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Casino Guru Surpasses 1000 Successfully Resolved Complaints About Online Casinos

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Casino Guru has launched a complaint resolution center in August 2019. This allows casino players to submit public complaints about online casinos and get assisted by the Casino Guru team that investigates the situation and tries to make things right.

Since then, they have been helping an ever-increasing number of players, and the end of 2020 saw the number of resolved complaints in the Casino Guru system surpass a milestone of 1000 – a great feat displaying the impact of conflict mediation on the industry.

There are thousands of online casinos operating across the world, and not all of them behave in accordance with what most players and experts would consider ‘fair play.’ Some of them are outright malicious, whereas even very good casino websites sometimes mistreat a player, either knowingly or unknowingly.

Being able to submit a public complaint and get assisted by experts that know how the industry operates and what to do, is a great feature that is available on Casino Guru, as well as other casino-related websites, alternative dispute mediation services, and directly via regulators and licensing authorities.

Matej Novota, the head of Casino Guru’s Data and Complaint team, is delighted to see his team making a difference. “There are currently 8 people in our team helping players with their casino-related complaints. It takes quite a lot of work to assist hundreds of players each month, to investigate the situation, find out what really happened and how the situation should be handled fairly, and then try to get the casino to make things right. That said, it gives us an opportunity to help players directly and perhaps even change the entire industry for the better, which definitely makes it all worth the countless hours we put in.”

According to Matej, most common complaints about online casinos are related to these areas:

  • Rejected bonus payouts because of breached bonus terms
  • Delayed withdrawals or other withdrawal-related issues
  • Issues with KYC verification or blocked accounts
  • Player fraud accusations
  • Issues related to self-exclusion and other responsible gambling tools

He also added that the number of resolved complaints does not tell the entire story. “We surpassed the number of 500 complaints per month in December for the first time. Most of those get rejected because players stop communicating or because the casino actually hasn’t done anything that can be considered unfair. As for the remaining, justified complaints, we do our best to get them resolved, but this is not always possible, as not all casinos cooperate and are willing to adhere to our relatively strict idea of what is fair and what isn’t.”

Regarding the recent milestone, Matej commented: “The counter of successfully resolved complaints is over 1000 now and we are happy to have passed this milestone, but I also have to add that some of these complaints would get resolved even without our direct help. Sometimes, the player’s issue sorts itself out without our assistance. And sometimes, we don’t need to intervene, as simply the fact that the player has complained publicly – which can potentially hurt the casino’s reputation – can help the casino change their mind and make things right by themselves. But some cases are extremely complex and require a lot of analytical thinking and time to find out what happened and make things right, and it’s these cases that are the most rewarding to get resolved. Really makes it all worth it!”

Arguably, it would be even better if all things worked in a way that players wouldn’t have to complain at all, but that isn’t likely to happen any time soon. That’s why it’s good that websites like Casino Guru assist players with their issues, and, to make things even better, do it absolutely for free.

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BC.GAME Launches CFN 2025 Betting Markets Ahead of December 5 Dubai Event

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Crypto Fight Night 2025 is set to take place in Dubai on December 5, with the full fight card now confirmed. As the event’s Exclusive Gaming Partner, BC.GAME has listed CFN odds under BC.GAME Specials, with a clear and simple Winner market as the core option, allowing players to back the fighters they believe will get the job done before fight night.

  1. Main event: Tactical Investing vs Barney

The headliner is Tactical Investing vs Barney at 85kg ±2, scheduled for three rounds of two minutes with 14oz gloves. American debutant Alexander “Tactical Investing” Bannister steps in against UK fighter Louis “Barney” Smith, who brings a 2–1 record. One side offers physical tools and the unknowns of a first outing; the other arrives with live ring experience and proven results.

In BC.GAME Specials, this main event is available on the Winner market. The page shows the two fighter names, fight time, and their respective prices. Players can simply use their read on form and style to decide who they think will come out on top and place their pre-fight bets accordingly. As the final bout of the night, it’s also the most natural place to start a CFN betting slip.

