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Casino Guru Academy Launches a Highly Anticipated Course on Online Casino Complaints Handling Best Practices

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Casino Guru, a renowned gambling resource dedicated to providing valuable information about online casinos, has recently unveiled a free online course dedicated to “Online Casino Complaints Handling Best Practices.” The course marks the sixth addition to the Casino Guru Academy and offers an in-depth look at Casino Guru’s tried-and-true methods for complaints handling. In addition to showcasing the leading examples of complaints from various areas, including delayed payments, verification, lost or misplaced deposits, blocked accounts, and more, the course uncovers best practices for operators when addressing them.

Casino Guru is no stranger to complaints handling – their very own Complaint Resolution Center has been playing a pivotal role in advocating for fair and transparent treatment of players since 2019. The Center has processed nearly 30,000 complaints since its inception, successfully resolving over 8,000 of them and returning an astounding $24,030,582 to online casino players. It is the expert knowledge of Casino Guru’s complaint specialists that powers the newest course, giving operators a unique opportunity to learn from the biggest and most prominent complaint resolution center of its kind.

In just 90 minutes, participants can now complete the free course and earn a certificate showcasing their commitment to enhancing player care. This opportunity not only provides them with the skills to effectively handle player complaints, but it also helps casinos prevent complaints in general. As a result, casinos can enjoy a bolstered reputation, as well as better player experience. Now available on the Academy website, the course is a must-do for every operator striving to improve their business and stay competitive in today’s player-centric world of online gambling.

Šimon Vincze, Sustainable & Safer Gambling Lead at Casino Guru, expressed his enthusiasm for the new course, stating, “The demand for the services of our Center has continuously been increasing, and this trend seems to show no signs of stopping. While it’s comforting that players continue to turn to us for assistance, the growing number of complaints signals potential issues on the operators’ end. This course is the culmination of the extensive experience gathered by our complaint resolution team over the years, and our hope is that it finds its audience and helps operators handle complaints in a more efficient way.

Building upon their expertise, the complaint team at Casino Guru played a pivotal role in another triumphant venture – the prestigious Casino Guru Awards. The inaugural awarding ceremony, held earlier this year, revealed the winner of an important category, ‘The Most Effective Handling of Complaints,’ which gives recognition to the operator who is constantly going above and beyond in making sure player complaints receive the attention they deserve.

The team is also already working on an in-depth course centered around unfair rules in online casinos. This future addition, a follow-up to the complaints handling course, will showcase why some rules used by online casinos, although looking beneficial at first glance, may actually turn out to be more trouble than they’re worth.

Altenar

Philippine Sportsbook ArenaPlus Selects Altenar as Technology Provider

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Altenar has entered the Philippines’ regulated sports betting market after being selected to power ArenaPlus, the flagship sportsbook platform of DigiPlus Interactive Corp. and the #1 PAGCOR-licensed online sportsbook in the Philippines.

As part of the agreement, ArenaPlus is transitioning its sportsbook operations to Altenar’s advanced, fully-managed sportsbook solution. The platform includes customised betting options for enhanced localisation, fast in-play and live betting, advanced risk management, and compliance controls designed to support a mobile-first market.

Altenar’s in-house statistical model and automated pricing tools ensure a comprehensive player props portfolio on Philippine Basketball Association (PBA) games, alongside faster odds updates, enabling ArenaPlus to further enhance its sports betting experience for users.

The deal further strengthens Altenar’s position as a trusted sportsbook technology provider in regulated markets worldwide, delivering high-performance and adaptable solutions that support operators’ long-term growth. By combining innovation with operational excellence, Altenar is setting the bar for reliability and growth across Asia.

Dinos Stranomitis, COO at Altenar said: “Partnering with DigiPlus to power ArenaPlus marks a key step in our entry into the Philippines, a highly engaged and rapidly growing regulated market. Our fully managed, localised sportsbook delivers the performance, stability, and compliance required in this market.

“This agreement reinforces our ability to support ambitious operators and establishes a solid foundation for long-term growth.”

Erick Su, Head of ArenaPlus, added: “Altenar provides the technical strength and reliability needed to elevate the ArenaPlus sportsbook experience. Their fully-managed solution aligns with our strategy for continued growth in the Philippines, particularly amid the rising demand for live and in-play sports betting.

