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The crackdown of online gambling by Governments of multiple countries

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There is no doubt that online gambling has emerged as a common yet amazing way of entertainment. In fact, it can be said that the internet becomes popular due to gaming, especially gambling games.

Some people think both gambling games and adventure games are different. However, the law seems like it does not support them. 

Till now, there are some countries that are debating on whether to allow gambling games for several years or not. However, some data showed that the gambling industry had impacted severely. So, let’s talk about this in detail.

The biggest impacts

The recent share price graph indicates that some companies’ values are now going down, revenues from sports betting are now vanishing, and there is a great sense of uncertainty. It is true that the gambling industry is now facing a short-term crisis. 

Sport betting companies like Betgenius and Betradar try their best to keep it up with Russian table tennis and Myanmar U21 football. On the other hand, bet365 moved into FIFA games. But the truth is it has become a sector with no products. It is like selling empty beer glasses, hoping people will fill them.

If we talk about one of the biggest gambling sites of the UK, now all the gamblers are shifting from offline port betting to the online casino games. The major reason behind this is the recent lockdown restriction imposed by the government. 888Holding informed that the company had been severely affected by this event.

It has canceled or postponed some events like Grand National and the Premier League. The company used to earn 16 percent of the total revenue from sports betting.

Now gamblers are moving to alternative products. That means they are now shifting toward online poker and casino games. 

However, governments are also taking steps to prevent people from getting addicted to the game during this lockdown time. As per a report, the government has considered ordering online gambling companies to set the daily betting cap at £50.

Online sports betting comes with a higher rate of gambling disorder, around 2.5 percent. However, online casinos, bingo, and slots are attracting more potential addicts, with around 9.2 percent of customers who spend their money on gambling products having the problem. 

However, the government’s advice for setting a cap on daily betting has gone unanswered.

On the other hand, 888Holding has informed that it is trying its best to identify signs of the problem in gambling among the customers. The company informed that the board had recognized that. 

Now people are spending their time at home. On the other hand, economic uncertainty is also rising after the COVID-19 breakout. That’s why it is the primary duty of 888Holding to keep an eye on safe gambling. Besides, the company is trying to prevent gambling-related issues.

Online gambling situation in other places

Ukraine is also taking the necessary steps to control the online gambling industry. For a few days, Ukraine has intensified its process to find unauthorized online gambling companies. Ukraine is now trying its best to regulate the online market.

The Cyber Police of Ukraine, recently stated that it had built a team with the Strategic Investigation Office located in Kiev to find out all the online casinos running illegally. Some are running their casinos as legitimate IT development companies.

As per the report, the illegal casinos generally target customers of Ukraine and other countries having a monthly income of about USD 1 million. The government has cracked down some online casinos and detained some computers and documents. Now, the authority is trying to trace down the illegal online gambling operation.

In January, the authority busted a Kyiv-based online casino service operating disguised as a software company. The authority arrested around 50 IT staff, serving more than 300K gamblers across the world. The authority also has cracked down other illegal land-based gambling operations, which were giving access to slot machines.

To reduce such activities, the NBU- National Bank of Ukraine has issued a notice reminding the payment processors, associated businesses, and local merchant banks that even though the government has updated the law, the gambling activities still remain illegal. The NBU is now following a strict observance.

The crackdown of online gambling in Ukraine has led to the shutdown of the Ukraine Poker Open, which was planned to begin on 26th January in Kyiv. Along with that, Full House, the host of the Ukraine Poker Open, was also shut down. During the same time, the authority raided the Favbet office, a local bookmaker.

The company was serving local gamblers through different websites. The websites were offering sports betting, casino games, poker, and slots. A few years ago, Luck Land LLC, parent of Favbet company, was accused of tax evasion. 

The company was doing that by selling lottery tickets through different land-based venues. But later, the local courts didn’t approve the further investigation as there was no sufficient information.

Situation in Spain

In Spain, all online gambling service providers are advised to reduce marketing efforts. This way, the authority can prevent gambling operators from taking advantage of gamblers during this lockdown time.

The country’s Council Ministers had been advised by the Ministry of Consumer Affairs to eliminate gambling advertisements till the end of the lockdown. Some bookmakers can use anxiety and concern factors of people to do business. 

Pablo Iglesias, Spain’s government official recently issued an order informing that the decision was taken to keep problem gamblers protected. As per the report, the ongoing lockdown due to coronavirus outbreak is extended to 12th April, and it can be extended further if the community transmission rate increases more.

Around nine gambling companies in Spain, after the announcement, informed that they would support the anti- coronavirus efforts as well as the initiatives. Spain is now taking strict action to prevent online gambling companies from exploiting the current situation. 

Conclusion

The governments of different countries are now trying their best to reduce online gambling activities. It will also be good if they can limit the public advertising of gambling. Limiting the betting limits can be an effective way, but some online gambling companies in the UK are not considering this as an effective method. It may not stop people from betting.

