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Glacial Pace of Change: Web Notifications Coming Soon to Apple Devices?

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Apple’s dragging its feet in response to Anti-Trust Pressure; Bob Lawson, Optimove’s Director of Mobile offering, looks at what that actually means

Operators and mobile app developers love Apple’s App Store. Specifically, those who have a high percentage of their players on iPhones. They love the reach the stores give them to acquire new players.

Operators and mobile app developers dislike Apple’s App Store. They are tired of the hoops they need to jump through to get their app listed. Not to mention Apple’s 13,000-word “guidelines,” which include restrictions for types of apps they will accept, and where, AND the slice that the App Stores take on every dollar spent through the app, kicking a big hole in potential revenue operators can earn from their players.

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It’s fair to say operators and mobile app developers alike have a love-hate relationship with the App Stores and Apple in particular.

Recently Apple has come under increasing pressure from Anti-Competition lobbyists to offer other ways for users to utilize their apps on iPhones. But a business with over 745 million software subscribers, grossing over $70bn in direct app revenue a year, isn’t going to give that up easily. Add to this their slowing revenue from hardware sales, and some commentators see Apple increasingly as a software company rather than a vendor of high-end devices. What are we to make of these somewhat conflicting messages? Consider the following:

 

  1. Apple is under pressure from antitrust regulators to show opportunities for companies that don’t, or can’t, have apps in the App Store. The ruling from their very public lawsuit with Epic Games in the US, and the EU ruling in favor of Spotify, also means that Apple needs to show tangible proof that the Apple ecosystem isn’t closed to competition.
  2. Apple is doing everything it can to hold onto its dominant position while appearing to listen to software makers’ concerns. They continue to make only minor tweaks to App Store terms in response to class actions and slowly introduce small, frequent changes. Those Changes make it very difficult for developers to stay on top of what would make Apple block their new app listing.

So how do the recent announcements at the June 22 WWDC event give us a clue to Apple’s response to pressures? First, it continues to show Apple’s strategy for the glacial pace of change.

 

  1. Apple has for years been reluctant, to say the least to allow applications other than approved apps on its store, accessing phone and browser functionality. Push notifications, for example, have been possible on Apple mobile apps since June 17, 2009. Just 11 months after it introduced the App Store in July 2008. They have always seen the Apple Push Notifications service (APNs) as a critical part of the iPhone experience.

And in the meantime, next door, Google has allowed much more extensive options for delivering notifications on Android devices. For example, since 2013, it has been possible to deliver notifications on an Android phone to users who don’t have the mobile app installed but have subscribed for notifications from a mobile responsive website or progressive web app (PWA).

But there’s a big difference here and it is that neither websites nor PWAs are downloaded from the Google Play Store, so they aren’t governed by the submission rules or delivering a revenue cut for the Play Store.

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  1. Apple’s resistance to following Google’s lead could easily be seen as an attempt to restrict the popularity of Web-Based Applications over mobile apps published through its stores. After all, in the past it did follow Google’s lead when it first introduced notifications to mobile apps published through the Google Play Store.
  2. Apple argues that it’s about maximizing users’ customer experience, but increasingly it has been seen as anti-competitive. It’s strongly suspected that the recent announcement at WWDC 22 to introduce web push notifications to Apple devices is a way to demonstrate that they have no platform bias. They will soon introduce web notifications to browsers running on mobile devices, closing the gap between Mobile Apps and Web Apps.
  3. The technology has been available as a developer test build for months. At their developer conferences, Apple often announces features well into the future to get their community excited about what’s to come. Rarely do they announce something that will be available up to a year later. So why announce now, and why so far in advance?
  4. Antitrust pressure may have led to the announcement this year. And maybe, just maybe, by kicking the can down the road, the heat will come off. They have built it, but will they come? Only time will tell.

 

What does this mean for the industry?

Marketing automation tolls will relish the prospect of allowing more freedom around mobile devices. CRM Marketing Platforms have many customers who don’t, and won’t, have apps in the store for one reason or another. So being able to offer an experience that is on a par with that of a Native Mobile app is a compelling idea. The power of push notifications to re-engage with lapsed players and send reminders to Apple users, as has been possible with Android, is undoubtedly a good thing.

Is Apple ready to truly embrace customer experience across mobile and web applications? It’s anyone’s guess, well anyone not named Tim Cook, anyway. We’ll be watching this space closely over the coming months.

 

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Bob Lawson is Director of Mobile Offerings at Optimove. He joined Optimove early in 2022, when it acquired Kumulos, the company he co-founded. Kumulos was a market-leading Mobile and Web Messaging Platform serving a broad range of industries. Bob has spent more than 18 years in technology, particularly Mobile MarTech. He has held commercially facing roles in start-ups, scale-ups, and large enterprise businesses, particularly in Mobile Technology. Before working in the Tech space, he spent 15 years in Financial Services, most recently as Marketing Director of one of Europe’s largest Fund Management Companies.

 

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IAGA

The International Association of Gaming Advisors (IAGA) Announces 2024 International Gaming Summit in Washington, D.C.

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The International Association of Gaming Advisors (IAGA) will hold its 41st International Gaming Summit Monday, May 27 through Thursday, May 30, 2024 at The Ritz-Carlton Washington, D.C.

