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SOFTSWISS Unveils Game Aggregator Client Satisfaction Survey Results

High-level client support at every stage of cooperation compared to competitors is one of the key advantages highlighted by the SOFTSWISS partners during the customer satisfaction survey conducted in January-February of 2022 by the leading evidence-based insights and consulting company Kantar Ukraine.
The main objectives of the research were to get insights on client expectations when choosing the iGaming software provider, discover product and workflow characteristics that are the most significant for partners, and disclose the level of satisfaction with SOFTSWISS solutions and services compared to competitor products. The survey was conducted among partners of the SOFTSWISS Game Aggregator, one of the most demanded products in the company’s portfolio.
Survey results: Industry insights
According to the research, the crucial functional reasons for choosing a business partner in the iGaming industry are the following:
- Wide range of games
- Flexibility in discussing terms of service
- Quick response and resolution of issues
At the same time, the characteristics which have low importance are the availability of licences and certifications for regulated markets and overall positive reviews about the company.
As for the emotional characteristics which influence the decision, the top 3 became:
- Simple and quick communication with the [account] manager
- Offers you services and products that meet the needs of your company
- Long-term partnerships
The least important emotional attribute is the software partner’s prestige.
Based on the survey, clients cite the main reasons to terminate the business relationship would be poor quality or lengthy request resolution, lack of involvement of a company representative in resolving issues, as well as lack of additional technical features and functionality. Another significant motive that could cause clients to stop cooperation is bad-quality support.
As stated in the research, SOFTSWISS partners also highlighted the top 3 most important functional characteristics of the game aggregator:
- Stable access to games
- Fast response to unscheduled malfunctions
- Experienced integration support and further support from the game aggregator team
In addition, clients noted that they received “timely communication about the changes in the API” and were promptly notified about new “API technical opportunities”.
SOFTSWISS overview
The results of the survey showed that 90% of Game Aggregator clients are satisfied with the products they use from SOFTSWISS. They pointed out that the most significant characteristics they considered when choosing SOFTSWISS were:
- Prompt and quality communication at different stages of the joint work
- Variety of games
- Flexible terms of service
- Easy integration process
These characteristics are in line with what SOFTSWISS aims to deliver to clients. This convergence allows us to say that SOFTSWISS meets the key expectations of industry players. The status of the company as a reliable partner is also confirmed by the fact that customers use several SOFTSWISS products at the same time. Along with the Game Aggregator, SOFTSWISS partners most often purchase the affiliate management platform Affilka. 55% of SOFTSWISS Game Aggregator clients have integrated the affiliate tracking software and are highly satisfied with it.
Client Opinion: Game Aggregator Characteristics
As reported in the research, the overall satisfaction index of the SOFTSWISS Game Aggregator is 8.2 which is an excellent result. Such a high level of client satisfaction demonstrates SOFTSWISS’ focus on meeting client needs and providing top service that is efficient and appreciated by partners. The SOFTSWISS Game Aggregator received a high score for each of the crucial characteristics which were pointed out by the industry players in terms of choosing this kind of product (on a scale of 1-10, where 1 is the least important and 10 is the most important):
- Stable access to games – 9.0
- Timely notifications about planned work – 9.0
- Quick response to unscheduled problems (notifications, solution speed) – 8.8
- High-level of integration support and further support from the Game Aggregator team – 8.5
It is worth noting that the SOFTSWISS Game Aggregator received the highest score for the most significant feature for clients, namely, stable access to games.
When examining the survey results related to the level of service support, the numbers display that client service is higher than that of competitors, which is an essential achievement for the team:
- SOFTSWISS – 7.9
- Competitors – 7.4
The most outstanding advantage of the SOFTSWISS client support is the high speed of request responses and a convenient helpdesk service.
“Such research is very helpful for understanding in which direction to move further to improve our performance. We are pleased to see that our partners highly appreciate our work. This inspires us to make the Game Aggregator even better. We strive to be a reliable partner for our clients and provide them with quality service,” commented Tatyana Kaminskaya, Head of SOFTSWISS Game Aggregator.
Summarising the research, the most important reasons for choosing SOFTSWISS in general, and the Game Aggregator in particular, are a fast-growing content base, high-level client support, and prompt communication. The SOFTSWISS team notes that the results correspond to the brand positioning – being a reliable iGaming provider offering expert solutions and an excellent level of service. It is a vital conclusion in terms of evaluating not only a specific product but also the long-term strategy of the company.
“Ongoing work with clients and studying their needs is one of the most important tasks that the marketing department sets. Understanding the customer allows us to create innovative products, as well as to adapt and develop customer service to the highest level. And, of course, we are glad that the results of this study give us not only valuable insights but also show high satisfaction with both our products and service. More and more factors indicate that SOFTSWISS work standards are becoming the benchmark in the industry”, highlighted Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.
