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Rise of the machines: AI-driven system outclasses standard CRM in first ever trial

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ibex.ai’s solution challenges status quo by generating up to 20% more NGR

 A ground-breaking trial conducted by Artificial Intelligence expert Ibex.ai has generated 20 per cent more Net Gaming Revenue (NGR) using 17 per cent less bonus spend than a manual campaign conducted by a team using a well-known CRM supplier.

Their solution, using only artificial intelligence and unencumbered by traditional staffing costs, also produced 11 percent more revenue from new players when the two went head-to-head.

And an extra 7 percent was acquired from reactivated players, presenting a compelling set of results for casinos and sportsbooks looking to cut overheads and improve margins.

The trial, which was conducted over a two-month period, split players 50/50, with Ibex.ai taking even numbered player IDs and the incumbent supplier taking odd. The same actions were made available to both parties and, to avoid any anomalies, VIPs were excluded from the results.

Thomas Aigner, Head of Business Development at Ibex, who is offering free try-outs of the system, believes the eye-opening statistics will be welcome news to operators facing spiralling costs as they budget for 2023.

He added: “Our experiment, which is the first conducted in the industry, has proven conclusively that the technology at the core of our business is capable of generating significantly higher profits with considerably fewer costs.

“Lots of our rivals talk about automation but can only do this after implementing rule-based systems involving the likes of customer journeys and gamification. That isn’t self-learning, nor is it capable of 100 per cent automation.

“We are now calling on operators and suppliers to challenge us and test our solutions to find out for themselves the ease with which Ibex can improve profits and save money.”

Ibex’s system allows operators to introduce complete automation and personalisation to their player-focused campaigns should they desire it.

It also reduces overall costs as it doesn’t require a large CRM team, giving operators more time to think strategically and creatively, rather than being bogged down in an endless round of individual campaigns.

It currently supports 65 casino and sport brands with its CRM, with more than ten million players under its management.

The company is offering all new partners the opportunity to test their models through a three-month date exchange trial via their self-service portal that needs no integration.b

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Soaring US Prediction Markets Face Tougher Road In Europe

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Prediction markets have established a stable, if highly controversial, regulatory niche in the USA and are reaping the rewards from sidestepping traditional gambling markets. So what about Europe? Early signs suggest that any path to success will be significantly more complex.

Over the past 18 months, prediction markets have completely upended the gambling ecosystem in the United States. The likes of Kalshi and Polymarket have gone over the heads of the state regulators to offer a nationwide betting-like service without the need to acquire numerous state-managed licences.

Billing themselves as an alternative financial product, rather than a betting platform, prediction markets are regulated in the US by the Commodities Future Trading Commission (CFTC).

Using these platforms to make a forecast on the Superbowl, operators argue, is no different than risking money on the fluctuating price of corn or whether Disney stock will fall in a week’s time.

That viewpoint has the backing of none other than US President Donald Trump, whose administration has given clear approval to the sector, much to the outrage of the many online sports betting operators still toiling under the various regulations imposed by individual states.

Not such a warm welcome

Europe, however, looks to be a less friendly playing field.

This week, the Netherlands Gambling Authority (KSA) issued Polymarket with a cease and desist order, and a threat of weekly fines of €420,000 if it did not withdraw from the Dutch market.

The authority said that the predictions giant had been offering markets on last year’s Dutch election and ensuing coalition negotiations, which have now ended the appointment of Rob Jetten as Prime Minister.

“Although Polymarket itself states that prediction markets do not fall under the category of gambling, the KSA has taken a different stance,” the regulator said.

“After contacting the company about its illegal activities on the Dutch market, there has been no visible change, and the offering remains available.”

As of the time of publication Polymarket now lists the Netherlands among the group of territories where it says trading is prohibited.

The other European markets where Polymarket declares it will not accept wagers are Belgium, France, Germany, Italy, Poland, Russia and the UK.

Kalshi provides a similar list, which includes Ukraine, Switzerland and Hungary.

That leaves large swathes of Europe available for these companies to operate in, but the status of those operations is unclear at best.

Unlike the US, there is no backing from the EU-level financial regulators for prediction markets. To date, Brussels has not seen fit to comment on the sector at all.

While some legal experts have argued that predictions operators will be able to work in the same sort of legal grey area they enjoy in the US, others are less confident.

“Any other gambling jurisdiction [apart from the US] would regard prediction markets as gambling,” said David Zeffman, head of gambling at London law firm CMS.

Polymarket did not responded to a request for comment on its KSA enforcement by time of publication.

UK sends a message

Although the UK now marches to the beat of its own regulatory drum post-Brexit, there may still be some clues for the rest of Europe in the way that the Gambling Commission (UKGC) has chosen to approach the sector.

In a statement released earlier this month on whether predictions markets are allowed in the UK, the conclusion is very clear: These are just betting exchanges.

“If a prediction market operator was to launch here in Great Britain, we do not believe they would be able to classify themselves as non-gambling products,” said Brad Enright, the commission’s director of strategy.

If Polymarket, Kalshi or another similar company wanted to operate in the UK, it would need to acquire what the regulator calls a “betting intermediary licence”.

“Their core aspects are akin to what in the UK would be described as a ‘Betting Exchange’,” concluded Enright.

