Gaming Awards
Hub88 wins Customer Services Company of the Year at International Gaming Awards 2026
Hub88 has been named Customer Services Company of the Year at the International Gaming Awards 2026, recognising the aggregator’s commitment to delivering outstanding support and service to its partners.
The award celebrates excellence in customer service, highlighting companies that recognise the importance of responsive, efficiency and high-quality support as a differentiator. Hub88 was selected from a strong field of leading suppliers and operators for its partner-first approach and continued investment in customer-centric innovation.
At the end of 2025, the aggregator announced a strategic shift towards regulated markets after being awarded a UAE licence, reinforcing its commitment to responsible gaming. During the same period, the B2B brand also launched its new embedded AI assistant, HubAI, as part of wider upgrades to its Operator and Supplier Zones.
Hub88’s Supplier Zone and Operator Zone are designed to streamline day-to-day operations, offering partners a centralised area for integrations, onboarding, reporting and troubleshooting. These zones are supported by the new HubAI tool, an instant multilingual assistant that provides guidance and fast access to relevant information, freeing up human support for more complex customer needs.
The Customer Services Company of the Year award follows a landmark year for Hub88, which also saw the appointment of a new CEO, Lara Falzon, and the platform surpassing 550 partners.
Ollie Castleman, Managing Director of Hub88, said: “Being recognised as Customer Services Company of the Year is incredibly rewarding, as trust and effectiveness sit at the heart of everything we do. Every new piece of technology developed for partners is designed to make their lives easier.
“We believe outstanding customer service is about combining great people with smart tech, and this award really highlights the dedication of our team to supporting partners in the most effective way.”
The post Hub88 wins Customer Services Company of the Year at International Gaming Awards 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Bay Area News Group
California Grand Casino Honored as Best Local Casino by the East Bay Times
California Grand Casino announced that it has been voted Best Local Casino in the San Francisco East Bay by readers of the East Bay Times and Bay Area News Group — marking the 11th time the historic casino has received this prestigious honor.
This award reflects the casino’s long-standing commitment to delivering exceptional gaming experiences, outstanding customer service, and a welcoming atmosphere for locals and visitors alike. As the oldest continuously operating poker room in the world — tracing its roots back to 1854 — California Grand Casino continues to be a beloved destination for card players, table game enthusiasts, and entertainment seekers throughout the Bay Area.
“It’s a tremendous honor to be recognized once again by the East Bay community. Winning Best Local Casino for the 11th time is a true testament to the loyalty of our guests, the passion of our staff, and our ongoing dedication to providing an engaging and memorable experience for everyone who walks through our doors,” said Alex Wilkinson of California Grand Casino.
Open 24 hours a day, seven days a week, California Grand Casino offers a wide variety of games, including Texas Hold’em Poker, Hot Action Blackjack, Three Card Poker, EZ Baccarat, Pai Gow Poker, and Face Up Pai Gow. In addition to thrilling gaming action, guests can enjoy full bar service, on-site dining at The Grand Café, and community-focused events and promotions throughout the year. The cardroom offers double jackpots starting at $140,000 with money added every day, with over $32 million paid to players.
The Best Local Casino award is determined annually by readers of the East Bay Times, part of the Bay Area News Group, and recognizes local favorites across a range of categories. This year’s win underscores California Grand Casino’s continued prominence as a top entertainment and gaming destination in the region.
The post California Grand Casino Honored as Best Local Casino by the East Bay Times appeared first on Americas iGaming & Sports Betting News.
ELA Games
Pinatas Festival and Joker Winpot Earn SBC Europe Nominations for ELA Games
The studio is celebrated for its remarkable visual artistry with Pinatas Festival in the “Game Design & Art Direction” category, paired with a Game of the Year nomination for its popular title, Joker Winpot.
Two titles from ELA Games have received nominations in significant categories at the forthcoming SBC Awards.
A major highlight in the iGaming calendar, the SBC Awards Europe honor and celebrate the skill and creativity of the top suppliers and operators in the industry. The 2026 awards will take place at the Xara Lodge in Malta, expected to be a remarkable event featuring the industry’s leading innovators. Receiving these nominations reinforces ELA Games’ goal to revolutionize slot development for the European market via the distinctively engaging stories and intricate visuals of its games.
Among the studio’s most dynamic releases so far, Pinatas Festival has been acknowledged in the Game Design & Art Direction category, highlighting its festive theme, strikingly contrasting colored symbols, and energetic celebratory animations. Alongside it, Joker Winpot, selected for the Casino Entertainment – Game of the Year category, has excelled for the studio. The game features a meticulously crafted Joker on the reels, enchanting players with his playful yet somewhat sinister presence, expertly combining traditional casino visuals with the suspenseful excitement of the iconic Winpot mechanism.
Marharyta Yerina, Managing Director at ELA Games, commented on the nominations: “We are very pleased to be recognized by the SBC Awards in two such competitive categories. I personally love both of these games because they both feel incredibly distinct and full of character, the bright colours of Pinatas Festival make it feel like it is jumping out of the screen, so I am especially happy to see them up for awards. To also have Joker Winpot nominated for Game of the Year is a fantastic validation of the amazing Winpot mechanic.”
The winners will be revealed during the official SBC Awards ceremony on April 30th, where guests will come together to network and view the industry’s most thrilling new games showcased.
The post Pinatas Festival and Joker Winpot Earn SBC Europe Nominations for ELA Games appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
2026 Awards
Casino Guru opens public Voting for Players’ Choice and Voice of the People categories in 2026 Awards
Casino Guru has officially opened public voting for two of the most community-driven categories in the Casino Guru Awards 2026—Players’ Choice and Voice of the People.
Earlier this year, the company revealed shortlists across all award categories following a record number of high-quality submissions from across the iGaming industry. These nominees represent standout performers in areas such as transparency, innovation, social responsibility, leadership, and player protection.
While most winners will be selected by an expert judging panel, these two categories are entirely decided by public vote, giving players and the wider community a direct voice in determining the outcome.
The Players’ Choice category recognises the most popular game providers, based on reputation, product quality, and overall player experience, with the final result determined exclusively by players.
Shortlisted candidates for Players’ Choice – Best Game Provider (2026):
Pragmatic Play, Popiplay, TaDa Gaming, Relax Gaming, BGaming, Endorphina, Evoplay, Mancala Gaming, Betsoft, EGT, Nolimit City, Play’n GO, Yggdrasil, Push Gaming, Habanero, 18Peaches, Big Time Gaming, Red Tiger, NetEnt, and Wicked Games.
Alongside this, the Voice of the People category broadens the scope by including all shortlisted nominees across every category, allowing voters to support the company or individual they believe deserves recognition the most—regardless of category.
Public voting is now open to players, industry professionals, and the wider community, ensuring a transparent reflection of public sentiment independent of the judging panel.
Daniela Sliva, PR & Creative Project Director at Casino Guru, said:
“We believe the community should have a direct role in recognising excellence across the industry. By opening both Players’ Choice and Voice of the People to public voting, we’re giving players and stakeholders the opportunity to influence the results and spotlight those who truly stand out.”
The winners of the Casino Guru Awards 2026 will be announced during a live ceremony on May 25, 2026, at The Xara Lodge, celebrating achievements across transparency, fairness, innovation, and player-focused initiatives.
Casino Guru is encouraging everyone to take part in the voting process and help decide the winners of these community-led categories via the official Awards website.
The post Casino Guru opens public Voting for Players’ Choice and Voice of the People categories in 2026 Awards appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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