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SOFTSWISS Shares Customer Satisfaction Survey Results
SOFTSWISS conducted a large-scale survey in which it assessed customer satisfaction. The survey was conducted by the marketing research leader Kantar Ukraine on behalf of SOFTSWISS. The results show that one of SOFTSWISS’ key differentiators is top-level customer service, which distinguishes the company on the market among competitors.
The survey was conducted from August until September 2021. Its main objectives were to discover which key features and product characteristics are of crucial importance to clients, understand their expectations and measure their satisfaction with SOFTSWISS and its competitors’ products and services.
Among the most important characteristics when choosing a company to cooperate with, respondents pointed out (on a scale of 1-10, where 1 is least important and 10 is most important):
- Prompt response and quick problem resolution (9.2)
- Help in making money (8.9)
- Simple and quick communication with managers (8.8)
- Top-level service (8.8)
- Opportunity to run a successful and profitable business (8.7)
All these characteristics are in line with SOFTSWISS brand positioning to be a reliable supplier of iGaming solutions and to offer clients not only expertise and innovation but also top-level customer service.
Among the least important characteristics when choosing a partner, respondents mentioned: “the development of the entertainment and gambling industry” (7.6), the “leading iGaming provider” status (7.4) and the opportunity to get “a positive effect on their image from cooperation” (6.8).
Based on the survey, customers still rely on feedback received via ‘word of mouth’ when making the decision to partner with SOFTSWISS. However, social media, blogs and newsletters are gaining ground among the top sources of information from which clients discover software suppliers and their advantages and disadvantages.
Among competitors, SOFTSWISS leads the way on the following characteristics:
- SOFTSWISS is considered a long-term partner
- The company ensures easy and fast communication via account managers
- SOFTSWISS shares information related to iGaming with clients
- Provides the opportunity to run a successful and profitable business
- Offers services and products that meet client needs
- SOFTSWISS employees demonstrate a high level of professionalism and expertise during communication
Statistically, our competitors are significantly inferior to SOFTSWISS based on the following characteristics: “opportunity to conduct profitable business”, “high professionalism and expertise” and “maximum involvement of the company representative in solving client problems”.
Among the features most valued by customers when choosing an online casino platform in the top 5 are:
- Support for various payment systems (9.4)
- Financial reporting (9.0)
- Bonus settings flexibility (8.8)
- Payment systems management (8.7)
- Variety of gaming providers (8.6)
Compared to competitors, the SOFTSWISS Online Casino Platform wins by offering more gaming content studios, in-depth financial reporting and gaming licences. In addition, the company was highly rated in terms of customer service. On average, this score is 1.3 points higher than competitors received. This is further supported by the awards SOFTSWISS received this year in the nominations for Best Customer Service Company of the Year at the International Gaming Awards (IGA) and Best Customer Service of the Year at the Starlet Awards.
Summing up, the main reasons for choosing SOFTSWISS were smooth communication and support from account managers, a wide range of complementary products and services, as well as short response times to client enquiries and the inclusion of a gaming licence. Also among the SOFTSWISS advantages cited by survey results is the support for cryptocurrencies and a broad geographical market coverage.
“The secret to the success of any business or brand is understanding the needs and insights of its target audience. While planning this research, our primary objective was to find out the most relevant characteristics of products and services that influence client choice and loyalty. We also wanted to assess growth and improvement opportunities for SOFTSWISS. We are, surely, pleased with the results and the valuable insights gained. It is encouraging to see that our positioning is in line with the needs and expectations of our clients. But what’s even more important is that the survey results confirmed the high marks we have received in nominations at recent awards,” said Valentina Bagniya, Chief Marketing Officer at SOFTSWISS.
About SOFTSWISS
The SOFTSWISS Online Casino Platform is a comprehensive platform for managing games, players, payments, bonuses, website content and reporting. Available as a White Label, Turnkey and Crypto Solution.
SOFTSWISS is an international tech brand supplying widely acclaimed, certified software solutions for managing iGaming operations. SOFTSWISS holds a number of gaming licenses, providing one-stop-shop iGaming solutions. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, the Affilka affiliate platform, and Sportsbook Platform. In 2013 SOFTSWISS was the first in the world to introduce a bitcoin-optimised online casino solution. The company has since been regarded as the leading technical expert when it comes to the use of cryptocurrencies in online gaming.
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Akshat Rathee
Indian Esports 2026: Strategic Growth and the Asian Games Milestone
The Indian esports landscape is transitioning from a period of rapid “spectacle” growth to a phase defined by lasting institutional structure. Following the implementation of the Promotion and Regulation of Online Gaming Act (PROGA), 2026 is set to be the year where regulatory clarity, international competition, and domestic grassroots development converge.
The Impact of PROGA: Policy into Practice
The Promotion and Regulation of Online Gaming Act (PROGA), signed into law in August 2025, has officially moved from policy to practice. Its primary contribution to 2026 is the explicit separation of esports from money-based gaming.
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Legitimacy: By categorizing esports as a legitimate competitive pursuit, PROGA has unlocked state-level adoption and cleared the way for schools and colleges to integrate gaming into their sports frameworks.
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Commercial Confidence: With a clear regulatory environment, brands in sectors like FMCG, automotive, and BFSI are now viewing esports as a stable, long-term youth engagement platform rather than a risky experiment.
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Athlete Pathways: PROGA facilitates the creation of standardized national registries for athletes, ensuring that competitive integrity is maintained across grassroots and professional tiers.
The Asian Games 2026: A Global Stage
The Asian Games 2026 in Aichi and Nagoya, Japan, serves as the most critical milestone for the ecosystem this year.
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Medal Status: Esports will feature as a full medal event with 11 confirmed titles, including League of Legends, PUBG Mobile (Asian Games Version), and Pokémon UNITE.
