Industry News
GrooveGaming backs Fire&Ice Party for the future of iGaming
GrooveGaming are sponsoring the historic Fire&Ice party ‘Rhythm & Beats’ on Wednesday February 5 at Troxy to get the party started in the iGaming industry for the next decade along with sister slot-maker Fugaso. The rapidly expanding GrooveGaming are proud to sponsor this iconic event in London’s East End during ICE2020 to host all their friends in the iGaming community to a great night out!
Fire&Ice is the most anticipated event in the igaming social calendar and the largest social igaming networking event. Held at the iconic Troxy in East London, the Art Deco building will welcome 3000 igaming elite for what promises to be the night of the year for all GrooveGaming and Fugaso partners and friends. The party provides a distinctive networking atmosphere allowing attendees to network with great minds in the iGaming business. This event is held every year during the same week as the London Affiliate Conference and ICE Totally gaming.
GrooveGaming has been attracting attention for all the right reasons over the past year, with a meteoric rise that has snowballed into 2020. Created with the aim of easy and fast content delivery for the iGaming industry, GrooveGaming powered ahead in 2019 as the aggregator of choice for a host of big industry names including EveryMatrix, iGP, Digitain, ALEA and Quickfire, amongst others, and with over 2500 casino games available on the platform and a series of aggregated content added to GrooveGaming, operators are able to find the instant integration that has a wealth of curated content to drive player engagement and revenue.
The world’s fastest-growing aggregator GrooveGaming has been in top gear developing powerful market positions in Europe, the Far East, Latin America and Africa, as well as focusing on the technology development that has set the accelerating aggregator apart over the last 12 months. GrooveGaming has carved out a significant space within Europeâs regulated gambling markets, and a recent announcement about a new partnership with Super Spade Games has given a boost to its Far Eastern ambitions, while deals with Jazz Gaming Solutions and Patagonia Entertainment has bolstered its growth prospects in the Latin American market.
GrooveGaming’s global reach is underpinned by tailoring games lists and promotions for operators working in multiple markets to reflect typical regional player attitudes thereby helping to drive player engagement and revenue. A key reason why GrooveGaming is becoming a supplier of choice around the world is that GrooveGaming is powered by technology innovation which provides operators with the ability to activate a range of features that enhance customer experience and engagement, improve retention, encourage extended play and produce higher yield.
Fugaso, who recently celebrated their third anniversary, is also on a roll, having recently been announced as a finalist in two AskGamblers Award categories which play to the company’s strengths, Best Slots and Best Software Provider, in what is considered the worldâs most prestigious casino awards.
Robert Metzger, Head of Business Development at Fugaso said: âBuilding an emotional connection to customers is at the heart of slots development, so we are proud to support this yearâs Fire & Ice party to take the industry into the future.”
Rebecca Sotomora, Head of Sales at GrooveGaming said: âThis is an opportunity to host our clients and suppliers at the industryâs most famous event, and a way for GrooveGaming to meet and entertain clients, affiliates, media and all key igaming stakeholders in a fun and relaxing environment with a full evening of partying and entertainment. We look forward to making lots of new friends!â
For further information visit www.groovegaming.com
Asia
FUN88 Launches AI Game Recommendations, Setting New iGaming Standard
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FUN88, a leading online gaming platform, has introduced its latest breakthrough in the iGaming industry: AI-powered recommendations for slot games. This new feature marks a significant step in enhancing user experience, offering tailored game suggestions based on individual preferences and gaming behaviour.
By analysing user data and local market trends, the AI system recommends popular games tailored to regions such as Thailand and Vietnam, ensuring a more personalised and engaging experience for every player.
Key Highlights of the AI Game Recommendations Feature:
âą Personalised Recommendations â AI analyses gameplay history and preferences to suggest slot games that best fit each player.
âą Enhanced User Experience â A seamless, customised journey that saves players time.
âą Available for Vietnam and Thailand Players â The feature is available to registered FUN88 users in these markets, reinforcing the brandâs commitment to innovation.
âą Responsible Gaming Focus â AI technology also supports FUN88âs dedication to safe and responsible play.
This launch marks another step forward for FUN88 in combining technology and entertainment to enhance user satisfaction. The new system not only makes gameplay more convenient and exciting but also aligns with FUN88âs long-term vision of offering safe, smart and enjoyable gaming.
