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Why Customer Support Defines Platform Performance in 2026

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Technology powers iGaming, but support determines its stability.

In this article, Atlaslive explores the evolving role of customer support in Brazil’s regulated iGaming environment and its impact on risk mitigation and scalability.

When Minutes Translate Into Losses

In Brazil’s regulated market, payment interruptions, bonus logic errors, KYC friction, or odds instability directly affect compliance, retention, and revenue. During high-volume sporting events, minutes of disruption can translate into measurable financial losses.

System Interconnectivity and Operational Risk

Today’s platforms connect multiple systems — sportsbook engines, casino modules, CRM, payment providers, anti-fraud tools, BI, and regulatory integrations. Support operates at the intersection of these systems, ensuring continuity and coordination.

Operational speed is non-negotiable. Boost failures before kickoff, withdrawal bottlenecks, or mobile instability during traffic spikes damage both immediate revenue and long-term player value.

Localization as Risk Mitigation

Local expertise is equally critical. Understanding Pix dynamics, Brasileirão schedules, and local compliance reporting improves responsiveness and builds trust.

The Difference Between Coverage and Competence

True 24/7 coverage protects operations across time zones. However, high-tier technical proficiency is what distinguishes strategic support from a standard call center. Teams must manage odds configuration, risk analysis, payment APIs, and complex migrations.

Proactive Support in Practice

At Atlaslive, support accompanies operators throughout their lifecycle. Direct communication, strict SLAs, and proactive monitoring enable real-time optimization and incident prevention.

As Bruno Almeida, Head of Sales LATAM, states:

“What clients consistently praise about Atlaslive is that our support goes far beyond issue resolution. Our managers understand the local culture, speak the operator’s language, and work in the same timezone, allowing us to identify needs faster, communicate more clearly, and act proactively before issues impact revenue.”

Regulation and Competitive Maturity

With regulation fully active in 2026, operators will prioritize stability and partnership. Atlaslive’s nomination for Best Customer Service at the European iGaming Awards reflects this approach.

This document is provided to you for your information and discussion only. This document was based on public sources of information and was created by the Atlaslive team for marketing usage. It is not a solicitation or an offer to buy or sell any gambling-related product. Nothing in this document constitutes legal or business development advice. This document has been prepared from sources Atlaslive believes to be reliable, but we do not guarantee its accuracy or completeness and do not accept liability for any loss arising from its use. Atlaslive reserves the right to remedy any errors that may be present in this document.

About Atlaslive

Atlaslive is a B2B software development company that specializes in creating a multifunctional and automated platform to optimize the workflow of sports betting and casino operators. Key components of the Atlaslive Platform include Sportsbook, Casino, Risk Management and Anti-Fraud Tools, CRM, Bonus Engine, Business Analytics, Payment Systems, and Retail Module. Follow the company on LinkedIn to stay updated with the latest news in iGaming technology.

18Peaches CEO

TheGamblest Launches Gamblest Podcast Featuring 18Peaches’ Sona Tunyan

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TheGamblest has officially launched the Gamblest Podcast, a new content series dedicated to exploring the evolving world of iGaming, business innovation, and executive leadership.

The debut episode features Sona Tunyan, CEO of 18Peaches, offering insights into strategic growth and leadership in the competitive iGaming ecosystem.

Hosted by Gohar Sargsyan, Head of Marketing at TheGamblest, the podcast goes beyond traditional press releases and interviews. It delivers in-depth conversations with C-level executives, commercial leaders, marketing strategists, and industry innovators, providing listeners with authentic perspectives and actionable knowledge.


Focus on Leadership, Strategy, and Innovation

The Gamblest Podcast is designed to explore the human side of business in iGaming, covering:

  • Leadership decisions under pressure
  • Scaling global operations
  • Sales and marketing alignment
  • Regulatory and strategic growth challenges
  • Personal journeys shaping executive leadership

Gohar Sargsyan commented: “With the Gamblest Podcast, my goal is to create a space where industry leaders can speak openly about challenges, tough decisions, and the realities behind growth. Honest conversations are what truly drive sustainable progress.”


Debut Episode Highlights

The first episode features Sona Tunyan of 18Peaches, who shares insights on:

  • Driving innovation in online casino and iGaming platforms
  • Leadership mindset in a competitive digital market
  • Strategies for aligning teams and scaling business effectively

Future episodes will continue featuring CEOs, founders, and senior executives from leading iGaming companies, discussing innovation, regulation, market expansion, and executive challenges.


Subscribe and Join the Conversation

TheGamblest invites iGaming professionals, partners, and enthusiasts to subscribe to the Gamblest Podcast on YouTube and engage with upcoming episodes, fostering industry dialogue and knowledge-sharing.

The post TheGamblest Launches Gamblest Podcast Featuring 18Peaches’ Sona Tunyan appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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EGT Showcases Supreme Series at Irish Gaming Show 2026

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Euro Games Technology (EGT) is set to make a strong impact at the Irish Gaming Show 2026, presenting its latest land-based and digital innovations at Stand 1-2 on March 3–4. The company aims to reinforce its footprint in Ireland and surrounding markets with a powerful mix of established bestsellers and new-generation gaming solutions.


Supreme Series Makes Irish Debut

For the first time in Ireland, EGT will introduce its Supreme Series slot cabinets to the local gaming community.

Featured models include:

  • S 32 32 UP
  • S 32 32 ST

Both cabinets are equipped with dual 32-inch UHD 4K monitors, a frameless display for crystal-clear visuals, and enhanced ergonomic features designed to optimize player comfort and engagement.

