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Compliance Updates

EPIC Global Solutions Boosts Regulatory Efficiency by nearly 90% with Vixio

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With Vixio, EPIC can move faster, with regulatory research reduced to “an hour rather than a day”. 

Vixio, an award-winning provider of regulatory intelligence solutions, is proud to announce a partnership with EPIC Global Solutions, a leading gambling harm-prevention consultancy, to enhance its regulatory efficiency and insight. By leveraging Vixio’s innovative suite of compliance tools, EPIC has streamlined its ability to navigate complex gambling regulations across multiple jurisdictions.

EPIC advises clients on how to intervene and interact with gamblers who may be suffering harm, including associations and operators who are serious about gambling social responsibility, such as the EFL, SPFL, NCAA and MLSPA.

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Operating in a fast-paced, ever-changing regulatory landscape, EPIC faced the challenge of maintaining up-to-date, accurate compliance knowledge for its global clients.

“As a global consultancy, it’s crucial for us to stay informed on the latest regulatory developments. With Vixio, what would take a day now takes just an hour,” said Daniel Spencer, Principal Consultant at EPIC Global Solutions. “Trying to keep up with the changes in regulation, new stories as they break, and emerging markets in this space is a very difficult process, and Vixio makes that a lot easier.”

Mike Woolfrey, CEO of Vixio, added: “We are proud to support EPIC Global Solutions in their mission to reduce gambling harm. Our platform is designed to simplify regulatory complexities, helping organisations like EPIC make informed decisions faster and more confidently.”

A Comprehensive Compliance Solution

Vixio’s intelligence centralises global gambling compliance updates from 1,300 regulatory authorities in 180+ different jurisdictions, covering 4m+ data points. This centralised, easily searchable respiratory, combined with Vixio’s interactive tools, have provided EPIC with real-time access to critical regulatory information.

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Vixio’s regulatory intelligence has empowered EPIC to support clients effectively across multiple jurisdictions in maintaining compliance and reducing gambling-related harm worldwide.

“Certainly, for anybody advising in this space from a consultancy point of view, Vixio is a valuable tool to ensure that your knowledge is kept up to date and the best it can be,” said Spencer.

The partnership between Vixio and EPIC ensures that EPIC has all the support it needs so it can focus on delivering proactive, effective solutions to mitigate gambling-related harm and ensure compliance across global markets.

“The support from Vixio’s team has been exceptional,” said Spencer. “Their proactive approach ensures we maximise the platform’s value, and they’re always available when we need assistance.”

The post EPIC Global Solutions Boosts Regulatory Efficiency by nearly 90% with Vixio appeared first on European Gaming Industry News.

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Australia

VGCCC Fines Werribee RSL for Self-exclusion Failures

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The Victorian Gambling and Casino Control Commission (VGCCC) has fined the Werribee RSL $30,000 for failing to prevent 2 self-excluded customers from gambling.

VGCCC CEO Suzy Neilan said: “This is the first time the VGCCC has taken disciplinary action against a club or hotel for self-exclusion breaches.

“Self-exclusion programs empower people to manage their gambling by registering to be temporarily or permanently blocked from entering gambling areas of clubs, pubs and casinos.

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“By failing to respect a person’s decision to self-exclude, a venue may put customers who have decided to take a break from gambling, or quit altogether, at risk of experiencing gambling harm.”

In January 2024, the VGCCC received an anonymous tip-off that a self-excluded person entered the Werribee RSL gaming room and used the poker machines. The venue self-reported a second breach in May 2024, after realising a different customer had gambled at the venue on at least 4 occasions between February and May 2024.

Ms Neilan said: “Taking disciplinary action is the last resort. We would prefer venues take their harm minimisation responsibilities seriously by complying with their legal obligations, including through the effective implementation of tools like self-exclusion.

“Venues and their staff are the last line of defence for self-excluded customers, who should be able to trust that their decision to self-exclude will be respected. They must have the appropriate controls in place to prevent self-excluded people from entering gaming rooms.”

The VGCCC acknowledged that Werribee RSL cooperated with the investigations and has since taken steps to strengthen its procedures. These include improved and regular staff training, daily audits of the self-exclusion register and greater use of technology to identify self-excluded customers who attempt to enter the gaming room.

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This remedial action was taken into consideration in determining the amount of the fine.

The post VGCCC Fines Werribee RSL for Self-exclusion Failures appeared first on European Gaming Industry News.

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Compliance Updates

Konami Gaming Awarded Gaming-related Vendor License in the UAE

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Konami Gaming Inc. announced successful completion of Gaming-related Vendor Licensing in the United Arab Emirates (UAE), a key emerging market for commercial gaming. Konami Gaming is among the first in the industry to be awarded a Gaming-Related Vendor License by the General Commercial Gaming Regulatory Authority (GCGRA), an independent entity of the UAE Federal Government with exclusive jurisdiction to regulate, license, and supervise all UAE commercial gaming activities. A leading global provider of casino games and casino management systems, Konami has been awarded official license to serve the UAE’s developing gaming market with its award-winning products and services.

“Since Konami Gaming’s inception, our global growth has been achieved with an unwavering commitment to compliance. As the United Arab Emirates expands its economy to the regulated commercial gaming space, Konami is dedicated to supporting this market with the same integrity, innovation, and excellence we bring to all 431 gaming jurisdictions we serve worldwide,” said Tom Jingoli, president & chief operating officer at Konami Gaming.

For a quarter century, casino players have enjoyed Konami Gaming’s slot machines for the Class III gaming space, in which game outcomes are determined by random number generators (RNG). The company has since expanded its world-famous casino entertainment to online gaming and a variety of central determination market sectors. Additionally, Konami Gaming has spent over 20 years delivering its industry-leading SYNKROS casino management system to some of the largest and most diverse gaming destinations on earth, with ultra-reliable 99.99% uptime.

The post Konami Gaming Awarded Gaming-related Vendor License in the UAE appeared first on European Gaming Industry News.

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Australia

ACMA: ReadyBet Breaches Gambling Self-exclusion Rules

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The Australian Communications and Media Authority (ACMA) has issued ReadyBet with a remedial direction after the company marketed to customers who had registered with BetStop – the National Self-Exclusion Register (NSER).

An ACMA investigation found ReadyBet sent 273 texts and push notifications from its mobile app to self-excluded individuals.

Separately, the company also failed to promote the NSER in 2342 push notifications despite it being mandatory to promote BetStop in any marketing electronic messages.

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The ACMA issued the remedial direction so that ReadyBet takes action to prevent it breaching the rules in the future.

Under the remedial direction, ReadyBet must commission an independent review of its marketing systems, including its use of third-party suppliers.

ReadyBet must also engage a provider to deliver training to its staff to avoid messages being sent to self-excluded individuals.

The ACMA may seek civil penalties if ReadyBet does not comply with the remedial direction.

The post ACMA: ReadyBet Breaches Gambling Self-exclusion Rules appeared first on European Gaming Industry News.

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