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Baby Boomers and Gen X Responsible for Increased Betting Activity in Q4 20
Betting activity increased slightly in Q4 2024 to 26% of consumers, compared to 24% in the same period of 2023. However, this uptick was caused by significant generational changes in activity, primarily among Baby Boomers and Millennials, according to a new report from TransUnion (NYSE: TRU).
While Millennials have dominated all forms of betting in recent years, this generation’s engagement dropped 5% YoY in Q4 2024. Conversely, Baby Boomers and Gen Xers got more involved, with 7% and 4% respective YoY increases. Gen Z bettors’ participation remained about the same. These and many more findings are available in TransUnion’s latest US Betting Report.
“The demographic shift in betting activity serves as a good reminder that the best predictor of engagement is not age but rather increased earnings and liquidity,” said Declan Raines, head of TransUnion’s Gaming business. “Those who have a sudden influx of disposable income are more likely to participate in betting, and operators should keep that in mind when developing their marketing strategies.”
In addition to Millennials, fewer high-value bettors engaged in online and land-based betting activities. High-value bettors are those who spend more than $500 per month on betting. This group’s engagement dropped by 8% with land-based operators and 9% with online operators.
Healthier finances among bettors
The report found high-value bettors also attained improved overall finances. In Q4 2024, 54% of those betting $500 or more per month had good or excellent credit combined with middle or high income. This was up from 50% in the same period in 2023. In addition, those with the riskiest financial profile—having lower income and fair or poor credit—fell from 7% in Q4 2023 to just 4% in Q4 2024.
Bettors proved to have a more resilient financial profile than non-bettors. More than half of consumers who bet in either land-based or online channels said their income had gone up a little or a lot in the past 3 months. Only 21% of non-bettors said the same.
Consumer Credit Scores: Bettors vs Non-bettors
Consumers who bet also had stronger credit scores, with more than half of land-based and online bettors indicating good or excellent credit scores, compared to just 47% of non-bettors. Conversely, one-third of non-bettors fell into credit score ranges that indicate poorer credit quality—including those who don’t know their score—compared to 22% of online bettors and 20% of land-based bettors.
Mounting regulatory pressure
Regulators and consumer advocacy groups became more focused on the betting industry in 2024. Recent studies published by Northwestern and UCLA outlining the risks to personal finances among a subset of players served to elevate the pressure on gaming operators to implement reasonable procedures to identify and curb problem gaming. In response, the industry formed the Responsible Online Gaming Association (ROGA) to establish industry-wide responsible gaming standards and support research and education on safe practices.
TransUnion’s US Betting Report has consistently found bettors experience higher levels of financial volatility—both positive and negative—relative to non-bettors. This represents a significant challenge for operators when engaging in responsible gaming assessments. It is imperative that gaming operators stay vigilant to ensure their most active players can sustain high levels of play without compromising their financial health.
“As the industry matures, new tools have emerged to help operators assess players’ financial resilience and promote responsible gaming,” said Raines. “Adopting these measures will help build on the significant investments made by the industry in responsible gaming to date as well as demonstrate good faith efforts to regulators and consumers while protecting profitability for operators in the long run.”
The post Baby Boomers and Gen X Responsible for Increased Betting Activity in Q4 20 appeared first on Gaming and Gambling Industry in the Americas.
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AI-powered iGaming customer service firm Tugi Tark signs strategic partnership agreement with WebPrefer
The partnership will deliver smarter support for iGaming operators, including multilingual support, regulatory compliance, and elevated player experiences
Tugi Tark today announces a strategic partnership with WebPrefer, the Swedish software company behind the Wepam iGaming platform. The collaboration brings Tugi Tark’s AI-powered support software into WebPrefer’s core technology, offering iGaming operators a fully integrated solution for modern customer service.
As the iGaming industry faces increasing demand for multilingual support, regulatory compliance, and elevated player experiences, the integration of Tugi Tark’s AI-powered customer service software directly into the Wepam Player Account Management (PAM) system offers operators an innovative edge. This solution enables faster, smarter, and more scalable player support across markets.
WebPrefer’s Wepam platform is built with adaptability in mind, supporting multi-brand operations, CRM, rewards, responsible gaming, and real-time monitoring. By integrating Tugi Tark’s customer support software directly into its PAM system, WebPrefer delivers a plug-and-play solution for iGaming operators.
Harpo Lilja, CEO of Tugi Tark, said: “We are thrilled to partner with WebPrefer to bring smarter support to the iGaming world.This collaboration underscores our shared commitment to help operators create deeper connections with their players through AI-enhanced support.”
Mikael Lindberg Castell, Founder & CEO of WebPrefer, said: “Implementing Tugi Tark’s AI Agent support tool into our own PAM solution was a no-brainer for us. Assisting end users is fundamental to any business, and together with Tugi Tark we can now present a complete solution for iGaming operators. This partnership is one more way we’re making player care faster, smarter, and at scale.”
