Industry News
Live casino pioneers take on streaming giants YouTube and Netflix
It’s fair to suggest that most ‘sane’ executives within the iGaming world set realistic and attainable goals for the coming year… For example, make X amount of money by this quarter, break into a new and emerging market or release several new games in time for the next big conference.
All straight forward goals, right? If you were to sit in on the AGM of any major online casino or iGaming software provider you’d hear the same goals repeated again and again, however, head over to Evolution Gaming’s Stockholm headquarters and you might hear something a little bit different.
Those amongst the upper-echelons of the corporate structure at Evolution Gaming are not prescribed to this realist mindset. They’re thinking on a much larger scale than many could have ever imagined. If we’re being honest, they might even be a little bit mad for it, but we love it!
Evolution Gaming Chief Exec makes bold statement on competition
In an interview with Gambing Insider last month Chief Executive of Evolution Gaming, Martin Carlesund told a reporter the following regarding his company’s overall ethos and mindset: “We are crazy, paranoid; we really want to be better every day. We want to be the best company in the world. How are we going to get there? If you lose that, you should quit.”
He then went on to explain that he feels the flourishing live casino game show genre has the right idea in attracting completely new players, and that entertainment today is driven by people looking at popular streaming and social sites and apps such as YouTube, TikTok and Twitter.
Carlesund echoed his Chief Product Officer Todd Haushalter words from a year earlier, when he boldly stated that these mainstream streaming providers are Evolution Gaming’s main competition now, not just other iGaming companies such as Playtech and NetEnt.
The Swedish Chief Exec then added: “We fight against the little time we have, where we actually do something we want to do. You, me and everyone else has a number of things we have to do: those things involve sleeping, eating and taking care of our families.
“You can go to the gym, you can watch a movie on Netflix, or you can just surf on your computer. That is the time we’re fighting for. We’re not only competing with each other; we’re competing to get a piece of that time.”
Are Evolution Gaming ahead of the industry with global trends?
The company as a whole seems to be looking at their growth on a significantly larger scale than others, which is unsurprising considering their numerous successes… Multiple Game of the Year awards, soaring share prices and most importantly, establishing themselves as the leading provider of live casino games in the last decade.
In 2019 research conducted by GlobalWebIndex found that ‘The opportunities for social engagement, at all times of the day and in various locations, have facilitated the evolution of social platforms into entertainment hubs’.
Evolution Gaming has taken this trend and turned it on its head, by releasing a number of interactive immersive game show style games such as Monopoly Live and Blackjack Party that heavily rely on their entertainment value, yet also have a unique social aspect to them.
This social aspect takes inspiration from services and sites such as Facebook Live, YouTube Live and Twitch. It’s this social feature that’s undoubtedly the driving force behind players’ decision to remain within these types of games, even when they’re not actively betting.
The Digital in 2020 report released last month by We Are Social and HootSuite revealed that on average the world’s internet users (4.5 billion people) spend an average of 6 hours and 43 minutes online each day, with mobile devices accounting for more than half of the time we spend online in 2020.
Digging deeper into figures from the report we found that 3 hours 18 minutes a day is spent watching television, 1 hour 10 minutes playing video games and 2 hours 24 minutes engaging with others on social media.
Combine all of these popular media pastimes and what have you got? You’ve got something that looks just like Evolution Gaming’s live casino game shows.
Will Evolution Gaming seriously rival large streaming sites?
It’s fair to make the assumption that due to the reputation and wide-reaching demographics of the aforementioned streaming sites and apps, Evolution Gaming is never going to realistically reach their lofty heights… However, ultimately that’s not what they’re looking for in this grand strategy.
If the live casino powerhouse can just take a portion of the people away from these sites and apps, even if for less than an hour, then they’re going to quickly discover that their strategy has worked to a tee and paid off, because those few minutes are all it takes to sell Evolution’s vision.
Whilst developers are working tirelessly to make their games more engaging, the reality is that seasoned gamblers are used to watching the same five reels and identical table after identical table… So by throwing something completely new into the mix, that still has a strange air of familiarity about it, has given these players a welcome new and engaging experience.
In terms of Evolution drawing in new players, ask yourself, what could be more inviting than taking part in a real-life game show from the comfort of your own home? You’ve got social interaction coupled with unrivalled entertainment and of course the opportunity to win real cash.
It’s no wonder Evolution Gaming is putting all of its eggs into this highly lucrative basket.
At the time of writing this article, during what could be considered the quietest time of day for online gambling, early afternoon midweek, there are over 5,600 players in Evolution Gaming’s live casino game show rooms… 2,000 of those players are playing Lightning Roulette, compare that with the 500 that are playing in their main Live Roulette room… This should tell you everything you need to know with regards to the direction that Evolution Gaming is moving in.
AI
Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket
Tugi Tark has released a 2026 whitepaper, The economics of AI-powered iGaming customer support, arguing that AI changes the unit economics of player support and can reduce costs compared with human-led operations.
