AGCO
AGCO wins International Association of Gaming Regulators’ (IAGR) Regulatory Excellence Award
The Alcohol and Gaming Commission of Ontario (AGCO) has been awarded the International Association of Gaming Regulators’ (IAGR) Regulatory Excellence Award for its work on developing and implementing the regulatory framework for Ontario’s new internet gaming (igaming) market that launched earlier this year.
The honour was announced October 19 at the IAGR’s Annual International Regulatory Awards Gala Awards Event, A Kickstart for Collaboration: Sparking Innovation in Regulatory Practice, in Melbourne, Australia. This award is presented for “excellence in gaming policy and regulation recognizing an outstanding contribution and achievement by a regulator in advancing efficient and effective gambling policy and regulation”. Gaming regulation is a complex and distinctive discipline, and the awards aim to recognize teams who have made outstanding contributions and achievements in international gaming regulation. The AGCO played a key role as part of a large team led by the Ministries of the Attorney General and Finance to develop a strong, responsible internet gaming model to combat the illegal market.
“This award recognizes the exceptional skill, commitment and energy that was required from the AGCO team to launch a new regulated igaming market in Ontario, particularly in the midst of the COVID-19 pandemic. This achievement would not have been possible without our partners at the Ministry of the Attorney General, ” said Tom Mungham, Registrar and CEO of the AGCO. “Before the launch of the new competitive igaming market last April, residents of Ontario wagered significant amounts each year on igaming websites with limited consumer protection and responsible gambling measures. Many players who accessed these sites were not aware they were in fact unregulated. We are honoured to be recognized on the international stage for our efforts to serve the people of Ontario.”
“Congratulations to the team at the AGCO on their well-deserved award for regulatory excellence,” said Attorney General Doug Downey. “My team was honoured to work with AGCO in developing a strong, responsible, competitive internet gaming model that effectively combats the illegal market, attracts investment and creates good jobs.”
“On behalf of the panel of judges and the IAGR Board, congratulations to The Alcohol and Gaming Commission of Ontario,” says Jason Lane, IAGR President and award judge. “The scale and breadth of the regulatory reform coupled with the detailed evidence of enhanced delivery of the new licensing regime made AGCO’s nomination a standout.”
The AGCO’s igaming framework developed in Ontario is the first of its kind in Canada, meeting the unique legal obligation of the province to conduct and manage gaming, while creating a competitive market to bring private operators (and their players) into the regulated sphere.
Throughout the development of the regulatory framework for igaming, the AGCO closely engaged with a broad range of stakeholders – including policy, legal and communications teams with the Ontario government and experts from the responsible gambling, sports integrity, and anti-money laundering communities – to ensure that Ontario’s market is attractive and competitive while also establishing high standards for responsible gambling, player protection and game integrity. The result is a robust and balanced regulatory framework, evidenced by the number of operators and suppliers that have already entered the market or are currently in the application process, as well as feedback received by industry and consumers in the first few months since the market launched.
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As CEO of Prime Skill Games Inc., I feel compelled to address recent comments made by the Alcohol and Gaming Commission of Ontario regarding so-called unapproved gambling machines in convenience stores across the province.
Let me be perfectly clear
Our machines are not gambling devices. They are entirely skill-based, fully compliant with the law, and built on the fundamental idea that players are in control. The outcome of every session is determined solely by the player’s ability, not by random chance.
Prime Skill Games is proud to be the only true skill game operating in Ontario today.
We categorically reject any suggestion that our products fall under the definition of unregulated gambling. Such statements are inaccurate, misleading, and fail to recognize the critical distinction between games of skill and games of chance.
We stand firmly behind the legality of our machines and the integrity of our operations. We will demonstrate this through every available means, whether through legal documentation, expert analysis, or, if necessary, before the courts. We are prepared and unafraid to defend the truth.
To our players, partners, and business community, we want to reassure you that our mission has not changed. We are committed to offering a responsible, transparent, and innovative entertainment experience. We will not be intimidated by broad and baseless accusations, and we will continue to move forward with strength and clarity.
Sincerely
Matt Zamroźniak
Chief Executive Officer
Prime Skill Games Inc.
The post Prime Skill Games Inc. Official Response to AGCO Press Release appeared first on Gaming and Gambling Industry in the Americas.
The Alcohol and Gaming Commission of Ontario (AGCO) is continuing its efforts to combat unregulated gambling and protect the public. As part of these efforts, the AGCO took steps this week to revoke the lottery seller registrations of a number of retailers in the GTA that were found to be offering unapproved electronic gambling machines under the Prime Slot brand.
The AGCO regulates all gambling in the province of Ontario to ensure gambling products and gaming sites are held to high standards of game integrity, player safety, and the protection of minors and vulnerable individuals.
Over the past decade, unregulated gaming machines have increasingly proliferated across North America. While they largely rely on chance like traditional slot machines, manufacturers have claimed they are games of skill and have installed terminals in convenience stores and other locations where gaming machines would otherwise be prohibited.
The AGCO will continue to take every action within its authority to protect the public against the risks that these unregulated machines pose – particularly in locations easily accessible to children and youth.
A registered lottery seller served with a Notice of Proposed Order to revoke their registration has the right to appeal the AGCO’s action within 15 days to the Licence Appeal Tribunal (LAT), an adjudicative tribunal that is part of Tribunals Ontario and independent of the AGCO.
“Unapproved gambling machines have no business being in convenience stores or other locations, particularly those that are available to children and youth. ” – Dr. Karin Schnarr, Chief Executive Officer and Registrar, AGCO
Background:
Under Section 10(b) of the Gaming Control Act, the Registrar shall refuse to register an applicant as a supplier or to renew the registration of an applicant as a supplier if there are reasonable grounds to believe that the applicant will not act as a supplier in accordance with law, or with integrity, honesty, or in the public interest.
Under Section 12 of the Gaming Control Act, the Registrar may propose to suspend or to revoke a registration for any reason that would disentitle the registrant to registration or renewal of registration under section 10 if the registrant were an applicant.
The post AGCO takes action to remove unapproved gambling machines from Ontario convenience stores appeared first on Gaming and Gambling Industry in the Americas.
As of July 11, 2025, the Alcohol and Gaming Commission of Ontario (AGCO) no longer requires Registrar approval for responsible gambling (RG) training programs for casino and lottery employees. This change applies to both the Gaming and Lottery Standards and supports a more flexible, outcomes-based approach.
What’s changing
• Standard 2.5 has been updated to remove the need for Registrar approval of RG training.
• Training must still be mandatory, regularly updated, and based on best practices.
• Employees must understand responsible gambling, their role in player protection, and how to support those showing signs of gambling harm.
What this change means for operators and lottery retailers
• Casino and lottery operators now have more flexibility to design and update RG training.
• Existing PlaySmart training remains valid.
Why this change matters
This change reduces red tape, encourages innovation, and maintains Ontario’s high standards for player protection. This also aligns with AGCO’s outcomes-based regulatory approach and brings greater consistency across gaming sectors, including iGaming.
The post AGCO Updates Responsible Gambling Training Standards for Gaming and Lottery appeared first on Gaming and Gambling Industry in the Americas.
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