Players can now explore the new AI-powered recommendations by registering on FUN88 or logging in to their accounts. Through the FUN88 app, users can easily access their favorite categories, manage their accounts and enjoy exclusive promotions.
The post FUN88 Launches AI Game Recommendations, Setting New iGaming Standard appeared first on European Gaming Industry News.
AskGamblers Casino Complaint Service
AskGamblers Casino Complaint Service Surpasses $80 Million Returned to Players
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The AskGamblers Casino Complaint Service is a vital wheel in the mechanism of AskGamblers, and lately, that wheel has been spinning faster than ever. After reaching the $70 million milestone only a few months ago, the service has now gone above and beyond once again.
At AskGamblers, every complaint is handled with care and persistence to ensure fair treatment for players facing issues with online casinos. The most recent case involved a user who had difficulties withdrawing their winnings from Jackbit Casino. The amount in question was significant â $3,311,000.
After the AGCCS team reached out to the casino, the issue was resolved in less than two weeks, and the player successfully received their funds.
Since its launch in 2009, AGCCS has now returned over $80 million to players across the globe.
Dijana RadunoviÄ, General Manager at AskGamblers, said: âEvery time our complaint team reaches a new milestone, Iâm reminded of how much passion and effort they put into helping players. Weâre proud of them and the impact theyâre making â itâs a reminder that fairness in gaming really matters.â
The post AskGamblers Casino Complaint Service Surpasses $80 Million Returned to Players appeared first on European Gaming Industry News.
ANESAR
ANESAR Holds its 43rd Ordinary General Assembly
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The Spanish Association of Gaming and Recreational Hall Entrepreneurs (ANESAR) has held its 43rd Ordinary General Assembly this Tuesday, November 4, in the Carlos Ferret Salat room of CEOE, in Madrid, where it once again brought together a large representation of members, in a meeting marked by reflection, collaboration and the firm will to continue working with data, arguments and responsibility.
Following the institutional opening by Javier CalderĂłn, Director of Companies and Organisations of CEOE, aspects of mandatory statutory compliance were addressed, such as the approval of minutes, the explanation and approval of accounts and budgets, or the approval of the Annual Report of Activities.
Next, JosĂ© Vall presented the presidentâs report, in which he emphasised that, although political decisions are often difficult to understand, âour duty is to continue providing arguments and evidence to defend the sector with rigor, knowledge, and sound judgment.â In this regard, he stressed the need to anticipate events, prepare information and coordinate common messages that reinforce the image of a sector committed to legality, prevention and responsible gaming.
For his part, Juan Lacarra, technical general secretary of ANESAR, reviewed the main current issues from a regulatory and operational perspective, addressing relevant aspects such as sanctioning procedures, opening hours, biometrics and hiring difficulties.
During the Assembly, the âKey Data and Sector Dynamicsâ were also presented, highlighting that there are currently 3600 gaming arcades (more than 240 have closed in the last four years) and 30,060 slot machines. It was also specified that the average spend per visit is âŹ16, that 85% of people are accompanied by family and friends, and that 60% are men around 30 years old. Regarding employment data, it was explained that the sector supports more than 47,000 jobs, including both direct and indirect workers, making it a significant driver of employment. The ANESAR Training Plan was also emphasised, with 8725 students and 16,539 formal enrollments (data as of October 15, 2025). Furthermore, it was noted that, with a real estate investment of âŹ260 million, gaming arcades represent one of the largest private investments in the leisure sector. A sector that, as was recalled, collects more than 320 million euros in taxes annually, which benefit hundreds of thousands of people, as well as society as a whole.
The Assembly also included the participation of experts in politics and institutional relations, such as Jaime Criado, from the firm ACENTO, who provided insights into the current political situation and its potential impact on the sector. ANESAR Vice Presidents Enric Sanahuja, RaĂșl Rubio and Antonio FornĂ©s also offered their perspectives on current issues affecting the sector. Finally, RamĂłn CubiĂĄn, Director General of Land and Delegate for Gaming Regulation and Management of the Community of Madrid, accompanied by Gracia MartĂn Duarte, Deputy Director of Gaming Management and Regulation, and their team, officially closed the 43rd ANESAR Assembly.
The post ANESAR Holds its 43rd Ordinary General Assembly appeared first on European Gaming Industry News.
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