Industry Awards
Betsson Group Wins Two Awards at EGR Italy Awards 2024
Betsson Group has been recognised for its exceptional performance at the EGR Italy Awards 2024, securing two prestigious awards during the ceremony held last evening in Rome.
The event, which celebrates excellence across the Italian iGaming sector, saw Betsson claim victories in the Customer Services Operator and Marketing Campaign categories.
Betsson Group’s win in the Customer Services Operator category highlights the company’s unwavering dedication to putting customers first. Betsson’s customer service team handled over 500,000 customer interactions in Italy this year, maintaining a 92% customer satisfaction rate. Key to this success is their advanced omnichannel support system and continuous staff training, ensuring that customers receive prompt, knowledgeable assistance across all touchpoints, including chat, email, and WhatsApp.
In the Marketing Campaign category, Betsson was recognised for its innovative, multi-channel approach that drove significant engagement across digital and traditional media. One standout initiative was the “Watch the World Cup with Francesco Totti” campaign, which attracted millions of views and interactions on social media. Betsson.Sport’s campaigns combined creativity, local partnerships, and brand ambassador activations to enhance visibility and connect with diverse audiences. The campaign for Starcasino.gratis, which included scholarship programmes for croupier training, also demonstrated Betsson’s commitment to community engagement and social responsibility.
These wins reinforce Betsson’s strong presence in Italy, showcasing its ability to excel in both customer service and marketing in a highly competitive market.
Earlier in the day, Betsson Group’s Managing Director for Italy, Stefano Tino, participated in the EGR Italy Briefing as part of the panel discussion “Voices from the Top: Leader’s Keynote Panel”. During this session, senior leaders from top operators and service providers debated the direction of the Italian gaming market, offering insights on trends and challenges facing the industry.
With these two significant awards, Betsson Group continues to demonstrate its commitment to excellence in the Italian iGaming sector, consistently delivering high-quality customer service and innovative marketing campaigns that resonate with both players and the wider community.
The post Betsson Group Wins Two Awards at EGR Italy Awards 2024 appeared first on European Gaming Industry News.
Balkans
EGT Digital is shortlisted in 5 categories of BEGE Awards 2024
EGT Digital is proud to be among the finalists in the impressive 5 categories of BEGE Awards 2024. This year’s edition of the prestigious annual competition will be held on November 27 at Black & White Club, Palms Royale Sofia Complex. For the 15th consecutive year, the event will recognize individuals and companies for their outstanding contribution to the gaming and entertainment industry.
Burning Hot Instant, one of the newest offerings in EGT Digital’s ever-growing portfolio of games, is among the shortlisted titles in the Online Game of the Year category. It is also one of the latest additions to the top performer Clover Chance. Although it debuted only 2 months ago, Burning Hot Instant immediately became players’ favorite with its mystery jackpot and numerous rewards.
X-Nave, EGT Digital’s in-house developed “all-in-one” betting platform, is a contender in the Online Platform of the Year category. The product earned the nomination thanks to the fact that it provides operators with the technology and tools they need to build and maintain a successful online business. The X-Nave platform includes 4 main modules: Sport Product, Gaming Aggregator, CRM Engine, and Payment Gateway. Each module can be part of the complete solution or function independently, allowing seamless integration with developments of third-party providers.
Another prestigious nomination for EGT Digital is in the Online Provider of the Year category, recognizing its wide range of iGaming products and services. The company’s games are extremely popular in a number of markets around the world, where players appreciate their fascinating design, high winning chances, and many attractive bonus features. The X-Nave platform is becoming the preferred choice for an increasing number of operators who want to guarantee their business’ long-term success and sustainable development.
The company is a finalist in the Sports Betting Platform of the Year category as well. EGT Digital’s Sportsbook solution, part of X-Nave’s Sport Product, offers everything operators need to secure a competitive bookmaker position. It includes advanced betting, in-depth statistics, different bet types, back-office tools, a variety of jackpots, and 24/7 technical and trading support. It is provided with powerful management tools that allow betting sites to create personalized content and increase player engagement.
The last category for which EGT Digital has been nominated is Innovative Product of the Year, with its 360-degree retail betting solution. This product covers both software and hardware aspects of the business, including the design and management of devices, the company’s omnichannel solution, sports betting, lottery games, vouchers, online deposits, and commissions. Constantly evolving, EGT Digital’s 360-degree retail betting solution continues to add new tools and options for improving user experience.
The post EGT Digital is shortlisted in 5 categories of BEGE Awards 2024 appeared first on European Gaming Industry News.
Balkans
EGT is a finalist in several categories of BEGE Awards 2024
EGT is excited to announce that it has been shortlisted in 6 categories of the prestigious BEGE Awards 2024. The competition, held annually as part of the BEGE Expo, will give prizes to individuals and companies for their significant contributions and excellent achievements in the gaming and entertainment industry for the 15th consecutive year.
After winning the accolade in last year’s edition of the event, the CEO of EGT, Mr. Vladimir Dokov, is once again a finalist in the CEO of the Year category. He received the nomination because of his strategic vision for the company, which has turned it into one of the leading manufacturers and suppliers of gaming equipment on a global level.
EGT will also compete for the awards in the Slot Machine of the Year and Slot Game Product of the Year categories. The company has been shortlisted, respectively, for its slot cabinets and slot games from the latest General Series, which have been demonstrating excellent results in a number of gaming establishments around the world.
Spider CMS is nominated for Casino Management System of the Year. As a result of its continuous development and improvement, the system currently contains 15 modules that make the organization of daily activities in gaming halls easy and efficient. This year, Spider CMS significantly expanded its footprint with several installations in Europe and Africa.
EGT’s bestseller, Bell Link, has earned the company a spot among the finalists in the Jackpot System of the Year category. Including 4 exciting levels and numerous attractive bonus features, this product has quickly become players’ favorite everywhere it has been installed.
EGT has also been shortlisted in the Corporate Social Responsibility of the Year category. It recognizes companies for their efforts to stimulate good social practices and build an ethically oriented business. EGT supports a lot of charity and sports initiatives. In addition, the company pursues a consistent policy for environmental protection and applies all ecological norms in its production processes and overall activities.
The BEGE Awards 2024 ceremony will take place on November 27 at Black & White Club, Palms Royale Sofia Complex.
The post EGT is a finalist in several categories of BEGE Awards 2024 appeared first on European Gaming Industry News.
Industry Awards
Casino Guru Awards introduces “iGaming Changemaker of the Year” category
- The Fairest Bonus Policy
- The Fairest General Terms & Conditions
- The Most Impactful Social Responsibility Initiative
- The Best Implementation of Responsible Gambling Tools
- The Most Transparent Casino
- The Most Effective Handling of Complaints
- The Most Ethical Approach to Marketing
- Players’ Choice
- iGaming Changemaker of the Year
- Voice of the People
The post Casino Guru Awards introduces “iGaming Changemaker of the Year” category appeared first on European Gaming Industry News.
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