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European Gaming Congress 2024

Compliance Updates

MGA Publishes Skills Gap Report, Unveiling Insights into Workforce Trends and Industry Challenges

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The Malta Gaming Authority (MGA) has released its latest report analysing the skills gap in the online gaming industry, based on surveys conducted between 2020 and 2024. The findings, reflecting data from 2019 to 2023, provide valuable insights into workforce trends, challenges, and opportunities across MGA-licensed activities in Malta.

Key Findings from the Report

Positive Labour Market Dynamics

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75.8% of surveyed respondents rated Malta positively in areas such as labour market trends, skills availability, and training opportunities when compared to other jurisdictions.

Vacancy Trends in 2023

At the end of 2023, 74.9% of job vacancies had been open for less than three months.

There were 92.5 vacancies per 1000 employees in MGA-licensed activities, with a total of 885 open positions reported by online gaming companies in Malta.

Vacancy Breakdown by Level

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79.2% of open positions were at the operational level.

18.8% were at middle management, while top management roles accounted for 2.0% of total vacancies.

Roles in Demand

Marketing roles (including customer care) represented 21.1% of vacancies, while technology-related positions made up 16.8%.

Top Barriers to Recruitment

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The most common reasons for unfilled vacancies over the reporting period were:

Lack of work experience.

Competition from other firms.

Insufficient qualifications.

Recruitment Trends in 2023

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84.9% of surveyed firms hired personnel from other companies within the industry.

Only 25.8% recruited directly from university graduates, underscoring the need for better alignment between educational programmes and industry needs.

Addressing Skills Gaps

71.7% of firms implemented in-house training or mentoring programmes to address skill shortages.

55.4% intensified employee retention efforts as a strategy to close skills gaps.

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MGA CEO, Charles Mizzi, commented on the report’s findings:

“As Malta’s gaming industry evolves, it is essential to adapt and strengthen the foundations that support its success.”

“The Skills Gap Report reveals important insights into the challenges and opportunities ahead, particularly the need for targeted skills development and stronger partnerships between educational institutions and industry. By addressing these priorities, we can ensure sustainable growth and maintain Malta’s leadership in the global gaming ecosystem.”

The post MGA Publishes Skills Gap Report, Unveiling Insights into Workforce Trends and Industry Challenges appeared first on European Gaming Industry News.

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Compliance Updates

New Zealand Introduces Racing Act Changes to Extend TAB NZ Monopoly

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New Zealand Racing Minister Winston Peters has announced the introduction of legislation to amend the Racing Industry Act 2020 which will extend TAB NZ’s current land-based monopoly for sports and racing betting to online.

The Racing Industry Act established TAB NZ for the purposes of funding the racing industry. It provides 90% of the racing industry’s revenue, which generates billions of dollars for the New Zealand economy and employs over 13,500 people.

“This legislation will enhance the long-term sustainability of New Zealand’s racing industry by making TAB NZ New Zealand’s sole provider for sports and race betting both on land and online,” said Mr Peters.

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“Growing competition from offshore online betting operators poses a significant threat to the TAB NZ model.

“This change brings the model up-to-date with the current sports betting climate and will ensure the financial sustainability of the racing industry, as established in the Coalition Government’s Q4 Action Plan for New Zealand.”

The Bill makes a number of other changes to support the success of TAB NZ, including new oversight powers for the Minister to seek information from TAB NZ, and regulatory oversight of the prohibition on other operators.

“These oversight tools will ensure that TAB NZ can continue to deliver value for consumers and the racing industry, and to ensure that the ongoing viability of the industry,” Mr Peters said.

Other changes to the legislation include regulation-making powers for harm prevention and minimisation, and consumer protection, and removing the Point of Consumption Charge.

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The Bill will be referred to the Governance and Administration Committee for a select committee process.

The post New Zealand Introduces Racing Act Changes to Extend TAB NZ Monopoly appeared first on European Gaming Industry News.

