Gambling in the USA
ComOps Accelerates Employee Experience Solutions, in Partnership with Medallia

Utilizing Actionable Insights to Redefine the Future of Employee Experience
ComOps, a leading customer experience (CX) and professional service solutions provider for the hospitality and casino industries, today unveiled its accelerated Employee Experience (EX) Solutions in partnership with Medallia, a pioneer in experience management. This collaboration is poised to transform employee feedback, a crucial yet frequently underestimated asset for improving a company. By harnessing employee insights, organizations can streamline operations to foster a more productive and satisfied workforce.
The partnership with Medallia enables ComOps to integrate Medallia’s advanced experience management platform into its suite of services, providing clients with unparalleled insights into employee satisfaction and engagement. Drawing on ComOps’ strong foundation in EX, the program includes a suite of services from implementation to program management to advisory services. Notably, the EX surveys feature a transparent, tiered structure based on the number of employees, ensuring flexibility and scalability for organizations of all sizes.
“We are thrilled to partner with Medallia to bring these innovative solutions to our clients,” said Robert Levine, CEO of ComOps. “Our combined expertise will allow us to deliver actionable insights that drive meaningful change, improve employee engagement, and boost operational efficiency. When you realize that less than half of organizations quickly take action based on employee feedback, this presents an enormous opportunity to build employee trust and foster innovation.”
George Polyard, Vice President of Customer Experience at ComOps, added, “Emphasizing Employee Experience has been shown to boost employee satisfaction, reduce turnover, and improve retention rates. Additionally, research indicates that satisfied employees are more inclined to deliver superior service, an essential factor for industries heavily dependent on customer service.”
The new Employee Experience Solutions by ComOps are designed to address the unique challenges faced by various industries, including hospitality, healthcare, and commercial operations. By leveraging Medallia’s powerful analytics and ComOps’ strategic expertise, organizations can expect to see notable improvements in employee retention, productivity, and overall workplace satisfaction.
ComOps is officially unveiling the Employee Experience Solutions at the Hospitality Industry Technology Exposition and Conference (HITEC), the world’s largest, longest-running hospitality technology event, June 24-27, 2024. Attendees can stop by ComOps at Booth #817 for more information.
Gambling in the USA
Kambi Group plc signs on-property sportsbook partnership with the Oneida Indian Nation’s Turning Stone Enterprises

Oneida Indian Nation to offer Kambi’s premium Turnkey Sportsbook at three properties in Upstate New York
Kambi Group plc (“Kambi”), the home of premium sports betting solutions, has agreed a long-term partnership with the Oneida Indian Nation to provide its leading retail sportsbook solution to Turning Stone Enterprises’ three sportsbooks in Upstate New York.
Under the terms of the agreement, Oneida will replace its current third-party sports betting supplier with Kambi’s flexible Turnkey Sportsbook, which includes cutting-edge technology such as kiosks, point-of-sale terminals, Bring Your Own Device technology and an award-winning Bet Builder.
Turning Stone Enterprises is the parent organization for all business operations of the Oneida Indian Nation. The premier gaming destination in New York state, Turning Stone Enterprises’ portfolio of gaming venues includes – Turning Stone Resort Casino, YBR Casino & Sports Book and Point Place Casino.
Werner Becher, CEO of Kambi, said: “We are thrilled to announce our partnership with the Oneida Indian Nation, further strengthening our tribal partner network and expanding our footprint in one of the largest sports betting markets in the US. Oneida has a proven track record of offering best-in-class gaming experiences, and we look forward to working with them to ensure they have an unparalleled sportsbook offering for years to come.”
Ray Halbritter, Oneida Indian Nation Representative and Turning Stone Enterprises CEO, said: “Our collaboration with Kambi marks a major step forward for our sportsbooks. This new partnership will give our guests faster, more intuitive ways to place bets and add an all-new level of excitement to our sports betting experience.”
The post Kambi Group plc signs on-property sportsbook partnership with the Oneida Indian Nation’s Turning Stone Enterprises appeared first on Gaming and Gambling Industry in the Americas.
2024
Offering a great value in Vegas, The Plaza Hotel & Casino extends its All-Inclusive Hotel Room Package through September

