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SoftSwiss Anti-fraud service resolves more than 70 players complaints worth 370,000+ euro in 9 months

SoftSwiss is proud to announce that its anti-fraud service provided over 70 resolved complaints with a total refund sum exceeding 370,000+ euro over a 9-month period starting from July 2020. These astonishing results speak of SoftSwiss impartiality and objectivity in terms of operator/player conflict resolution, as well as proving the high levels of security and transparency throughout all of the SoftSwiss processes.
The Anti-fraud service forms part of the SoftSwiss Managed Services, which also includes First Line Support and VIP & Retention services teams under its roof. The Anti-fraud service provides all SoftSwiss Online Casino Platform clients with outstanding security techniques, by not only delivering the security checks but also the basic knowledge helping clients to improve their team in fraud prevention. The service enables bonus abuse checks on players, checking and blocking of duplicate player accounts, further investigation of potential collusions, as well as other abusive behavior. Furthermore, SoftSwiss anti-fraud provides identification and recognition of game patterns used in order to extract benefits. What’s also highly important, the qualified customer support associates do consultations on GDPR compliance and data protection. The Anti-Fraud team acts strictly in accordance with the gaming websites’ Terms & Conditions, as well as applicable licensing and regulatory requirements.
Anastasia Vyshinskaia, AntiFraud Team Lead: “Our team is glad to be helping out such a large number of people and keeping it objective and honest every step of the way. Cooperation with the Support Team of dozens of casinos as well as notifications from the providers helps us always detect and react timely”.
Managed Services is a part of SoftSwiss solutions offered to clients to help them deliver support for their iGaming brand. The department comprises First Line Support, Anti-Fraud Support, Retention & VIP Management services. Providing full-cycle player care, SoftSwiss support teams are the link between player and platform. The services are not only integral to enhancing the user experience and spotting technical errors. The teams do also help to enhance the client’s financial performance and provide fraud protection for their business. With its extensive expertise and flexibility for operators’ business needs, SoftSwiss Managed Services helps to foster the success of clients’ brands.
About SoftSwiss
SoftSwiss is an international tech company supplying widely acclaimed, certified software solutions for managing iGaming operations. SoftSwiss holds a number of gaming licenses, providing a “one-stop-shop” white label casino solution by taking care of all technical, legal, and financial processes on behalf of its customers. The company has a vast product portfolio, which includes an Online Casino Platform, Game Aggregator with thousands of casino games, an Affiliate Platform, and a recently launched sportsbook platform. In 2013 SoftSwiss was the first in the world to introduce a bitcoin-optimized online casino solution. The company has thus been regarded as the leading technical expert when it comes to the use of cryptocurrencies in online gaming.
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BGaming Completes Inaugural TRUE WAYS Online Conference

Rapidly expanding content provider celebrates the success of its first TRUE WAYS Conference
Popular iGaming content provider BGaming recently completed its inaugural TRUE WAYS online conference. The event was held online on June 4th, 2025, from 3:00 to 6:00 PM CET.
TRUE WAYS has been a roaring success for BGaming, exceeding expectations across the board. The event received over 1,500 registrations and had more than 400 external participants, with 47% holding executive roles. Live attendances for the streams varied throughout the event, peaking at between 150 and 200 viewers.
The free and fully accessible virtual event was BGaming’s first foray into the world of conferencing. TRUE WAYS was created to focus on real-world case studies and honest conversations, inviting voices from across the industry to come forward and share their experiences and insights, both positive and negative. The purpose of the event was not just for the speakers to share their own experience, but to emphasize the importance of industry collaboration, one of key principles for BGaming.
Several key speakers provided fascinating insights into the global landscape of the industry. Dmitry Belianin of the Belianin Group highlighted Africa as the next iGaming frontier, citing its massive mobile-first user base and early-stage growth. He pointed to projected 2024 GGR figures: South Africa – $3.5B, Nigeria – $1.1B, and Kenya – $755M. Meanwhile, Sasha Boerma from Split The Pot also focused on Africa, highlighting the need for a localized approacht. To succeed, she urged operators to “go local to grow” — from mobile optimization to cultural immersion through local teams — and emphasized the lasting impact of traditional offline marketing.
Looking at Asia, Ataur Rosul Abeer of Slotegrator identified India, Bangladesh, and Vietnam among major players in the region. He noted that players in these countries prefer simple, engaging formats — particularly sports betting, live games, and crash mechanics. Looking ahead, Ataur pointed to fantasy sports and intuitive, easy-to-grasp game designs as global trends to watch.
BGaming’s CMO, Kate Puteiko, highlighted the importance of building systems for visibility, designing for real-world use cases, and not just focusing on hype, as well as how to think beyond the lobby by offering tools and tracking results. Kate Romanenko, Head of Commercial at Kendoo, shared practical tips on boosting your lobby through leveraging game data. She also highlighted the value of competitive gap analysis and encouraged the use of third-party market research to guide content strategy.
The conference also featured contributions from other industry figures, including Yaroslav Babych (ZM Team), Shahar Attias (Hybrid Interaction), Ivan Bilash (SOFTSWISS), and Marija Hammon (Brand & Marketing Consultant). For those who couldn’t attend or would like to revisit the sessions, all recordings are available by logging in on the conference landing page — your gateway to the brightest iGaming insights.
Marina Ostrovtsova, BGaming CEO, said: “TRUE WAYS was a success for us, and I couldn’t be prouder of everyone involved. The event exceeded all expectations, and the feedback we have received has been extremely positive. As a company, we see great potential in further developing this initiative and collaborating with more voices from across the industry.
“iGaming is in such an exciting place right now, and having a platform where industry experts can come and share their experience is going to benefit everyone. TRUE WAYS provides exactly that, and we are excited to see where this initiative will take us next.”
The post BGaming Completes Inaugural TRUE WAYS Online Conference appeared first on European Gaming Industry News.
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Kambi and JOI gaming (JVH gaming & entertainment group) announce multi-year online sportsbook partnership extension