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Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket

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Tugi Tark has released a 2026 whitepaper, The economics of AI-powered iGaming customer support, arguing that AI changes the unit economics of player support and can reduce costs compared with human-led operations.

The report cites “verified pricing” of EUR 0.15 per AI-handled ticket. It compares that with fully loaded employer costs for human support in Romania and Bulgaria of EUR 1.73 to EUR 1.88 per ticket. At a “realistic” 70% AI containment rate, the whitepaper claims a blended cost of about EUR 0.67 per ticket, which it describes as roughly a 64% reduction versus a human-only baseline of EUR 1.88.

Tugi Tark says its analysis draws on Eurostat 2024 labour cost data, published research on AI chatbot benchmarks, independent iGaming player behaviour research, and operational data from its own deployments. The company estimates operators can achieve a 55% to 75% reduction in total support expenditure, and argues AI can absorb volume spikes—such as during major sporting events—without additional hiring or training lag.

Harpo Lilja, founder and CEO of TUgi Tark, said: “In 2026, the ‘wait-and-see’ approach to AI is costing operators millions in unnecessary overhead. We aren’t just talking about chatbots; we’re talking about a fundamental shift in the unit economics of player retention.”

The whitepaper also frames customer support as a retention lever, stating that payment issues account for 52% of ticket volume and that slower response times drive churn. It claims a 0.5 percentage point churn reduction could retain an additional 500 players per month for a mid-sized operator, translating to €200,000 in annual revenue based on an assumed €400 Player Lifetime Value. Tugi Tark also claims AI agents average ~7 seconds for first response versus ~60 seconds for human agents, and outlines use cases across Responsible Gambling escalation, KYC/AML workflows, and GDPR-aligned data sovereignty.

The post Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Game Development

Games Global outlines May slot roadmap with Snowborn, AreaVegas and Just For The Win

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Games Global has published its May content roadmap, highlighting new slot releases from Snowborn Games, AreaVegas Games and Just For The Win, and a continued push to reuse established mechanics across its studio network.

The supplier said Area Link™ and Power Combo™ will feature prominently in May’s launches. AreaVegas Games’ Area Link™ Chilli uses six chilli symbols above the reels tied to bonus modifiers that can trigger individually or together, including cash prizes and fixed jackpots, multipliers, instant collectors and value boosters.

Games Global also pointed to Just For The Win’s Bison Ridge Power Combo™, where Link&Win™ is combined with Power Combo™ to create what it described as a more varied bonus structure.

Snowborn Games’ Volcanic Fortune™ is positioned around bonus modifiers such as collectors and multipliers, plus a Treasure Chest meter designed to build towards higher-value bonus outcomes.

David Reynolds, Director of Games Strategy and Partner Management at Games Global, said: “Our studios bring the craft, and May’s roadmap puts that on full display. It’s built around extending global franchises into new titles across our network, which is how we deliver breadth without compromising quality. The result is a pipeline that gives operators choice and players variety.”

The post Games Global outlines May slot roadmap with Snowborn, AreaVegas and Just For The Win appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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ZEAL posts 6% Q1 2026 revenue growth as EBITDA dips on investment spend

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ZEAL Network SE reported higher first-quarter 2026 revenue despite what it described as a weak jackpot environment, while profitability softened as the company increased investment. Revenue rose 6% year-on-year to €54.3 million (2025: €51.1 million). EBITDA fell to €15.5 million from €17.7 million.

“The first quarter of 2026 shows that we are consistently executing our strategy even in a weak jackpot environment: our core business is growing, and we have continued to invest in diversifying our business model,” says Andrea Behrendt, CFO of ZEAL. “Through targeted investments in new charity lotteries such as the Dream Car Raffle, we are laying the foundation for sustainable growth that is less dependent on jackpot cycles. The slightly lower EBITDA compared to the previous year is primarily a reflection of these measures.”

In the core lottery segment, ZEAL said average monthly active users increased 5% to 1,575 thousand (2025: 1,507 thousand), while new registrations climbed 11% to 274 thousand (2025: 247 thousand). Lottery billings edged up 1% to €268.0 million (2025: €264.7 million). The lottery gross margin improved to 17.8% (2025: 17.1%), with lottery revenue up 5% to €48.7 million (2025: €46.3 million).

ZEAL also used Q1 to prepare a new in-house charity lottery product. The company said it launched the Traumautoverlosung (English name: Dream Car Raffle) on 14 April 2026, its third charity lottery in Germany after freiheit+ and the Dream House Raffle.

In Games, ZEAL reported revenue up 14% to €3.9 million (2025: €3.4 million) after expanding its B2C portfolio to more than 740 titles. ZEAL said higher marketing costs (+13%) and personnel expenses (+21%) reflected continued investment in scaling charity lotteries and Games alongside the core lottery business.

The post ZEAL posts 6% Q1 2026 revenue growth as EBITDA dips on investment spend appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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