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BOSS. Gaming Solutions bets on Sportsbook as part of major brand expansion in 2020

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With its position as one of the world’s leading independent software developers firmly intact, the dawn of this new decade is a key turning point for the entire BOSS. Gaming Solutions enterprise, according to CEO, Jeff Letlat. Encompassing new geographical partnerships, cross-sector expansion and a strong Customer First approach, 2020 is set to let the whole industry know, who’s the BOSS…

Since its inception, BOSS. Gaming Solutions has become renowned for delivering its principal gaming platform, sportsbook and betting services, land-based casino software, affiliate system, payment solutions, own online casino slots and White label solutions. As the company enters 2020, its focus on growth will be threefold: building relationships in new markets, investing in Sportsbook and developing its online slot development studio, ThunderSpin.

“Expansion is part of the growth and a desire to explore further grounds has always been our goal,” explained Letlat. “At this point we aim to deepen our roots in Europe where we already have a successful operation whilst we keep our appetite open for LATAM & Asia.

“As a group, BOSS. Gaming Solutions is gaining more value knowing that we have launched our gaming studio ThunderSpin where the games are already live for many of our partners in Asia, LATAM as well Europe. Regarding our White Label services, our aim is to add Sportsbook by the end of Q2 which will definitely add more value and maturity to our products and increase our resources in our HQ of Malta.”

This year marks a major landmark for the group with the company’s casino brand celebrating five years in 2020, alongside a number of key launches set to shake up the online and land-based sectors throughout the year. “BossCasino.com’s five year anniversaryis a big milestone for the brand,” added Letlat. “Going forward we will also be establishing a presence in LATAM where we offer our White Label services from Q4 2020. As per ThunderSpin.com our main focus is to solidify roots in Europe as well as testing the environment in Asia.”

Following his appointment as CEO in 2019, Letlat has consistently heralded the importance of a Customer First strategy for the company explaining that customer centricity is not just about offering great customer service, “it is offering a great experience from the awareness stage, through the purchasing process and finally through the post-purchase process”. As a core mantra of the business, this focus will continue throughout the company’s ongoing game plan in the decade ahead. Letlat said: “We wholly understand the audience we are targeting and by bringing a customer centric mind-set to every team whilst maintain innovative ideas, we will definitely fulfill our players needs and continue to give them a great gaming experience.”

In addition to bringing heightened attention to the customer journey across all the company’s brands in 2020, BOSS. Gaming Solutions is also keen to counteract the big issues facing the industry. Commenting on where he sees the main concerns rising from, Letlat said: “Legislation & regulation are definitely getting tighter. However, as a brand we embrace it and support it 100 percent as it keeps the industry healthy for the providers, operators and players. Besides this, there are a few big markets which are being saturated and unfortunately this impacts negatively on the industry as it fosters a quantity vs. quality approach. At BOSS. Gaming Solutions we intend to maintain our consistent quality approach towards our clientele.”

Having been a key figure in the gaming spectrum for more than a decade, Jeff Letlat is keen to foster change as BOSS. Gaming Solutions’ CEO, stating last year how he wants the brand to be recognised as “new, innovative, breaking stereotypes and impressive”.With all its core products and solutions set to expand both in terms of their goals and their geographical position, Letlat is forthright about the company’s continued focus on invention as they continue to establish themselves as a world-class player.

“Innovation does not have limits and that is the beauty of the gaming industry,” he said.   “A year ago, we were a casino platform provider barely known in the industry, yet today we are a fast growing company which covers all aspect of gaming: Games Studio, White Label Provider and an Operator with multiple licenses. Of course this success is the result of hard work and the right team allowing us to deliver quality products to our partners and players who have shown their satisfaction by keeping loyal to us and recommending us.”

He concluded: “We believe in innovation as long as it contributes to a better User Experience hence why this year we will launch Sportsbook across our brands and continue our growth in markets such as Asia, Europe and Latin America.  As an independent studio, our approach is a very simple – we will deliver a modern approach with maximum entertainment.”

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DATA.BET Boosts Casino Performance

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Company reveals a substantial rise in player value after casinos add sports betting

DATA.BET, a leading sportsbook solution supplier, reports notable performance improvements among casino operators that introduced sports betting through the company’s plug-and-play integration.

According to internal statistics across multiple clients, adding a betting vertical resulted in players who use both casino and sports betting, generating up to a 4x increase in player lifetime value (LTV) compared to their previous casino-only behavior, while the same betting-active segment delivered an average 12% additional revenue without additional player acquisition. Operators also recorded higher retention and engagement levels, with every second casino player placing at least one sports bet after the sportsbook launch.