This partnership marks a significant milestone in both companies’ missions to modernize iGaming support and operational strategy. The integrated system is customizable, fast to deploy, and designed with regulatory frameworks in mind, ideal for operators scaling across brands, geographies, and languages.
The post AI-powered iGaming customer service firm Tugi Tark signs strategic partnership agreement with WebPrefer appeared first on European Gaming Industry News.
ELA Games partners with leading global operator Betsson to strengthen its position in the Danish market
ELA Games, an innovative game development studio, has partnered with Betsson to grow its footprint in Denmark.
Players in Denmark can now enjoy a selection of the studio’s titles, including the renowned classic-style Flame Fruits Frenzy, top studio performer Cash of Gods, and the visually-rich, sea-themed It’s Shark Time!
Betsson is one of the world’s leading online gaming companies, with operations across Europe, Latin America, and other regions. Its history dates back to 1963, when AB Restaurang Rouletter was founded in Sweden to operate slot machines in restaurants. Today, Betsson offers a diverse portfolio of casino games, sports betting, and other gaming products across multiple award-winning brands.
Through this collaboration, ELA Games will extend its reach, engage new audiences, and further strengthen its brand presence. Betsson will gain access to fresh, innovative content designed to enhance player acquisition, retention, and engagement with visually appealing titles and attractive game mechanics.
Marharyta Yerina, ELA Games’ Managing Director, commented, “The partnership with Betsson is a key step for our growth trajectory, as we’re able to access the platform’s large player base and convert them into loyal ELA Games players. We strive to provide innovative entertainment and fresh gaming experiences to players, and we look forward to seeing how Betsson’s players will engage with our content.”
Laura Peretta, Head of Supplier Relations at Betsson Group, commented, “We are pleased to welcome ELA Games to our portfolio in Denmark. Their creative approach and high-quality content align perfectly with our commitment to offering diverse and engaging entertainment to our customers.”
The post ELA Games Expands Its Presence With Strategic Betsson Partnership appeared first on European Gaming Industry News.
- The agreement will see the LiveScore Bet brand take billing as the Official Sleeve Partner and an Official Sports Betting Partner of Sunderland AFC
- The significant new relationship will also see the LiveScore brand become the exclusive Official Training Wear Partner and Official Scores Partner of Sunderland AFC
LiveScore Group, the global sports media and betting business, has agreed a deal with Sunderland AFC to become one of the Club’s Principal Partners. The new partnership includes significant and exclusive first-team shirt sleeve, training wear and warm-up kit branding amongst several categories for the 2025-26 season.
The agreement will see the LiveScore Bet brand displayed on first-team shirts as the Official Sleeve Partner, whilst the LiveScore brand – Europe’s leading real-time live scores app – will feature on training and warm-up kit as the exclusive Official Training Wear Partner. LiveScore is also the Official Scores Partner of the Club.
With the North-East giants returning to the Premier League after nearly a decade, the partnership kicks off at a hugely exciting moment in Sunderland AFC’s history. The LiveScore Bet logo will first appear on the sleeves of the iconic red and white stripes as Sunderland AFC hosts West Ham United at the Stadium of Light on Saturday, 16th August.
Accessing a range of inventory, including tickets, player appearances, LED visibility, social content and more, the partnership will see the LiveScore Bet and LiveScore brands offer a range of exclusive fan experiences throughout the season, rewarding supporters for their passion and support for the Black Cats.
Dominic Vye, Marketing Director at LiveScore and LiveScore Bet, said; “We are extremely excited to be partnering with Sunderland AFC at this monumental moment in their history. Sunderland supporters are famed within the game for their passion and pride, and the special place which the club holds in their community.
As brands, LiveScore Bet and LiveScore are all about fuelling fans’ passion for sport. We can’t wait to unveil a series of initiatives which will bring this to life for Sunderland fans at home and around the world.”
Ashley Peden, Chief Commercial Officer at Sunderland AFC, added: “We are delighted to welcome LiveScore and LiveScore Bet into the Sunderland AFC family ahead of our return to the Premier League. Following a season which saw the Club come together on and off the field, finding the right partners for this next step has been a huge focus. The strength of the LiveScore brand and the fact that fans are central to everything LiveScore Group stands for made this relationship an incredibly exciting proposition. With prominence across our first-team sleeves, training wear, and warm-up kit, we are excited about working closely with the brand to create even more engaging experiences for our fans.”
The post LIVESCORE GROUP SIGNS EXCLUSIVE DEAL WITH SUNDERLAND AFC AHEAD OF PREMIER LEAGUE RETURN appeared first on European Gaming Industry News.
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