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Casino Guru Academy Launches a Highly Anticipated Course on Online Casino Complaints Handling Best Practices
Casino Guru, a renowned gambling resource dedicated to providing valuable information about online casinos, has recently unveiled a free online course dedicated to “Online Casino Complaints Handling Best Practices.” The course marks the sixth addition to the Casino Guru Academy and offers an in-depth look at Casino Guru’s tried-and-true methods for complaints handling. In addition to showcasing the leading examples of complaints from various areas, including delayed payments, verification, lost or misplaced deposits, blocked accounts, and more, the course uncovers best practices for operators when addressing them.
Casino Guru is no stranger to complaints handling – their very own Complaint Resolution Center has been playing a pivotal role in advocating for fair and transparent treatment of players since 2019. The Center has processed nearly 30,000 complaints since its inception, successfully resolving over 8,000 of them and returning an astounding $24,030,582 to online casino players. It is the expert knowledge of Casino Guru’s complaint specialists that powers the newest course, giving operators a unique opportunity to learn from the biggest and most prominent complaint resolution center of its kind.
In just 90 minutes, participants can now complete the free course and earn a certificate showcasing their commitment to enhancing player care. This opportunity not only provides them with the skills to effectively handle player complaints, but it also helps casinos prevent complaints in general. As a result, casinos can enjoy a bolstered reputation, as well as better player experience. Now available on the Academy website, the course is a must-do for every operator striving to improve their business and stay competitive in today’s player-centric world of online gambling.
Šimon Vincze, Sustainable & Safer Gambling Lead at Casino Guru, expressed his enthusiasm for the new course, stating, “The demand for the services of our Center has continuously been increasing, and this trend seems to show no signs of stopping. While it’s comforting that players continue to turn to us for assistance, the growing number of complaints signals potential issues on the operators’ end. This course is the culmination of the extensive experience gathered by our complaint resolution team over the years, and our hope is that it finds its audience and helps operators handle complaints in a more efficient way.“
Building upon their expertise, the complaint team at Casino Guru played a pivotal role in another triumphant venture – the prestigious Casino Guru Awards. The inaugural awarding ceremony, held earlier this year, revealed the winner of an important category, ‘The Most Effective Handling of Complaints,’ which gives recognition to the operator who is constantly going above and beyond in making sure player complaints receive the attention they deserve.
The team is also already working on an in-depth course centered around unfair rules in online casinos. This future addition, a follow-up to the complaints handling course, will showcase why some rules used by online casinos, although looking beneficial at first glance, may actually turn out to be more trouble than they’re worth.
10p jackpot bet
10p Jackpot Bet Delivers £1.7m Win on BetVictor
A BetVictor customer has turned a 10p jackpot side bet into a life-changing £1,744,000 win after landing the top-tier Epic jackpot prize on the slot game Magnificent Power Spartan.
The extraordinary win occurred last Friday via The Jackpots — an exclusive in-house jackpots product available across the portfolio of gaming brands operated by BVGroup. The feature allows any qualifying spin to trigger one of four progressive jackpot tiers, including the headline Epic prize.
On this occasion, a single 10p side bet instantly transformed into a seven-figure payout.
The winning BetVictor customer, based in Scotland and choosing to remain anonymous, successfully triggered the Epic jackpot — the largest prize available — demonstrating that every qualifying spin carries the potential to unlock a substantial reward.
Eoin Ryan, Director of Sportsbook & eGaming at BVGroup, commented:
“We’re absolutely thrilled to congratulate our first newly created millionaire. This life-changing win perfectly demonstrates how The Jackpots are designed to work, where any spin can trigger any jackpot, including the Epic pot. We’re excited to deliver many more unforgettable moments for our customers over the remainder of the year.”
The win has been fully verified, with the payout processed in line with standard casino verification and payment procedures.
This milestone highlights the continued appeal of progressive jackpot mechanics and reinforces BetVictor’s commitment to delivering high-impact gaming experiences across its platform.
The post 10p Jackpot Bet Delivers £1.7m Win on BetVictor appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Bloko Padel Tour 2026
Blokotech finalises Gold Plus Sponsor portfolio for Bloko Padel Tour 2026
Blokotech, a leading innovator in iGaming software solutions, has officially completed its Gold Plus Sponsor portfolio for the inaugural Bloko Padel Tour 2026, finalising the premium partner lineup ahead of the tour’s international debut.
The milestone reflects strong industry endorsement for the new sport-driven networking concept. Confirmed Gold Plus Sponsors include Clutch, Felina, Scoreconnect, The Power Plugin, and most recently, Belatra Games.