Even if prediction markets could successfully argue that they are more akin to financial products, David Zeffman of CMS told EEGaming that this would not create any room to manoeuvre.

“As far as the UK is concerned, it’s either gambling (and then falls under the GC’s jurisdiction) or it’s a financial instrument (and then falls under the FCA’s jurisdiction) – I don’t think there’s any gap between these,” he said.

Didn’t we already do this?

This characterisation of prediction markets as betting exchanges matches what several industry veterans have been saying for some time. Particularly those with long memories, who recall the arrival of Betfair over 20 years ago and the revolutionary effect it had on the market.

The ability to lay bets against another gambler proved to be extremely compelling and Betfair eventually became part of what is now industry giant Flutter.

However despite its originality and impact, time has shown that traditional bookmaking is significantly more popular.

Figures from the Gambling Commission for the 24/25 financial year show that exchanges accounted for just 3.9 percent of the online betting market, compared to 95.3 percent for standard bets.

In the current early days of prediction markets in the US, they do seem to be taking a bigger slice of the pie.

Analysis by the Financial Times suggests that Kalshi is generating annual sports wagering revenues of around $1.3bn, compared to the total US sports betting market of $14bn.

In a strange circular twist of fate Flutter and its chief rival DraftKings have abandoned their allies from the US casino industry and signalled plans to open stateside prediction markets of their own.

But despite their growing status in the USA, precisely how much grey market grace prediction markets can enjoy in Europe is uncertain, but so far the European regulatory response seems significantly colder than the warm embrace of Trump’s America.

The post Soaring US Prediction Markets Face Tougher Road In Europe appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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Daniel Alinder CEO at Vindral

Vindral Integrated into Swedish Television’s Remote Production Workflow for Milano Cortina

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Swedish Television (SVT) has chosen Vindral as a component of its software-driven method for remote production, which has been reported by various media sources (read more here). The system is presently employed for the ongoing coverage production in Milano Cortina.

The partnership is a key component of SVT’s groundbreaking NEO initiative, representing Next-Gen Online Production. Inaugurated in 2020, NEO was designed with the goal of facilitating entirely software-driven remote production and distribution. The initiative signifies not just a technical change but also a change in perspective, driven by the belief that production processes ought to be easy to understand and use, without needing specialized engineering knowledge to start or oversee a broadcast. In addition to flexibility, the initiative seeks to enhance cost efficiency in remote production settings.

Vindral has been chosen as a technology provider within this extensive NEO ecosystem, featuring both of Vindral’s main offerings, Vindral Composer and Vindral Live. Vindral Composer and Vindral Live are utilized as instruments in the live broadcast pipeline, facilitating low-latency contribution streams to producers, real-time compositing, along with audio processing.

Moreover, Vindral Composer substitutes conventional hardware-focused production arrangements with a software-driven compositing option that allows for quicker implementation, simpler configuration, and greater accessibility for production teams.

Vindral Live Multiviewer enables concurrent observation of several channels in the production setting. Vindral Live also provides production feeds utilizing Media Over QUIC (MOQ), an advanced transport protocol that facilitates ultra-low-latency video contribution between distant production locations via standard internet connections.

A key challenge of the NEO project was ensuring reliable performance at a lower cost while also allowing for increased flexibility. The Games, rooted in the principles of excellence, respect, and friendship, consistently unite viewers across nations, with advanced, robust production infrastructure crucial for delivering that experience to audiences effortlessly.

Vindral, established by Swedish technologists with extensive knowledge in video, audio, real-time streaming, computer vision, and AI, offers a high-performance live video platform designed for contemporary broadcasters.

Daniel Alinder, CEO at Vindral, commented: “We’re proud to support Swedish Television in its sports coverage through the NEO project, now in use for one of the world’s most prestigious events. SVT has long been recognised as a pioneer in broadcast innovation, and working within this forward-looking remote production environment, and world-class team, is a strong validation of the platform we have built.”

The post Vindral Integrated into Swedish Television’s Remote Production Workflow for Milano Cortina appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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EGR Europe Awards 2026

REEVO Wins “European Casino Content Supplier Under 5 Years” at EGR Europe Awards 2026

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REEVO has been recognised as the “European Casino Content Supplier Under 5 Years” at the prestigious EGR Europe Awards 2026, held at the Hilton in Malta.

This award represents a major milestone in REEVO’s journey and highlights its rapid growth, innovation and commitment to delivering high-performing casino content to partners across Europe and beyond.

The EGR Europe Awards celebrate the most successful and innovative companies in the online gaming industry. Winning in the “Casino Content Supplier Under 5 Years” category reflects REEVO’s strong market impact in a short period of time, as well as its dedication to product excellence and partner success.

Since its launch, REEVO has focused on:

• Delivering premium, high-converting slot content.

• Expanding a fast-growing aggregation platform.

• Building strong strategic partnerships across regulated markets.

• Prioritising performance, innovation, and player engagement.

This recognition reinforces the strength of REEVO’s vision and the results achieved together with its partners.

Winning this award is a testament to the hard work, creativity and determination of the entire REEVO team. From game development and platform engineering to commercial and operations, every department has played a key role in building a brand that stands out in a highly competitive industry.

The post REEVO Wins “European Casino Content Supplier Under 5 Years” at EGR Europe Awards 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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