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SOFTSWISS Game Aggregator B2B Support Launches 24/7 Service

Published

4 years ago

January 12, 2022

Reading Time: 2 minutes

SOFTSWISS is pleased to announce the launch of 24/7 B2B Support for all Game Aggregator clients. Previously, requests received by the Game Aggregator team after midnight were handled only in the morning. Now, all clients will be able to get in touch with B2B Customer Support specialists at any time of the day.

Currently, the Game Aggregator B2B Customer Support is bilingual: Russian and English. The customer support staff is always available via a Jira helpdesk, where Game Aggregator clients can create a request ticket. B2B support is priority-based: high priority goes to requests that have to do with many games not working correctly or winnings that need verification.

The time it takes to resolve issues depends on the ticket’s prioritisation and complexity. On average, each new application is processed in no more than 40 minutes. Typically, the team resolves 95% of requests without involving additional specialists, such as technical engineers.

Currently, the Game Aggregator B2B Support team has almost 30 employees, who are divided into four main teams:

Customer Support deals with client issues that arise during the game process (e.g. investigating player activity for fraud).
Game Aggregator Setup is responsible for connecting game providers to client casinos, dealing with the connection process, documentation, and technical aspects.
Game Release is responsible for managing to add new game titles within the Game Aggregator system.
Partner Portal is a new direction for the Game Aggregator and is currently in development. Its main goal for the future is to always be in touch with game providers.

This ensures that SOFTSWISS Game Aggregator clients receive full-cycle support, as well as quick and high-quality solutions to any issues. This is especially important considering that the SOFTSWISS Game Aggregator currently has over 11,800 games from 170+ game studios.

Yauheniya Matsiuk, SOFTSWISS Game Aggregator B2B Customer Support Team Lead, said: “The launch of 24/7 support is a big and important step in developing the Game Aggregator B2B Support. After all, our primary objective is to stay in touch at all times to help SOFTSWISS Game Aggregator clients and their players resolve issues as quickly as possible. Thanks to 24/7 support, we are now even closer to that goal. Today, a team of professionals is working around the clock to ensure that our global clients receive first-class service, no matter where they are in the world.”

About SOFTSWISS

The Game Aggregator API connects over 11,000 games from 170+ game studios to casino, sports betting and poker brands via a single integration.

SOFTSWISS is a widely-acclaimed iGaming expert, supplying certified software solutions for managing online gambling operations. The company has an international team, which counts 1,000+ employees and has an official presence in Malta, Belarus, Poland and Georgia. SOFTSWISS holds a number of gaming licences, including Curacao, Malta, Estonia, Belarus, Belgium, Sweden, Nigeria, Ghana, Serbia and Greece. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, Sportsbook Platform and the Jackpot Aggregator. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution.

BroadHub

Broadway Platform lands Curaçao CGA B2B supplier licence

Published

18 seconds ago

April 16, 2026

Wladimir P.

broadway-platform-lands-curacao-cga-b2b-supplier-licence

Approval covers Broadway Platform’s end-to-end product suite and BroadHub content aggregation platform for use by licensed operators.

Broadway Platform has been granted a B2B licence by the Curaçao Gaming Authority (CGA), allowing the company to supply technology to licensed operators across international markets.

The company said the licence covers its product suite, including casino and sportsbook infrastructure, payment solutions, CRM, risk management, affiliate tooling, and back-office systems.

The approval also applies to BroadHub, Broadway Platform’s content aggregation platform. Broadway Platform said BroadHub provides access to slots, table games and live dealer titles from more than 120 providers.

Giorgi Samkharadze, Director of Broadway Platform, said: “Obtaining the Curaçao B2B licence is an important step in our commitment to providing a trusted, future-ready platform within recognised regulatory frameworks. As compliance expectations continue to rise across global markets, we want our operator partners to have complete confidence in the regulatory standing of their infrastructure provider.”

Broadway Platform said the certification supports its growth plans, including ambitions in Latin America and emerging markets in Africa.

