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Ensuring Integrity: The Role of Assurance in the Gambling Industry

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By Salvador Garcia-Noblejas, Senior Regulatory Assurance Services at ComplianceOne Group

The gambling industry has its origins in the ancient period, and different types of games are found in almost every culture and civilization.

Over the last few years, we have witnessed an immense transformation, clearly boosted by technological developments. Among these changes, online gambling has grown rapidly, and with this new non-face-to-face reality, regulation and regulators have also embraced new ways to protect players, businesses, and the overall economy. Regulators have the responsibility to set the framework of common rules that define what is right and wrong, the means to protect all parties, and the tools that must be used when anyone does not behave as expected.

Assurance in a world of global risks

It would be inaccurate to assume that regulatory assurance’s only goal is to ensure that operators operate in a fair and transparent manner and meet their legal obligations. On the contrary, assurance also includes helping businesses understand the risks involved in the industry where they operate, analysing their strengths and weaknesses, and setting measures to mitigate those risks.

Assurance’s starting point consists of an interview phase where tailor-made questionnaires serve better understanding the reality to each operator and its actual circumstances. Once the assurance assessment is complete, a detailed action plan assists the operator in fixing any identified gaps, improving policies and procedures, and obtaining the maximum financial gain from refining their processes, products, and operations.

As part of the fast transformation of the gambling industry, with competitive new products, platforms, advertisements, and market expansion, we must not forget that bad actors and illegal practices also develop. This is the moment to ask ourselves if we are ready to face whatever can harm our operations. The most efficient way to know is carrying out a thorough audit of policies, procedures, and processes. This approach will certainly save operators from potential harm to their clients, products, brands, and finances.

Audit readiness

Regulators focus on legislation, supervision, and enforcement. All stakeholders must comply with gambling regulations if they want to offer products and services or provide a safe environment to their clients. An important part of the gambling legal system is the fact that the industry is continuously overseen to ensure that all actors adhere to the established rules. At this point, operators need to ask themselves how ready they are to show sufficient evidence that their operations adhere to the law.

Smart operators will choose to comply with as many rules and regulations as their business is capable of, and they will ensure that records are properly kept. Company leadership is essential in ensuring compliance as it contributes to collaboration between departments and having policies and procedures that make the business run within the parameters of the legislation.

Lessons learned

In recent years, some highly publicized enforcement actions, including fines and penalties, license suspension, and revocation, have alerted the whole gambling industry. From such cases, there have been increasing efforts in reviewing processes, improving systems, and growing compliance departments.

Experience in the gambling industry has taught us that it is crucial to have a detailed understanding of the regulations that govern the relationship between operators and players. Where knowledge has been insufficient, inaccurate, or out of date, some business decisions have led to unwanted consequences, sometimes catastrophic ones.

Knowledge, a solid compliance culture, strong procedures, and willingness are the formula to be ready for a regulatory audit.

Compliance Updates

Isle of Man Govt Publishes its National Risk Assessment (NRA) Covering Money Laundering Risk in Gambling Sector

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The Isle of Man government has published its updated National Risk Assessment (NRA) for the gambling sector.

The assessment identifies key threats of Money Laundering (ML) to the island’s Gambling sector (both Terrestrial and Online) and the materiality and impact of those threats. Both terrestrial and online gambling have been given a risk rating, with an overall rating for gambling as a whole. These risk ratings and key findings of the NRA feed into the wider NRA work, ensuring the Island has a comprehensive view of the entire threat landscape.

The NRA aggregates, compares and weighs the findings across all sectors to determine which risks drive national exposure. This ensures the NRA is not hypothetical: it reflects actual sector-level dynamics so that the Island can understand the “bigger picture” with each sectoral assessment piecing together a border threat picture.

It is important that the island has a comprehensive understanding of risk at all levels, which does not reflect poor standards but instead outlines structural features of a sector. A robust NRA demonstrates that the jurisdiction understands its ML risks and applies targeted controls that are appropriate.

Risk Ratings are as follows:

• The gambling sector overall is assessed as medium-high risk for money laundering.

• The online gambling sector has a medium-high risk, reflecting a large number of international customers and transaction volumes.

• The terrestrial gambling has a medium-low risk, reflecting its smaller size, domestic profile and lower transaction volumes.

Key Takeaways

The Sectoral NRA highlights core threats in both the online and terrestrial sectors, including:

• Criminal ownership and control of gambling businesses or B2B services, via front companies and complex corporate structures.

• Exploitation by organised crime groups, including those from East and Southeast Asia, for money laundering, cyber-enabled crime and other illicit activities globally.

• Criminals use false or stolen IDs, synthetic identities, and mule identities to access gambling services and obscure their true identity to bypass due diligence controls.