About SOFTSWISS
SOFTSWISS is a widely-acclaimed iGaming expert supplying certified software solutions for managing gambling operations. The company has an international team, which counts 1000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.
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Asia
Banijay Asia and NODWIN Gaming form Strategic Partnership to Amplify Youth Engagement in India

Banijay Asia, a part of Banijay Entertainment, and NODWIN Gaming, a material subsidiary of Nazara Technologies, today announced a strategic partnership to revolutionize esports, gaming and youth entertainment in India. This collaboration marks a significant step in blending cutting-edge content with the booming gaming and youth culture ecosystem. As part of this alliance, Banijay Asia will take the helm in producing Playground, NODWIN Gaming’s flagship gaming reality show that has redefined the intersection of gaming, entertainment, and influencer culture in the region. The partnership will also bring new scripted and captive reality shows to daylight, with both companies co-developing new intellectual properties (IPs) and pioneering fresh content concepts across gaming, esports and youth culture.
Deepak Dhar, Founder & Group CEO – Banijay Asia & Endemol Shine India, commented, “This collaboration with NODWIN Gaming is an exciting extension of our vision to create content that resonates with evolving youth audiences. Gaming is not just a sport; it’s a culture, a lifestyle, and a massive content opportunity. With Playground and our upcoming IPs, we aim to redefine engagement and storytelling in this space.” He further added, “I look forward to the creative collaboration with Akshat Rathee, and Joost Roset who we previously worked with, in bringing iconic global IPs to India. This is an invaluable opportunity to create clutter-breaking formats in the youth and gaming space.”
With a diverse portfolio of high-impact IPs including the televised esports tournament – BGMI Masters Series (BGMS), Comic Con India, NH7 Weekender, and more, NODWIN Gaming is a key player in the gaming, esports and youth entertainment ecosystem.
Talking about the partnership, Akshat Rathee, Co-Founder & MD, NODWIN Gaming, said, “Youth entertainment is evolving rapidly, and our partnership with Banijay Asia positions us perfectly to lead that change. With Playground, we’ve just begun to explore what’s possible. Backed by Banijay’s global expertise, we’re now set to scale the IP across multiple languages and markets, with the ambition of building an international format. At the heart of our approach is our philosophy of ‘timeshare of mindshare’. We’re not just creating content, we’re creating cultural moments. The Rusk creative team will stay actively involved as we expand the universe of Playground, aiming to grow from one show to between five and ten each year. This is just the beginning of a bold new chapter in gaming and youth content.”
With gaming emerging as one of the most influential youth-driven industries, this partnership is poised to set new benchmarks in how gaming and entertainment are consumed in India. By leveraging Banijay Asia’s expertise in content creation and NODWIN Gaming’s deep-rooted understanding of gaming communities, the collaboration promises to push creative boundaries and capture the imagination of young audiences nationwide.
Banijay Entertainment has strong expertise in the gaming space, via its global distribution arm Banijay Rights, with successful gaming activations leveraging key brands including Peaky Blinders, Black Mirror, Simon’s Cat and MasterChef.
The post Banijay Asia and NODWIN Gaming form Strategic Partnership to Amplify Youth Engagement in India appeared first on European Gaming Industry News.
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Effortless Spins and Big Wins Await in Stakelogic’s Dolce Far Niente

Stakelogic invites players to embrace la dolce vita in a cascading slot adventure bursting with Modifier Wilds, growing multipliers, and vibrant Italian charm
Roll down the windows and let the warm Italian breeze sweep you away to rolling vineyards and winding streets in Stakelogic’s latest escape, Dolce Far Niente. As a stylish couple cruises beneath a glowing Mediterranean sunset, every spin ignites cascading wins, Modifier Wilds and a max multiplier up to 5,000× the stake.
Dolce Far Niente takes players on a scenic ride across a 5×3 grid with 243 pay ways, delivering wins through cascades that tumble symbols away, creating fresh opportunities for each spin.
Wild Symbols add to the pace, appearing on reels two, three, and four, substituting for all paying symbols except Bonus, Coin and Modifier Wild. The Modifier Wild on reel five sticks in place, destroying its row and triggering a cascade while collecting Bonus symbols in its path. Each cascade increases the multiplier by +1, stacking until the spin resets, with a maximum multiplier payout of up to 5,000×.
Players can also trigger the popular Hold ’N’ Win feature by landing five or more Coin symbols. Starting with three Free Spins, every new Coin resets the counter, allowing the grid to fill for even bigger rewards. The feature concludes when spins run out or all the grid spaces fill with Coins, awarding the total value of all collected Coins and delivering an adrenaline-pumping finish.
To add to the ride, landing three Bonus Symbols on reels one, three, and five awards 12 Free Spins, while multipliers carry through the entire bonus round without resetting. This creates huge potential for cascading wins, while re-triggers keep the action going.
