Industry News

“Against All Odds” – Will sound be the key to future winnings for betting and gaming brands?

Published

6 years ago

September 9, 2020

George Miller

Reading Time: 3 minutes

Max De Lucia, Co-Founder and Client Director of specialist sonic branding agency DLMDD.

There are few brands and businesses across the world that haven’t been in some way affected by the current global climate. But as lockdown restrictions are eased and marketplaces begin to return to their “new normal”, betting brands and their marketers now have an even greater issue to navigate.

With momentum gathering in the UK Parliament for a “total ban” on all gambling advertising, brands need to think fast about the role they play in consumers lives and how they can communicate if traditional media channels are further plastered with red tape.

However, as many of you reading this will know, these aren’t new challenges. A ban on gambling advertising during live sport came into effect in the UK from August last year, restricting advertising within a “whistle to whistle” period beginning five minutes before the start of a match and ending five minutes after. These limitations will have already forced marketing departments to think very carefully about how to gain competitive advantage and win attention in these moments. However, and somewhat surprisingly, no brand has dominated when it comes to sound.

Think about it – I can reel off the names of every betting and gaming brand out there in the market, and you’ll instantly be able to tell me what they look like; what colour the logo is, what the slogan says and which celebs they use in their ads. But what do any of them sound like? Well, nothing.

This seems bonkers to me. Earlier this year, Marketing Week highlighted a powerful learning from IPSOS’ marketing study ‘The power of you’. Put simply, the research shows that the use of distinctive sonic cues can have 8.5x the power of visual stimuli. So why is sound so untapped across the sector?

Let’s be frank, underneath the visual brand and the corporate slogans of any betting organisation are odds and chance. You might get slightly better odds and slightly better chances by shopping around but at the end of the day, odds are odds.

As punters, we make our choices on the brands we associate with based upon how we feel about them. And music and sound offer the world’s most powerful shortcuts to human emotion if we know how to handle them right. If expertly managed, they can fulfil every part of our pleasure and reward psychologies garnering effects that can only be rivalled by good food, love and drugs.

What is particularly unique about betting and gaming is that their audiences want and demand to feel something about the brand they’re playing with. This is quite unlike most other sectors and industries. Do I want to feel something about Shell? I’m sure their Brand Director wants me to but no, quite frankly I just want to fill my car up with petrol from the nearest station to me and get the hell out of the forecourt as quickly as possible.

Conversely, emotion is at the forefront of the experience of all bettors and gamers and it’s the responsibility of the brands and their audiences to manage and control how that emotion manifests itself in a safe manner. If all parties get it right, music and sound have the ability to heighten the entire consumer experience at every moment that an audience interacts with their chosen brand.

Historically, the betting and gaming industries have looked at sound through a fairly primitive lens; famous psychological studies have highlighted the use of music and sound in slot machines that reinforce the sensation of ‘winning’ with jubilant sound effects, flashing lights and winning coins dropping down on metal surfaces.

It doesn’t take a genius to work any of that out and along with questionable morality, this doesn’t exemplify the true power of music and sound. When it’s done right, we allow music and sound into our minds. They can stay with us forever and evoke our emotions at the flick of a wrist.

In a world and an industry where the way the consumer feels is the difference between them choosing to play with brand X over brand Y, the first player in the market who can cement their identity in music and sound will have the odds sounding firmly in their favour for many more moons to come.

Golf

Soft2Bet Gathering: An Elite Golf & Padel Experience

Published

4 days ago

April 2, 2026

Wladimir P.

soft2bet-gathering:-an-elite-golf-&-padel-experience

Soft2Bet, a leading iGaming turnkey solutions provider, recently brought together industry connections for an exclusive two-day golf and padel experience at the Gleneagles Hotel in Scotland. The event brought Soft2Bet’s friends and connections together to enjoy a relaxed day of golf and padel, meaningful conversations, and shared moments in an inspiring setting, celebrating the spirit of connection and community that defines the company’s approach.

Set against the backdrop of one of Scotland’s best-known sporting estates, the day paired competitive play with the camaraderie and shared spirit that are such a valued part of the game. Attendees enjoyed access to Gleneagles’ most exclusive Ryder Cup & Solheim courses, where the relaxed setting encouraged genuine connection and reflected the supportive atmosphere that made the gathering especially memorable.

Gleneagles was a fitting venue for the occasion. With more than a century of golfing history, three championship courses and a reputation built on world-class hospitality, it remains one of Scotland’s standout golf destinations. Its PGA Centenary Course hosted the 2014 Ryder Cup and the 2019 Solheim Cup, making Gleneagles the only golfing destination in Europe to have staged both events.

The event reflects Soft2Bet’s belief that strong connections are built through shared goals, trust and collaboration. Creating space for in-person connection allows the company to deepen those relationships and support long-term success.

Harrison Barrett, VP of Business Development at Soft2Bet, commented: “Bringing the industry together in a setting like Gleneagles allows us to go beyond day-to-day operations and focus on what truly drives success, while playing golf and padel. Events like this are an opportunity to align on vision, exchange ideas and celebrate the momentum.”