  1. Heavyweight clashes: big frames, short distance

Heavyweight action is another key draw on this CFN card. Several bouts sit in the 94–105kg / 210lbs+ range with a three-round format, including matchups such as Primetimeindy vs White Boy Summer (210lbs ±10) and Majestic Drama vs NFT Kid (220lbs ±3). Higher weight and shorter distance mean every clean shot has the potential to swing the result.

With the Winner market in focus, the betting logic stays straightforward: looking at size, power, recent form and approach, deciding who is more likely to have the upper hand in exchanges, then see whether the current price matches the expectations before choosing a side. For fans who enjoy heavy punches and momentum swings, these fights naturally become must-watch and often must-bet moments on the card.

  1. Women’s bout and statement matchups: higher tempo, clear identities

The women’s bout on the card is Crypto Queen vs Blonde Broker at 56kg ±2 over 3×2 minutes. The shorter rounds and higher tempo put a premium on footwork, timing, and clean combinations. On the Winner market, many players will focus on who manages distance, rhythm and shot selection more convincingly, then align their pick with the odds on offer.

The card also includes several matchups with very distinct identities, such as The Iron Brit (ElliotLFG) vs Kimchi Papi. These pairings come with built-in narrative and stylistic contrasts, making them well suited to informed, opinion-driven betting: the more user understands about a fighter’s background, approach, and in-ring personality, the easier it is to choose a side and let a single ticket plug user into that storyline for the night.

  1. How CFN appears on BC.GAME

CFN odds are currently grouped under BC.GAME Specials – Crypto Fight Night. Once players enter this section, they’ll see the matchups laid out as individual fight cards featuring:

  • Both fighter names for each bout;
  • The event date and basic fight details;
  • The corresponding Winner

As this year’s Exclusive Gaming Partner, BC.GAME uses these dedicated CFN markets to connect what happens in the ring with the choices on each betting slip, making sure Crypto Fight Night 2025 feels like a complete experience from the moment players start taking positions to the final bell.

About Crypto Fight Night

Crypto Fight Night (CFN) is a combat sports IP that brings together boxing and the crypto world. Professional fighters share the stage with figures from cryptocurrency, blockchain and Web3, combining live action, storytelling and community participation to showcase decentralized culture in mainstream venues.

About BC.GAME

BC.GAME is a crypto-native online entertainment platform that brings games, sports and content under one roof, delivering a variety of interactive experiences for users worldwide. Built with Web3 audiences in mind, the platform supports multiple digital assets and allows users to follow live events, explore sports products and place bets within a single ecosystem.

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Alexander Kamenetskyi Head of SOFTSWISS Sportsbook

The SOFTSWISS Sportsbook Wins SiGMA South Asia Awards 2025

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The SOFTSWISS Sportsbook has been named Best Online Sportsbook Provider at the SiGMA South Asia Awards 2025. The awards ceremony took place on 30 November in Colombo, Sri Lanka, recognising outstanding achievement and meaningful contributions to the region’s iGaming landscape.

This award comes at a milestone moment for the SOFTSWISS Sportsbook, which has just marked its fifth anniversary. Built on a flexible, platform-agnostic architecture, the solution seamlessly integrates with any casino platform on the market in under 14 days.

Alexander Kamenetskyi, Head of SOFTSWISS Sportsbook, celebrates the milestone: “Winning Best Online Sportsbook Provider in South Asia is meaningful because it reflects the trust and results we deliver for operators in one of the world’s fastest-growing betting regions. Our priority is to give clients a stable, scalable platform backed by reliable technology and strong service support. This award shows that our approach works perfectly.”

