Latest News
Casino Guru Academy Launches a Highly Anticipated Course on Online Casino Complaints Handling Best Practices
Casino Guru, a renowned gambling resource dedicated to providing valuable information about online casinos, has recently unveiled a free online course dedicated to “Online Casino Complaints Handling Best Practices.” The course marks the sixth addition to the Casino Guru Academy and offers an in-depth look at Casino Guru’s tried-and-true methods for complaints handling. In addition to showcasing the leading examples of complaints from various areas, including delayed payments, verification, lost or misplaced deposits, blocked accounts, and more, the course uncovers best practices for operators when addressing them.
Casino Guru is no stranger to complaints handling – their very own Complaint Resolution Center has been playing a pivotal role in advocating for fair and transparent treatment of players since 2019. The Center has processed nearly 30,000 complaints since its inception, successfully resolving over 8,000 of them and returning an astounding $24,030,582 to online casino players. It is the expert knowledge of Casino Guru’s complaint specialists that powers the newest course, giving operators a unique opportunity to learn from the biggest and most prominent complaint resolution center of its kind.
In just 90 minutes, participants can now complete the free course and earn a certificate showcasing their commitment to enhancing player care. This opportunity not only provides them with the skills to effectively handle player complaints, but it also helps casinos prevent complaints in general. As a result, casinos can enjoy a bolstered reputation, as well as better player experience. Now available on the Academy website, the course is a must-do for every operator striving to improve their business and stay competitive in today’s player-centric world of online gambling.
Šimon Vincze, Sustainable & Safer Gambling Lead at Casino Guru, expressed his enthusiasm for the new course, stating, “The demand for the services of our Center has continuously been increasing, and this trend seems to show no signs of stopping. While it’s comforting that players continue to turn to us for assistance, the growing number of complaints signals potential issues on the operators’ end. This course is the culmination of the extensive experience gathered by our complaint resolution team over the years, and our hope is that it finds its audience and helps operators handle complaints in a more efficient way.“
Building upon their expertise, the complaint team at Casino Guru played a pivotal role in another triumphant venture – the prestigious Casino Guru Awards. The inaugural awarding ceremony, held earlier this year, revealed the winner of an important category, ‘The Most Effective Handling of Complaints,’ which gives recognition to the operator who is constantly going above and beyond in making sure player complaints receive the attention they deserve.
The team is also already working on an in-depth course centered around unfair rules in online casinos. This future addition, a follow-up to the complaints handling course, will showcase why some rules used by online casinos, although looking beneficial at first glance, may actually turn out to be more trouble than they’re worth.
Carl Gatt Baldacchino Head of Account Management SlotMatrix
Royal Paws, Royal Payoffs: SlotMatrix’s Catsino Royale
SlotMatrix, the leading casino content aggregator globally, has enhanced its exclusive content collection with the debut of Catsino Royale, a playful slot that merges feline attitude with traditional casino excitement.
Located within a lively cat-themed casino, the game provides swift gameplay that allows players to accumulate increasing rewards and activate various bonus chances with each spin. Featuring stunning visuals, captivating characters, and intricate mechanics, the game combines enjoyable presentation with significant winning possibilities.
Central to the activity is the Coinstack function. Each coin symbol that appears increases the value of the stack, enlarging it and enhancing rewards with every spin. Players activating either the Catsino Wheel or the Stack N Spin bonus will reap the rewards of the total accumulated amount.
Landing four Bonus symbols triggers the Catsino Wheel, filled with rewards that include multipliers of Coinstack and can reach the Grand Jackpot valued at up to 500x. Landing five bonus symbols activates the Stack N Spin feature, which increases the Coinstack and provides several opportunities to re-trigger the wheel for extra rewards.
The Wild Deal feature creates Golden Frames each time Wilds appear. Wilds introduced into current frames enhance their multipliers, and when the Cat Dealer shows up, all frames transform into Wilds.
Only accessible via SlotMatrix, Catsino Royale is upgraded with EveryMatrix’s unique gamification features, such as free spins and leaderboards, and can be effortlessly incorporated with EngageSuite, the comprehensive player loyalty platform.
Carl Gatt Baldacchino, Head of Account Management, SlotMatrix, said: “Catsino Royale blends playful visuals with mechanics that continuously build value. It will be a strong performer for operators looking to add something fun, distinctive, and rewarding to their lobbies.”
The post Royal Paws, Royal Payoffs: SlotMatrix’s Catsino Royale appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Booming Games
Booming Games Strengthens Leadership with Appointment of New CFO
Booming Games has elevated Luke Sammut to the newly established position of Chief Financial Officer effective immediately.
Booming Games, a top supplier of high-quality gaming content, has today enhanced its C-suite by promoting Luke Sammut to the newly established position of Chief Financial Officer (CFO) effective immediately. This comes after a series of recent high-level promotions at Booming Games, including the announcement of a new Chief Operating Officer and Chief of Staff last month.
