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EGBA Renew Commitment To Safer Online Gambling And Responsible Advertising As Coronavirus Restrictions Return

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As many European countries face the return of more severe coronavirus-related (COVID-19) restrictions, online gambling associations have renewed their commitment to safer gambling and responsible advertising by outlining essential measures which gambling companies should rigorously apply to protect their customers.

The reintroduction of more severe restrictions could again lead to citizens spending prolonged periods at home and raise concerns that isolation could increase the risks of addictive behaviours, including those related to gambling. Gambling companies should therefore be vigilant to promote safer gambling and protect their customers, particularly those who are vulnerable, during these difficult times.

Despite concerns to the contrary, online gambling substantially declined in Europe during the lockdown between March and May, according to official government reporting.[1] The data published by gambling regulators revealed that, with the cancellation of major sports events, the majority of sport betting customers simply stopped betting altogether and did not significantly move to other forms of online gambling.

To strengthen and promote safer gambling in these challenging times, we urge all online gambling companies to ensure that their:

  • Advertising does not refer to the coronavirus, coronavirus-related public health statements and/or any other coronavirus-related developments.
  • Advertising does not portray gambling as a solution to boredom or social, personal or financial problems.
  • Advertising and websites contain clear and visible information about minimum age restrictions, national problem gambling helplines and self-exclusion registers where possible.
  • Websites contain robust and rigorously enforced identity verification measures to verify the identity of new customers and prevent minors from gambling.
  • Websites contain clearly sign-posted safer gambling tools – such as deposit limits, time outs and self-exclusion tools – which customers can use to manage their gambling activity.
  • Customers are closely monitored for problematic gambling behaviour and the companies step up direct safer gambling interventions with their customers when appropriate.
  • New customers are duly informed of safer gambling tools when they sign up.

These measures build on actions already being taken by our members as part of their safer gambling efforts and are reflective of the European Commission’s “Recommendation 2014/478/EU on consumer protection in online gambling” which outlines essential guidelines on safer gambling and responsible advertising of online gambling.

We urge online gambling companies to share this information with any affiliate marketing companies they work with and ensure their brands are not being promoted in an unethical and socially irresponsible way.

“The reintroduction of coronavirus restrictions poses significant challenges for Europe’s society. This guidance is intended to help fellow citizens and provides an opportunity for gambling companies to demonstrate their willingness to take responsibility during these challenging times. These are simple but essential measures which all gambling companies should adopt to protect their customers, step up their social responsibility efforts and ensure their advertising is conducted in an ethical and responsible way. We urge all online gambling companies to adhere to them.” – Maarten Haijer, Secretary General (EGBA).

 

This statement is supported by the following European online gambling associations

APAJO – Associação Portuguesa de Apostas e Jogos Online (Portugal); BAGO – Belgian Association of Gaming Operators (Belgium); BGC – Betting and Gaming Council (UK); BOS – Branschföreningen för Onlinespel (Sweden); DOCV – Deutscher Online Casinoverband (Germany); DOGA – Danish Online Gambling Association (Denmark); DSWV – Deutscher Sportwettenverband (Germany); EGBA – European Gaming and Betting Association (Belgium); IBIA – International Betting Integrity Association (Belgium); iGEN – iGaming European Network (Malta); Jdigital – Asociación Española de Juego Digital (Spain); LOGiCO – Lega Operatori di Gioco su Canale Online (Italy); NBO – Norsk Bransjeforening for Onlinespill (Norway); NOGA – the Netherlands Online Gambling Association (Netherlands); and OVWG – Österreichische Vereinigung für Wetten & Glücksspiel (Austria).

 

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Casino Guru Academy hits 5,000-user milestone

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Casino Guru Academy has officially crossed the 5,000-user mark, which clearly demonstrates a growing interest in accessible and meaningful education for iGaming professionals.

As an extension of Casino Guru, the world’s biggest source of information about online casinos and player advocacy, the Academy offers free practical courses that help raise as well as improve iGaming industry standards.

Five thousand users who joined Casino Guru Academy demonstrate how useful education can be, particularly when produced in partnership with industry experts. Courses that the Academy provides focus on real-world tools and skills required in customer support, anti-money laundering, affiliate management, safer gambling, and more.

“The fact that we now have over 5,000 users is a huge success for us, as it shows how many people value this kind of learning. Having companies use our courses for onboarding is one of the key reasons we have reached this milestone. It proves there’s genuine demand for our work and supports the impact we aim to create,” said Šimon VinczeSustainable & Safer Gambling Lead and the person behind the Casino Guru Academy.

This accomplishment follows the Academy’s first-ever appearance at SiGMA Malta in September 2025, when the team behind the Academy introduced its mission to a larger audience. The event exceeded all expectations and was a key step toward developing direct connections with its audience.