Stuart Trigwell, Director of Business Development at Play’n GO said: “The time spent at Gleneagles, enjoying the incredible courses and engaging in genuine, strategic conversations, was an absolute highlight. It is events like these that reinforce the trust and collaborative spirit at the core of our relations.”

The gathering reflects Soft2Bet’s wider approach to the iGaming community engagement, creating opportunities for stronger collaboration and supporting growth across key markets.

The post Soft2Bet Gathering: An Elite Golf & Padel Experience appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

AI chat technology

Casinofy Unveils Next-Generation Platform Redesign with AI-Powered Chat, Setting a New Standard for the Online Casino Industry

Published

4 days ago

April 2, 2026

Wladimir P.

casinofy-unveils-next-generation-platform-redesign-with-ai-powered-chat,-setting-a-new-standard-for-the-online-casino-industry

Casinofy, a forward-thinking leader in the online casino space, announced the launch of its completely redesigned platform featuring cutting-edge AI chat technology, a modernised user interface and a suite of innovative features that position the company at the forefront of the iGaming industry.

A Bold Leap Forward in Online Casino Innovation

The newly redesigned Casinofy platform represents one of the most ambitious overhauls in the online casino sector. With a focus on user experience, intelligent personalisation and next-generation technology, Casinofy is redefining what players expect from an online gaming destination.

Key highlights of the new platform include:

• AI-Powered Chat Assistant — An intelligent, real-time chat system that provides instant player support, personalised game recommendations, responsible gaming guidance and seamless interaction — available 24/7 with human-like conversational ability.

• Complete UI/UX Redesign — A sleek, modern interface built for speed, accessibility and engagement across all devices, delivering an immersive experience from the first visit.

• Smart Personalization Engine — Leveraging AI to tailor game suggestions, promotions and content to each player’s unique preferences and play style.

• Enhanced Navigation and Game Discovery — Intuitive categorisation, advanced search and AI-driven recommendations that help players discover new favorites effortlessly.

AI Chat: A Game-Changer for Player Experience

At the heart of the new Casinofy experience is its proprietary AI chat system — a feature that goes far beyond traditional customer support. The AI assistant understands context, remembers player preferences and delivers instant, accurate responses on everything from game rules and bonus terms to account inquiries.

Unlike conventional chatbots, Casinofy’s AI chat is designed to enhance every touchpoint of the player journey, making it one of the most sophisticated implementations of artificial intelligence in the online casino industry to date.

Leading the Industry Through Innovation

While the online casino market continues to grow, few operators have invested as heavily in technology-driven differentiation as Casinofy. The new platform positions Casinofy among the most innovative operators globally, bridging the gap between traditional online gaming and the AI-first future of digital entertainment.

The Casinofy team said that they are not just keeping up with the industry, but setting the pace. The new platform is built on the belief that players deserve smarter, faster and more personalised experiences. They added that the integration of AI chat is just the beginning of what they have planned.

The post Casinofy Unveils Next-Generation Platform Redesign with AI-Powered Chat, Setting a New Standard for the Online Casino Industry appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

DigerPAM

Digicode Launches DigerPAM: A Next-Generation Player Account Management System for iGaming Operators

Published

5 days ago

April 1, 2026

Wladimir P.

digicode-launches-digerpam:-a-next-generation-player-account-management-system-for-igaming-operators

International software provider Digicode has unveiled DigerPAM, an enterprise-grade Player Account Management (PAM) system designed to serve as the operational backbone for modern iGaming operators. DigerPAM integrates core account management, CRM, compliance, promotions, analytics, and growth workflows into a single, scalable platform, giving operators full visibility, control, and performance across their brands and player base.

Built for operational excellence and regulatory compliance
Engineered for operators navigating complex regulations and multi-brand strategies, DigerPAM centralises every player interaction—from acquisition and registration to lifecycle engagement and retention—within one intelligent framework.

Key capabilities include:

Unified operational core: Manage player profiles, wallets, CRM, bonus engines, content, compliance workflows, and reporting seamlessly from a single system.
Full lifecycle oversight: Track and engage players from first interaction to lifetime value with real-time behavioural insights and segmentation.
Built-in compliance and reporting: Optional KYC/identity verification, responsible gaming tools, immutable tax logs, and regulatory reporting across jurisdictions.
Modular, scalable architecture: Cloud-agnostic microservices built for high-traffic, multi-currency operations and rapid provider integration.
Optional suite integrations: Full compatibility with Digicode’s ecosystem, including DigerRGS, DigerPay, DigerClick, and DigerCompanion, to expand platform functionality.

A solution for modern iGaming realities
DigerPAM supports both standalone operations and complex multi-brand ecosystems, giving operators actionable insights into player behaviour, campaign performance, compliance readiness, and key business KPIs—all without relying on fragmented legacy systems.

“Operators today need a unified engine that not only manages accounts but drives growth with intelligence and compliance at its core,” said Max Maslii, Global CEO at Digicode. “DigerPAM delivers a single, cohesive view across the player lifecycle, eliminates operational fragmentation, and empowers brands to scale confidently.”

The post Digicode Launches DigerPAM: A Next-Generation Player Account Management System for iGaming Operators appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.