Luke Sammut has dedicated more than eight years to Booming Games in multiple senior finance positions, most recently as the Director of Finance and Accounting. Having a solid foundation in accountancy and a strong enthusiasm for the iGaming sector, he contributes a vast amount of experience and industry expertise to the team. Located in Malta, Luke will be accountable for steering the company’s international financial strategy and managing reporting across various jurisdictions.
The establishment of the CFO position signifies a new phase in the company’s development and highlights a strong dedication to attracting and developing exceptional talent. With the company aiming to achieve ambitious growth goals and enhance its global reach this year, the timing of the appointment is quite promising. Focusing on customers in game development, Booming Games is consistently aiming to innovate and broaden its portfolio, with intentions to substantially boost the frequency of game releases this year.
Booming Games has a solid history of investing in its workforce, with the number of employees recently exceeding 200. In the future, the expanding C-suite will guarantee that the company keeps evolving and is positioned to handle the upcoming phase of its growth.
Max Niehusen, Founder of Booming Games, said: “We are delighted to announce Luke’s promotion, in what is a landmark moment for Booming Games as we appoint our first Chief Financial Officer. Over the past eight years, he has made an immense contribution to the business, playing an important role in our success during a key growth phase.
“I look forward to continuing working closely with him as we look to break new ground this year. As CFO, Luke’s experience will be critical as we expand our operations, with the aim of being regulated in every major market within the next five years.”
Luke Sammut, Chief Financial Officer at Booming Games, said: “With ambitious growth targets, Booming Games’ rapid expansion shows no sign of slowing. I am proud to be taking up the position of CFO, helping to shape the next phase of our financial strategy, at such a pivotal moment for the business. With clear direction from a strong leadership team, Booming Games is well placed to build on its strong financial foundations and seize the opportunity to further cement its reputation for market-leading innovation.”
The post Booming Games Strengthens Leadership with Appointment of New CFO appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Flashscore
State of Mobile 2026: Flashscore Claims “Double Crown” as World’s #1 Sports App Globally and Dominates Key Markets in Brazil, France, and Italy
In a year defined by unprecedented digital sports consumption, Flashscore has cemented its status as the undisputed “second screen” for sports fans worldwide.
The prestigious State of Mobile 2026 report by market intelligence firm Sensor Tower has ranked Flashscore as the #1 Sports App globally for both Monthly Active Users (MAU) and MAU Growth, as well as #5 in sports app downloads.
The report validates that 2025 was a year of exceptional success for Flashscore. The platform shattered its own records, surpassing 125 million monthly active users globally in October – breaking the previous high (116 million MAU) set during the 2022 World Cup.
Regional Powerhouses: The “Big Three” Performance
While the global metrics are headline news, the Sensor Tower report reveals Flashscore’s overwhelming leadership in the world’s most passionate sporting nations:
-
Brazil: Flashscore has achieved absolute dominance in Latin America’s biggest market, ranking #1 in MAU and #1 in MAU Growth, while also securing the #2 spot in Downloads.
-
France: The platform achieved a clean sweep in engagement metrics, ranking #1 in MAU and #1 in MAU Growth, proving its essential status in the French market.
-
Italy: Operating under the historic brand Diretta, the app is the fastest-growing sports platform in the country, ranked #1 for MAU Growth, and holds a strong podium position at #3 for Total MAU.
Martin Matejka, Marketing Director of Flashscore, said: “The State of Mobile 2026 report confirms what we see in our raw data: sports fans are increasingly demanding speed and depth over simple content. “This dual achievement highlights a rare dominance in the mobile ecosystem: Flashscore is not only maintaining the largest global audience but is also acquiring new users faster than any competitor in the sector. “For the betting and sports marketing industries, these numbers represent a massive, highly engaged audience that relies on Flashscore for instant data, making it a critical touchpoint for real-time sports consumption.”
The post State of Mobile 2026: Flashscore Claims “Double Crown” as World’s #1 Sports App Globally and Dominates Key Markets in Brazil, France, and Italy appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
-
Compliance Updates6 days agoFinland Govt Looks at Whether Scratchcards can be Gifted Again
-
Claire Osborne Managing Director of Interactive at Inspired Entertainment5 days agoTwo new slots from Inspired — Coin Inferno Step ‘N’ Stack™ and Mummy It Up™
-
Latest News5 days agoACR POKER GIVES PLAYERS A SHOT TO QUALIFY ONLINE FOR $700,000 GTD ENJOY POKER SERIES MAIN EVENT THIS FEBRUARY IN URUGUAY
-
Canada5 days agoHigh Roller Technologies Signs Letter of Intent with Kindbridge Behavioral Health to Support Responsible Gambling in Ontario
-
Amusnet4 days agoWeek 5/2026 slot games releases
-
Compliance Updates6 days agoVNLOK Report: Over 95% of Gambling Ads on Meta Platforms are from Illegal Providers
-
David Nilsen Editor-in-Chief at Kongebonus6 days agoKongebonus Awards 2025 Winners Announced
-
Compliance Updates4 days agoNational Council on Problem Gambling Adopts 1-800-MY-RESET as New National Problem Gambling Helpline Number



