Industry News
Successful First Year for ITL’s Hygienic Cash Automation
CashGenic, the hygienic cash automation from ITL, was first launched in May 2020 during the height of the covid-19 pandemic to enable customers to pay with cash both safely and hygienically. Since it was first launched, ITL has secured a number of distribution suppliers in the UK and throughout Europe, who collectively have installed several hundred units in numerous countries including the UK, Germany, Spain, Belgium and Austria.
Commented on this achievement, Thorsten Labusch, VP of Sales & Business Development, said: “We are delighted with the success of CashGenic which was introduced during the height of the COVID pandemic as a solution for those customers wanting to pay by cash safely during a time when coins and banknotes were being incorrectly portrayed as high risk in terms of transmission. Although this was proven inaccurate, the COVID crisis highlighted the need for businesses to continue to accept cash while maintaining social distancing. The technology has been developed by us and the complete system solution is supplied and installed direct from our approved partners using their own hardware.”
“Our partners have developed a full solution that includes our intelligent banknote recycler and advanced coin recycler. CashGenic is an affordable solution with easy installation and no software integration involved. A compact, all-in-one counter-top device it ensures easy customer access, with pay-in and pay-out managed by staff via a mobile tablet device. One year on, and we have over 9 strategic partners spread throughout Europe who together have now installed over 400 units, across 22 different countries and this continues to grow.”
CashGenic can be used in various settings within the retail sector to automate the counting and handling of cash, therefore saving time and generating greater efficiencies for businesses, as well as helping organisations eliminate shrinkage and accounting errors.
Thorsten continued: “Our partners have installed the system at various retail venues including butchers’ shops, toy shops and fish and chip shops, amongst others. One of our partners, Perfect Money, provider of innovative payment solutions based in south Germany are proudly building the machines (renamed Vicky) in Germany. This high-performance, smart cash dispenser has space-saving dimensions so fits onto any counter and Perfect Money customers have reported that several businesses have seen an uplift in cash takings of around 10%.”
Andy Bullock, Senior Business Development Manager of ITL, commented: “CC Dynamic, our first CashGenic UK supplier, have been rolling out the system (branded as £XCHEKKA) with Maggi Electronics completing the installs.”
Commenting on a successful installation at the Café Royal in Scotland, owner and National Federation of Fish Friers (NFFF) member John Pagani said: “Overall, it’s been a tremendous success. The £XCHEKKA system is affordable, so much so, we ordered two, one for our indoor café and the other for our take-away. Staff love it, they no longer have to count change and can concentrate on serving the customer to provide excellent customer service rather than worrying about change and having to wash their hands after touching the money and sanitising again.”
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Asia
FUN88 Launches AI Game Recommendations, Setting New iGaming Standard
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FUN88, a leading online gaming platform, has introduced its latest breakthrough in the iGaming industry: AI-powered recommendations for slot games. This new feature marks a significant step in enhancing user experience, offering tailored game suggestions based on individual preferences and gaming behaviour.
By analysing user data and local market trends, the AI system recommends popular games tailored to regions such as Thailand and Vietnam, ensuring a more personalised and engaging experience for every player.
Key Highlights of the AI Game Recommendations Feature:
• Personalised Recommendations – AI analyses gameplay history and preferences to suggest slot games that best fit each player.
• Enhanced User Experience – A seamless, customised journey that saves players time.
• Available for Vietnam and Thailand Players – The feature is available to registered FUN88 users in these markets, reinforcing the brand’s commitment to innovation.
• Responsible Gaming Focus – AI technology also supports FUN88’s dedication to safe and responsible play.
This launch marks another step forward for FUN88 in combining technology and entertainment to enhance user satisfaction. The new system not only makes gameplay more convenient and exciting but also aligns with FUN88’s long-term vision of offering safe, smart and enjoyable gaming.
Players can now explore the new AI-powered recommendations by registering on FUN88 or logging in to their accounts. Through the FUN88 app, users can easily access their favorite categories, manage their accounts and enjoy exclusive promotions.
