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MGA Publishes Skills Gap Report, Unveiling Insights into Workforce Trends and Industry Challenges

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The Malta Gaming Authority (MGA) has released its latest report analysing the skills gap in the online gaming industry, based on surveys conducted between 2020 and 2024. The findings, reflecting data from 2019 to 2023, provide valuable insights into workforce trends, challenges, and opportunities across MGA-licensed activities in Malta.

Key Findings from the Report

Positive Labour Market Dynamics

75.8% of surveyed respondents rated Malta positively in areas such as labour market trends, skills availability, and training opportunities when compared to other jurisdictions.

Vacancy Trends in 2023

At the end of 2023, 74.9% of job vacancies had been open for less than three months.

There were 92.5 vacancies per 1000 employees in MGA-licensed activities, with a total of 885 open positions reported by online gaming companies in Malta.

Vacancy Breakdown by Level

79.2% of open positions were at the operational level.

18.8% were at middle management, while top management roles accounted for 2.0% of total vacancies.

Roles in Demand

Marketing roles (including customer care) represented 21.1% of vacancies, while technology-related positions made up 16.8%.

Top Barriers to Recruitment

The most common reasons for unfilled vacancies over the reporting period were:

Lack of work experience.

Competition from other firms.

Insufficient qualifications.

Recruitment Trends in 2023

84.9% of surveyed firms hired personnel from other companies within the industry.

Only 25.8% recruited directly from university graduates, underscoring the need for better alignment between educational programmes and industry needs.

Addressing Skills Gaps

71.7% of firms implemented in-house training or mentoring programmes to address skill shortages.

55.4% intensified employee retention efforts as a strategy to close skills gaps.

MGA CEO, Charles Mizzi, commented on the report’s findings:

“As Malta’s gaming industry evolves, it is essential to adapt and strengthen the foundations that support its success.”

“The Skills Gap Report reveals important insights into the challenges and opportunities ahead, particularly the need for targeted skills development and stronger partnerships between educational institutions and industry. By addressing these priorities, we can ensure sustainable growth and maintain Malta’s leadership in the global gaming ecosystem.”

The post MGA Publishes Skills Gap Report, Unveiling Insights into Workforce Trends and Industry Challenges appeared first on European Gaming Industry News.

Compliance Updates

Romanian National Gambling Authority Pushes for Urgent Overhaul of Self-exclusion Rules

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The Romanian National Gambling Authority (ONJN) has formally urged the Ministry of Finance to introduce emergency measures aimed at strengthening the country’s self-exclusion system. ONJN President Vlad-Cristian Soare said the regulator has submitted a draft emergency ordinance (OUG) designed to close loopholes in existing legislation and bolster player protection.

The ONJN launched Romania’s gambling self-exclusion platform in 2020 under legislation GD no. 111/2016, Art. 130. However, there have been discussions for some time over the shortcomings of the programme, and industry groups such as the EGBA have been vocal in proposing improvements.

Last year, the ONJN ordered gambling operators to apply a “single account principle” for self-exclusion, meaning that self-exclusion requests automatically apply across all platforms. That clarification closed a loophole that allowed players who had self-excluded with one operator to switch to another and continue to gamble, but issues remain.

Soare assumed leadership of ONJN in May 2025 following the resignation of his predecessor after a damning audit report. He said: “I promised self-exclusion would not remain a project that only exists on paper like how I found it when I took office. It will be implemented in three stages: operation under the current framework (already achieved), legislative amendments to fix dysfunctions, and the rollout of a modern IT solution (now underway).”

In a post on LinkedIn post, Soare said the priority measures would include:

• A centralised and simplified self-exclusion network covering both online and land-based gambling providers.

• Defined exclusion periods: Players would be able to select from fixed durations, including indefinite bans from gambling, with mandatory cooling-off periods to prevent premature withdrawal from the programme.

• Deposit recovery: Operators would be required to refund deposits if self-excluded players were mistakenly allowed to gamble.