Due to popular demand, the Plaza Hotel & Casino is extending its all-inclusive hotel room package starting at $125 per person per night.
The Plaza was the first Las Vegas property to introduce an all-inclusive hotel room package in the summer of 2024. It was so well received by guests that the iconic downtown Las Vegas property brought it back this summer, and now, it has extended it to the month of September.
“Everyone has seen viral videos of people complaining about costs in Las Vegas or read headlines that Vegas is dead, but nothing is further from the truth at the Plaza in downtown Las Vegas,” said Jonathan Jossel, CEO of the Plaza Hotel & Casino. “We continue to welcome guests to the Plaza thanks to the value we offer, and this summer, many of our guests have taken advantage of our all-inclusive hotel room package.”
Jossel added that guests also enjoy the Plaza’s free fireworks show every Friday in the summer, a variety of dining options, the most pickleball courts of any Las Vegas resort, and the best player-friendly odds in Las Vegas on the casino floor.
The Plaza’ all-inclusive hotel room package waives all resort fees, but guests will still have free access to the fitness center, self-parking, and rooftop pool. It also includes bottomless drinks from the Omaha Bar and Sports Book Bar on the casino floor as well as breakfast and dinner from various dining outlets. In addition, the free dining options have been expanded, and a 25% discount on drinks at the rooftop pool cocktail bar has been added to the all-inclusive hotel offer. Details on the amenities included in the Plaza’s all-inclusive hotel package can be found at https://www.plazahotelcasino.com/las-vegas-all-inclusive-room-package/.
The Plaza’s all-inclusive hotel room package is available for booking online for a stay now through Sept. 30.
The post Offering a great value in Vegas, The Plaza Hotel & Casino extends its All-Inclusive Hotel Room Package through September appeared first on Gaming and Gambling Industry in the Americas.
AI-driven gaming analytics
Chris Barranco Joins Quick Custom Intelligence as Director of Business Development

Quick Custom Intelligence (QCI), a leading provider of AI-driven analytics and enterprise solutions for the gaming and hospitality industry, today announced the addition of Chris Barranco as Director of Business Development.
Barranco brings 25 years of experience leading high-performing teams, driving revenue, and building durable client relationships. He is adept at solution-selling methodology and full sales-cycle management, with a proven track record of mentoring top-tier account executives, delivering high-impact presentations, and retaining key accounts. Known for a tenacious approach to new-business development and customer loyalty, Barranco will focus on expanding QCI’s market footprint, strengthening the partner ecosystem, and advancing go-to-market execution across QCI’s product portfolio.
“I’m excited to join the clear market leader and work with the exceptional team at QCI,” said Chris Barranco, Director of Business Development at QCI. “QCI’s commitment to turning data into action aligns perfectly with my approach to helping customers achieve measurable revenue impact. I look forward to working closely with our clients and partners to accelerate growth and deliver exceptional outcomes.”
“We’re delighted to welcome an industry veteran of Chris’s caliber to the QCI team,” said Andrew Cardno, CTO and Co-Founder of QCI. “His leadership, mastery of solution selling, and passion for customer success will further strengthen our ability to scale, deepen client relationships, and deliver the operational results our customers expect.”
As Director of Business Development, Barranco will lead initiatives to expand QCI’s presence across key markets, refine sales enablement programs, and collaborate with product and customer success teams to ensure a seamless path from discovery to measurable value realization.
The post Chris Barranco Joins Quick Custom Intelligence as Director of Business Development appeared first on Gaming and Gambling Industry in the Americas.
-
Australia6 days ago
Tracy Parker Joins Judging Panel for Inaugural RTG Global Awards
-
Australia6 days ago
JCM Global Celebrates 70 Years of Industry-leading Innovation at AGE
-
Asia6 days ago
Philippine Senate to Launch Inquiry into Online Gaming industry
-
Australia5 days ago
VGCCC Imposes $80,000 Fine on Online Bookmaker QuestBet
-
Asia5 days ago
Faster Guest Entry at Korea’s INSPIRE Entertainment Resort’s Casino, Powered by Regula’s Technology
-
illegal gambling5 days ago
Coljuegos Transfers More Than $127M to the Subsidized Health System in Colombia During H1 2025
-
Latest News3 days ago
Be Heard Above the Noise: Booming Games’ Dorota Gruszka on Standing Out in the Crowded Slot Studio Market
-
Ezugi6 days ago
Live-dealer specialist Ezugi to provide immersive casino experiences to SkillOnNet’s Brazilian platforms