To maximise gameplay opportunities, Dolce Far Niente includes Stakelogic’s signature Super Stake™ feature, allowing players to double their chance of triggering Free Spins by increasing the base bet by 50%. For those who prefer direct access to the action, the Buy Bonus feature enables instant entry to Free Spins or Hold ’N’ Win at competitive rates.
James Jelliffe, Head of Slots at Stakelogic, said: “With Dolce Far Niente, Stakelogic has captured the essence of effortless pleasure—blending cinematic visuals, cascading mechanics, and heart-racing multipliers into one irresistible experience. This release sets the stage for future innovation within the slot game portfolio, and its blend of excitement and relaxation is sure to captivate players.”
The post Effortless Spins and Big Wins Await in Stakelogic’s Dolce Far Niente appeared first on European Gaming Industry News.
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SBC Summit Malta: Payments Innovation Track to Tackle Fraud, Crypto, Open Banking & More

As the global betting and iGaming industry descends on Malta this June, payments will take centre stage as part of SBC Summit Malta’s dedicated Payments Innovation track.
The track, which takes place on Thursday, 12 June at the InterContinental Hotel, will unite payments executives, fintech specialists, and compliance leaders to explore the most pressing challenges and emerging opportunities in payment technology.
With sessions on Open Banking, crypto investment, and the future of fraud prevention and KYC, this track equips professionals to navigate regulatory changes, adapt to disruptive technologies, and meet rising player expectations.
Discussing the inclusion of the Payments Innovation track at SBC Summit Malta, SBC CEO and founder, Rasmus Sojmark, said: “Payments are no longer just a backend function. They’re a key strategic pillar for driving engagement, trust, and scalable growth across the industry.
“That’s why we’ve introduced the Payments Innovation track: to give operators, suppliers, and payments professionals a focused space to deep-dive into critical trends in this space. Our goal is to turn these innovations into actionable advantage.”
Open Banking has the potential to reshape how the gambling industry handles payments, enabling faster deposits and withdrawals, real-time KYC checks, and a lower risk of fraud. Open Banking in Europe: The Disruptor Transforming Payments and Affordability will explore whether the technology can truly deliver on its promise. Featuring Theresia Mallia (Head of Payment Product, Kindred), Christian Reinheimer (Director Payments Product & Technology, LeoVegas), and Sean Spiteri (Head of Payment Solutions, PressEnter), and moderated by Rachael Kennedy (Editor, Payment Expert), the session will examine how Open Banking could enhance affordability checks, streamline transactions, and improve player experiences, while also tackling the regulatory and operational challenges facing operators.
As crypto adoption accelerates across gaming and payments, this session cuts through the hype to deliver grounded, actionable advice. The Crypto Myth-Busting and Trends: How to Invest Wisely and Avoid Common Pitfalls workshop will explore how operators, affiliates, and suppliers can approach digital assets with clarity and caution.Through practical exercises and expert insights led by Joseph Borg (Partner, WH Partners), Wesley Ellul (CCO, Quizando), Mark Grech (Founder & CEO, Pyaza), and Sabine Roiss (CEO & Founder, Crypto-Play), attendees will tackle risk mitigation, navigate market volatility, and develop compliant crypto strategies that enhance player trust within evolving payment ecosystems.
The panel Redefining Fraud Prevention addresses the evolving landscape of AML and fraud prevention. Featuring Piotr Lisak (AML Governance Officer & MLRO, Kindred), Sergio Muscat (Founder, Oxygia Consulting), Greg Papanastasiou (CCO, Play North), the session will explore how operators are leveraging AI, streamlined workflows, and cross-industry collaboration to combat fraud, maintain compliance, and stay ahead of increasingly complex threats.
Also featured as part of the track will be the session Beyond Detection: The Convergence of Fraud & AML in iGaming Risk Management, a fireside chat featuring Tim De Borle (COO, Casumo) and Tamas Kadar (CEO, SEON) as they examine how operators can align fraud and AML strategies to strengthen risk management and streamline compliance.
Beyond the Payments Innovation track, SBC Summit Malta will offer attendees deeper insights into key European and global markets through focused tracks, including Casino Evolution, Europe: Regulation & Compliance, Affiliate Insights, Next-Gen Sports Betting, and the Marketing Playbook. Expert-led workshops across both days will also deliver opportunities for hands-on learning.
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Secure your spot at SBC Summit Malta with our discounted ‘Group Pass‘. For groups of three or more, you can gain access to three days of networking, exhibition, and conference content for the price of €400 (a discount of €200 off a Full Event Pass).
Additionally, you can purchase our ‘Expo+ Pass‘ for €150. This pass grants you access to the conference and exhibition only.
Operators and affiliates can apply for complimentary passes, granting them full access to the event.
The post SBC Summit Malta: Payments Innovation Track to Tackle Fraud, Crypto, Open Banking & More appeared first on European Gaming Industry News.
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