• Stricter penalties: Breaches of self-exclusion rules could trigger fines ranging from 50,000 to 100,000 lei (€9800–€19,600). Repeated or severe violations could lead to licence suspensions.

• Improved visibility: Clearer terminology, mandatory self-exclusion information on gambling websites and QR codes in gambling halls linking to national resources would make the system more accessible.

Soare also signalled plans to involve Romanian police in enforcement and collaborate with the National Institute for Research and Development in Informatics. The goal is to build a modern, cost-efficient IT infrastructure capable of supporting a fully integrated self-exclusion regime.

The post Romanian National Gambling Authority Pushes for Urgent Overhaul of Self-exclusion Rules appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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BetMGM Updates Anti-Harassment Policy to Protect Athletes

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BetMGM, a leading sports betting and iGaming operator, has updated its terms of service to explicitly prohibit athlete harassment. Under the revised terms, BetMGM will suspend a customer’s account if the customer is found to have used harassing or abusive language toward athletes, coaches, or team or league personnel.

While the operator’s previous terms allowed account suspension for any lawful reason, including harassment, the update provides even more clarity around the policy and underscores BetMGM’s commitment to sports integrity and player safety. Updates to the terms of service are subject to regulatory approval as required.

“We are unwavering in our commitment to sports integrity — and that commitment extends to safeguarding athletes, coaches and league personnel. Our legal, regulated environment enables us to identify misconduct, investigate reports, and take action when necessary. Any confirmed instance of harassment will result in decisive measures, including account suspension,” said Rhea Loney, BetMGM’s Chief Compliance Officer.

Football legend and BetMGM ambassador Barry Sanders said: “As a professional athlete, I know how important respect is — both on and off the field. BetMGM is sending a strong message that harassment has no place in sports or sports betting. I’m proud to see BetMGM protecting athletes and promoting integrity.”

This update aligns with BetMGM’s broader responsible gambling initiatives, including the integration of educational messaging through GameSense at 10 football stadiums nationwide. GameSense is an industry-leading program developed and licensed to MGM Resorts International and BetMGM by the British Columbia Lottery Corporation. The program is integrated across BetMGM’s mobile and desktop platforms, as well as MGM Resorts properties nationwide, providing practical tips and promoting positive, transparent, and proactive engagement around responsible play. BetMGM offers a variety of responsible gambling tools including the ability to set time and spending limits.

The post BetMGM Updates Anti-Harassment Policy to Protect Athletes appeared first on Americas iGaming & Sports Betting News.

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Poland to Classify Gambling Streaming as Serious Crime

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The Polish Parliament is considering a landmark draft law to curb harmful digital content, specifically targeting the phenomenon known as “patostreaming.”

Patostreaming is recognised as a new term to categorise criminal offences related to the broadcasting of online violence, abuse and sexually degrading content.

The proposed legislation would criminalize the broadcasting of violence, abuse, and sexually degrading material. Additionally, the bill seeks to outlaw the promotion of online gambling by social media influencers. By amending the Penal Code, supporters aim to bridge the legal gap between digital behaviour and offline criminal acts, ensuring online offenders face the same accountability as those in the physical world.

The bill carries the backing of ministers of Poland’s new Civic Coalition (KO) government, formed in late 2025 by the union of the Citizens Platform (PO), Modern (Nowoczesna) and the Polish Initiative (iPL).

Supporters call for clearer enforcement powers to treat the online broadcasting of serious criminal acts as a punishable offence, aligning digital conduct with crimes already sanctioned offline.

If adopted, the legislation would introduce prison sentences ranging from three months to five years for individuals who publicly share real or staged content depicting serious criminal acts via online platforms.

The same penalty range would also apply to influencers found to be illegally promoting online gambling activity that remains heavily restricted under Poland’s state-controlled gambling regime.

KO ministers have framed the initiative as part of a broader effort to strengthen online protections for Polish youth, citing rising exposure to violent digital content and illegal gambling promotions across social media platforms.

The post Poland to Classify Gambling Streaming as Serious Crime appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

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