Partnership renewal ensures JACKS.NL players will continue to enjoy premium, high-quality sportsbook experiences powered by Kambi’s cutting-edge Turnkey Sportsbook
Kambi, the home of premium sports betting solutions, and JOI gaming, the online company of the wider Dutch JVH gaming & entertainment group (“JVH Group”), one of the leading private casino operators in the Netherlands, today announced a multi-year extension to their successful online Turnkey Sportsbook partnership.
Having partnered in December 2020, this extended agreement will see Kambi continue to provide its market-leading Turnkey Sportsbook to JOI’s popular JACKS.NL brand in the regulated Dutch market. JACKS.NL has achieved a top five leading casino and sports betting position in only a few years. With JOI, the JVH group has become the leading omni-channel operator in the Netherlands.
The renewal underscores the strength and success of a partnership which has empowered JOI gaming to establish a strong position in the competitive Dutch online gaming landscape.
JACKS.NL players will continue to enjoy premium sports betting experiences, which leverage Kambi’s award-winning sportsbook technology, powerful differentiation capabilities and access to player engagement tools via Kambi Engage, Kambi’s third-party supplier ecosystem.
Werner Becher, CEO of Kambi, said: “We are delighted to extend our valued partnership with JVH group. The success of JACKS.NL since its launch is a testament to the quality of their brand and operational expertise, combined with the power and flexibility of Kambi’s Turnkey Sportsbook. We look forward to continuing to support their growth and helping them deliver premium sports betting experiences to their players for years to come.”
Eric Olders, CEO of JVH gaming & entertainment group, founder of JOI gaming, said: “Kambi’s premium sportsbook has been instrumental in allowing us to become a go-to destination for sports bettors in the Netherlands. Their commitment to innovation and providing a top-tier product aligns perfectly with our vision for JACKLS.NL. Extending this partnership was a natural step, and we are excited to continue building on our strong momentum and further enhancing our online sports betting offering alongside Kambi.”
The post Kambi and JOI gaming (JVH gaming & entertainment group) announce multi-year online sportsbook partnership extension appeared first on European Gaming Industry News.
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Play’n GO to lead policy discussions at G7, G20 and UN meetings

Play’n GO, the world’s leading casino entertainment provider, is participating in a new initiative taking place as part of the G7 Leader Summit, which will see the company play a leading role in shaping global gambling policy.
The inaugural Global Forum on Responsible Gaming and Gambling Policy is part of a three-part series, which will see Play’n GO also take part in the G20 Summit and the United Nations General Assembly later this year.
Play’n GO’s Head of Government Affairs, Shawn Fluharty, will lead a session on the opening day of the G7 Summit in Calgary on June 13th and will engage directly with global leaders, regulators, neuroscientists, and public health experts on the critical intersection of gambling, mental wellness, and policy development.
The company is the only online supplier to be invited to participate at the forum and its presence underscores its unwavering commitment to responsible play and its pioneering role in shaping a sustainable future for the global gaming industry.
The result of the three meetings will be recommendations that will be formally presented through policy channels, helping to define the next generation of international policy on public health, youth protection, innovation, and societal prosperity.
Play’n GO has been a vocal advocate for increased regulation in the online gaming space for many years, recently announcing it will never supply its content portfolio to sweepstakes casinos.
Shawn Fluharty, Head of Government Affairs at Play’n GO, said: “Positioning responsible gaming at the world’s premier policy forums is vital to ensuring regulation keeps pace with rapid innovation and effectively protects consumers.
“As the only online supplier engaging directly at the G7 Forum on Responsible Gaming and Gambling Policy, and soon at the G20 Summit and United Nations General Assembly, Play’n GO’s presence will showcase the critical value of early collaboration with lawmakers and regulators in forging cohesive, global standards.”
The post Play’n GO to lead policy discussions at G7, G20 and UN meetings appeared first on European Gaming Industry News.
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