ComOps, a leading provider of strategy and operational support for the hospitality and gaming industries, is pleased to announce the promotion of George Polyard to Chief Operating Officer (COO) from Vice President, Customer Experience. In this role, George will oversee enterprise-wide operations, ensuring continued excellence in customer experience, employee engagement, and data-driven decision-making.

A dynamic leader with deep expertise in the gaming and hospitality sectors, George has been instrumental in driving operational improvements across ComOps’ portfolio of more than 50 casinos and hotels. His strategic approach to integrating guest and employee feedback has led to significant enhancements in customer satisfaction, workforce engagement, and overall business performance. He has led numerous successful omnichannel CX implementations, including for a 3,600-room luxury integrated resort and the seamless migration from a legacy platform for a 16-property international luxury hotel brand. His innovative feedback programs have also driven significant improvements, including a 29% quarterly increase in Net Promoter Score (NPS) at one property. Additionally, George was instrumental in administering more than one million guest and employee surveys for ComOps clients, turning a treasure trove of data into actionable insights for hotels and casinos.

“George has made a tremendous impact for our clients, and we are excited to see him grow into this senior leadership role,” said Robert Levine, CEO of ComOps. “His ability to blend data-driven insights with operational strategy has transformed how we approach customer and employee experiences. As COO, he will play a critical role in advancing our mission to deliver exceptional results for our partners.”

George began his career training as a chef at The Culinary Institute of America, followed by five years in rooms division leadership at Four Seasons Hotels & Resorts. He then spent four years as a Senior Executive Trainer with Forbes Travel Guide, focusing on elevating the customer experience at over 150 luxury properties worldwide. Prior to joining ComOps, George served as a Senior Solutions Consultant for Medallia, assisting enterprise-level organizations in developing customer and employee experience solutions. George holds a bachelor of science in hotel administration from University of Nevada-Las Vegas.

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