Latest News

Casino Guru Celebrates Persuading 50+ Casinos to Alter T&Cs

Published

4 years ago

October 8, 2020

Reading Time: 3 minutes

Casino Guru, an independent source of information about online casinos, has recently reached an amazing milestone that marks its success in trying to change the online gambling ecosystem for the better. Due to Casino Guru’s efforts, over 50 casinos have removed or altered parts of their Terms and Conditions, that were not in line with fair gambling and player safety.

Player protection is one of Casino Guru’s priorities. The team behind the project believes that current market practices, although in line with the rules of gambling regulators, are not sufficient to allow players to gamble safely and without having to worry about unknowingly doing something against the rules of the venue they play at. Ridding the casinos’ T&Cs of unfair and predatory clauses has been part of Casino Guru’s active endeavors for over two years now.

“We have fine-tuned our casino review process to identify unfair conditions and warn players about them in our reviews. Therefore, the highest casino ratings are reserved for venues that create a safe environment for their customers,” said Matej Novota, the head of the casino review team at Casino Guru.

According to Matej, most of the clauses that have been removed or altered had something to do with these areas:
dealing with dormant player account and giving the casino the right to confiscate the balance of players that have not logged in or played in a certain period of time, giving the casino the right to decline withdrawals of players that have been identified to use so-called irregular betting patters, which don’t really make sense according to the Casino Guru team, limiting the size of winnings that can be accumulated over a certain period of time, unfair rules concerning playing with an active bonus.

“Casinos also often write their T&Cs in a way that’s difficult to understand and confusing, which leaves players helpless when trying to understand what they are and aren’t allowed to do. Additionally, as the T&Cs are generally designed to protect the casino at all costs, this creates an unbalanced player-casino relationship that can be exploited by the casino,” he added.

Casino Guru also helps casino players with their complaints. When players feel like they have been mistreated by the casino in an unfair way, they can submit a public complaint, and Matej’s team analyzes the situation and tries to help to get things resolved. These complaints also help Casino Guru identify points of friction between players and casinos, which can potentially be improved by altering the casino’s Terms and Conditions.

“Our reviews and ratings are used by thousands of players to choose a casino to play at, so it’s in the casinos’ best interest to be rated well. If casinos with unfair clauses in their T&Cs or many justified player complaints want to improve their rating, they need to get these issues resolved. This strict approach has helped us considerably in our endeavor to make casino T&Cs more balanced.”

It’s a great result for Casino Guru, but there still is a long way to go until players are fully protected when playing online. Casino Guru has described common issues in their fair gambling codex, which also defines the terms ‘fair casino’ and ‘fair and safe casino’.

The latter one is reserved for venues that meet exceptionally strict requirements. This is how all online casinos would function in the ideal world, according to Casino Guru. Out of over 3000 online casinos in their database, only two meet the criteria to be called ‘fair and safe’ in line with these requirements. The less strict criteria for ‘fair casinos’ have been met by approximately 150 venues.

The Casino Guru team will continue working towards improving this statistic in the future and helping make gambling online safer, but only time will tell whether that happens or not.

Gambling in the USA

Gaming Americas Weekly Roundup – April 22-28

Published

12 hours ago

April 29, 2024

Niji Narayan

gaming-americas-weekly-roundup-–-april-22-28

Reading Time: 2 minutes

Welcome to our weekly roundup of American gambling news again! Here, we are going through the weekly highlights of the American gambling industry which include the latest news and new partnerships. Read on and get updated.

Latest News

The International Association of Gaming Advisors (IAGA) will hold its 41st International Gaming Summit Monday, May 27 through Thursday, May 30, 2024 at The Ritz-Carlton Washington, D.C. As a premier event that brings together leaders from all global gaming sectors, the Summit will provide operators, suppliers, attorneys, investors, bankers, regulators and other advisor delegates with an unparalleled opportunity to meet and discuss the most important issues facing gaming.

