Compliance Updates
VI Casino Control Commission, Department of Health Announce Joint Initiative on Problem Gambling
In an initiative aimed at promoting responsible gaming in the U.S. Virgin Islands, the Virgin Islands Casino Control Commission (VICCC) and the Virgin Islands Department of Health (VIDOH) announced that a Memorandum of Understanding (MOU) has been executed to train and certify counselors in the districts of St. Thomas-St. John and St. Croix to treat problem gambling disorders and addiction.
Under the terms of the MOU fully executed on October 24, 2024, the VICCC has provided the funds for six counselors, three in each island district, employed at the VIDOH’s Division of Behavioral Health to receive training through The Center for Addiction Studies and Research.
This training will include vital knowledge on etiological predictors and risk factors, implementing suicide prevention strategies, and employing effective treatment approaches for individuals affected by gambling addiction. Additionally, the VICCC will also provide the funds to ensure that the counselors receive supervision by a board-approved clinical consultant, leading to an international certification recognized by the International Gambling Counselor Certification Board.
Marvin L. Pickering, VICCC Chairman and CEO, said: “While our residents will continue to have access to 1-800-GAMBLER and other national resources, it has always been the position of the VICCC that, in fulfilling our legal mandate to provide programs to treat and prevent gambling addiction, we needed to ensure the availability of assistance locally, assistance that is confidential and free or low-cost and that can be easily accessed, seen and understood.”
“In all aspects, VIDOH was an excellent choice for the VICCC,” Pickering added.
VIDOH Commissioner Justa Encarnacion said: “We want to ensure that we strengthen resources and services for those facing challenges with gambling and that we equip the community with information to make informed decisions about gaming, whether it is bingo, lottery, VLTs, or slot machines. Overall, our goal is to encourage a culture of responsibility within the Virgin Islands gaming community.”
Chairman Pickering and Commissioner Encarnacion expressed appreciation to the teams at VICCC and VIDOH who effectively collaborated in bringing the MOU to fruition.
Chairman Pickering particularly applauded the unwavering efforts of Commissioner Carolyn P. Hermon-Percell, the Vice-Chair of VICCC for her leadership in bringing this first major step to fruition. Both look forward to this important measure that is expected to improve health and wellness and reduce the personal, social, and economic costs of problem gambling in the U.S. Virgin Islands.
Compliance Updates
MGA Publishes Results of Thematic Review on Self-exclusion Practices in Online Gaming Sector
The Malta Gaming Authority (MGA) has published the results of a Thematic Review on how online B2C licensees implement self‑exclusion and other responsible gambling safeguards. The Review sought to identify any systemic weaknesses and clarify regulatory expectations relating to player protection, highlighting areas performing well as well as opportunities for licensees to strengthen their practices.
The Review was carried out in 2025 following reports that some players were able to access multiple brands despite being self‑excluded due to problem gambling. It examined the real‑world performance of player protection tools across 20 licensees and 58 active URLs. A mystery shopping exercise assessed the effectiveness of self‑exclusion processes, cross‑brand account controls, and the presentation of responsible gambling protections at key points of play.
The findings presented in this document reaffirm the Authority’s ongoing commitment to safeguarding players and upholding the integrity of the online gaming sector. Overall, the Thematic Review indicates a positive level of compliance, with the majority of licensees assessed demonstrating practices that are broadly in line with regulatory expectations. At the same time, the Review highlights opportunities for further strengthening player protection measures across the sector.
The assessment outlines the specific areas where enhancements would be beneficial. These include delays in activating self‑exclusion, instances where exclusions were lifted without applying a mandatory cooling‑off period, challenges in detecting duplicate or closely matching player identity details across brands, the absence of limit‑setting prompts during registration, and incomplete information displayed within Reality Check pop‑ups. Together, these findings provide guidance where systems and processes can be enhanced to ensure player protection measures operate as intended.