The post FUN88 Launches AI Game Recommendations, Setting New iGaming Standard appeared first on European Gaming Industry News.
AskGamblers Casino Complaint Service
AskGamblers Casino Complaint Service Surpasses $80 Million Returned to Players
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The AskGamblers Casino Complaint Service is a vital wheel in the mechanism of AskGamblers, and lately, that wheel has been spinning faster than ever. After reaching the $70 million milestone only a few months ago, the service has now gone above and beyond once again.
At AskGamblers, every complaint is handled with care and persistence to ensure fair treatment for players facing issues with online casinos. The most recent case involved a user who had difficulties withdrawing their winnings from Jackbit Casino. The amount in question was significant – $3,311,000.
After the AGCCS team reached out to the casino, the issue was resolved in less than two weeks, and the player successfully received their funds.
Since its launch in 2009, AGCCS has now returned over $80 million to players across the globe.
Dijana Radunović, General Manager at AskGamblers, said: “Every time our complaint team reaches a new milestone, I’m reminded of how much passion and effort they put into helping players. We’re proud of them and the impact they’re making – it’s a reminder that fairness in gaming really matters.”
The post AskGamblers Casino Complaint Service Surpasses $80 Million Returned to Players appeared first on European Gaming Industry News.
ANESAR
ANESAR Holds its 43rd Ordinary General Assembly
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The Spanish Association of Gaming and Recreational Hall Entrepreneurs (ANESAR) has held its 43rd Ordinary General Assembly this Tuesday, November 4, in the Carlos Ferret Salat room of CEOE, in Madrid, where it once again brought together a large representation of members, in a meeting marked by reflection, collaboration and the firm will to continue working with data, arguments and responsibility.
Following the institutional opening by Javier Calderón, Director of Companies and Organisations of CEOE, aspects of mandatory statutory compliance were addressed, such as the approval of minutes, the explanation and approval of accounts and budgets, or the approval of the Annual Report of Activities.
Next, José Vall presented the president’s report, in which he emphasised that, although political decisions are often difficult to understand, “our duty is to continue providing arguments and evidence to defend the sector with rigor, knowledge, and sound judgment.” In this regard, he stressed the need to anticipate events, prepare information and coordinate common messages that reinforce the image of a sector committed to legality, prevention and responsible gaming.
For his part, Juan Lacarra, technical general secretary of ANESAR, reviewed the main current issues from a regulatory and operational perspective, addressing relevant aspects such as sanctioning procedures, opening hours, biometrics and hiring difficulties.
During the Assembly, the “Key Data and Sector Dynamics” were also presented, highlighting that there are currently 3600 gaming arcades (more than 240 have closed in the last four years) and 30,060 slot machines. It was also specified that the average spend per visit is €16, that 85% of people are accompanied by family and friends, and that 60% are men around 30 years old. Regarding employment data, it was explained that the sector supports more than 47,000 jobs, including both direct and indirect workers, making it a significant driver of employment. The ANESAR Training Plan was also emphasised, with 8725 students and 16,539 formal enrollments (data as of October 15, 2025). Furthermore, it was noted that, with a real estate investment of €260 million, gaming arcades represent one of the largest private investments in the leisure sector. A sector that, as was recalled, collects more than 320 million euros in taxes annually, which benefit hundreds of thousands of people, as well as society as a whole.
The Assembly also included the participation of experts in politics and institutional relations, such as Jaime Criado, from the firm ACENTO, who provided insights into the current political situation and its potential impact on the sector. ANESAR Vice Presidents Enric Sanahuja, Raúl Rubio and Antonio Fornés also offered their perspectives on current issues affecting the sector. Finally, Ramón Cubián, Director General of Land and Delegate for Gaming Regulation and Management of the Community of Madrid, accompanied by Gracia Martín Duarte, Deputy Director of Gaming Management and Regulation, and their team, officially closed the 43rd ANESAR Assembly.
The post ANESAR Holds its 43rd Ordinary General Assembly appeared first on European Gaming Industry News.
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