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Evaluation of Gambling Harm Advice Service in Scotland Evidences Stigma as a Barrier to Identifying and Asking for Support for Gambling Harm
The Gambling Support Service (GSS) is delivered by Citizens Advice Scotland (CAS) in partnership with GambleAware.
The project delivers training to frontline workers, to help them recognise when people are at risk of, or experiencing, gambling harms. Training has been delivered to Citizens Advice Bureaux across Scotland, as well as local authority staff; services such as the police and paramedics; and debt advice, housing, and mental health charities.
GambleAware commissioned Kantar Public to conduct an independent evaluation to explore the experiences of those involved in the first two years of the project, and capture learnings from it.
The evaluation identified the progress made in building capacity among workforces across Scotland to identify and advise clients about harms related to gambling, with over 2000 professionals trained and a 97% satisfaction rate among trainees.
The evaluation found that stigma was both a personal and social barrier to seeking support. It identified some concerns and resistance among frontline workers concerning asking questions intended to identify gambling harm amongst their clients.
Advisors felt that the public understanding of the severity of gambling harm is limited, and stigma exists towards those experiencing gambling harm, which in turn reduces the numbers seeking advice.
To reduce hesitancy and increase confidence among frontline workers to ask questions designed to enable identification of harms resulting from gambling, the evaluation recommended:
- Producing clearer guidance for frontline workers explaining why gambling could be a problem for clients seeking assistance on a wide range of issues, and how to weave questions designed to identify harm into conversations.
- Exploring flexibility in the use of questions designed to identify harm, to encourage more natural conversations with clients about gambling harms and reduce stigma.
- Development of more thorough training designed to address the issue of perceived uncomfortable conversations about harms related to gambling.
Trainees reported feeling that GSS played a valuable role in improving client advice on and aiding the reduction of gambling harm across Scotland. Frontline workers were able to offer advice (such as helping clients download gambling website blocking apps), and signpost to relevant support organisations that were felt to be most suited to clients’ needs.
In 2022 GambleAware recommissioned the Gambling Support Service for a further three years, and Citizens Advice Scotland has actively engaged in embedding the learning from the evaluation, and exploring ways to reduce the barrier of stigma.
Anna Hargrave, Chief Commissioning Officer of GambleAware said: “This evaluation provides valuable insight into what can be improved in an already successful and impactful service.
“We know that discussions about gambling can be challenging and that training and the tools provided were key to preparing frontline workers to have conversations with clients about gambling.
“The production of clearer guidance and an increased flexibility around questions should help front-line workers in identifying harms, having sensitive client conversations and helping reduce stigma going forward.”
Derek Mitchell, Chief Executive of Citizens Advice Scotland, said: “The Scottish Citizens Advice network is proud to deliver this very important service, which has delivered real results by training over 2000 professionals on how to identify gambling related harms.
“It is very clear from the feedback we get that stigma is a major problem, and that is why it is so important for the CAB network that we do not judge anyone’s circumstances or background when seeking help, and believe it is vital people seek support as soon as possible.
“The earlier someone gets the support they need the faster they can deal with the problem, it really is as simple as that. The alternative is burying your head in the sand as problems grow and grow until they are overwhelming. People shouldn’t be embarrassed or worried about seeking help, it is the first step to solving their issues.”
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“iGB L!VE represents a pivotal moment for the industry,” said Yahale Meltzer, Co-Founder and COO of Groove Technologies. “We’re bringing our most advanced platform yet with technology designed to simplify operations while delivering exceptional player experiences. This is where the future of iGaming takes shape.”
Groove’s modular platform combines seamless integration capabilities with real-time analytics, providing operators with the tools to enhance player engagement and drive growth. The company’s infrastructure is built for high-performance scalability, ensuring reliability for partners worldwide.
The post Groove to Showcase Innovative iGaming Solutions at iGB L!VE 2025 appeared first on European Gaming Industry News.