Marker Trax, a leader in cashless payment solutions for the gambling industry, has announced the appointment of John Henderson as its SVP of operations. Henderson is a seasoned, energetic industry veteran who brings to Marker Trax more than four decades of success in delivering technology-based business solutions, leading innovation-forward companies seeking to increase their industry footprints and to solidify their market shares.

Jackpot Digital, a leading manufacturer of electronic multiplayer dealerless poker tables, announced that it has successfully completed the installation of its Jackpot Blitz casino machines at Chukchansi Gold Resort & Casino, located in Coarsegold, California.

Affinity Interactive has announced the appointment of Scott Butera as President & Chief Executive Officer, effective immediately. Mr. Butera, who most recently led AI’s Sports Information Group (SIG) business, brings over 30 years of experience in gaming, hospitality, media, entertainment and sports to the pivotal role. In his new capacity, Mr. Butera will set strategy and oversee operations of the Company’s diversified portfolio of casinos resorts across Nevada, Missouri and Iowa.

North Star Network has acquired Um Dois Esportes, a sports coverage and analysis site created from the merger of Gazeta Do Povo and Tribuna do Paraná in 2020. NSN’s signing of Um Dois Esportes is the media house’s fourth acquisition of 2024, following the recent deals to purchase UK-based SportsMole and MrFixitsTips, as well as Chilean site AlAireLibre, which was announced in March.

Hollywood Casino at Greektown unveiled its new ESPN BET branded sportsbook and restaurant on the upper floor of the 100,000-square-foot Downtown Detroit casino. This sportsbook is the first ESPN BET branded retail location to open across PENN Entertainment’s (PENN) portfolio of properties.

Partnerships

Above the Felt, the leading poker and gaming marketing and talent agency, has announced a partnership with Potawatomi Casino Hotel in Milwaukee, Wisconsin for the grand opening of their state-of-the-art poker room this May. This collaboration marks a significant experiential poker event in the Mid-West US, bringing together top players, personalities and content creators with regional players for an unforgettable poker room grand opening.

SCCG Management, a leading advisory firm in the global gaming industry, has announced a strategic partnership with Comm100, a pioneer in AI-powered omnichannel communication. This collaboration signifies a pivotal moment in the gaming industry as it looks to revolutionise player engagement and customer support through personalised, 24/7 communication.

Betano and CBF (Confederação Brasileira de Futebol), the Brazilian Football Confederation, announced a new partnership that will see Betano become the new main sponsor and exclusive betting partner of Campeonato Brasileiro Série A. Starting from the 2024 season, which began on Sunday, April 14, the competition will be known as Brasileirão Betano.

The post Gaming Americas Weekly Roundup – April 22-28 appeared first on European Gaming Industry News.

Latest News

Celebrate SOFTSWISS’ 15th Anniversary with Special Offers!

Published

14 hours ago

April 29, 2024

George Miller

celebrate-softswiss’-15th-anniversary-with-special-offers!

Reading Time: 2 minutes

Marking its 15th anniversary, SOFTSWISS, a leading global iGaming software provider, is ready to surprise its clients with special gifts as a sign of appreciation.

During 2024, SOFTSWISS rolls out a wide range of gifts, bonuses, discounts, and special offers for its new and existing clients, providing a unique opportunity to celebrate the company’s anniversary together.

All new clients signing up for the SOFTSWISS Game Aggregator can enjoy a complimentary Tournament Tool connection until the end of 2024. This offer empowers new clients to create and manage engaging tournaments, fully customisable to suit their needs.

New clients of Managed Services will gain an additional discount on several support services for three months in a row. This discount can be applied to First Line and VIP player support, Player Retention and Reactivation, as well as Content Management.

Affilka by SOFTSWISS’ new clients can avoid monthly fees for renting merchant accounts until the end of 2024. The monthly merchant fees are on the platform, excluding payment systems’ commissions for cashouts.

New clients of the SOFTSWISS Casino Platform, Game Aggregator, and Sportsbook have the exclusive opportunity to explore the Jackpot Aggregator options as bonuses, available for free or at discounted rates.

For those diving into the Game Aggregator, expect 15 free days of the Jackpot Aggregator and a 15% discount on all local jackpot campaigns for the initial 150 days post-launch.

