European Gaming News
Hero Gaming integrates (Re)activation Cloud™ from Enteractive
CRM activity will be across Hero Gaming’s global multi-brand portfolio
Enteractive, the leader in player reactivation and retention, has announced a partnership with Hero Gaming where Enteractive’s (Re)Activation Cloud platform will be deployed across Hero Gaming’s global portfolio of Casino and Sports brands. The focus will be on both activating NRCs to NDCs and reactivating dormant player accounts.
The integration of (Re)activation Cloud will allow Enteractive’s agents to engage in one-on-one conversations with players over the phone, providing local expertise and unmatched customer engagement. By implementing Enteractive’s solution, Hero Gaming expects to drive more customer deposits and see a material boost to its P&L through re-activation of stalled registrations and lapsed player accounts.
Core to the activity will be Enteractive’s unmatched capability to engage with customers on a personal level, ensuring they are playing responsibly and adding value to their experience of the Hero Gaming brand.
In addition, Enteractive will offer its Retention-as-a-Service platform in both Finnish and German markets, where Hero Gaming has been a leading operator since 2013. Enteractive’s tool will bolster Hero Gaming’s player retention rates while further strengthening the focus on responsible gambling already central to the existing player care activity.
Sam Brown, CCO of Hero Gaming, said, “We are excited about our new partnership with Enteractive and their (Re)Activation Cloud platform. We have already seen fantastic results in our core markets, and this is just the beginning of the journey. As well as the obvious value of increased player activity, their highly skilled agents are also providing our business with vital qualitative feedback, to enhance the products and services we offer to our increasingly loyal customers.”
Delivering a personalised, responsible approach, ease of integration and a solid ROI for clients has set Enteractive apart from other conversion or reactivation offerings, adding value to the players brand experience with each and every call. Gaming groups across Europe are attracted to Enteractive’s ability to re-engage with inactive players in a scalable and personal way.
Mikael Hansson, Enteractive founder and CEO, said: “Hero Gaming is a massive operator, and we’re really excited to bring our customer engagement expertise to their multi-brand portfolio in various markets around the world.”
Pioneers in player (Re)Activation, Enteractive partners with operators to increase retention and player loyalty, by engaging with players in a one-to-one conversation. All (Re)Activation methods used are GDPR and G4 compliant, and all data processed is highly secured.
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affiliate marketing
ReferOn wins Affiliate System of the Year at AffPapa iGaming Awards 2026
The affiliate management platform takes the title in Madrid during the AffPapa Conference, following a SiGMA South America win earlier in 2026.
ReferOn has been named “Affiliate System of the Year” at the AffPapa iGaming Awards 2026 in Madrid, with the award announced during the AffPapa Conference.
The company said the win recognizes ReferOn’s growth and product development in affiliate management, including efforts to simplify multi-brand tracking and campaign reporting.
ReferOn pointed to recent product additions including its “Refie” visual UX layer and an automated crypto finance layer, which it said are designed to reduce manual administration and spreadsheet-driven workflows.
Alex Bukin, CEO at ReferOn, said: “This recognition belongs entirely to our team, whose passion drives our growth every single day. Our mission with ReferOn has always been disruptive: we don’t want to be another tool in the stack; we want to revolutionize how affiliate programs operate by making data transparent, accurate, and incredibly easy to manage. Winning this award confirms that giving teams their time back through better tracking is exactly what the market needs. With strong momentum behind us, our future expansion plans will continue to elevate the industry standard.”
The announcement follows ReferOn’s “Best Affiliate Software 2026” win at the SiGMA South America Awards. The company said its product roadmap for 2026 and beyond is focused on scale and platform updates, alongside expanding its global presence and strategic alliances.
The post ReferOn wins Affiliate System of the Year at AffPapa iGaming Awards 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Europe
European Online Gambling Industry Faces Tough Offshore Choice
The slow death of grey markets in Europe and the increasingly clear line between regulated spaces and the black market is set to divide the entire industry in two, including suppliers.
With almost all major European markets having adopted or being well on their way to enacting a full licensing regime for online gambling, the battle lines between what is on- and off-shore are clearer than ever.
For those nations that persist with restrictions on some sectors, like the continued monopoly in Norway or France’s ban on online casinos, it’s becoming nearly impossible to justify doing business in spite of these prohibitions – even for suppliers.
Regulators in the rest of Europe increasingly expect their licensees to follow not just their rules, but those of their fellow authorities across the continent.
Where once expectations of good behaviour were reserved exclusively for operators, B2B companies are now subject to the same scrutiny.
For the past few years, there has been a general building of pressure on suppliers, but this year B2B compliance has moved from a growing trend to become the status quo for the sector.
Where do you stand?
The industry is being asked to pick a side and even to play the role of regulator itself, in some cases.
“We understand that at least one piece of recent B2B regulatory enforcement [in the UK] may have come as a result of a B2C operator effectively reporting one of its suppliers,” said Andy Danson, the head of Bird & Bird’s international gambling practice.
It’s becoming clear that a meaningful percentage of operators have fully bought into the idea that those who continue to exist in European black or grey are threats to their bottom line.
Speaking on a recent webinar organised by his firm, Danson added: “There is an increasing use of commercial pressure and accountability alongside regulatory enforcement, and there is this growing expectation that licensed businesses consider who they support.”
Danson notes that, in his view, the burden on operators to self-police their industry is probably becoming too large.
“How much can a regulator really expect B2C licensees to regulate their suppliers? It is ultimately the regulator’s job to do that, and B2C really should be able to rely on their suppliers having a local license.”
This backwards pressure is also being exerted on suppliers in jurisdictions where they are required to obtain their own licenses.
Regulators expect suppliers not to sell their content to operators who service their local black market and look dimly on supplying companies active in illegal markets in any part of the world.
Gone are the days when these authorities would accept the excuse that aggregators are ultimately responsible for providing game content to these offshore operators. Instead, suppliers risk enforcement if they do not have oversight of the entire supply chain their products exist in.
Dealmakers
This pressure coming in from every angle leads to only one inevitable conclusion: M&A activity.
As suppliers are forced to choose either to abandon their high profit margin offshore clients or their reliable onshore customers, the possibility of dividing into two parts becomes more and more compelling.
“I think businesses will very likely look to separate and restructure, particularly where they currently have a real mix of regulated and unregulated market activities,” said Danson.
“We certainly saw similar trends five to ten years ago when the regulatory focus on this sort of issue was more on the B2B side,” he added.
This move would be driven partly by modern regulatory complexities, but also the impact of US investors entering the gambling market more prominently over the past five years.
US-based capital tends to be more skittish about any activity with uncertain regulatory backing and its law enforcement authorities are not shy about exerting their authority extraterritorially.
“International market exposure is becoming more and more relevant in an investment and M&A context,” Danson confirmed.
A dilemma
Those gambling businesses choosing the regulated environment are at least finding their authorities more willing than in previous years to take proactive action against the black market.
In the UK, the Gambling Commission has received a grant of £26m from the government to step up its work against illegal online gambling, for example.
Regulators are also understood to be sharing more information than ever before about the main bad actors afflicting their markets, through organizations like the Gambling Regulators Europe Forum (GREF).
Although it’s worth noting that officials also say they are swapping notes on the activities of their licence-holders as well, in yet a further example of international compliance becoming a local issue.
This, along with an atmosphere of zero compromise when it comes to tightening regulations, has created a situation where the choice between on- and off-shore is not a simple one.
Andy Danson summed up the problem: “By creating an environment which has become so burdensome and challenging for regulated markets to operate, and then challenging operators and suppliers to pick a side, regulators perhaps shouldn’t be all that surprised when some operators out there might not necessarily choose the side that they want them to.”
The post European Online Gambling Industry Faces Tough Offshore Choice appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
European Gaming News
Pariplay’s Portuguese Prominence Flourishes through Partnership with Casino Portugal
Portfolio of industry-leading casino content continues to take over Portugal with latest partnership
Pariplay Ltd., the No. 1 aggregator and content provider behind innovative products including the Fusion
Consistent with Pariplay’s ongoing efforts to offer more games to more players in more markets across the globe, bolstering its presence in promising spaces such as Portugal is instrumental.
The agreement will see first-class content from Pariplay’s own propriety game library and the Fusion
António Laranjo, Co-CEO at Casino Portugal said: “We are happy to be collaborating with leading supplier Pariplay, who have demonstrated their dedication to growth and innovation since the beginning. Thanks to our partnership with them, we’ve enhanced our player offering significantly by introducing an interactive suite of their leading casino games, which have had so much success in this market already.”
Christine Lewis, CCO & MD Malta at Pariplay said: “We are very pleased with how much we were able to broaden our presence throughout regulated markets this year, signing several deals with prominent European operators, including this latest one with Casino Portugal. It’s exciting to see our game studio extend in a country with as much potential as Portugal, and we’re confident that we will continue adding substantial value to the gaming experience for players in this market and many others, as we move forward and expand in 2021.”
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