• For terrestrial gambling, cash-intensive operations and casino-specific instruments remain primary channels for laundering domestic predicate offences.

It also highlights potential emerging threats such as:

• Use of advanced technologies (AI, deepfakes, virtual assets) to obscure identities, automate fraud, and facilitate cross-border transfers.

• Use of “turnkey solutions” (pre-packaged business setups) allowing rapid establishment of operations and access to banking services with minimal experience.

Importantly, the NRA makes it clear that these risks arise in specific circumstances with the sector operating legitimate international structures, strong governance and applying high standards of AML/CFT compliance. Those features that make activity higher risk for misuse should be considered within that context.

The post Isle of Man Govt Publishes its National Risk Assessment (NRA) Covering Money Laundering Risk in Gambling Sector appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Compliance Updates

Wiebe Ruttenberg Appointed as Member of the Board of Directors of the Dutch Gaming Authority

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Wiebe Ruttenberg has joined the Board of Directors of the Netherlands Gambling Authority (KSA) on March 1. As a member of the Board of Directors, he will be responsible for Digital Transformation.

Wiebe Ruttenberg has experience as a board advisor at Bunq and SecAlliance and as a guest lecturer in Operational & Cyber Resilience at the European University Institute. He previously served as Programme Director for Cyber Resilience Strategy at the European Central Bank and held various positions at De Nederlandsche Bank (DNB) and the Ministry of Finance.

Michel Groothuizen, Chairman of the Board of Directors of the Netherlands Gambling Authority, said: “I’m pleased with Wiebe’s arrival as a member of the Executive Board, responsible for Digital Transformation. The rise of illegal gambling sites, cryptocurrencies, and AI applications are just a few examples that require the KSA to continue evolving into a data-driven and risk-driven organization, with an innovative toolkit that allows it to tackle illegal providers in new ways. A key challenge in this regard is establishing collaborative relationships with public and private parties, including those within the financial sector. I’m pleased that Wiebe, with his extensive knowledge of and experience with the financial sector, technological innovation, and European decision-making, brings the external perspective the KSA needs in this area.”

The post Wiebe Ruttenberg Appointed as Member of the Board of Directors of the Dutch Gaming Authority appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Compliance Updates

Sweden: Expanded Credit Ban & New Supervisory Actions

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The Swedish Parliament (Riksdagen) has adopted an expanded credit ban under the Gambling Act (2018:1138). The amendments enter into force on 1 May 2026, with no transitional period.

Key consequences include:

• A de facto credit card ban for gambling as license holders and agents are prohibited from permitting or facilitating gambling financed through any form of credit.

• The prohibition also covers alternative credit arrangements (e.g., personal loans or similar financing solutions) where the use of credit becomes known to the operator, e.g. through KYC or duty of care interventions. License holders are required to have procedures in place regarding the actions to be taken in cases where they become aware that a customer is using credit to finance their gambling

• Operators must actively inform customers of the credit restrictions, for example in connection with deposits.

Swedish Consumer Agency Report – Review of Withdrawal Practices

On 24 February 2026, the Swedish Consumer Agency published a report assessing gambling operators’ withdrawal restrictions and terms.

The review identifies three key areas of concern for the current online gambling market:

Vague and discretionary wording

Terms including expressions such as “at our own discretion” or references to a “non-exhaustive list” limit predictability for consumers. Such formulations may create a significant imbalance between the parties and risk being deemed unfair.

Excessive verification requirements

Some license holders require extensive documentation at the withdrawal stage, including notarised copies of passports. Complaints show that these requirements are often applied only at payout, resulting in delayed withdrawals or frozen accounts. The authority emphasises that verification measures must be risk-based, proportionate, and not impose unnecessary barriers.

Insufficient transparency regarding withdrawal terms

In certain cases, minimum withdrawal thresholds, wagering requirements, or administrative fees are applied without being clearly disclosed in the terms and conditions. Referring consumers to external sources for key withdrawal rules reduces transparency and may render such terms unfair.

While the report does not have binding legal effect as such, it provides a clear guidance on the the Swedish Consumer Agency’s expectations and the likely direction of future supervisory assessments.

Supervisory Developments

In the early months of 2026, the SGA has initiated a number of supervisory cases.

Supervisory matters are currently initiated and/or pending in the following areas:

• 9 cases concerning B2C license holders’ compliance routines for verifying their cooperation partners, including ensuring that B2B partners hold the required permits, and the internal procedures governing such controls.

• 3 ongoing AML cases.

• 1 ongoing RG case.

• 2 supervisory cases directed at B2B permit holders regarding the provision of gambling software to entities other than licensed B2C operators.

• Additional cases relating to physical lotteries, compliance with information obligations in bingo halls and vessels in international traffic.

The post Sweden: Expanded Credit Ban & New Supervisory Actions appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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