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NSoft Wins ‘Best Customer Service’ And ‘Bingo Supplier’ at EGR B2B Awards 2023

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We are delighted to announce that NSoft, a leading global provider of high-quality software solutions for the betting and gambling industry, has won two prestigious EGR B2B Awards – ‘Best Customer Service’ and ‘Bingo Supplier’ of the year. These accolades are a testament to our commitment to our partners and the players who enjoy our innovative products.

In a personal statement, NSoft’s CEO Dario Jurčić expressed: “I am filled with pride and gratitude as we celebrate these two significant wins. These awards underscore the hard work, passion, and commitment of our NSoft team. They are not just wins for us as a company, but a recognition of our unwavering focus on customer needs and our dedication to innovation. As we mark our 15th anniversary, these achievements serve as a milestone and a testament to the journey we’ve undertaken, filled with dedication and perseverance. We’ll continue our quest to deliver nothing short of excellence, always keeping our customers at the heart of what we do.”

The esteemed EGR Awards are widely regarded as the Oscars of the igaming industry, recognising those companies that fuel and sustain the dynamic gaming sector. The awards acknowledge the accomplishments of suppliers from all key igaming disciplines, ranging from betting and gaming software to payments, recruitment, IT, infrastructure, and more.

The ‘Best Customer Service’ category was a tough one with 15 powerful contenders, including companies like Sportradar, EveryMatrix, and SoftSwiss. It is indeed an honor that NSoft was selected as the winner. This reflects our core belief in understanding customer needs, providing reliable service, demonstrating flexibility, delivering on briefs, and achieving commercial success, which were all regarded as key criteria for the award.

The ‘Bingo Supplier’ category was also highly competitive with eight companies vying for the award. NSoft won against strong competitors such as Pragmatic Play, Playtech, and Relax Gaming. This win is an endorsement of our commitment to commercial success, understanding customer needs, our robust product development, and flexibility in our offerings.

A standout amongst our product offerings is the flagship bingo product – Lucky Six. This modern take on the classic bingo game has a vibrant design, robust backend infrastructure, and an array of engaging features that make it a favorite amongst our customers. Despite challenging internet conditions, Lucky Six continues to generate millions of tickets daily, serving as a testament to our commitment to accessible, engaging, and reliable entertainment.

Moreover, this year marks a significant milestone for NSoft as we celebrate 15 years of providing high-quality services in the industry. The EGR Awards wins further strengthen our position as an industry leader and reinforce our commitment to delivering exceptional products and services to our clients worldwide.

NSoft’s stellar customer service is underpinned by our dedicated 24/7 support team that addresses all business-related issues and assists with daily operations. With an impressive average response time of 4 minutes for email, 13 seconds for chat, and 5 seconds for phone communication, NSoft continues to set industry standards.

We would like to thank the EGR B2B Awards committee for recognizing our hard work and dedication. We are immensely proud of these achievements and look forward to continuing our mission of providing top-tier services in the years to come.

2026 BiG Africa Summit Awards

QTech Games wins Best Innovation at the 2026 BiG Africa Summit Awards

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QTech Games, a leading game aggregator for emerging markets, has won the Best Innovator Award (Shining Savannah Award) at the 2026 BiG Africa Summit in Gaborone, Botswana. The award was presented during a gala ceremony at the Grand Palm Hotel Casino and Convention Resort, where QTech Games beat strong competitors, including BetConstruct, Skilrock, and GlobaLab.

The Shining Savannah Award celebrates “groundbreaking innovation and technological innovation,” recognising companies that have delivered tailored solutions for the African iGaming market while excelling in user engagement and sustained growth over the past 12 months.

QTech Hybrid: Bridging Retail and Digital Betting

QTech’s innovation highlighted at the awards is QTech Hybrid, which enables players to seamlessly switch between traditional retail and digital play. A successful rollout across Soccabet’s 200-outlet network in Ghana demonstrates how the platform combines an AI-powered casino lobby (QTech Play) with a retail management system and an integrated Agent Management System (AMS).

The system simplifies transactions for operators and players alike, enabling deposits, withdrawals, and gameplay from both in-store and personal devices, helping operators scale their brick-and-mortar networks online.

Celebrating Excellence in African iGaming

The BiG Africa Summit recognises outstanding contributions to the continent’s iGaming and sports betting industry, from operators and technology innovators to regulators and distributors. The event showcases those who ensure a rich, engaging, and locally relevant gaming experience across Africa, the world’s second-most populous continent.

QTech Games CEO Philip Doftvik said:

“We’re delighted to have bagged another notable award for the best overall innovation in Africa over the past 12 months. Being shortlisted in such good company was already a feather in our collective cap, but victory provides the ultimate coup, validating our huge and ongoing growth in Africa with innovations like QTech Hybrid and QTechLabs.

