Gaming Awards
Hub88 wins Customer Services Company of the Year at International Gaming Awards 2026
Hub88 has been named Customer Services Company of the Year at the International Gaming Awards 2026, recognising the aggregator’s commitment to delivering outstanding support and service to its partners.
The award celebrates excellence in customer service, highlighting companies that recognise the importance of responsive, efficiency and high-quality support as a differentiator. Hub88 was selected from a strong field of leading suppliers and operators for its partner-first approach and continued investment in customer-centric innovation.
At the end of 2025, the aggregator announced a strategic shift towards regulated markets after being awarded a UAE licence, reinforcing its commitment to responsible gaming. During the same period, the B2B brand also launched its new embedded AI assistant, HubAI, as part of wider upgrades to its Operator and Supplier Zones.
Hub88’s Supplier Zone and Operator Zone are designed to streamline day-to-day operations, offering partners a centralised area for integrations, onboarding, reporting and troubleshooting. These zones are supported by the new HubAI tool, an instant multilingual assistant that provides guidance and fast access to relevant information, freeing up human support for more complex customer needs.
The Customer Services Company of the Year award follows a landmark year for Hub88, which also saw the appointment of a new CEO, Lara Falzon, and the platform surpassing 550 partners.
Ollie Castleman, Managing Director of Hub88, said: “Being recognised as Customer Services Company of the Year is incredibly rewarding, as trust and effectiveness sit at the heart of everything we do. Every new piece of technology developed for partners is designed to make their lives easier.
“We believe outstanding customer service is about combining great people with smart tech, and this award really highlights the dedication of our team to supporting partners in the most effective way.”
The post Hub88 wins Customer Services Company of the Year at International Gaming Awards 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Digitain
Digitain Earns Double Nomination at SiGMA Eurasia Awards 2026
Digitain has secured two prestigious nominations for the SiGMA Eurasia Awards 2026, contending for both Best Sports Provider and Best Platform Provider.
These nominations reflect Digitain’s continued focus on building technology that delivers measurable value for operators. From advanced sportsbook functionality to a robust, scalable platform ecosystem, every solution is designed with one clear goal: turning features into figures.
The SiGMA Eurasia Awards are widely regarded as one of the industry’s most respected benchmarks, celebrating companies that push boundaries while delivering real-world results. Digitain’s nominations reinforce its position as a trusted B2B partner for ambitious operators looking to lead in competitive markets.
Being recognised in the Sports Provider and Platform Provider categories highlights Digitain’s holistic approach, showcasing how they combine technology, data and human expertise to support sustainable operator growth.
The post Digitain Earns Double Nomination at SiGMA Eurasia Awards 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Australia
Konami’s SYNK Vision Named Finalist in Regulating the Game Global Awards 2026
Konami Gaming subsidiary Konami Australia is a finalist in the Regulating the Game Global Awards 2026, adjudicated by representatives from the International Betting Integrity Association (IBIA), International Masters of Gaming Law (IMGL), The Responsible Gambling Council (RGC) and Leagues Clubs Australia. Konami’s SYNK Vision biometric player tracking solution has been named a finalist for “RegTech Solution of the Year”, recognising innovative technology improving compliance, anti-money laundering (AML), safer gambling or integrity outcomes.
Tom Soukup, senior vice president & chief systems product officer at Konami Gaming, said: “The potential for SYNK Vision to deliver transformative advancement is unmistakable, especially as it relates to anti-money laundering, compliance, and player protection. This important acknowledgement of Konami’s SYNK Vision in the Regulating the Game Global Awards is credit to our valued casino customers and team members for working collaboratively, pushing casino systems technology to new heights of innovation, efficiency, and responsibility.”
Organised by the annual gambling law and regulation conference Regulating the Game, the Regulating the Game Global Awards 2026 event takes place on March 10 in Sydney, Australia. SYNK Vision has been independently selected as a finalist in this year’s programme, bringing Konami’s patented facial-recognition technology to the forefront of responsible gaming. Installed at casino table games and electronic gaming machines (EGMs), SYNK Vision can securely identify, track and protect players automatically based on biometric facial characteristics, regardless of whether they are members of the venue’s established player loyalty programme.