The Authority has communicated the findings to the relevant licensees, each of whom has been asked to address the points raised and submit rectification plans. Follow‑up supervisory engagement will continue where necessary, including monitoring the implementation of corrective actions. This work forms part of the Authority’s broader risk‑based oversight approach, aimed at promoting higher and more consistent standards of player protection across the sector.
Through this Guidance Document, the Authority encourages all licensees to use the insights from this Review to reinforce their internal frameworks, enhance their responsible gambling controls, and continue contributing to a safer and more sustainable gaming environment.
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Adventure One QSS
Dutch Gambling Authority Imposes Penalty on Adventure One QSS for Illegal Gambling
The Netherlands Gambling Authority (KSA) has imposed a penalty on Adventure One QSS Inc. for illegal gambling. Adventure One offers games of chance on the Dutch market under the Polymarket brand name, without a license. The KSA has called on Polymarket to cease its activities immediately. If it fails to do so, the company will be fined €420,000 per week, with a maximum of €840,000.
Polymarket has been frequently in the news in recent months, particularly regarding betting on the Dutch elections. Although Polymarket itself states that prediction markets do not fall under the category of gambling, the Netherlands Gambling Authority (KSA) has taken a different stance. After contacting the company about its illegal activities on the Dutch market, there has been no visible change, and the offering remains available. The Netherlands Gambling Authority therefore imposed this order, subject to a penalty. A turnover-related fine may also be imposed at a later date.
Ella Seijsener, director of licensing and supervision at the Netherlands Gambling Authority (KSA), said: “Prediction markets are on the rise, including in the Netherlands. These types of companies offer bets that are not permitted in our market under any circumstances, not even by license holders. Besides the social risks of these kinds of predictions (for example, the potential influence on elections), we conclude that this constitutes illegal gambling. Anyone without a KSA license has no business in our market. This also applies to these new gambling platforms.”
The post Dutch Gambling Authority Imposes Penalty on Adventure One QSS for Illegal Gambling appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
Brais Pena Chief Strategy Officer at Easygo
Stake Goes Live in Denmark Following Five-Year Licence Approval
Stake, the largest online casino and sportsbook globally, today proclaims its official entry into Denmark after obtaining a five-year online casino and sports betting license. The shift reinforces Stake’s enduring dedication to enhancing its global growth strategy.
Denmark is often seen as a regulatory success within the European online gambling scene, and Stake has now introduced its flagship, internationally recognized product to the Danish market. Players will unlock access to Stake’s top-tier casino and sportsbook, showcasing exceptional games, cutting-edge technology, and an exceptional user experience, all provided with a strong local emphasis.
Starting 1 March 2026, Stake Denmark will set up its new headquarters at Parken Stadium, the national football stadium of Denmark and the home ground for FC Copenhagen.
Peter Eugen Clausen, Managing Director at Stake Denmark, said: “Denmark has one of the most well-regulated and competitive gaming markets in Europe, and that’s exactly what makes it so exciting. With Stake’s arrival, Danish players can expect a fresh, world-class experience backed by global scale and strong local focus. We’re raising the bar in terms of product, transparency, and entertainment, and I believe increased competition from brands like Stake will only drive the market forward in a positive way.”
Brais Pena, Chief Strategy Officer at Easygo, the technology company behind Stake, said: “Denmark marks our entry into the Nordics and represents a clear win in one of Europe’s most mature and high-value markets. With each new market, our momentum continues to build as we deliver on our global expansion strategy.”
Since its inception in 2017, Stake has positioned itself as the top betting and gaming brand globally by continually presenting advanced technology and novel gaming experiences for players around the globe. Upon entering Denmark, Stake maintains its dedication to player safety and responsible gaming, guaranteeing that gambling stays enjoyable, secure, and entertaining by providing extensive tools and resources that assist customers in comprehending and monitoring their gambling behavior.
The post Stake Goes Live in Denmark Following Five-Year Licence Approval appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.
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