Latest News
Casino Guru Complaint Resolution Centre celebrates 4 years of successful milestones

Since its inception, Casino Guru Complaint Resolution Centre has been dedicated to providing a platform for players to voice their concerns and have their disputes resolved. The centre has garnered a reputation for its transparent and effective approach to resolving issues, resulting in significant achievements.
One of the highlights of the centre’s journey was the record-breaking month of April 2023, during which a remarkable 1,047 complaints were published, showcasing the growing trust and reliance on the centre’s services. From humble beginnings of two individuals addressing complaints via emails, the centre now boasts a team of 5 First Response members and 12 resolvers, efficiently handling the influx of issues.
The centre has also identified recurring themes in player complaints. Among the most common topics are delayed payments, verification issues, misplaced deposits, technical glitches, multiple accounts, bonus rule violations, and self-exclusion concerns. These insights have enabled the centre to better understand player needs and contribute to industry improvements.
Branislav Bright, Complaint Specialist at Casino Guru, achieved a remarkable milestone by successfully resolving the most expensive complaint to date. The resolution resulted in the return of a substantial $1.9 million USD to a player from Japan, showcasing the centre’s dedication to ensuring fairness and transparency in the gaming world.
“We are thrilled to celebrate four years of our ComplaintsResolution Centre’s journey,” stated Petronela Kontos, Complaint Team Lead at Casino Guru. “Our commitment to players’ rights and fair play has been the driving force behind our achievements. We are proud to have resolved a total of 7,539 complaints and returned close to $22 million to players since our inception.”
The centre’s global reach is reflected in its customer base, with players from countries such as Germany, India, Finland, Holland, and Brazil being some of its most frequent clients. With an average of 750-830 open complaints at any given time, the centre has consistently demonstrated its dedication to addressing player concerns promptly and effectively, with an average resolution time of approximately 16 days.
Africa
Dr. Gloria Herndon Prepares Launch of Charitable Casino Platform in Kenya, with A License Secured

Dr. Gloria Herndon—international economist, philanthropist, and long-standing advocate for underserved communities—is preparing to launch a charitable casino platform in Kenya, where a license has already been secured. The platform will be operated by Top Deck Entertainment, where Dr. Herndon serves as Chairman of the Board, and developed in partnership with Humanitarian Gaming International (HGI)/Electronic Gaming Solutions, Inc. (EGS)
This initiative marks the beginning of a new model for regulated casino gaming in Africa—one built to generate real, measurable community impact. A dedicated portion of net gaming profits will go directly to charitable local organizations, supporting causes such as youth development, healthcare, education, and economic empowerment.
“This isn’t just a business venture—it’s a reinvestment mechanism,” said Dr. Herndon. “We’re building something that generates revenue and returns it to the communities that need it most.”
A Regulated Model Designed for Impact
While the charitable platform has not yet launched, all required licensing has been secured in Kenya. Once active, the platform will offer traditional casino gaming in a tightly regulated environment, designed with responsible gaming safeguards and operational transparency at its core.
A percentage of net profits will be directed to vetted local nonprofits. Humanitarian Gaming International (HGI)/ EGS will provide the content for the charitable platform, governance support, operational guidance, and oversight to ensure accountability and measurable results.
Profits Will Support These Key Areas:
- Youth Empowerment – Mentorship, after-school programs, and creative opportunities
- Scholarships & Education Grants – Tuition assistance and educational advancement
- Entrepreneurship Support – Seed funding and mentorship for local startups
- Women’s Economic Development – Business training and career support for women
- Community Health Access – Mobile clinics and basic health services
- Emergency Relief – Rapid-deployment funds for disasters and urgent needs
- Job Creation – Employment tied directly to casino operations and outreach
- Support for Orphans – Housing, education, and care for children without guardians
- Aid for Survivors of Sexual Violence – Trauma-informed care and legal advocacy
- Support for Elder Caregivers – Dignity-focused financial and wellness assistance
About Dr. Gloria Herndon
Dr. Gloria Herndon is a pioneering international economist and philanthropist with a six-decade career advancing equity, infrastructure, and economic development across Africa and beyond. She has led high-impact initiatives in finance, public health, and education, and currently serves as Chairman of the Board of Top Deck Entertainment. Her latest venture reflects her lifelong commitment to building systems that serve people first.
The post Dr. Gloria Herndon Prepares Launch of Charitable Casino Platform in Kenya, with A License Secured appeared first on European Gaming Industry News.
Latest News
Spinomenal adds to Wildlife Series with Majestic Panda launch