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Compliance Updates

VI Casino Control Commission, Department of Health Announce Joint Initiative on Problem Gambling

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In an initiative aimed at promoting responsible gaming in the U.S. Virgin Islands, the Virgin Islands Casino Control Commission (VICCC) and the Virgin Islands Department of Health (VIDOH) announced that a Memorandum of Understanding (MOU) has been executed to train and certify counselors in the districts of St. Thomas-St. John and St. Croix to treat problem gambling disorders and addiction.

Under the terms of the MOU fully executed on October 24, 2024, the VICCC has provided the funds for six counselors, three in each island district, employed at the VIDOH’s Division of Behavioral Health to receive training through The Center for Addiction Studies and Research.

This training will include vital knowledge on etiological predictors and risk factors, implementing suicide prevention strategies, and employing effective treatment approaches for individuals affected by gambling addiction. Additionally, the VICCC will also provide the funds to ensure that the counselors receive supervision by a board-approved clinical consultant, leading to an international certification recognized by the International Gambling Counselor Certification Board.

Marvin L. Pickering, VICCC Chairman and CEO, said: “While our residents will continue to have access to 1-800-GAMBLER and other national resources, it has always been the position of the VICCC that, in fulfilling our legal mandate to provide programs to treat and prevent gambling addiction, we needed to ensure the availability of assistance locally, assistance that is confidential and free or low-cost and that can be easily accessed, seen and understood.”

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“In all aspects, VIDOH was an excellent choice for the VICCC,” Pickering added.

VIDOH Commissioner Justa Encarnacion said: “We want to ensure that we strengthen resources and services for those facing challenges with gambling and that we equip the community with information to make informed decisions about gaming, whether it is bingo, lottery, VLTs, or slot machines. Overall, our goal is to encourage a culture of responsibility within the Virgin Islands gaming community.”

Chairman Pickering and Commissioner Encarnacion expressed appreciation to the teams at VICCC and VIDOH who effectively collaborated in bringing the MOU to fruition.

Chairman Pickering particularly applauded the unwavering efforts of Commissioner Carolyn P. Hermon-Percell, the Vice-Chair of VICCC for her leadership in bringing this first major step to fruition. Both look forward to this important measure that is expected to improve health and wellness and reduce the personal, social, and economic costs of problem gambling in the U.S. Virgin Islands.

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Compliance Updates

GCB Requirements for Compliance Officer Based on NOIS/NORUT

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Introduction

The GCB provides these guidelines for the role of a Compliance Officer which is a statutory requirement for Curacao companies under the National Ordinance on the Identification of Clients when Rendering Services (NOIS) and the National Ordinance on the Reporting of Unusual Transactions (NORUT) as part of the fight against money laundering and terrorism financing.

 

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Fit and Proper Requirements

The GCB aims to license operators that maintain integrity in their operations, which includes an effective compliance function. The individual acting as a Compliance Officer must demonstrate professional experience, competence and integrity. This entails specific requirements for those authorized by the GCB to serve as a Compliance Officer for a gaming operator.

 

Suitability

As part of the fit and proper process of the Compliance Officer, the operator must submit a comprehensive Personal History Disclosure Form to the GCB, along with all necessary supporting documents, including a CV, to enable the GCB to conduct thorough due diligence. The due diligence process may include, but not limited to, an assessment of the Compliance Officer’s:

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  • Personal and Professional History: Assessment of the individual’s background and experience, including any past legal or regulatory issues, to ensure no history of criminal activity, regulatory violations, or other conduct that would raise concerns about their suitability for the role.
  • Reputation: Verification of the individual’s reputation through reference checks and, where applicable, consultation with relevant regulatory or industry bodies.

 

Competence

The operator must provide a detailed CV of the Compliance Officer, detailing their experience and education levels.

To qualify for the role, the Compliance Officer should meet one of the following criteria:

 

  • Education and Experience: At least two years of experience in Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT) compliance in a reporting role, along with a bachelor’s degree or a relevant AML certification. Recognized certifications in Curaçao include the CAMS certification from the Association of Certified Anti-Money Laundering Specialists (ACAMS) and the AMLFC certification from the AML Foundation & Compliance Institute. Other comparable certifications may be accepted, subject to approval by the GCB.

