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SOFTSWISS Helps Operators Retain EUR 9m+ in H1 2023

Published

2 years ago

July 28, 2023

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SOFTSWISS, a forward-thinking tech company specialising in iGaming software development, is continuously increasing its efficiency to meet the evolving challenges of its clients. According to the reports, in H1 2023, clients saved over 9.2 million euro with the assistance of the Anti-Fraud team within SOFTSWISS Managed Services, representing a 23% increase compared to the first half of the previous year.

In H1 2023, the Anti-Fraud team processed more than 60,000 operator requests, which aligns with the grand total from the previous year. These requests encompassed a wide range of issues, including player checks and suspicious activity notifications. Notably, almost 70% of all fraud detected by the Anti-Fraud team was related to bonus abuse, with another 10% attributed to money laundering. The remaining cases included chargeback, payment system abuse and other types of fraudulent activity.

Ilya Nesterov, Anti-Fraud Team Lead, comments: “The team has successfully resolved more than 100 player complaints placed with regulators or industry forums. Leveraging our extensive expertise, we carefully examine each problematic situation, offering operators thoughtful consultations on how to resolve issues without escalation. This mechanism, coupled with the responsible attitude by operators, resulted in a notable 36% decrease in the number of complaints placed in H1 2023.

By effectively solving disputes and complaints, we were able to help SOFTSWISS clients save 173,000 euro. This reflects our commitment to providing top-notch service and ensuring our clients’ success in the iGaming industry.”

The Dedicated Anti-Fraud Support is a vital component of SOFTSWISS Managed Services – a comprehensive solution, tailored to contribute to the growth of iGaming brands. Offering such essential services like First Line Support, VIP Player Support, Player Retention and Reactivation, and Content Management, SOFTSWISS Managed Services serve as a seamless connection between operators and their players, streamlining casino operations and ensuring a smooth gaming experience.

Over 200 casino brands have already experienced the benefits of Managed Services and become SOFTSWISS loyal clients. The recent triumph in the Customer Service Support of the Year nomination at the Malta’s Gaming Excellence Awards in July 2023 is a resounding confirmation of the high recognition Managed Services have garnered in the industry.

About SOFTSWISS

SOFTSWISS is an international iGaming company supplying ISO 27001-certified software solutions for managing gambling operations. The expert team, which counts 1,400 employees, is based in Malta, Poland, Georgia, and Belarus. SOFTSWISS holds a number of gaming licences and provides one-stop-shop iGaming software solutions. The company has a vast product portfolio, including the Online Casino Platform, the Game Aggregator with thousands of casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013, SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

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Incentive Games, bet365 Broaden International Partnership to Introduce Real-Money Gaming

Published

30 minutes ago

January 12, 2026

Wladimir P.

incentive-games,-bet365-broaden-international-partnership-to-introduce-real-money-gaming

Incentive Games, a B2B game studio focused on real-money games and data-driven player engagement, has revealed a broader global collaboration with prominent online gambling operator bet365.

Through Incentive Studios, the real-money gaming sector of Incentive Games, the collaboration allows bet365 to tap into an expanding collection of real-money games.

Expanding on the companies’ current partnership, which includes the recent introduction of Incentive Games’ content in Brazil, the new deal will allow bet365 to deploy Incentive Studios’ entire range of real-money games in all active jurisdictions, particularly in major regulated US states.

This collaboration signifies a significant achievement for both companies, merging Incentive Studios’ proficiency in top-performing real-money content with bet365’s extensive reach and industry-leading platform.

Ahmed Baker, Chief Commercial Officer at Incentive Games, said, “Our partnership with bet365 continues to go from strength to strength, and this real-money agreement is a natural evolution of our collaboration. By deploying our games globally, including in key

U.S. jurisdictions, we bring together two teams focused on quality, innovation and sustainable long-term growth. We’re incredibly excited about what the future holds.”

A spokesperson at bet365 said, “Leveraging Incentive Studios’ expertise in real money gaming, we are thrilled to expand our relationship and further enhance our global Casino offering. Customers worldwide will be able to enjoy this innovative addition to our portfolio of cutting-edge content.”