Additionally, Casino Guru Academy has introduced an upgraded version of its website to make course navigation easier, increase accessibility, and provide a more engaging experience. The new layout also creates a path for future development as the Academy broadens its course library.

With that said, a new course on responses to self-harm and suicide threats is in the works and should be released by the end of the year. It’s intended for customer support agents and responsible gambling representatives to recognize players in distress, respond to potential self-harm threats, and take action.

With the 5,000-user milestone achieved and new design improvements completed, the Casino Guru Academy continues to grow, making a positive impact on the iGaming community.

The post Casino Guru Academy hits 5,000-user milestone appeared first on European Gaming Industry News.

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ArenaPlus

DigiPlus Partners with Pay&Go

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DigiPlus Interactive Corp. (DigiPlus), the pioneer and leading digital entertainment provider behind BingoPlus, ArenaPlus and GameZone, announced a strategic partnership with Pay&Go, one of the leading providers of self-service payment kiosks, to expand secure and convenient wallet-loading options for its players.

Through this new payments partnership, DigiPlus and Pay&Go, the self-service payment kiosks operated by BTI Payment Philippines, a subsidiary of Australia-based Banktech, will enable users to fund their e-wallets with utmost ease by way of its growing network of 3500 self-service kiosks. With a cash-out feature also being eyed early next year, this collaboration kicks off with BingoPlus and will expand soon to ArenaPlus and GameZone.

“Our commitment at DigiPlus has always been to deliver digital entertainment that is engaging, trustworthy, and service-oriented. Achieving that requires strong partnerships with organizations that share our commitment to customer trust and service excellence. This partnership with Pay&Go is grounded in innovation, accessibility, and a shared mission to serve more Filipinos through secure and convenient payment touchpoints. This means more access, more convenience, and more ways for our community to enjoy the DigiPlus experience wherever they are,” said Jasper Vicencio, President of AB Leisure Exponent Inc. and Total Gamezone Xtreme Inc.

Formally signed on November 26, this partnership agreement was led by Vicencio together with Danilo Ibarra, CEO of BTI Payments Philippines and its COO Mariel Medina, pairing the former’s growing digital ecosystem with the latter’s operational expertise.

“We are excited to support DigiPlus with Pay&Go’s nationwide footprint. Together, we’re making trusted payment access available to more BingoPlus players across the country and soon with ArenaPlus and GameZone. DigiPlus sets a high bar on player trust and Pay&Go is determined to meet it,” said Ibarra.

DigiPlus partners only with payment channels certified by the Bangko Sentral ng Pilipinas in accordance with the requirements set by the Philippine Amusement and Gaming Corporation (PAGCOR). In partnering with BTI Payments, a certified Operator for Payment System (OPS) and Independent ATM Deployer (IAD) whose breadth of experience spans for over 25 years, DigiPlus taps into decades of expertise in transaction processing and payment device management.

The Pay&Go payment kiosks partnership significantly expands DigiPlus’ comprehensive customer service and player support network. This existing network currently includes dedicated in-house 24/7 customer support, over 130 physical BingoPlus stores nationwide, over-the-counter payment channel options and a surety bond protecting player wallets. The expansion of these service touchpoints is a testament to DigiPlus’ ongoing commitment to providing safe, reliable and accessible digital entertainment to the Filipino market.

The post DigiPlus Partners with Pay&Go appeared first on European Gaming Industry News.

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Compliance Updates

Regulators Call for Stronger Measures Against Illegal Online Gambling

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Regulators of Austria, France, Germany, Great Britain, Italy, Portugal and Spain issued a joint institutional statement.

The fight against illegal online gambling is one of the paramount tasks facing regulated jurisdictions. Its borderless nature and the speed of technological innovation make it easier for illegal operators to evade regulatory oversight. This creates significant risks for consumer and public health protection, endanger public order and harms the activity of legitimate operators. In short, illegal online gambling undermines the entire regulatory framework designed to protect the public interest.

The statement reads: “We express our common concern regarding the increasing proliferation of advertising targeting our jurisdictions by unauthorised operators, particularly through digital channels such as social media, video platforms, and affiliate networks. These activities not only violate our national laws but also expose citizens — including minors and vulnerable individuals — to significant risks associated with illegal gambling.

“We wish to express our strong commitment to consumer protection, market integrity, and compliance with national and international regulations within the respective legal framework by:

• sharing information on illegal operators among us

• calling on digital platforms and social media networks to strengthen their control mechanisms to prevent the dissemination of advertising content from unauthorised operators

• reaffirming our commitment to share knowledge and better practices in identifying, investigating, and sanctioning operators acting outside the law.

This statement marks a renewed and united commitment by our jurisdictions to strengthen the integrity of the regulated gambling sector and to protect citizens from the risks posed by illegal gambling activities.”

The post Regulators Call for Stronger Measures Against Illegal Online Gambling appeared first on European Gaming Industry News.

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