Coming in the same year as the product’s fifth anniversary, this milestone follows a series of significant achievements in 2025, including:

  • The launch of the industry’s first Sportsbook Network Jackpot, with a prize of over 80,000 euro from a 166 euro combo bet with total odds of 4.38.
  • A major technical overhaul of API 2.0, enabling faster onboarding and more scalable integrations.
  • A renewed CMS, giving operators deeper control over content, branding, and event management.

Beyond daily operations, the SOFTSWISS Sportsbook team is actively shaping the future of the betting industry. In the recently released 2026 iGaming Trends report, the team shares its insights on emerging microtrends, including the rise of microbetting and the increasing integration of sportsbooks into online casino projects.

 

About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Casino Platform, the Game Aggregator with over 36,700 casino games, Affilka Affiliate Platform, the Sportsbook Software and the Jackpot Aggregator. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

The post The SOFTSWISS Sportsbook Wins SiGMA South Asia Awards 2025 appeared first on European Gaming Industry News.

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Dynamo’s Show

Just Slots Takes Centre Stage with New Circus-Themed Slot ‘Dynamo’s Show’

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Just Slots, the Malta-based iGaming software developer, has announced the exclusive launch of its newest title, Dynamo’s Show, available today on Gamdom and Stake. A full network release will follow on 11 December 2025. This vibrant new slot transforms the classic Hold & Collect experience into a full theatrical performance, inviting players into a colourful mechanical circus led by a charismatic robot ringmaster and his fearless hamster assistant.

Stepping inside the grand circus tent, players find themselves at the centre of an electrified show where numbers, movement and spectacle blend into one seamless performance. Dynamo’s Show combines nostalgic circus energy with a charming mechanical twist, creating a world filled with animation, personality and momentum. The robot ringmaster acts as the heart of the experience, reacting dynamically to anticipation moments, celebrating wins and guiding players through feature transitions with character and humour.

Building on Just Slots’ signature approach of evolving familiar mechanics into fresh, cinematic experiences, Dynamo’s Show expands the studio’s portfolio with a bold new direction. While its foundation is the classic Hold & Collect respin format, the game introduces a progression-based layer through its innovative Booster symbols. These Boosters charge meters between reels which, when filled, flip the mathematical operator from addition to multiplication. This shift dramatically elevates win potential and creates the kind of pivotal, high-drama turning points that resonate with streamers, bonus hunters and high-volatility players.

The climax of the bonus plays out in true theatrical fashion. Rather than revealing a total instantly, Dynamo’s Show performs the final calculation step by step, visually animating each operation to build tension and pace. This transparent, deliberately staged reveal was designed with streaming and shareable moments in mind, amplifying emotion as the sequence unfolds. With a max win of 25,000x, the game’s structure supports both explosive outcomes and consistently engaging feature pacing.

The artistic direction reinforces the showmanship at the core of the design. Bright colours, vintage circus motifs and polished character animation bring the world to life, while the mechanical elements and expressive ringmaster add personality and charm. The robot presenter physically embodies the game’s rhythm, stretching his mechanical neck to display remaining respins and reacting instantly to symbol drops, turning each spin into part of the unfolding performance.

Josué Agüero, Senior Game Producer at Just Slots, commented: “Dynamo’s Show began with the idea of creating a circus experience, but we wanted to add a unique twist. The robot presenter brings the world to life, guiding players through every stage of the feature and reacting dynamically to what happens on screen. It turns the gameplay into a real performance. We wanted players to feel like they’re part of a show, not just spinning reels, but watching a performance unfold.”

Dynamo’s Show continues Just Slots’ tradition of turning familiar mechanics into fresh new experiences. The title adds a bold, colourful theme to the studio’s portfolio, from the underwater intrigue of Fish Mafia to the mystical depths of Book of Lilith. The title will receive full post-launch support, including free spins, instant cash prizes and leaderboard events. A playable demo is available from today, inviting players to experience the spectacle first-hand.

The post Just Slots Takes Centre Stage with New Circus-Themed Slot ‘Dynamo’s Show’ appeared first on European Gaming Industry News.

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