Latest News
Casino Guru Academy Launches a Highly Anticipated Course on Online Casino Complaints Handling Best Practices
Casino Guru, a renowned gambling resource dedicated to providing valuable information about online casinos, has recently unveiled a free online course dedicated to “Online Casino Complaints Handling Best Practices.” The course marks the sixth addition to the Casino Guru Academy and offers an in-depth look at Casino Guru’s tried-and-true methods for complaints handling. In addition to showcasing the leading examples of complaints from various areas, including delayed payments, verification, lost or misplaced deposits, blocked accounts, and more, the course uncovers best practices for operators when addressing them.
Casino Guru is no stranger to complaints handling – their very own Complaint Resolution Center has been playing a pivotal role in advocating for fair and transparent treatment of players since 2019. The Center has processed nearly 30,000 complaints since its inception, successfully resolving over 8,000 of them and returning an astounding $24,030,582 to online casino players. It is the expert knowledge of Casino Guru’s complaint specialists that powers the newest course, giving operators a unique opportunity to learn from the biggest and most prominent complaint resolution center of its kind.
In just 90 minutes, participants can now complete the free course and earn a certificate showcasing their commitment to enhancing player care. This opportunity not only provides them with the skills to effectively handle player complaints, but it also helps casinos prevent complaints in general. As a result, casinos can enjoy a bolstered reputation, as well as better player experience. Now available on the Academy website, the course is a must-do for every operator striving to improve their business and stay competitive in today’s player-centric world of online gambling.
Šimon Vincze, Sustainable & Safer Gambling Lead at Casino Guru, expressed his enthusiasm for the new course, stating, “The demand for the services of our Center has continuously been increasing, and this trend seems to show no signs of stopping. While it’s comforting that players continue to turn to us for assistance, the growing number of complaints signals potential issues on the operators’ end. This course is the culmination of the extensive experience gathered by our complaint resolution team over the years, and our hope is that it finds its audience and helps operators handle complaints in a more efficient way.“
Building upon their expertise, the complaint team at Casino Guru played a pivotal role in another triumphant venture – the prestigious Casino Guru Awards. The inaugural awarding ceremony, held earlier this year, revealed the winner of an important category, ‘The Most Effective Handling of Complaints,’ which gives recognition to the operator who is constantly going above and beyond in making sure player complaints receive the attention they deserve.
The team is also already working on an in-depth course centered around unfair rules in online casinos. This future addition, a follow-up to the complaints handling course, will showcase why some rules used by online casinos, although looking beneficial at first glance, may actually turn out to be more trouble than they’re worth.
Latest News
Play’n GO Releases its Latest Online Slot Wrappin’ Gold
Play’n GO has released its latest online slot, Wrappin’ Gold, where a newly roused mummy pursues stolen treasures from the tomb to the heavens.
Rudely awakened from centuries of silence, the long-lost mummy of the greedy Pharaoh Khufu discovers his precious gems have been taken by Queen Cleo and her pillaging minions. With patience gone and pride wounded, Khufu sets off in relentless pursuit, ready to chase even Ra across the sky to reclaim what he believes is rightfully his.
Wrappin’ Gold leans into the playful side of ancient Egypt, blending regal swagger with mischievous grave-robber chaos. Khufu is no serene monarch in repose, but a determined figure dragged back into the world by theft and taunting. Against him stands Queen Cleo, framed as a bold instigator whose raids turn temples and tombs into the stage for a high-speed rivalry. The result is a character-led tale of possession, ego, and payback, wrapped in sun-baked mystique and divine-scale theatrics.
This 5-reel video slot centres its storytelling on pursuit and confrontation: a treasure-owner who refuses to be laughed at, a raiding queen who never stops pushing her luck and a sun god who becomes the ultimate line in the sand.
Magnus Wallentin, Games Ambassador at Play’n GO, said: “With Wrappin’ Gold, we wanted to spotlight a bold clash of personalities – Khufu’s stubborn determination against Queen Cleo’s audacious mischief – and frame it as a fast, cinematic chase that keeps the story front and centre.”
Wrappin’ Gold is a sharp, character-driven Egyptian caper where pride sparks the pursuit and the sky itself becomes the finish line.
The post Play’n GO Releases its Latest Online Slot Wrappin’ Gold appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Latest News
PRAGMATIC PLAY SETS UP SHOP WITH MR NULL’S WICKED WARES
Pragmatic Play, a leading content supplier to the iGaming industry, has opened the doors to the sorcerer’s showroom in Mr Null’s Wicked Wares, where a catalogue of mystery symbols and multipliers conjure up 5,000x win potential.
The magical Mr Null watches over the grid in this 3-4-4-4-3 slot, where mystery symbols on reels 2-4 transform into random paying symbols, carrying 2x-10x multipliers. If two or more mystery symbols contribute to the same winning combination, their multiplier values combine.
Landing three scatters triggers the bonus game with seven free spins, with each scatter that hits during the feature awarding one extra spin.
Starting at 2x, win multipliers above reels 2-4 are progressive throughout the bonus game. Each subsequent winning mystery symbol increases the respective reel multiplier by +1x, applying to future mystery symbols that land on the same reel.
In select markets, players can activate a range of special bets, guaranteeing mystery symbols on each spin and increasing the minimum multiplier, or they can jump straight into Free Spins or Super Free Spins, which sees the starting multiplier increased to 5x.
Mr Null’s Wicked Wares is the latest addition to Pragmatic Play’s award-winning slots portfolio, following the release of Jelly Express and Sweet Bonanza 2500.
Sharon McHugh, Director of Public Relations at Pragmatic Play, said: “Mr Null’s Wicked Wares combines mystery symbols and multipliers with an eye-catching and atmospheric theme, while the growing multiplier meters keep the momentum building during the feature. It’s a distinctive addition to our portfolio, and one we’re confident players will enjoy.”
The post PRAGMATIC PLAY SETS UP SHOP WITH MR NULL’S WICKED WARES appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
BettingRanker
CasinoRank’s BettingRanker: Live Betting Becomes Core of Global Sports Wagering
Live betting has become the dominant force in global sports wagering, according to a report from CasinoRank’s BettingRanker. New data shows that 47% of global online wagers were placed in-play in 2024, generating around $27.1 billion in gross win, with the share continuing to grow into 2025–2026.
BettingRanker’s analysis highlights a clear shift towards real-time wagering, with forecasts suggesting in-play betting will exceed 50% of global activity by 2028. In mature markets, this transition is already complete.
Key findings:
• In-play betting reached 47% of global wagers in 2024
• Europe (54%) and North America (53%) already exceed majority share
• Football drives 56% of total betting activity, generating $53B globally
• Mobile accounts for 58% of European gambling revenue, rising to 66% by 2028
• Operators report up to 65% of turnover coming from live betting
• Markets with strong in-play products see higher regulated participation
The growth is driven by better product design and infrastructure. Operators now offer micro-markets (next play, point or action), integrate live streaming, and deliver real-time odds updates at scale. Mobile usage plays a central role, as betting increasingly happens during live events, on the go, or alongside second-screen viewing.
At the same time, regulation is becoming stricter. Some U.S. states are moving to limit or ban in-play betting, especially micro-betting. Industry data suggests that restricting these products may push users toward offshore platforms rather than reducing demand.
Ethan Moore, Sports Analytics Specialist at BettingRanker, notes that live betting has evolved faster than regulation, raising questions about whether growth will remain within regulated markets.
The post CasinoRank’s BettingRanker: Live Betting Becomes Core of Global Sports Wagering appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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