Connect with us

Latest News

SOFTSWISS Game Aggregator B2B Support Launches 24/7 Service

Published

on

Reading Time: 2 minutes

 

SOFTSWISS is pleased to announce the launch of 24/7 B2B Support for all Game Aggregator clients. Previously, requests received by the Game Aggregator team after midnight were handled only in the morning. Now, all clients will be able to get in touch with B2B Customer Support specialists at any time of the day.

Currently, the Game Aggregator B2B Customer Support is bilingual: Russian and English. The customer support staff is always available via a Jira helpdesk, where Game Aggregator clients can create a request ticket. B2B support is priority-based: high priority goes to requests that have to do with many games not working correctly or winnings that need verification.

The time it takes to resolve issues depends on the ticket’s prioritisation and complexity. On average, each new application is processed in no more than 40 minutes. Typically, the team resolves 95% of requests without involving additional specialists, such as technical engineers.

Currently, the Game Aggregator B2B Support team has almost 30 employees, who are divided into four main teams: 

  • Customer Support deals with client issues that arise during the game process (e.g. investigating player activity for fraud).
  • Game Aggregator Setup is responsible for connecting game providers to client casinos, dealing with the connection process, documentation, and technical aspects.
  • Game Release is responsible for managing to add new game titles within the Game Aggregator system. 
  • Partner Portal is a new direction for the Game Aggregator and is currently in development. Its main goal for the future is to always be in touch with game providers.  

This ensures that SOFTSWISS Game Aggregator clients receive full-cycle support, as well as quick and high-quality solutions to any issues. This is especially important considering that the SOFTSWISS Game Aggregator currently has over 11,800 games from 170+ game studios. 

Yauheniya Matsiuk, SOFTSWISS Game Aggregator B2B Customer Support Team Lead, said: “The launch of 24/7 support is a big and important step in developing the Game Aggregator B2B Support. After all, our primary objective is to stay in touch at all times to help SOFTSWISS Game Aggregator clients and their players resolve issues as quickly as possible. Thanks to 24/7 support, we are now even closer to that goal. Today, a team of professionals is working around the clock to ensure that our global clients receive first-class service, no matter where they are in the world.”

 

About SOFTSWISS

The Game Aggregator API connects over 11,000 games from 170+ game studios to casino, sports betting and poker brands via a single integration.

SOFTSWISS is a widely-acclaimed iGaming expert, supplying certified software solutions for managing online gambling operations. The company has an international team, which counts 1,000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, including Curacao, Malta, Estonia, Belarus, Belgium, Sweden, Nigeria, Ghana, Serbia and Greece. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

 

Powered by WPeMatico

Continue Reading
Advertisement

Caesars Digital

RubyPlay partners with Caesars Entertainment in Ontario to advance North American expansion

Published

on

rubyplay-partners-with-caesars-entertainment-in-ontario-to-advance-north-american-expansion

 

RubyPlay, a studio-based content ecosystem, is further strengthening its presence in Ontario as part of its broader North American growth strategy with a new partnership with Caesars Entertainment.

The partnership will see a curated selection of RubyPlay’s fan-favourite titles, including JMania® Lucky Pyggs, Mad Hit® Mr Coin and Diamond Explosion® 7s SE, made available on Caesars Entertainment’s online casino platforms including Caesars Palace Online Casino, Caesars Sportsbook & Casino and Horseshoe Online Casino.

This partnership is also set to expand in the near future with the addition of content from Koala Games, one of RubyPlay’s most popular titles. The launch with Caesars represents a significant milestone for RubyPlay in Ontario, building on its momentum following its initial entry into the province early last year, where its portfolio of high-performance games has already gained traction with top-tier operators.

Partnering with Caesars Digital underscores RubyPlay’s growing influence and reputation within a key global territory, as well as the strength of its multi-studio platform, which is designed to bring tailored content to regulated markets worldwide. The partnership also forms part of a broader collaboration, with potential to expand into additional North American markets.

Dima Reiderman, CCO at RubyPlay, said: “By launching with one of the most trusted names in gaming, we’re not only expanding our footprint in Ontario but also demonstrating the value of our multi-studio model.”

“Launching with Caesars in Ontario allows us to further scale our content offering within a highly competitive regulated market. Our approach is to deliver high-performing titles that align with each operator’s needs, combining the flexibility required for local markets with the consistency needed to scale, while ensuring efficient rollout and strong market relevance.”

Ricardo Cornejo Rivas, Vice President of Online Gaming at Caesars Digital, added: “We’re committed to partnering with brands that bring high-quality, differentiated content to our players.

“RubyPlay provides exactly that with its steady pipeline of tailored, high‑performance titles and we’re looking forward to introducing their games to our online casino customers in Ontario and enhancing our content offering in the province.”