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MGA Games presents Mina de Oro Bingo: Innovation and Branding Powering the Future of VideoBingo
MGA Games announces the launch of its new VideoBingo game, Mina de Oro Bingo, available starting June 30 in Spain and in international .com markets. This release brings the essence of the successful Mina de Oro slot saga to the bingo format, combining proven gameplay mechanics with a familiar setting that has been key in user retention.
This new game offers a complete experience with 4 cards, each with 3 lines and 5 columns, a drum with 60 balls from which 30 are drawn, and the possibility of accessing 14 extra balls with a wild card. It includes 16 winning patterns, 3 themed mini-games, a configurable progressive jackpot, and a top prize of up to 30.000€. The game is designed to perfectly match player preferences while also offering flexibility and performance for operators.
The launch of Mina de Oro Bingo is backed by the strong brand recognition that Mina de Oro has achieved as one of the most popular online casino games. This Bingo version capitalizes on that recognition, expanding its reach and attracting both loyal players and new audiences.
With this addition, MGA Games strengthens its leadership in the development of VideoBingo for both national and international markets, consolidating its position as a provider of unique and highly profitable content. Operators will benefit from an exclusive, market-tested product designed to deliver strong results from day one.
The post MGA Games presents Mina de Oro Bingo: Innovation and Branding Powering the Future of VideoBingo appeared first on European Gaming Industry News.
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Boomerang Partners invites guests of iGB L!VE London to take part in the Penalty Challenge
On July 2-3, Boomerang Partners will be at iGB L!VE London, and they’re inviting all attendees of this major iGaming event to stop by their booth, F50. It’s a special occasion as Boomerang celebrates the anniversary of their strategic partnership with AC Milan, one of the world’s top football clubs. To mark this milestone, they’ve set up an exciting Penalty Challenge with some fantastic prizes up for grabs.
What is a Penalty Challenge?
The Penalty Challenge is an exciting game where participants predict the outcome of a penalty kick. Simply guess whether a football player will score a goal or miss, and if you’re right, you’ll earn a chance to enter the prize raffle.
How to participate
Eager to test your luck? Just look for Boomerang Partners’ friendly promo team with tablets, or use the touchscreen at booth F50. Here’s what you need to do:
- Click on the PLAY button.
- Fill out the quick registration form with your Name, Email, and Category.
- Once the football video loads, click on either the Score or Miss button.
- If your guess is correct, you’ll receive a paper number – that’s your entry for the raffle.
If you don’t get lucky the first time, you can try again – there is no limit to the number of attempts.
Two raffles, two winners
Boomerang Partners will host two raffles during the Penalty Challenge. All holders of unique paper numbers will be eligible:
- Day 1 (Offline Raffle): July 2, 4:00 PM at booth F50
- Day 2 (Online Raffle): July 3, 4:00 PM at Boomerang Partners’ Instagram page
The winner for each raffle will be selected using a randomizer. If your number is drawn during the offline raffle but you’re not at Booth F50, a new winner will be chosen. The winner of the online raffle will be notified via email.
Why participate?
Participants in the Penalty Challenge can expect valuable prizes if they manage to win. The offline raffle winner on July 2 will receive two premium tickets to the AC Milan vs. Inter derby match, complete with pre-match service. The winner of the online raffle on July 3 will receive two tickets to an Italian Serie A or Coppa Italia game featuring AC Milan.
Visit the Boomerang Partners booth, F50, and take part in the Penalty Challenge for a shot at some fantastic prizes!
About Boomerang
Boomerang Partners is a rapidly growing global brand offering a wide range of services. Boomerang is the Official Regional Partner of AC Milan and collaborates with women’s football star and influencer Alisha Lehmann. In 2024, it launched the inaugural Golden Boomerang Awards 2024, the first annual global affiliate tournament. Six new products were launched by Boomerang in 2024, which contributed to an almost 1.5-fold increase in product users.
Boomerang’s portfolio contains 17+ brands offering affiliate and entertainment services across 40+ markets, with 24/7 multilingual support, in compliance with local regulations. These products provide personalized bonuses and 24/7 multilingual support.
The post Boomerang Partners invites guests of iGB L!VE London to take part in the Penalty Challenge appeared first on European Gaming Industry News.
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