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Kaizen Gaming and EPIC extend partnership to strengthen a culture of safe and responsible gaming

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The GameTech company’s decision to engage with EPIC is boosting safer gaming knowledge and practices for its employees and its Betano brand all over the world.

Kaizen Gaming and EPIC Global Solutions have agreed to extend their working relationship for a second year, following the conclusion of a successful initial one-year contract intended to boost Kaizen Gaming’s knowledge and application of safer gaming practices.

Since first engaging in 2024, EPIC has delivered training to Kaizen Gaming employees around the world, including a focus on educating teams based in its home continent of Europe and those operating its Betano brand in Brazil – EPIC’s first regular engagement with an online betting and gaming operator in the country.

With feedback from session attendees returning a satisfaction score of over 90%, anecdotal responses praised the openness of the facilitators and the value of hearing concrete and realistic ways to interact with customers. Audiences also valued the insight into the mindset of people experiencing problem gambling, and how each session was consistently engaging, encouraging people to participate throughout.

Members of EPIC’s team with a history of working in the gambling industry have also provided consultancy to review the effectiveness of Kaizen Gaming’s customer interactions.

The plans for the second year of the ongoing arrangement cover a mixture of training, workshops, consultancy, and initiatives for even more of the GameTech company’s teams around the world, including scope for EPIC to assess Kaizen Gaming’s training needs, support their safer gaming strategy development, conduct online and in-person sessions and prepare evaluation reports.

EPIC is additionally working with Kaizen Gaming to embed elements of safer gaming training into its employees’ ongoing learning and development programmes.

Grigoria Artsanou, senior learning and development specialist at Kaizen Gaming, explained: “Working with EPIC has provided our team with valuable, real-world insights that have deepened our understanding of responsible gaming.

“Their open and honest approach has been instrumental in helping us embed responsible gaming principles into our everyday practices.”

Dave Sproson, head of delivery at EPIC Global Solutions, added: “It has been an excellent first year of working alongside Kaizen Gaming and we’re always lifted by their enthusiasm for learning more about safer gaming and how to embed best practices into their working model.

“We look forward to working closely with their teams all over the world over the course of this second year, ensuring that our experience-powered prevention model helps an ever-growing number of players and gambling sector employees to minimise the risk of gambling-related harm.”

The post Kaizen Gaming and EPIC extend partnership to strengthen a culture of safe and responsible gaming appeared first on European Gaming Industry News.

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Sports Betting Operator Names Mark McGuinness Editor-in-Chief

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Peter White, Publisher of Sports Betting Operator, has announced the appointment of Mark McGuinness as the publication’s new Editor-in-Chief.

A highly respected figure in the global iGaming, crypto and digital marketing sectors, McGuinness brings more than 30 years of international experience in high-performance marketing, brand strategy and growth leadership across regulated markets in the UK, EMEA and Latin America.

Currently operating as a Fractional CMO and strategic advisor, McGuinness has built a reputation for scaling brands, transforming underperforming channels and delivering measurable commercial impact across B2B, B2C and D2C environments. His expertise spans user acquisition, retention, lifecycle marketing, affiliate and SEO strategy, as well as AI-driven growth initiatives.

In addition to his advisory roles, McGuinness is Co-Founder of the iGaming Roundtable, a fast-growing industry forum designed to foster meaningful, solution-led discussions among senior leaders across the sector.

Peter White, Publisher of Sports Betting Operator, said: “Mark’s appointment marks an exciting new chapter for Sports Betting Operator. His depth of experience, industry credibility, and forward-thinking approach to marketing, AI, and emerging technologies align perfectly with our vision to deliver authoritative, insightful, and commercially relevant content to the global betting community.”

Mark McGuinness, Editor-in-Chief of Sports Betting Operator, said: “I’m delighted to join Sports Betting Operator at such a pivotal time for the industry. The convergence of AI, data, and player engagement is reshaping the landscape, and there is a clear need for intelligent, honest, and forward-looking editorial. I look forward to working with Peter and the wider network to build a platform that informs, challenges, and connects the industry.”

As Editor-in-Chief, McGuinness will lead the editorial direction of Sports Betting Operator, focusing on high-value content, expert insights and in-depth analysis across sports betting, iGaming, technology and regulatory developments. His appointment signals a continued commitment to innovation, editorial integrity and industry leadership.

The post Sports Betting Operator Names Mark McGuinness Editor-in-Chief appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Amusnet’s Type S27 Slot Cabinets Debut in Ireland

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A new gaming experience has arrived in Ireland. The first Type S27 slot cabinets powered by Amusnet were successfully installed across two Premier Casinos locations by Elite Gaming Distributions (GRUPO ORENES). The machines were deployed across venues in Cork and Dublin, marking the first time this platform has been introduced to players in the country.

The rollout was facilitated by Elite Gaming Distributions (GRUPO ORENES), who partnered with Premier Casinos to bring the latest Amusnet technology to players in Ireland. This launch represents an important step in expanding access to modern, high-quality gaming solutions across the country.

The introduction of the new slot machines brings a fresh selection of engaging content to Irish players. Among the featured titles are 20 Power Hot, Candy Palace, Extra Crown, Bulky Fruits and Diamond Plus, each designed to deliver fast-paced gameplay and vibrant visuals. The installation also includes Jackpot Cards Plus, adding an extra layer of excitement and anticipation for players visiting the venues.

Guillermo Ruipérez, Business Development Manager at Amusnet, said: “Bringing our Type S27 slot cabinets to Ireland for the first time is an important milestone for us. Our partnership with Elite Gaming Distributions Ltd has allowed us to introduce a platform that combines reliable hardware with engaging game content. This launch marks the beginning of what we hope will be a strong and growing presence in the Irish market.”

For Elite Gaming Distributions Ltd (GRUPO ORENES), the launch reflects its continued commitment to enhancing the gaming experience. By working closely with operators such as Premier Casinos, the company continues to introduce new technologies and high-performing content to the market.

Benjamin Fernandez, Head of Sales for Elite Gaming Distributions Ltd, said: “We are delighted to introduce the Type S27 slot cabinets with Amusnet to the Irish market. This rollout in Cork and Dublin represents an exciting step forward, bringing fresh games and new features to players. The early response has been extremely positive, and we look forward to expanding this platform further across additional locations.”

The post Amusnet’s Type S27 Slot Cabinets Debut in Ireland appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Compliance Updates

Ukraine Launches Online Portal for Gambling Licence Applications

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Businesses can now obtain licenses for organising and conducting gambling activities online through the Diia portal, without paper documents or in-person interaction with the state, according to a statement by PlayCity, the state agency regulating Ukraine’s gambling and lottery market.

According to the release, applications can be generated in the Diia electronic cabinet and signed using a qualified electronic signature (QES). Some data will be automatically retrieved from state registries, including information about the company, its owners and beneficiaries.

PlayCity will review submitted applications, and applicants will receive decisions on license issuance or refusal online via Diia.

Companies will be able to apply for licenses covering casino operations, bookmaking, slot machine halls, online poker, as well as B2B services in the gambling sector.

Acting Minister of Digital Transformation Oleksandr Borniakov said on Telegram that the ministry, together with PlayCity, has also prepared amendments to sector-specific legislation aimed at strengthening entry checks for companies in terms of reputation, integrity, ownership structure and absence of ties to the aggressor state.

“Our goal is to create a transparent and controlled market in which digital tools ensure both convenience for businesses and trust in the state,” Borniakov said.

The post Ukraine Launches Online Portal for Gambling Licence Applications appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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