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Indian Prospects: India’s best historical result (quarter-finals in League of Legends at Hangzhou) has set a high bar. For 2026, the focus has shifted toward high-performance training camps and long-term athlete mentorship to secure a podium finish.
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Multi-Sport Integration: Participation alongside traditional athletes reinforces the narrative that esports is a viable professional career, further encouraging government investment through schemes like Khelo India.
Market Evolution and Key Trends
The Indian gaming market is projected to reach approximately $5.02 billion in 2026, driven by a massive player base exceeding 500 million gamers.
| Trend | Impact in 2026 |
| Mobile Dominance | Over 95% of the market remains mobile-first, fueled by 5G expansion and affordable hardware. |
| Beyond BGMI | 2026 is seeing a push to diversify the market into fighting games, sports simulations, and PC titles to avoid “one-title dependency.” |
| Monetization Shift | Revenue is shifting from pure advertising toward battle passes, subscription models, and in-game progression. |
| Tier II & III Growth | Most new user acquisition is coming from smaller cities, demanding more vernacular and localized content. |
The post Indian Esports 2026: Strategic Growth and the Asian Games Milestone appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Bison Strike
ENJOY Boosts Global Distribution with Strategic EveryMatrix Deal
ENJOY, the fast-rising iGaming content developer, has secured a significant distribution agreement with EveryMatrix. The deal will see ENJOY’s full suite of video slots and next-generation live casino game shows integrated into the SlotMatrix aggregation platform, making them available to an expansive network of tier-one global operators.
This partnership marks a critical milestone for ENJOY as it enters its primary phase of commercial expansion. By joining the SlotMatrix ecosystem—one of the industry’s largest content hubs—ENJOY gains immediate access to regulated markets worldwide and a streamlined path to brand visibility.
Bison Strike and Innovation in the Spotlight
The integration includes ENJOY’s most recent flagship launch, Bison Strike, alongside a curated library of high-performing titles. ENJOY is carving out a reputation for “indie-style” creative flair combined with technical reliability, focusing on two core verticals:
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Video Slots: High-volatility titles with immersive storytelling and meticulously crafted art.
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Live Game Shows: 24/7 interactive experiences streamed from a purpose-built studio, designed to drive player retention through next-gen engagement mechanics.
Leadership Insights on Global Scalability
The agreement follows a string of successful partnerships for ENJOY, which has already established links with platforms like SoftGamings and Gamingtec under the leadership of its new CCO.
“This partnership with EveryMatrix gives us a launchpad that, as a newcomer, we are privileged to access,” said Christos Zoulianitis, Chief Commercial Officer at ENJOY. “EveryMatrix’s reputation as a trusted aggregator and its global distribution power allow us to accelerate our growth significantly. We’re bringing fresh ideas to both the slots and live casino verticals, and EveryMatrix gives us the reach to put that innovation in front of the right operators immediately.”
Bjorn Sjoberg, CCO at SlotMatrix, added: “ENJOY has shown real ambition and creative flair with its early releases. Our mission is to connect high-quality, forward-thinking studios with operators who value fresh content, and ENJOY fits that brief perfectly.”
The post ENJOY Boosts Global Distribution with Strategic EveryMatrix Deal appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Blask Index
Saudi Arabia, Greece, and the Philippines Lead iGaming’s Rising Markets in 2025
Saudi Arabia, Greece, and the Philippines have emerged as the most significant rising markets of 2025, according to a comprehensive year-end analysis from the market intelligence ecosystem Blask.
The findings are based on the proprietary Blask Index, a real-time tracking tool that monitors player attention and search volumes across 107 countries. While established markets like the United Kingdom maintained the top spots, these three jurisdictions saw the most aggressive climbs in global rankings.
2025 Market Movers: The Biggest Climbers
The global iGaming landscape experienced a shift in 2025 as emerging interest in the Middle East and regulatory overhauls in Asia-Pacific redirected player attention.
| Market | Index Rank Change | 2025 Position | Key Growth Driver |
| Saudi Arabia | +9 Places | 20th | High youth demographics & digital adoption |
| Philippines | +4 Places | 12th | New PAGCOR B2B licensing framework |
| Greece | +4 Places | 17th | Robust online growth from operators like OPAP |
Saudi Arabia: The Surprise Performer
Saudi Arabia was the year’s most improved market, breaking into the Global Top 20 for the first time. Despite strict local prohibitions, the market saw a sharp uptick in interest driven by a young, mobile-first population (over 70% under age 35) and a massive shift toward digital entertainment under the Vision 2030 initiative. The growth reflects an “underground” surge in demand typically seen in restricted but hyper-connected markets.
Philippines: Regulatory Modernization
The Philippines climbed to 12th place, fueled by the PAGCOR (Philippine Amusement and Gaming Corporation) decision to formalize the iGaming supply chain. The introduction of the B2B Accreditation Framework in October 2025 forced game developers, aggregators, and payment providers to undergo formal probity checks, bringing the region in line with mature jurisdictions like the UK and Ontario.
Greece: Digital Transition
Greece’s ascent to 17th place was largely attributed to the performance of its largest operator, OPAP. The company reported double-digit growth in its iGaming and sports betting divisions throughout 2025, with online GGR surging nearly 20% in the first half of the year. This success underscores the Greek market’s successful transition from a retail-heavy model to a digital-first ecosystem.
“The global iGaming landscape is shifting faster than ever,” said Max Tesla, CEO and co-founder of Blask. “Operators that can spot emerging trends early, and understand what is actually driving interest on the ground, are far better positioned to capture new growth opportunities as they appear.”
The post Saudi Arabia, Greece, and the Philippines Lead iGaming’s Rising Markets in 2025 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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