As a premier event that brings together leaders from all global gaming sectors, the Summit will provide operators, suppliers, attorneys, investors, bankers, regulators and other advisor delegates with an unparalleled opportunity to meet and discuss the most important issues facing gaming.

“We are looking forward to holding this year’s 41st Annual International Gaming Summit in Washington, D.C., and are pleased to announce an agenda that includes a specific focus on some of the key sports betting issues the rapidly expanding US market is facing. As part of this focus, we will bring together representatives from global sports betting operators, regulatory agencies, professional sports leagues and other experts to discuss how the industry’s sports betting stakeholders can better work together to ensure a sustainable, responsible sports betting environment that is built on best practices lessons learned from other markets,” John Stawyskyj, President of IAGA, said.

“Beyond our sports betting focus, our diverse agenda includes discussions on other issues of importance including the growing impact of fraud and cyber breaches on regulated operators, a look into the federal and state lobbying process, an update on what’s happening in other gaming markets outside North America, a deep dive into new technologies and how they might impact gaming and more. I look forward to welcoming our delegates to Washington and participating with them in lively discussions about these critical issues and more,” Stawyskyj added.

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Charlie Skinner

Marker Trax Appoints John Henderson as Senior Vice President of Operations

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Marker Trax, a leader in cashless payment solutions for the gambling industry, has announced the appointment of John Henderson as its senior vice president of operations.

As the company continues solidifying its cashless payments sector leadership position, Henderson joins the team to play a key role in leading strategic planning efforts, executing new operator and customer initiatives, directing pursuit of key performance indicators, and ensuring overall product and technology quality control. He reports directly to, and will work closely with, Marker Trax President Charlie Skinner.

Henderson is a seasoned, energetic industry veteran who brings to Marker Trax more than four decades of success in delivering technology-based business solutions, leading innovation-forward companies seeking to increase their industry footprints and to solidify their market shares.

“We’re cementing our leadership position in the cashless space, and John is the right leader, at the right time, to help guide us there. He has tactical expertise, and a long track record of success in the IT space. More than that, though, he’s always eager to innovate – which aligns perfectly with our philosophy and goals. We’re lucky to have him on board,” Charlie Skinner, President of Marker Trax, said.

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Immediately prior to joining Marker Trax, Henderson served as chief information officer at WorldStrides, a global leader in educational travel services, and helped the company navigate a business and IT transformation program. Henderson has also held client partner roles at Accenture, IBM, and Cognizant, and has served numerous global brands including Choice Hotels, Hilton Hotels, MGM Resorts, Wynn, Disney, and Royal Caribbean.

“Every step of his career, John’s shown natural aptitude for client relationship management and large-scale systems integrations, and a keen, tactical eye for optimizing performance at all levels of an operation. At Marker Trax, we’re increasing our market footprint through continual innovation, and John’s tactical leadership will be of tremendous benefit to reaching our goals,” Skinner said.

Henderson’s addition caps a prolific run of recent accomplishments for the company. It recently unveiled its innovative consumer product, Moolah Play, secured renewed commitment from partner and global payments leader Euronet Worldwide Inc., and is introducing its cashless credit technology into more markets around the country.

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Affinity Interactive

Affinity Interactive Appoints Scott Butera as President & Chief Executive Officer

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Affinity Interactive has announced the appointment of Scott Butera as President & Chief Executive Officer, effective immediately.

Mr. Butera, who most recently led AI’s Sports Information Group (SIG) business, brings over 30 years of experience in gaming, hospitality, media, entertainment, and sports to the pivotal role. In his new capacity, Mr. Butera will set strategy and oversee operations of the Company’s diversified portfolio of casinos resorts across Nevada, Missouri, and Iowa. He will also continue to oversee all print and online media platforms, including Daily Racing Form.

Mr. Butera is an industry veteran who has a history of leading growth and innovation at numerous companies. As CEO of SIG, he led initiatives to develop retail and business products and optimize ecommerce sales for the Daily Racing Form. Under his leadership, SIG experienced significant growth in market share and revenue. Previously, Mr. Butera served as President of Fubo Gaming at Fubo TV Inc. He has also held CEO and President positions at MGM Resorts International, the Arena Football League, Foxwoods Resort & Casino, Tropicana Entertainment, and Trump Entertainment, among others. Earlier in his career, he worked as an investment banker for more than a decade, gaining valuable financial expertise that he later applied to strategic decision-making in the gaming industry. Mr. Butera has a B.A. from Trinity College, where he served as a Trustee, and an MBA from New York University.

“Scott’s operating acumen and deep knowledge of the gaming and entertainment industries have helped AI and Sports Information Group expand product offerings and improve the sports and gaming experience for consumers around the world. I am confident Scott will integrate seamlessly into this expanded role, and under his leadership, Affinity will achieve greater success, continuing to deliver world-class experiences to nearly 1 million users and guests across platforms,” James J. Zenni Jr., Chairman of Affinity Interactive, said.

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“Affinity’s mission to elevate the gaming industry through advanced technology and unparalleled customer offerings – both across digital media platforms as well as in-person gaming – remains a driving force behind the business’ success. I am eager to collaborate with Jim and leverage my familiarity with the business as well as my passion for driving innovative change to execute on AI’s long-term strategic priorities,” Mr. Butera said.

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