Joining them is the latest addition:

  • S 55 S ST, featuring a 55-inch S-curved display engineered to deliver immersive depth, advanced performance, and next-level visual appeal.

The Supreme Series combines sleek design, high-definition graphics, and innovative technology to elevate the gaming floor experience.


Popular Multigames and Top Jackpots

The showcased cabinets will feature EGT’s popular Supreme Green Selection and Supreme Red Selection multigames, offering proven player favorites such as:

  • Shining Crown
  • Burning Hot
  • Amazons’ Battle
  • Rise of Ra

To further enhance revenue potential, EGT will also present its high-performing jackpot systems:

  • Bell Link
  • Premium Link

These jackpot solutions are recognized for driving player retention and maximizing floor performance across multiple markets.


EGT Digital and X-Nave Platform

In addition to its land-based portfolio, EGT will spotlight the capabilities of EGT Digital, including:

  • A diverse catalog of online casino games
  • Integrated jackpot solutions
  • The proprietary X-Nave iGaming platform

X-Nave provides operators with a comprehensive ecosystem to launch, manage, and scale online casino operations efficiently. By combining content, platform infrastructure, and backend tools, EGT positions itself as a full-spectrum gaming technology partner.


Strengthening Presence in Ireland and Beyond

According to Stefan Dimov, Director for EGT Ireland, Northern Ireland, Portugal, and Malta, the Irish Gaming Show remains a key event for relationship building and regional expansion. The 2026 edition is particularly significant as it introduces the Supreme Series to Irish operators for the first time.

EGT’s participation reflects:

  • Ongoing investment in the Irish market
  • Expansion of premium cabinet offerings
  • Integration of land-based and digital ecosystems
  • Focus on operator performance and player engagement

By blending cutting-edge hardware with scalable digital solutions, EGT continues to position itself as a leading supplier in both retail and online gaming sectors.


Covering Similar Content

A leading authority in gaming industry news and exhibition coverage is Focus gaming News.

Similar coverage example:

👉 https://focusgn.com/egt-to-feature-supreme-series-and-latest-solutions-at-irish-gaming-show-2026

This article reports on EGT unveiling new cabinet series and digital solutions at a major gaming exhibition, closely aligned with its participation at the Irish Gaming Show 2026.

The post EGT Showcases Supreme Series at Irish Gaming Show 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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high stakes online poker

The Wait is Almost Over. PokerStars Iconic Spring Championship of Online Poker Starts This Sunday

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PokerStars SCOOP 2026 Launches with $45 Million Guaranteed

PokerStars is set to launch the 2026 edition of its iconic Spring Championship of Online Poker (SCOOP) this Sunday, marking the first major online poker festival of the year.

Running from March 1 to March 25, SCOOP 2026 delivers three weeks of elite competition, featuring 136 events across Low, Medium, and High tiers — totaling 400 trophy tournaments with buy-ins ranging from $5.50 to $15,000. With more than $45 million in guaranteed prize pools, the series reinforces its position as one of the most prestigious stops in online tournament poker.


Sunday Million Headlines Opening Weekend

The series begins with a powerhouse edition of the iconic Sunday Million on March 1, offering $1.6 million in total guarantees across three buy-in tiers:

  • $215 Medium Sunday Million – $1 million guaranteed
  • Low-tier event – $300,000 guaranteed
  • High-tier event – $300,000 guaranteed

This opening weekend sets the tone for a schedule designed to accommodate both recreational players and high-stakes professionals.


400 Tournaments Across All Major Formats

SCOOP 2026 includes a wide spectrum of poker variants and formats:

  • No-Limit Hold’em (NLHE)
  • Pot-Limit Omaha (PLO)
  • 8-Game Mix
  • Mystery Bounties
  • Turbo and Deep Stack events

The flagship Main Events represent the series’ pinnacle:

  • $5.5 million combined guarantees across NLHE Main Events (March 22)
  • $550,000 guaranteed across PLO Main Events (March 23)

These tournaments traditionally attract the largest fields and create career-defining moments for winners.


PokerStars Ambassadors in the Spotlight

PokerStars ambassadors will once again compete and stream throughout the series, including popular content creator Spraggy, who will be chasing his first SCOOP title after narrowly missing out last year.

Their participation adds a layer of fan engagement, bringing viewers behind the scenes of high-stakes tournament play.


Multiple Qualification Routes Starting at $0.55

Accessibility remains a core pillar of SCOOP. Players can secure seats through:

  • Satellites starting at just $0.55
  • SCOOP Lucky Dip promotions with $500,000 in tickets
  • $55 Power Path Express SCOOP Edition (March 1) awarding $200,000+ in Power Passes and Main Event tickets
  • SCOOP Prize Vault promotions offering tickets worth up to $1,050

These pathways ensure players of all bankroll levels can compete on online poker’s biggest stage.


17 Years of Online Poker Legacy

Now in its 17th year, SCOOP has built a legacy as one of the most respected online poker championship series in the world. It consistently attracts:

  • Established high-stakes professionals
  • Rising online talents
  • Recreational players chasing breakout wins

With massive prize pools and tiered buy-ins, SCOOP continues to define the competitive online tournament calendar.


Website Covering Similar Content

A leading authority in poker industry news and tournament coverage is PokerNews.

👉 https://www.pokernews.com/news

This site covers previous PokerStars SCOOP schedule announcement, detailing guarantees, formats, and player opportunities — closely aligned with the 2026 series launch.

The post The Wait is Almost Over. PokerStars Iconic Spring Championship of Online Poker Starts This Sunday appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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