As the final premium sponsor, Belatra Games will benefit from prominent brand exposure throughout the tournament. The company, which operates its Latin American headquarters in Buenos Aires, will receive visibility across official event branding and publications, as well as customised branded padel rackets and exclusive gifts presented to tournament winners.
Launched in collaboration with SiGMA, the Bloko Padel Tour blends competitive sport, high-level networking, and the global iGaming community across four international destinations in 2026. The tour will open in Buenos Aires before heading to Malta, Miami, and concluding with a Grand Finale in Rome during SiGMA World.
The partnership further reinforces the tour’s strong Latin American dimension. Belatra Games’ long-standing presence in the region — anchored by its Buenos Aires headquarters — makes its involvement particularly aligned with the Argentina opening leg.
Blokotech Co-Founder and CEO Salvatore Messina commented:
“We’re delighted to finalise our Gold Plus Sponsor portfolio for the Bloko Padel Tour 2026. The strength and diversity of partners supporting this initiative demonstrates the appetite for meaningful industry connection beyond traditional conference settings. We’re proud to see such strong backing as we prepare to launch in Buenos Aires.”
With its premium sponsor lineup now complete, the Bloko Padel Tour 2026 is positioned to deliver a unique blend of competition, collaboration, and commercial opportunity across key global iGaming hubs.
The post Blokotech finalises Gold Plus Sponsor portfolio for Bloko Padel Tour 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
iGaming
Soft2Bet Powers NEXT Summit: New York as Headline Partner for Third Consecutive Year
New York has firmly established itself as the definitive US-focused iGaming and sports betting event on the East Coast. As one of the first major industry gatherings of the year, NEXT Summit: New York brings together senior leaders shaping the future of regulated gambling across North America and beyond.
Now entering its third year, the Soft2Bet – NEXT collaboration has evolved into a long-term strategic alliance, reflecting shared growth, stability, and a joint commitment to advancing meaningful industry dialogue. What began as headline sponsorship has matured into an ongoing partnership that has consistently elevated the Summit’s seniority, relevance, and commercial impact.
NEXT Summit: New York 2026 is expected to welcome more than 1,500 industry professionals, with a highly curated audience dominated by C-level executives, founders, and directors. The agenda will focus on regulation, market entry, M&A, player engagement, brand trust, and long-term value creation in regulated markets.
As Headline Partner, Soft2Bet’s collaboration with NEXT.io is designed to foster a collaborative environment for sharing market intelligence and strengthening professional ties across the iGaming ecosystem.
Senior Soft2Bet executives will play an active role in the programme:
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Andrew Cochrane, Chief Commercial Officer at Soft2Bet, will deliver a keynote session, drawing on over two decades of experience across regulated markets, international expansion, and commercial transformation.
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David Yatom Hay, General Counsel at Soft2Bet, will join a panel discussion exploring the evolving dynamics of player engagement, offering a legal and regulatory perspective on one of the industry’s most commercially critical challenges.
Pierre Lindh, Co-Founder and Managing Director of NEXT.io, said:
“Reaching a third year with Soft2Bet as our Partner says a lot about the strength and stability of this relationship. We’ve grown together, we’ve scaled together, and we share the same belief that meaningful industry progress comes from collaboration, not just visibility. Soft2Bet consistently shows up with insight, ambition, and a genuine commitment to moving the industry forward, which is exactly what NEXT Summit: New York stands for.”
Andrew Cochrane, Chief Commercial Officer at Soft2Bet, added:
“Our partnership with NEXT.io is built on alignment, not just sponsorship. We share a belief that sustainable growth in regulated markets comes from open dialogue, transparency, and collaboration across the ecosystem. Supporting NEXT Summit: New York for a third consecutive year reflects our commitment to contributing to the industry’s long-term development — bringing operators, suppliers, and regulators into the same room to exchange insight and raise standards together.”
Soft2Bet is widely recognised for its innovative iGaming product development, including its proprietary Motivational Engineering Gaming Application (MEGA), and its expanding footprint across regulated global markets. The continued headline partnership reinforces the company’s long-term commitment to North America and its active role in shaping the industry’s most important strategic conversations.
NEXT Summit: New York 2026 will also feature a dedicated side event, NEXT Focus: Emerging Verticals, alongside an expanded programme designed to maximise senior-level networking, deal-making, and knowledge exchange.
The post Soft2Bet Powers NEXT Summit: New York as Headline Partner for Third Consecutive Year appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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