“This win is testimony to our diligent team at QTech, and to the ever-evolving group of innovative suppliers that our offering represents. It’s a real team effort. We’ve made our name as the go-to aggregator for emerging markets and we remain committed to rolling out top-class content and retail innovation that drives new revenues for our worldwide partners across Africa and beyond.

“Being recognised for our innovation, impact and bottom-line results – to name just a few of the key judging criteria – will only embolden our expansive African mission. It’s also indicative of QTech’s broader strategic direction across emerging markets, where we are setting the gold standard and defining the future of the online casino industry, with an established reach throughout and outside of Africa.”

The judging panel added:

“This year, the calibre of nominations was exceptional, making the selection process extremely competitive. Being recognised not only as a finalist but also the market leader in Africa for its relentless innovation in our prestigious Shining Savannah category, highlights the outstanding impact and achievements QTech Games has made within the industry.”

QTech’s Commitment to Emerging Markets

The award underscores QTech Games’ mission to expand retail and digital iGaming solutions across Africa and other emerging markets, providing operators with innovative tools that enhance player engagement, streamline operations, and support sustainable growth.

By combining AI-driven personalisation, seamless retail-to-digital integration, and advanced management systems, QTech is shaping the future of the online casino and sports betting industry across Africa.

The post QTech Games wins Best Innovation at the 2026 BiG Africa Summit Awards appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Betsson Group

Betsson Group Recognised with Trend Global Customer Excellence Award 2025

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Betsson Group has been recognised with the Trend Global Customer Excellence Award 2025, an international accolade presented by one of the Group’s strategic cybersecurity partners to organisations demonstrating strong collaboration, measurable impact and operational excellence across the cybersecurity landscape.

In its motivation, Trend Global highlighted Betsson’s partnership-driven approach. Martin Fribrock, Country Director Sweden, Finland and Baltics, commented: “Delivering remarkable outcomes and building partnerships that create measurable impact. Honest. Thoughtful. Courageously challenging. Always striving to grow, to raise the standard and to help our team and company do the same, because excellence is never an accident, it is a commitment.”

The award places Betsson Group among globally recognised organisations previously acknowledged within the programme, including Bridgestone, Panasonic, SAP, Dole and Accor.

The recognition reflects Betsson Group’s continued focus on building a secure, resilient and well-governed digital ecosystem across its international operations. Cybersecurity remains a strategic priority, underpinned by sustained investment in advanced threat intelligence, proactive risk management and modern security architecture designed to protect customers, partners and employees.

Donald Tabone, Chief Information Security Officer at Betsson Group, said: “Operational security is a business imperative and a shared responsibility. We work closely with our partners to continuously strengthen our defences, challenge our processes and evolve our capabilities. This recognition reflects the dedication of our teams and our commitment to maintaining high standards of cybersecurity across the Group.”

As digital ecosystems continue to evolve in complexity, Betsson Group remains focused on strengthening its cybersecurity posture as a core pillar of responsible growth. Recognition such as this reinforces the importance of strong collaboration, continuous improvement and disciplined governance in safeguarding a sustainable and secure business.

The post Betsson Group Recognised with Trend Global Customer Excellence Award 2025 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Betsson Group

Betsson Group Secures Seven Nominations at the EGR Europe Awards 2026

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Betsson Group has secured seven nominations at the EGR Europe Awards 2026. The EGR Europe Awards shine a spotlight on the trailblazers shaping the iGaming landscape. These awards recognise operators, affiliates and suppliers that set new benchmarks in innovation, sustainability, customer experience and product development across Europe.

Betsson Group has been shortlisted for the following awards:

• European Employer of the Year

• European ESG Initiative of the Year

• European Responsible Gambling Initiative of the Year

• Operator of the Year – Central and Eastern Europe

• Operator of the Year – The Balkans and Southern Europe

• Operator of the Year – The Nordics and Baltics

• Operator of the Year – Western Europe

Last year, Betsson Group claimed wins in the categories of European Employer of the Year, European ESG Initiative of the Year, Operator of the Year – The Nordics and Baltics and Operator of the Year – The Balkans and Southern Europe.

The EGR Europe Awards are judged by an independent panel of external experts, refreshed annually to ensure a diverse range of in-depth iGaming expertise. Judges are required to declare any potential conflicts of interest and to treat all submitted information with strict confidentiality. To safeguard the integrity of the process, the full list of judges is published only after the judging has concluded.

The winners of the EGR Europe Awards 2026 will be announced on 18 February in Malta.

The post Betsson Group Secures Seven Nominations at the EGR Europe Awards 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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