Connect with us

Australia

ACMA: TAB Penalised $4 Million for Spamming VIP Customers

Published

on

acma:-tab-penalised-$4-million-for-spamming-vip-customers
Reading Time: 2 minutes

 

Tabcorp Holdings Limited (TAB) has been penalised $4,003,270 for sending more than 5700 marketing messages to customers of its VIP Programme that broke Australia’s spam laws.

An Australian Communications and Media Authority (ACMA) investigation found that TAB sent 2598 SMS and WhatsApp messages to VIP customers between 1 February and 1 May 2024 without providing an option to unsubscribe from the messages.

The ACMA also found that 3148 SMS and WhatsApp messages did not contain adequate sender information across the same period, and 11 SMS messages were sent without consent between 15 February and 29 April 2024.

Authority Member Samantha Yorke said the breaches were deeply concerning as they involved non-compliance by a large and established gambling provider that targeted VIP Programme customers.

“This is the first time the ACMA has investigated and found spam breaches in a gambling VIP program. These programs often involve personalised messages offering incentives such as bonus bets, deposit matching, rebates and offers of tickets to sporting and other events.

“The gambling industry needs to understand that spam laws apply to all direct marketing—whether it’s generic campaigns or personalised messages,” Ms Yorke said.

“VIPs should not be confused with gambling ‘high-rollers’. These types of gambling VIP programs can involve customers who are not well off and are experiencing significant losses,” Ms Yorke said.

“It is utterly unacceptable that TAB did not have adequate spam compliance systems in place.”

Under the Spam Act 2003, businesses must have consent before sending marketing messages. Messages sent with consent must also contain a working unsubscribe option and information about the sender.

“When people make choices to unsubscribe from a service they must be able to do so easily and their decisions must be respected by companies,” Ms Yorke said.

TAB has also entered into a 3-year court-enforceable undertaking. This includes an independent review of its direct marketing systems, making improvements, running quarterly audits of its VIP direct marketing, training staff and reporting to the ACMA regularly.

“The ACMA will be watching closely to ensure TAB meets its commitments and complies with the spam laws in future,” Ms Yorke said.

Cracking down on gambling safeguards and spam rules are current compliance priorities for the ACMA. Over the last 18 months businesses have been penalised over $16.9 million for spam breaches.

The post ACMA: TAB Penalised $4 Million for Spamming VIP Customers appeared first on European Gaming Industry News.

Australia

NSW: Hospitality and Racing Strategy 2026-28 and Regulatory Priorities 2026

Published

on

nsw:-hospitality-and-racing-strategy-2026-28-and-regulatory-priorities-2026

Liquor & Gaming NSW has published the Hospitality and Racing Strategy 2026-28, setting a clear path for reducing harm, supporting responsible industry growth and meeting evolving community expectations. The Strategy outlines Hospitality and Racing’s vision, regulatory posture and strategic objectives.

It outlines three strategic objectives which will guide the work to support communities, individuals and the industry. The first is targeted harm reduction, using better data, education and engagement to focus on the areas where we can make the biggest difference.

The second is outcome‑focused, responsive regulation, by making use of streamlined, place‑based and community‑informed approaches that deliver meaningful, real-world outcomes.

Third is promoting modern tools, skilled teams and smart decisions, investing in its capability, improving how it uses data and supporting consistent decision making across hospitality and racing.

Regulatory Priorities 2026

Alongside the new strategy, Liquor & Gaming NSW has also issued its Regulatory Priorities 2026. This sets out where the department will be focusing its regulatory attention over course of the year. It provides transparency on Liquor & Gaming’s forward regulatory agenda and gives the industry the opportunity to proactively engage about the issues they are concerned about.

The post NSW: Hospitality and Racing Strategy 2026-28 and Regulatory Priorities 2026 appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Continue Reading

ACMA

ACMA Blocks More Illegal Online Gambling Websites

Published

on

acma-blocks-more-illegal-online-gambling-websites

The Australian Communications and Media Authority (ACMA) has requested the Australian internet service providers (ISPs) to block more illegal online gambling sites, after investigations found these services to be operating in breach of the Interactive Gambling Act 2001.

The latest sites blocked include:

Lucky Mate

Vegastars

Wombet

Cosmobet

Fortune Play

Fortunica

Rolletto

Velobet

Website blocking is one of a range of enforcement options to protect Australians against illegal online gambling. Since the ACMA made its first blocking request in November 2019, 1518 illegal gambling and affiliate websites have been blocked. Over 220 illegal services have also pulled out of the Australian market since the ACMA started enforcing new illegal online gambling rules in 2017.