“With Altenar’s technology in place, we can continue enhancing the player experience while building a partnership focused on long-term and sustainable growth.”

The post Philippine Sportsbook ArenaPlus Selects Altenar as Technology Provider appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Relax Gaming adds Purrrminator Dream Drop to its jackpot series

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Relax Gaming has released Purrrminator Dream Drop, the latest title in its Dream Drop jackpot series.

The supplier said the Dream Drop series has now produced 30 MEGA Jackpot millionaires, with four payouts triggered this year in a record time frame. Relax also said the Dream Drop portfolio offers more than 50 game choices from six studios.

Purrrminator Dream Drop features a connected-ways grid where players match three or more adjacent symbols. The Reverse Avalanche feature triggers when landing a connected way, with higher-value wins remaining on the grid.

Tony O’Mahony, Chief Product Officer at Relax Gaming, said: “Purrrminator Dream Drop bring fun, high-energy gameplay to our jackpot game portfolio. The addition of Dream Drop gives fans of the game a shot at our life changing jackpots!”

The post Relax Gaming adds Purrrminator Dream Drop to its jackpot series appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Compliance Updates

Two US Senators Introduce GAME Act to Protect Youth from Targeted Gambling Advertising

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U.S. Senators Katie Britt (R-Ala.) and Richard Blumenthal (D-Conn.) introduced landmark legislation to combat the rapid and concerning rise in youth gambling. The Gaming Advertisement to Minors Enforcement (GAME) Act would prohibit social media companies and other advertising websites from targeting minors with sports betting through online advertising.

“The rise in sports gambling among minors, particularly among young boys, is jarring. We know targeted advertising from gambling and prediction market websites can serve as the gateway to dangerous habits that too often become crippling addictions. Our legislation takes a critical step toward addressing this problem before it worsens. Our next generation is our greatest asset, and it’s our responsibility to take the necessary steps to protect them from online dangers whenever we can—which is exactly what this bill does,” said Senator Britt.

“Sportsbooks and prediction markets are treating young people like a gold rush, flooding the internet with advertisements and promotions to hook them on gambling when they’re young. High schoolers, even middle schoolers, are now gambling on their phones as never before, losing real money and creating life-altering addiction. The GAME Act would create a nationwide ban on targeted advertising of gambling to kids, backed with the force of punishing fines,” said Senator Blumenthal.

A 2024 study found that individuals who begin gambling before the age of 18 are 50% more likely to develop a gambling problem, while 1 in 6 parents say they would not know if their child was gambling.

Senator Britt noted: “Years ago, parents could lock the door at night and assume that their children were safe. In today’s digital age, that is sadly no longer the case—dangers can enter our homes every single day through the palm of our children’s hands. Youth gambling addictions could be developing under parents’ roofs without them even knowing it, which is why it’s critical that we help parents combat this.”

Another recent study found that 45% of adolescent boys who gamble see gambling-related content online. Additionally, 59% reported that gambling-related content began appearing in their algorithms without them proactively searching for it.

The Federal Trade Commission (FTC) would be responsible for enforcing the law, which would begin one year after enactment. Failure to comply could result in civil financial penalties and injunctive relief sought through the courts.

Under the GAME Act, repeat offenders can be referred to the Department of Justice (DOJ), which could impose financial penalties of up to $100,000 for each advertisement shown to a minor that promotes sports gambling. In cases where thousands of advertisements are shown to minors, the financial penalties could become substantial.

Senator Britt has been a leading voice in combating the rise in youth sports gambling and has led two separate bipartisan letters on the issue. In October of 2025, she led a bipartisan effort urging the DOJ to take action against illegal offshore gaming operations, which often lack strong age verification procedures to keep minors off their platform. In January of 2026, she led a bipartisan letter to the Centers for Disease Control and Prevention (CDC) urging the agency to further study the alarming rise in gambling among America’s youth.

“I’m thankful to partner with Senator Blumenthal in this bipartisan effort, and I hope our colleagues will rally around this important issue so we can get this legislation to President Trump’s desk as soon as possible,” said Senator Britt.

The post Two US Senators Introduce GAME Act to Protect Youth from Targeted Gambling Advertising appeared first on Americas iGaming & Sports Betting News.

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