Gerard Crosby, senior vice president & chief games product officer at Konami Gaming and director of Konami Australia, said: “SYNK Vision equips gaming facilities to rapidly detect barred players, immediately notifying personnel and locking the machine from play if associated with an EGM—all while preserving player privacy across its gaming ecosystem. In addition, its advanced identity‑verification capabilities enhance AML tracking and compliance efforts across regulated venues. Konami is happy to support regulated gaming markets with this previously unattainable ability, to the benefit of countless communities and individuals.”
The post Konami’s SYNK Vision Named Finalist in Regulating the Game Global Awards 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Australia
Finalists Announced for Inaugural Regulating the Game Global Awards Following Strong Global Engagement
Regulating the Game has today announced the finalists for the inaugural RTG Global Awards, following an exceptional level of interest, nominations and engagement in the first year of the program.
The Global Awards were established to recognise regulatory and sector leadership, stewardship, and excellence across gambling policy and regulation, safer gambling, compliance, technology, and community outcomes – acknowledging the role these disciplines play in underpinning integrity, public confidence, and sustainable sector development. The breadth and quality of submissions received in the inaugural year has confirmed a strong appetite for recognition that is rigorous, independent, and grounded in demonstrable, real-world impact.
Among the finalists confirmed this year are a number of individuals and organisations recognised for leadership and impact within their respective categories, including Dr Eugenia Chidhakwa (Lotteries and Gaming Board, Zimbabwe), Rob Annable (Picklebet) and Duncan Garvie (BetBlocker) for community impact; Dominic Monti (Wests Illawarra), Nathan Hinde (PointsBet) and Sue Pemberton (Parramatta Leagues Club) for compliance excellence; Michael Simone (Bankstown District Sports Club) and Vicki Le (Cabravale Club Resort) as emerging leaders; Chris Dimou (Parramatta Leagues Club), Gaming Laboratories International and Danny Munk (Wests Illawarra) for leadership voice; and CherryHub and KONAMI Australia recognised in the RegTech category as well as Crown PlaySafe, Parq Casino and The Star Entertainment Group for safer gambling champion.
Finalists have now been confirmed across all six categories. The full list of finalists will be available on the Regulating the Game Global Awards website.
Finalists were shortlisted across six award categories following independent assessment by a judging panel comprising senior leaders with deep expertise spanning regulation, law, integrity, governance and responsible gambling:
- Don Hammond, Chief Executive Officer, Leagues Clubs Australia
- Jamie Nettleton, Former President, International Masters of Gaming Law and Partner, Addisons
- Khalid Ali, Chief Executive Officer, International Betting Integrity Association (IBIA)
- Tracy Parker, Senior Vice-President – Accreditation, Advisory and Insights, Responsible Gambling Council (Canada)
The composition of the panel reflects the cross-sector perspective required to assess excellence in a complex and increasingly scrutinised regulatory environment, bringing together domestic and international insight across public policy, legal frameworks, integrity assurance and harm prevention.
RTG Founder and Principal at Vanguard Overwatch, Paul Newson, said the inaugural Global Awards reflected a growing appetite for recognition grounded in substance and sector contribution:
“The response to the first year of the Global Awards shows there is a clear place for recognition that goes beyond profile or promotion. These Awards are about surfacing leadership and stewardship – the people, organisations and solutions that are lifting standards, shaping practice and contributing to better sector and community outcomes.”
“The independence and calibre of the judging panel has been central to that credibility.”
The RTG Global Awards Gala Dinner will be held as a flagship networking event within the Regulating the Game program. Tickets are available separately, enabling colleagues, finalist teams, and sector stakeholders who may not be attending the full conference to join the Awards evening. Further information on conference registration and Global Awards Gala Dinner tickets is available via the Regulating the Game website.
The post Finalists Announced for Inaugural Regulating the Game Global Awards Following Strong Global Engagement appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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