The post Broadway Platform lands Curaçao CGA B2B supplier licence appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Edvardas Sadovskis Chief Product Officer at ICONIC21

ICONIC21 releases Jack and the Wild Beanstalk slot with growing Wild multipliers

Published

19 seconds ago

April 16, 2026

Wladimir P.

iconic21-releases-jack-and-the-wild-beanstalk-slot-with-growing-wild-multipliers

New 5×5, 19-payline title adds Enhanced Free Spins and a 10,000x max win, with bets from 0.1 to 25.

ICONIC21 has launched Jack and the Wild Beanstalk, a new 5×5 slot built around an ascending Wild feature and multiplier progression. The game runs on 19 fixed paylines and adds an Enhanced Free Spins mode designed to increase Wild frequency.

At the core of the game is the “Magic Bean Wild,” which moves vertically up the reels with each spin. ICONIC21 says the Wild’s multiplier increases by its value at every step, and that when multiple beanstalks align their values combine.

The Free Spins mode extends the same mechanic. In the Enhanced version, ICONIC21 says the reels are “boosted with additional beanstalks,” increasing the chance of landing Wilds on subsequent spins.

Jack and the Wild Beanstalk offers a maximum win of 10,000x the stake, with a maximum exposure of 250,000. Bet sizes range from 0.1 to 25.

Edvardas Sadovskis, Chief Product Officer at ICONIC21, said: “Jack and the Wild Beanstalk is built around a simple but powerful idea – visible progression that keeps players engaged.

“The growing Wild mechanic creates genuine anticipation with every spin, and the Enhanced Free Spins mode amplifies this excitement by increasing the frequency of Wilds on the reels.

“It’s a game that builds momentum naturally, and that translates directly into longer sessions and stronger performance for operators. We’re thrilled to be adding another forward-thinking title to ICONIC21’s portfolio.”

The post ICONIC21 releases Jack and the Wild Beanstalk slot with growing Wild multipliers appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Caesars Digital

RubyPlay partners with Caesars Entertainment in Ontario to advance North American expansion

Published

23 seconds ago

April 16, 2026

GamingAmericas.com

rubyplay-partners-with-caesars-entertainment-in-ontario-to-advance-north-american-expansion

Latest launch on Caesars’ marquee online casino platforms marks a key milestone for studio ecosystem

RubyPlay, a studio-based content ecosystem, is further strengthening its presence in Ontario as part of its broader North American growth strategy with a new partnership with Caesars Entertainment.

The partnership will see a curated selection of RubyPlay’s fan-favourite titles, including JMania® Lucky Pyggs, Mad Hit® Mr Coin and Diamond Explosion® 7s SE, made available on Caesars Entertainment’s online casino platforms including Caesars Palace Online Casino, Caesars Sportsbook & Casino and Horseshoe Online Casino.

This partnership is also set to expand in the near future with the addition of content from Koala Games, one of RubyPlay’s most popular titles. The launch with Caesars represents a significant milestone for RubyPlay in Ontario, building on its momentum following its initial entry into the province early last year, where its portfolio of high-performance games has already gained traction with top-tier operators.

Partnering with Caesars Digital underscores RubyPlay’s growing influence and reputation within a key global territory, as well as the strength of its multi-studio platform, which is designed to bring tailored content to regulated markets worldwide. The partnership also forms part of a broader collaboration, with potential to expand into additional North American markets.

Dima Reiderman, CCO at RubyPlay, said: “By launching with one of the most trusted names in gaming, we’re not only expanding our footprint in Ontario but also demonstrating the value of our multi-studio model.”

“Launching with Caesars in Ontario allows us to further scale our content offering within a highly competitive regulated market. Our approach is to deliver high-performing titles that align with each operator’s needs, combining the flexibility required for local markets with the consistency needed to scale, while ensuring efficient rollout and strong market relevance.”

Ricardo Cornejo Rivas, Vice President of Online Gaming at Caesars Digital, added: “We’re committed to partnering with brands that bring high-quality, differentiated content to our players.

“RubyPlay provides exactly that with its steady pipeline of tailored, high‑performance titles and we’re looking forward to introducing their games to our online casino customers in Ontario and enhancing our content offering in the province.”

The post RubyPlay partners with Caesars Entertainment in Ontario to advance North American expansion appeared first on Americas iGaming & Sports Betting News.