The initial real-money games from Incentive Studios’ collection will debut on bet365’s platform in 2026, with more releases to come after that.

This agreement bolsters Incentive Games’ continued growth in regulated markets globally, after recent license

approvals in the UK, Ontario, and Michigan, and further solidifies the firm’s status as a reliable real-money gaming provider to top operators.

The post Incentive Games, bet365 Broaden International Partnership to Introduce Real-Money Gaming appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Booth 1F50b

KingMidas Games Scales Up Plans for ICE Barcelona 2026

Published

30 minutes ago

January 12, 2026

Wladimir P.

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KingMidas Games, a top iGaming provider, will showcase its offerings at ICE Barcelona 2026, occurring from January 19 to 21, 2026, at Fira Barcelona Gran Via. Situated at Booth No. 1F50 and covering more than 115 square metres, the KingMidas Games exhibit will showcase its newest game launches alongside its expanding range of Intellectual Property (IP) partnerships.

ICE Barcelona continues to be a key global hub for the iGaming sector, and KingMidas Games will present an ambitious agenda aimed at enhancing connections with operators, aggregators, and industry leaders. A full schedule of marketing efforts and on-site activities will generate numerous chances for significant dialogues, interactive gameplay, and greater exploration of KingMidas Games’ growing collection.

KingMidas Games will also serve as the Official Hydration Sponsor for ICE Barcelona 2026. Attendees will find KingMidas Games featured across hydration stations in all four halls, delivering prominent visibility and consistent touchpoints throughout the venue.

Highlighting In-Demand Games and Experiences Driven by New IP

At Booth 1F50, KingMidas Games will showcase notable releases across various categories, featuring popular titles that are steadily gaining popularity in international markets.

Notable mentions are Chicken Crossy, a top request from KingMidas Games, and the widely favored Coin Pusher series, which includes new variations like a Jurassic-themed version set to launch at ICE Barcelona 2026.

KingMidas Games will showcase its newest Slots, such as Cleopatra’s Treasure, along with its expanding collection of IP-driven titles. Guests will engage with TORIDAMA and discover new partnerships making their first appearance at ICE Barcelona 2026, solidifying KingMidas Games’ role as a portal to unique and culturally meaningful content.

Visit Booth 1F50 to Play, Connect, and Win Prizes

KingMidas Games invites all ICE Barcelona attendees to visit Booth 1F50 to meet the team, experience the newest games first-hand, and take part in interactive demonstrations. Visitors can also enjoy on-site gameplay and walk away with attractive prizes, adding another reason to stop by, connect, and explore what’s next from KingMidas Games.

The post KingMidas Games Scales Up Plans for ICE Barcelona 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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January 2026 Strategy Guide: 25 Free Spins and Bushveld Tips for Springbok Casino

Published

2 hours ago

January 12, 2026

Wladimir P.

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Claim 25 Free Spins on the OZ Golden Trail slot (no deposit required) and learn from the bushveld’s wild guides into a luckier 2026

With the start of the new year, SpringbokCasino.co.za welcomes players to a distinctly South African experience with its January highlight, the ‘Savannah Side Quests,’ along with 25 Free Spins on the new OZ Golden Trail slot.

This January, swap wizards and warriors for South Africa’s native wonders—Hyena, Tortoise, Kingfisher, Meerkat, and Buffalo—each leading you on a unique “Side Quest” drawn from their bushveld survival techniques. Pursue their objectives, strategize wisely, and allow the savannah’s most knowledgeable survivors to guide you to a more fortunate 2026!

“A fresh year brings opportunities for innovative strategies and intelligent starts,” stated Daniel Van Wyke, PR Manager at Springbok Casino. “Who could be more qualified to guide us in seizing opportunities and overcoming challenges than the first residents of our land? The ‘Savannah Side Quests’ merge the thrill of the game with the enduring wisdom of our nature, providing a genuinely unique kickoff to 2026.

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The post January 2026 Strategy Guide: 25 Free Spins and Bushveld Tips for Springbok Casino appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.