The post ACMA Blocks More Illegal Online Gambling Websites appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Continue Reading

Australia

Regulating the Game 2026 Sydney — One Month Countdown as Sector Leaders Anticipate Inaugural RTG Global Awards

Published

on

regulating-the-game-2026-sydney-—-one-month-countdown-as-sector-leaders-anticipate-inaugural-rtg-global-awards

With a month left until Regulating the Game 2026 Sydney, the final arrangements are in progress for the industry’s premier event on gambling regulation, compliance, integrity, and safer gambling, scheduled for 9–11 March 2026 at the Sofitel Sydney Wentworth.

Currently in its sixth edition, Regulating the Game has become a platform for in-depth, cross-jurisdictional analysis of gambling regulation and industry performance, emphasizing the interplay between regulatory frameworks, market structures, and organizational capacity in practice. The 2026 initiative unites regulators, policymakers, operators, advisors, and technology experts to explore the translation of regulatory intent into practical application, as well as the evolution of industry systems, governance, and behaviors in light of increased scrutiny and reform.

A Program Centered on System Efficiency and Compliance Circumstances

The 2026 conference agenda is designed to transition purposefully from context to analysis to application, exploring how gambling regulation, market design, organizational capability, and leadership influence real-world results. Over three days, the program examines not just the pathway of regulatory reform, but also how these reforms are integrated, implemented, and challenged within intricate gambling settings facing ongoing evaluation and transformation.

Sessions cover public policy, regulatory practice, sector performance, and innovation, focusing on:

• The strategic direction of gambling regulation, enforcement and supervision, and how regulatory posture is evolving post-inquiry and reform
• The operational reality of compliance, including AML/CTF supervision, financial crime risk, and implementation challenges and opportunities
• Safer gambling governance, consumer protection frameworks and the application of RegTech at scale
• Market structure, black and grey market dynamics, and the unintended consequences of regulatory design choices
• Technology, data governance, RegTech and the use of AI to support integrity, oversight and organisational decision-making
• Leadership, accountability, culture and the capability required to translate policy intent into durable operational outcomes

The agenda integrates keynote addresses, moderated panels, expert masterclasses and Industry Spotlight sessions, designed to support informed debate while grounding discussion in real-world regulatory and operational experience.

Global RTG Awards to Be Presented for the First Time

A key aspect of Regulating the Game 2026 is the introduction of the first Regulating the Game Global Awards, which honor leadership, stewardship, and measurable effects in areas such as sector direction and reform, compliance, safer gambling, technology, and community results.

The Global Awards were created to offer impartial, thorough acknowledgment of individuals, organizations, and solutions that are enhancing standards and leading to improved regulatory and social results. Finalists have been verified in six categories after an objective evaluation by a judging panel made up of senior leaders with extensive knowledge in regulation, law, integrity, governance, and responsible gambling.

The RTG Global Awards Gala Dinner will take place as a central event of the conference agenda, allowing finalists, peers, and industry stakeholders to engage in the Awards without needing to attend the entire conference.

Pitch! Showcase and Industry Interaction

The conference agenda includes Pitch!, a forum by Regulating the Game for exploring both new and traditional methods to tackle regulatory, compliance, and safer gambling issues. Pitch! highlights research, practical technologies, operating models, and concepts being implemented or tested in regulated settings, and analyzes how innovation is embraced, managed, and expanded in conjunction with current systems and controls.

Paul Newson, Founder of Regulating the Game and Principal at Vanguard Overwatch, stated that the 2026 event signifies the growth and significance of the existing regulatory landscape:

“Regulating the Game exists to engage honestly with how gambling regulation, sector performance and organisational capability intersect in practice – not just policy intent, but how expectations are interpreted, implemented and sustained over time.

The Global Awards sit alongside that purpose. They recognise and help surface leadership, stewardship and practical work that is lifting capability, strengthening governance and positioning organisations – and the sector more broadly – for more resilient and sustainable operation. The intent is to cultivate credible leadership voices and highlight work that is demonstrably improving outcomes.”

The post Regulating the Game 2026 Sydney — One Month Countdown as Sector Leaders Anticipate Inaugural RTG Global Awards appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Continue Reading

Trending

Get it on Google Play

Fresh slot games releases by the top brands of the industry. We provide you with the latest news straight from the entertainment industries.

The platform also hosts industry-relevant webinars, and provides detailed reports, making it a one-stop resource for anyone seeking information about operators, suppliers, regulators, and professional services in the European gaming market. The portal's primary goal is to keep its extensive reader base updated on the latest happenings, trends, and developments within the gaming and gambling sector, with an emphasis on the European market while also covering pertinent global news. It's an indispensable resource for gaming professionals, operators, and enthusiasts alike.

Contact us: [email protected]

Editorial / PR Submissions: [email protected]

Copyright © 2015 - 2024 - Recent Slot Releases is part of HIPTHER Agency. Registered in Romania under Proshirt SRL, Company number: 2134306, EU VAT ID: RO21343605. Office address: Blvd. 1 Decembrie 1918 nr.5, Targu Mures, Romania