OR

  • Experience Only: At least four years of experience in AML/CFT compliance in a reporting role.

Additionally, individuals with at least two years of experience in a Money Laundering Reporting Officer (MLRO) role, or equivalent, in other jurisdictions are qualified to serve as a Compliance Officer according to NOIS/NORUT.

The Compliance Officer must demonstrate a commitment to continuing professional development by investing at least 10 hours annually in AML-related training. This may include industry-specific training and workshops offered by the GCB.

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The Compliance Officer should have knowledge of Curaçao laws, including NOIS and NORUT, as well as AML regulations issued by the GCB. Familiarity with screening against EU and OFAC sanctions lists is also required.

 

  1. Scope of Responsibilities

The operator must formally designate a senior officer at the management level as responsible for detecting and deterring money laundering and terrorist financing. This AML/CFT Compliance Officer should have timely access to customer identification data, Customer Due Diligence (CDD) information, transaction records, and other relevant data, and must be able to act independently.

 

The Compliance Officer is responsible for:

  • Designing and implementing the AML program.
  • Ensuring compliance with Curaçao laws and regulations regarding money laundering and terrorist financing.
  • Reviewing adherence to the casino’s policies and procedures.
  • Organizing staff training sessions on compliance-related issues.
  • Analyzing transactions and identifying those subject to reporting under the Ministerial Decree on Indicators for Unusual Transactions.
  • Reviewing internally reported unusual transactions for completeness and accuracy.
  • Maintaining records of both internally and externally reported unusual transactions.
  • Design an internal procedure about when reporting of unusual transactions will lead to blocking/ freezing of user accounts
  • Conducting further investigations into unusual transactions if necessary.
  • Preparing external reports on unusual transactions.
  • Making necessary changes to the AML program.
  • Staying informed about local and international developments related to money laundering and terrorist financing and suggesting improvements to management.
  • Preparing periodic reports on the casino’s efforts against money laundering, terrorism financing, and proliferation financing.

 

Conflict of Interest

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The role of Compliance Officer must not be combined with any other function that could lead to a conflict of interest or compromise the independence of the compliance function. The Compliance Officer role cannot be combined with the functions of UBO, CEO, CFO, COO, Casino Manager, Slot Manager and other operational functions. Additionally, it should be separate from the internal audit function.

 

Exercising of Functions in Other Jurisdictions

An individual appointed as a Compliance Officer for a Curaçao entity may also serve as an MLRO in a foreign jurisdiction, provided they have sufficient time and resources to fulfill all roles effectively.

 

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Outsourcing

The GCB permits the outsourcing of the compliance function to a reputable third party. The CV of the responsible manager must be submitted, detailing their experience and education levels. The operator should be able to provide the outsourcing contract upon request for evaluation by the GCB.

Any one person cannot represent more than 10 operators in the role of compliance function. This limit also includes similar roles in foreign jurisdictions. In specific cases, the GCB may contest this maximum given the size of the serviced operators.

Please note that the licensed operator remains responsible for ensuring the proper execution of the compliance function.

 

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Transitional Arrangements

The GCB expects that both current and newly appointed Compliance Officers in the gaming sector will adhere to these guidelines.

If existing Compliance Officers of licensed operators do not meet one or more requirements at the time of introduction, some adjustment time will be allowed. The GCB expects the operator to comply with item 3 for its compliance officer right away. For items 5 and 6 the operator will have up to six months to comply with these requirements. Regarding item 4, competence, if the compliance officer is not compliant regarding experience and education levels, the licensed operator is awarded a maximum of 1 year to bring the knowledge of the compliance officer up to par. In this case, the licensed operator should disclose a training plan for the Compliance Officer, which will be monitored by the GCB.

Operators that have applied for a GCB license but have not been granted a license as yet at introduction date, should make sure that the proposed compliance officer complies with these guidelines since the mentioned transitional arrangements will not apply.

 

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Exemptions

B2B licensees are not required to appoint a compliance officer as per the requirements issued in this guidance document.

 

Implementation Date

The implementation date is set for January 1, 2025

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