The report cites “verified pricing” of EUR 0.15 per AI-handled ticket. It compares that with fully loaded employer costs for human support in Romania and Bulgaria of EUR 1.73 to EUR 1.88 per ticket. At a “realistic” 70% AI containment rate, the whitepaper claims a blended cost of about EUR 0.67 per ticket, which it describes as roughly a 64% reduction versus a human-only baseline of EUR 1.88.
Tugi Tark says its analysis draws on Eurostat 2024 labour cost data, published research on AI chatbot benchmarks, independent iGaming player behaviour research, and operational data from its own deployments. The company estimates operators can achieve a 55% to 75% reduction in total support expenditure, and argues AI can absorb volume spikes—such as during major sporting events—without additional hiring or training lag.
Harpo Lilja, founder and CEO of TUgi Tark, said: “In 2026, the ‘wait-and-see’ approach to AI is costing operators millions in unnecessary overhead. We aren’t just talking about chatbots; we’re talking about a fundamental shift in the unit economics of player retention.”
The whitepaper also frames customer support as a retention lever, stating that payment issues account for 52% of ticket volume and that slower response times drive churn. It claims a 0.5 percentage point churn reduction could retain an additional 500 players per month for a mid-sized operator, translating to €200,000 in annual revenue based on an assumed €400 Player Lifetime Value. Tugi Tark also claims AI agents average ~7 seconds for first response versus ~60 seconds for human agents, and outlines use cases across Responsible Gambling escalation, KYC/AML workflows, and GDPR-aligned data sovereignty.
The post Tugi Tark whitepaper puts AI iGaming support at €0.15 per ticket appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Game Development
Games Global outlines May slot roadmap with Snowborn, AreaVegas and Just For The Win
Games Global has published its May content roadmap, highlighting new slot releases from Snowborn Games, AreaVegas Games and Just For The Win, and a continued push to reuse established mechanics across its studio network.
The supplier said Area Link
and Power Combo
will feature prominently in May’s launches. AreaVegas Games’ Area Link
Chilli uses six chilli symbols above the reels tied to bonus modifiers that can trigger individually or together, including cash prizes and fixed jackpots, multipliers, instant collectors and value boosters.
Games Global also pointed to Just For The Win’s Bison Ridge Power Combo
, where Link&Win
is combined with Power Combo
to create what it described as a more varied bonus structure.
Snowborn Games’ Volcanic Fortune
is positioned around bonus modifiers such as collectors and multipliers, plus a Treasure Chest meter designed to build towards higher-value bonus outcomes.
David Reynolds, Director of Games Strategy and Partner Management at Games Global, said: “Our studios bring the craft, and May’s roadmap puts that on full display. It’s built around extending global franchises into new titles across our network, which is how we deliver breadth without compromising quality. The result is a pipeline that gives operators choice and players variety.”
The post Games Global outlines May slot roadmap with Snowborn, AreaVegas and Just For The Win appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
charity-lotteries
ZEAL posts 6% Q1 2026 revenue growth as EBITDA dips on investment spend
ZEAL Network SE reported higher first-quarter 2026 revenue despite what it described as a weak jackpot environment, while profitability softened as the company increased investment. Revenue rose 6% year-on-year to €54.3 million (2025: €51.1 million). EBITDA fell to €15.5 million from €17.7 million.
“The first quarter of 2026 shows that we are consistently executing our strategy even in a weak jackpot environment: our core business is growing, and we have continued to invest in diversifying our business model,” says Andrea Behrendt, CFO of ZEAL. “Through targeted investments in new charity lotteries such as the Dream Car Raffle, we are laying the foundation for sustainable growth that is less dependent on jackpot cycles. The slightly lower EBITDA compared to the previous year is primarily a reflection of these measures.”
In the core lottery segment, ZEAL said average monthly active users increased 5% to 1,575 thousand (2025: 1,507 thousand), while new registrations climbed 11% to 274 thousand (2025: 247 thousand). Lottery billings edged up 1% to €268.0 million (2025: €264.7 million). The lottery gross margin improved to 17.8% (2025: 17.1%), with lottery revenue up 5% to €48.7 million (2025: €46.3 million).
ZEAL also used Q1 to prepare a new in-house charity lottery product. The company said it launched the Traumautoverlosung (English name: Dream Car Raffle) on 14 April 2026, its third charity lottery in Germany after freiheit+ and the Dream House Raffle.
In Games, ZEAL reported revenue up 14% to €3.9 million (2025: €3.4 million) after expanding its B2C portfolio to more than 740 titles. ZEAL said higher marketing costs (+13%) and personnel expenses (+21%) reflected continued investment in scaling charity lotteries and Games alongside the core lottery business.
The post ZEAL posts 6% Q1 2026 revenue growth as EBITDA dips on investment spend appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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