cover up to 100% of its Las Vegas properties’ total daytime needs.

As an operator of large-scale resorts, MGM Resorts remains focused on expanding renewable energy use to lower long-term energy costs and mitigate exposure to energy price volatility. Since 2016, the Company has significantly reduced carbon emissions through investments in renewable energy projects, including:

• 323,000-panel Mega Solar Array providing 100 MW to MGM Resorts locations in Las Vegas

• 26,000 solar panels atop the Mandalay Bay Convention Center providing 8.3 MW to that property

• 100-kW rooftop solar array to help power T-Mobile Arena

• 3456 solar panels atop the parking garage at MGM Springfield in Massachusetts.

The post MGM Resorts Powers Up to 100% of Daytime Las Vegas Strip Electricity with Solar appeared first on Americas iGaming & Sports Betting News.

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DragoBet Launches Multi-Regional Casino and Sportsbook Platform

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DragoBet has launched its online casino and sportsbook as a service designed for use across multiple markets. The platform adjusts language, currency, and payment settings by region, while keeping casino play and sports betting available through a single account.

Players complete one registration and can use the platform on desktop and mobile devices, with the same account structure and balance maintained across all access points.

Casino and Sportsbook Offering

Drago Bet launches with a casino catalogue exceeding 10,000 titles, covering a broad range of play styles. The selection includes slot games, table formats, live dealer tables, jackpots, crash titles and other feature-based releases. Games are supplied by more than 100 established software providers, combining well-known titles with newer releases within the same library.

DragoBet sportsbook is built into the same environment as the casino and covers a mix of international competitions and locally followed events. Football, basketball, tennis and cricket make up the main focus, while a range of other sports is also included. Betting is available both ahead of kick-off and during live matches, with prices updating continuously as games unfold.

Account Structure and Payments

A single account and wallet connect both casino and sportsbook activity. A single account and wallet connect casino and sportsbook play, with one DragoBet login used to access all products under the same balance.

DragoBet casino supports a range of commonly used payment options, depending on market and currency. These typically include bank transfers, debit and credit cards, alternative card solutions, digital wallets such as Google Pay, Apple Pay, Revolut and N26, as well as cryptocurrency payments. The exact methods available are displayed within the platform.

Deposits are processed online, while withdrawals are handled following account verification in line with standard internal procedures.

Security and Compliance

The platform operates under an established offshore gaming framework. Standard operational controls are applied, including encrypted data transmission and transaction monitoring.

Know Your Customer (KYC) and Anti-Money Laundering (AML) procedures form part of the withdrawal process. These measures are applied to support account security and payment integrity.

Bonuses and Player Programs

The casino offers a structured DragoBet bonus system for new and returning players. The welcome package is delivered across multiple initial deposits, with defined wagering conditions. Additional promotions, reload offers and cashback campaigns are available on an ongoing basis.

A loyalty system, Dragon Throne Club, is integrated into the platform. The program is structured across multiple levels and provides cashback, rakeback and account-based rewards tied to continued play.

The post DragoBet Launches Multi-Regional Casino and Sportsbook Platform appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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