Leading iGaming content provider Spinomenal has expanded its Wildlife Series with the launch of Majestic Panda.
Spinomenal’s latest release is a beautifully crafted 5×3 slot presenting a peaceful bamboo forest with koi ponds, temple rooftops, and misty mountain peaks. A calming, Asian-infused soundtrack ensures a tranquil environment to balance the thrill of the spin. Gold coins, ornate fans, red lanterns, bonsai trees, and vibrant peonies bring the game to life.
Finding three powerful Pagoda Free Spins symbols will activate the Free Spins game. Before setting off, players must spin the Wheel of Fortune to set the free spins total, between 10 and 40, and the symbol that doubles for the round.
The bonus feature is triggered when three beautiful bonsai trees appear. Players are granted three spins to begin, and the goal is to fill the metre by collecting Scattered winning symbols. Every five symbols found completes one cell in the metre. Players who find a +1 symbol will be awarded with an extra spin and once the spins end there will be the final payout calculated by the final filled metre cell.
Majestic Panda also features Stacked Wilds where once the reels are spinning, Wild symbols have the power to appear on the reels to boost the potential of a win. During the base game, Only Double Symbols can be activated, making all symbols show in their double form.
Spinomenal CO-CEO, Omer Henya commented: “Our mission with Majestic Panda was to produce a game that combines the peace and the potential of big wins. The serene setting, calming soundtrack, and multiple features make this a huge success.”
The post Spinomenal adds to Wildlife Series with Majestic Panda launch appeared first on European Gaming Industry News.
Hard Rock Bet
Hard Rock Bet Launches Legendary Reward Drops

Hard Rock Bet announced the launch of Legendary Reward Drops, a new online rewards program that will engage players with monthly Levels and guaranteed weekly rewards and promotions. In addition, Hard Rock Bet has fully integrated into Unity by Hard Rock, where play on Hard Rock Bet will simultaneously earn players Unity Points, Unity Tier Credits, and Level Credits to ‘level up’ towards more valuable weekly Legendary Reward Drops. As a combined rewards and loyalty experience, Legendary Reward Drops and Unity by Hard Rock will create unparalleled value, benefits, and omnichannel opportunities for Hard Rock Bet players.
The new Legendary Reward Drops will provide players with valuable weekly rewards like bonus bets, parlay insurance, and Unity Point multipliers – all suspensefully presented through an immersive experience of a custom guitar case unveiling the contents of each Drop. The program features eight monthly levels that will provide players with Drops of increasing value based on their play. Players will be able to track their progress towards ‘leveling up’ within the rewards experience.
Hard Rock Bet has also streamlined its loyalty program through Unity by Hard Rock, providing players with a true omnichannel experience and the ability to earn and redeem incredible rewards at participating Hotels, Cafes, Casinos, Rock Shops, and more. Additionally, rewards in the online Rewards Store have been upgraded to recently include merchandise, local concert tickets, and hotel stays at resort properties in Hollywood, Punta Cana, and the Maldives.
“We’re proud to offer our players the best of both worlds: A rewards program with guaranteed weekly Drops and an unparalleled global loyalty program with Unity by Hard Rock. With our combination of a top-rated product and omnichannel benefits that can score players concert tickets, enhance their play, and send them on vacations around the world, we’ve created a connected entertainment experience and further solidified Hard Rock Bet as the best place to play,” said Mike Primeaux, Hard Rock Bet’s Executive Managing Director – Chief Operating Officer.
The post Hard Rock Bet Launches Legendary Reward Drops appeared first on Gaming and Gambling Industry in the Americas.
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