Clients opting for the Casino Platform can choose a free trial month or receive a 15% discount on local jackpots until year-end.

New Sportsbook clients could access the Jackpot Aggregator for all local jackpot campaigns free of charge for the initial 150 days since launch.

Max Trafimovich, Chief Commercial Officer at SOFTSWISS, comments: “Our 15th anniversary is not just a celebration of the past achievements but also a commitment to our future and the success of our clients. By offering bonuses and discounts to new and current clients, we aim to express our gratitude for their trust and support. It’s our way of saying thank you and investing in their continued success in the dynamic world of iGaming.”

SOFTSWISS current clients will receive various special offers via email.

About SOFTSWISS

SOFTSWISS is an international technology company with over 15 years of experience in developing innovative solutions for the iGaming industry. SOFTSWISS holds a number of gaming licences and provides comprehensive software for managing iGaming projects. The company’s product portfolio includes the Online Casino Platform, the Game Aggregator with over 20,000 casino games, the Affilka affiliate platform, the Sportsbook Platform and the Jackpot Aggregator. In 2013, SOFTSWISS revolutionised the industry by introducing the world’s first Bitcoin-optimised online casino solution. The expert team, based in Malta, Poland, and Georgia, counts over 2,000 employees.

The post Celebrate SOFTSWISS’ 15th Anniversary with Special Offers! appeared first on European Gaming Industry News.

Latest News

Paysafe strengthens US iGaming solution with Pay by Bank launch

Published

14 hours ago

April 29, 2024

GamingAmericas.com

paysafe-strengthens-us-igaming-solution-with-pay-by-bank-launch

New product allows American bettors to log-in directly to their bank accounts at online sportsbooks’ cashiers to fund real-time wagers

Paysafe, a leading payments platform, today launched Pay by Bank for iGaming, a new solution allowing U.S. online bettors to instantly and securely fund deposits at operators’ cashiers directly from their online bank account as well as cash-out winnings seamlessly. This product expands the capabilities of Paysafe’s Gateway, the iGaming payments solution that connects U.S. operators to the market’s most comprehensive range of traditional and alternative payment methods via a single integration.

Building on Paysafe’s 25+ years’ history streamlining iGaming payments, the company added Pay by Bank to respond to the growing demand from U.S. players for payment choice. The Gateway already connects operators’ cashiers to Paysafe-processed card payments, the Skrill digital wallet, the Paysafecash online cash solution, and third-party payment products. Strengthening operators’ player acquisition, Pay by Bank provides their customers with yet another payment option that is particularly appealing to the 27% of bettors who prefer transacting via direct bank transfer, according to Paysafe research.

Leveraging Paysafe’s single-integration Gateway, U.S. online gaming operators can now offer Pay by Bank to their customers, giving first-time users the ability to sync their checking or savings account in just seconds, then fund their player account securely in real-time. For returning bettors, the process is even easier, with Pay by Bank supporting one-click payments from linked accounts.

Winnings can be withdrawn from players’ sportsbook accounts just as seamlessly, with Pay by Bank enabling rapid payouts directly to linked bank accounts, again initiated through a single click.

For operators, all Pay by Bank transactions are indemnified, reducing liability if a player’s deposit from their bank account defaults. Along with helping to drive player acquisition by providing more payment choice, Pay by Bank’s other benefits for operators include strengthening customer retention by improving the overall payment experience. According to Paysafe research, transactional speed and financial security are players’ top-two priorities when it comes to the payment experience.

Zak Cutler, President of Global Gaming at Paysafe, said: “We’re delighted to unveil our new Pay by Bank product for our iGaming solution, which will almost certainly prove very effective in both converting and retaining players for U.S. operators, with the product’s impressive transactional speed and robust security. Through Pay by Bank, we continue to grow the Paysafe Gateway by providing American operators and their customers with unparalleled payment choices, all through a single integration.”

Paysafe will be showcasing Pay by Bank and the Paysafe Gateway while exhibiting (Booth A270) at the SBC Summit North America in New Jersey from May 7^th to 9^th, 2024.