The clients have noticed these results after integrating a Single Page Application (iFrame), which takes around one week. While DATA.BET manages all betting-related operations and configurations — both at launch and ongoing — casino operators instantly gain access to a full suite of sports, esports, and virtual sports events, allowing them to focus on marketing and player acquisition. To enhance flexibility and engagement, the iFrame supports full customization: from color themes and layouts to dynamic banners, promo blocks, configurable bonuses, and margin/odds control.

The company designed the SEO-friendly solution to ensure that search engine crawlers can easily read and index the content, thereby improving discoverability, page load times, and the overall quality of metadata, which contributes to higher SEO rankings and better visibility in organic search results.

Yurii Berest, CEO of DATA.BET, commented: “For many casinos, betting is more than diversification – it helps operators to maximize the potential of their existing audience and improve the efficiency of traffic monetization. As the average stake in sports is traditionally higher than in slots, operators experience instant revenue growth while retaining and extending player lifetime value. It is a powerful model of sustainable growth that helps to boost not only the current player base but also attract new audience”.

As the market continues shifting toward universal gambling ecosystems, DATA.BET’s solution demonstrates that sports betting drives measurable financial impact for casino operators, turning existing audiences into long-term revenue drivers.

The post DATA.BET Boosts Casino Performance appeared first on European Gaming Industry News.

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EGT Digital Receives Industry Impact Award at BEGE Awards 2025

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EGT Digital is proud to announce that the company has been honored with the Industry Impact Award at the BEGE Awards 2025. This special recognition celebrates our strategic influence, long-term vision, and contribution to the advancement of digital gaming technologies.

The award acknowledges EGT Digital’s commitment to innovation, the development of next-generation iGaming solutions, and our continuous efforts to shape the future of the industry.

This milestone reaffirms our position as a driving force in digital gaming and motivates us to continue delivering high-performance products, meaningful partnerships, and cutting-edge experiences to operators and players worldwide.

The post EGT Digital Receives Industry Impact Award at BEGE Awards 2025 appeared first on European Gaming Industry News.

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EveryMatrix Selects Cevro AI to Provide Operators with Fully Integrated empathic AI Support Agents

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A partnership that transforms player support with cutting-edge AI agents purpose-built for iGaming, delivering faster resolutions, personalised experiences, and seamless integration into the EveryMatrix platform at scale.

EveryMatrix today announced a strategic partnership with Cevro AI, the leader in AI agents for iGaming customer support. This collaboration sets a new benchmark for player experience, as operators gain access to advanced generative AI agent systems built and fine-tuned for the iGaming industry capable of resolving complex player support issues with human-level empathy, precision, and speed.

Cevro AI’s agent platform is built on a series of domain-tuned large language models specifically trained on real iGaming workflows, player behaviours, compliance rules, and operator processes. According to the company, this domain focus allows the AI to “be best in class” and “perform like a seasoned support agent that understands players from day one,”

Kevin Furlong, Group CPO, EveryMatrix, said: “We are constantly investing in technology that helps operators grow and scale with confidence. Generative AI is now at a point where it can make a real difference. With Cevro AI, our operators gain intelligent, empathic agents that support players around the clock and drive real business value through deep integration across the EveryMatrix ecosystem.”

With native-level fluency in 100+ languages, Cevro AI autonomously connects to the EveryMatrix Player Account Management (PAM) platform and back-office to take action and instantly process requests, handling withdrawals, deposit issues, bonus requests, and account-related tickets with personalisation and a natural, conversational tone. The Cevro agents are trained with trust-layer controls, ensuring full alignment with responsible gaming (RG), GDPR and operator compliance requirements.

Chaim Heber, CEO of Cevro AI, added: “For us, partnering with EveryMatrix is a significant moment for Cevro AI. It’s proof that empathic AI is ready for the biggest operators in the industry. Our mission is to help brands deliver support that feels human at any scale, and this partnership accelerates that vision in a meaningful way.”

Nige Roberts, Founding Sales Lead at Cevro AI, commented: “Empathic AI is the future of iGaming support. EveryMatrix recognised that instantly. This partnership accelerates that future worldwide.”

The post EveryMatrix Selects Cevro AI to Provide Operators with Fully Integrated empathic AI Support Agents appeared first on European Gaming Industry News.

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