The post RubyPlay partners with Caesars Entertainment in Ontario to advance North American expansion appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Continue Reading

Evoplay

Evoplay spins back time with vibrant new release Jackmaster Fruits

Published

on

evoplay-spins-back-time-with-vibrant-new-release-jackmaster-fruits

Evoplay, the award-winning game development studio, is reinventing a classic with the launch of Jackmaster Fruits, a high-energy title that blends vintage design with modern rewards.

Inspired by traditional fruit machines, Jackmaster Fruits delivers a nostalgic experience, featuring bright fruit symbols, iconic BARs, lucky horseshoes, ringing bells, Jokers and the legendary red 7.

While rooted in tradition, the title introduces a suite of new engaging features to elevate gameplay. Wild symbols substitute for all other icons, helping to complete winning combinations, while Scatter symbols can land anywhere on the reels to trigger further rewarding opportunities.

Landing three or more Scatters in the main game activates the Free Spins bonus, and any additional scatters that land during the feature can subsequently trigger the Extra Free Spins.

For those looking to jump straight into the round, a Bonus Buy option offers the chance to instantly trigger Free Spins, with players in selected markets able to choose between 10, 20 or 30 spins.

With a top Epic prize of up to 100x the bet, Jackmaster Fruits delivers strong retention and exciting win potential in every session.

Using bold visuals and mechanics throughout, Evoplay’s latest standout release delivers a fresh take on a beloved classic, appealing to both traditional slot enthusiasts and modern players.

 

Ivan Kravchuk, CEO at Evoplay, said: “When designing Jackmaster Fruits, we wanted to capture the timeless appeal of traditional slot machines while enhancing the experience with modern features and mechanics.

“The result is a game that feels instantly familiar but still just as exciting at every turn, combining simple gameplay with strong win potential. It’s a perfect example of how we continue to evolve classic concepts for today’s players.”

The post Evoplay spins back time with vibrant new release Jackmaster Fruits appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Continue Reading

David Reynolds

Games Global and PearFiction Studios serve up bold flavours in Noodle Riches™ Loot Collect™

Published

on

games-global-and-pearfiction-studios-serve-up-bold-flavours-in-noodle-riches-loot-collect

 

Games Global, together with exclusive studio partner PearFiction Studios, has launched Noodle Riches™ Loot Collect™, a character-driven slot combining refined visuals with high-performing mechanics and maximum win potential of 25,000x.

Set in a lively noodle bar, the 5×4, 25-payline slot follows the world of ramen-loving pandas and a playful master-chef cat, with gameplay shaped around evolving features and varied rewards designed to sustain engagement.

At the core is the Loot Collect™ feature, where collect symbols landing on reels one and five gather values and modifiers from across the reels, including cash prizes, multipliers, boosters and additional Free Spins, bringing multiple elements together on each spin.

The NoodleTastic Zone adds further depth, activated when specific symbols are collected during Free Spins. Once activated, the zone applies multipliers to cash values that land within, increasing the value of collected rewards.

Additional engagement comes via the Catchinko Bonus, which can award instant cash and jackpot prizes, or combinations of Free Spins modes. Fixed jackpots include Mini, Minor, Major, Grand, and Epic.

Four distinct Free Spins modes expand the experience, activated by collecting pot symbols linked to each respective mode. No Low Free spins removes lower-value symbols, Cascade introduces consecutive win opportunities, Jumbo enhances symbol coverage across reels, and Expand increases the layout to 5×8 with 50 paylines. These modes can appear individually or in combination, delivering further variety to gameplay.

Combining a distinctive theme with a strong mix of proven mechanics, Noodle Riches™ Loot Collect™ delivers a feature-rich addition to Games Global’s growing portfolio.

 

Jeremy Coleman, Commercial Director at PearFiction Studios, said: “Noodle Riches™ Loot Collect™ focuses on combining multiple feature types into one cohesive experience. From collect mechanics to varied Free Spins modes, the goal was to build a game with a clear identity that carries through every part of the experience, from the characters to the pacing.”

 

David Reynolds, Director of Games Strategy and Partner Management at Games Global, said: “PearFiction Studios’ Noodle Riches™ Loot Collect™ combines a distinctive theme with a rich, well-executed feature set, creating a highly engaging and immersive player experience — and a strong addition to our portfolio.”

The post Games Global and PearFiction Studios serve up bold flavours in Noodle Riches™ Loot Collect™ appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Continue Reading

Trending

Get it on Google Play

Fresh slot games releases by the top brands of the industry. We provide you with the latest news straight from the entertainment industries.

The platform also hosts industry-relevant webinars, and provides detailed reports, making it a one-stop resource for anyone seeking information about operators, suppliers, regulators, and professional services in the European gaming market. The portal's primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It's an indispensable resource for gaming professionals, operators, and enthusiasts alike.

Contact us: [email protected]

Editorial / PR Submissions: [email protected]

Copyright © 2015 - 2024 - Recent Slot Releases is part of HIPTHER Agency. Registered in Romania under Proshirt SRL, Company number: 2134306, EU VAT ID: RO21343605. Office address: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania