Industry News
Covid-19 – A message from UKGC chair, Neil McArthur to online gambling operators
Since I wrote to you last week, the response to Covid-19 has affected everyone in Great Britain.
Over the last week, I have spoken to representatives across the industry and understand the significant impact that these uncertain and unsettling events are having on your businesses, your customers and your employees. We have been drawing up an initial assessment on the impact recent events will have on the gambling industry and assessing how we should approach our own work over the coming months.
Protecting children and vulnerable people from being harmed by gambling has always been a major priority and we are very mindful – as you should be – of the fact that the risks of harm arising from online gambling have increased as a result of recent events. As you know, the social distancing measures that have been imposed this week now mean that anyone other than key workers will be at home for most of the day. We are already seeing reports of an increase in online slots, poker, casino gaming and virtual sports.
In light of these developments, whilst I recognise the enormous challenges businesses are facing, I want to make the Commission’s expectations absolutely clear:
- Consumer protection must be paramount
- We expect you to act responsibly, especially around individual customer affordability checks and increased social responsibility interactions.
- We expect you to be very mindful that customers may be vulnerable and experiencing financial uncertainty, whilst others may be experiencing other effects of being isolated including, for example, feelings of anxiety, loneliness or boredom.
- We expect you to know your customers and step in if they are showing signs that they are experiencing or at risk of harm.
- Marketing must be conducted responsibly
- We expect you to on-board new customers in a socially responsible way.
- You must not exploit the current situation for marketing purposes and should be very cautious when seeking to cross-sell online gaming products to customers who signed up with you in order to bet.
- We expect you to ensure that your affiliates are conducting themselves appropriately.
- Compliance with licence conditions and codes of practice
- We expect you to act in a way that minimises the risks to the licensing objectives.
- Treat consumers fairly and communicate with them in a clear way that allows them to make a properly informed judgment about whether to gamble.
- Work with the Commission in an open and co-operative way and act in accordance with both the letter or the spirit of the regulatory framework we have set.
If we see irresponsible behaviour we will step in immediately. So, whilst I know that the current climate is unprecedented, gambling operators must play their part in making sure that people are kept safe.
If you want to share your own analysis of impacts to the industry, or share other information that may be relevant to our work on this issue, you can talk to Ben Haden, Programme Director for Industry Insight, who is collating all of the information about how Covid-19 is affecting the industry.
If you have information or concerns about the behaviour of an operator then our Confidential Intelligence Hotline is continuing to take calls or you can email the team. Finally, you can continue to contact your Account Manager in the normal way to notify of any key events or questions you have during this time. If you have other questions or queries, please let us know and we will do our best to get you an answer.
Yours sincerely,
Neil McArthur
Nils Ristau and Daniel Schmitz debut a work enablement platform aimed at day-to-day execution across product, retention and AI adoption.
Sparky Space, a new AI-powered work enablement platform founded by former German Air Force officer Nils Ristau and tech leader Daniel Schmitz, has launched and is now available globally for iGaming operators and suppliers.
The founders are positioning the product around execution support inside daily workflows as teams face tighter regulatory demands, faster product cycles and higher player expectations. The company cited industry research suggesting only 10-20% of learning is consistently applied in day-to-day work, creating a gap between training and on-the-job outcomes.
“In military operations, performance depends on clarity, structure, and disciplined execution in changing environments,” said Ristau. “The iGaming industry operates under similar pressure.
“Competitive advantage does not come from knowledge alone – it comes from how effectively teams apply it every day.”
Sparky Space said its platform supports areas including product development, player retention and AI adoption, with use cases spanning customer-centric experimentation, agile product and game development, decision-making and prioritisation, practical generative AI prompting, and cross-functional collaboration. The company said the tools are intended to help teams launch features, respond to regulatory change, and optimise marketing and support processes.
While initially focused on iGaming, Sparky Space said it has been built for broader use in other fast-moving, technology-driven industries.
Relevant data as follows:
- Sparky Space: https://www.sparkyspace.com Official company site for product and launch details.
- UK Gambling Commission: https://www.gamblingcommission.gov.uk Regulatory context referenced in the article’s discussion of increasing compliance pressure.
- Malta Gaming Authority: https://www.mga.org.mt Key European regulator relevant to operators and suppliers navigating shifting regulation.
The post Former German Air Force officer launches Sparky Space AI platform for iGaming teams appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
The slots supplier says its portfolio now exceeds 150 games and highlights recent LatAm expansion from its Buenos Aires base.
Belatra is marking its 33rd birthday with an anniversary campaign running throughout April, the iGaming slots developer said.
The company said it was founded in 1993 and has since transitioned from building gaming machines for land-based casinos to producing digital content. Belatra added that its portfolio has grown to more than 150 games.
Belatra also pointed to its strategic Latin American headquarters in Buenos Aires as a key base for regional partnerships and growth.
Misha Voinich, Head of Business Development at Belatra, said: “We’re only just getting started, but birthdays provide the perfect chance to reflect on our successes and the path that’s brought us here. From launching our innovative ‘multi-universe’ content strategy to our rapid expansion in Latin America, the successful launch of our first Crash game, and multiple high-profile industry award wins — we are always developing, creating, and evolving. 33 years of innovation, dedication, and gaming excellence — and the best is yet to come.”
Belatra did not provide additional detail on upcoming releases or the timing of any new product announcements beyond saying updates will land during April.
The post Belatra marks 33 years with April anniversary campaign appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Founder Surya Palli positions the group as a real-time extension of the brand’s long-form podcast conversations.
iGaming Real Talk said its WhatsApp community has crossed 500 members, marking what the company described as a growth milestone for the group.
The community is positioned as a space for candid discussion among iGaming professionals, including operators, studios, affiliates, and suppliers. The company attributed the group’s growth to its structure, stating it operates with minimal moderation and allows promotions.
Surya Palli, Founder of iGaming Real Talk, said: “Reaching 500 members is a proud moment, but what matters more is the quality of the conversations happening inside the group every day. This community is built on trust, openness, and a genuine desire to help each other grow.
Our long-form podcasts can only cover so much at a given time, but the WhatsApp community is an always-on, real-time extension of those conversations. We’re just getting started.”
iGaming Real Talk said it plans to expand the community through exclusive content, industry interviews, and collaborative discussions.
Those interested in joining the iGaming Real Talk WhatsApp community can join here: https://chat.whatsapp.com/K2UoLJdluQdFJXvV1uDw6Z
The post iGaming Real Talk WhatsApp community passes 500 members appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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