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VGCCC Fines Bookmaker MintBet $100,000 for Repeat Breaches of its Responsible Gambling Code of Conduct

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The Victorian Gambling and Casino Control Commission (VGCCC) has fined Victorian registered bookmaker MintBet $100,000 for repeated breaches of its Responsible Gambling Code of Conduct (Code) in relation to extended periods of gambling by a customer. The customer gambled through their online account with MintBet for 35 hours in a period of approximately 50 hours.

By the end of the customer’s betting period, they had placed 327 bets and lost $31,149.

The Commission found that MintBet did not stop accepting bets from the customer despite the customer displaying indicators of distress that may be related to problem gambling, as required by their Code.

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MintBet closed the customer’s account only when the customer actively identified they were experiencing harm from their gambling.

The Commission also found that although MintBet had some systems in place to ensure vulnerable individuals do not experience a loss of control from their gambling, they were inadequate, also breaching a requirement of their Code.

In addition to issuing a fine, MintBet will be required to respond to the VGCCC about what improvements it will be making to its systems and processes. The VGCCC will consider MintBet’s response and determine whether further action might be necessary.

VGCCC Deputy CEO Scott May said: “Victorian gambling providers must comply with their responsible gambling codes of conduct. They exist to protect people from gambling harm. Even if accepting bets online, providers must monitor for and intervene when customers are displaying indicators of distress. Gambling for an extended period is a key indicator of distress that may indicate problem gambling. There are serious consequences for any gambling provider that fails to comply with their own responsible gambling code of conduct. We won’t tolerate it.”

The post VGCCC Fines Bookmaker MintBet $100,000 for Repeat Breaches of its Responsible Gambling Code of Conduct appeared first on European Gaming Industry News.

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Australia

IAG’s Andrew W Scott Announced as Latest Conference Chair for 2025 Regulating the Game Conference in Sydney

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Leading gambling law and regulation conference Regulating the Game has announced IAG’s Vice Chairman and CEO Andrew W Scott as the second Conference Chair for its 2025 edition, to be held in Sydney from 10 to 13 March 2025.

With extensive expertise in the gaming sector, Andrew brings a wealth of knowledge and insight to the conference, guiding discussions and engaging participants in critical industry topics.

His career in the gaming industry spans nearly four decades, during which he has established himself as a media publisher, commentator, and journalist. He founded Macau gaming media and events company O MEDIA in 2009, of which Inside Asian Gaming is the flagship publication.

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On 7 October 2024 at Global Gaming Expo (G2E) in Las Vegas, Inside Asian Gaming and US-based gaming publication CDC Gaming announced a merger expected to complete on 31 December 2024. From 1 January 2025 the two companies will combine under a newly founded corporate parent, Complete Media Group, with Andrew at the helm as CEO. The newly merged group will cover the gaming industry in the Middle East, all of Asia, Australia and New Zealand, the Pacific, the US, Canada and Latin America.

Andrew has led numerous social and professional industry events including the Asian Gaming Power 50 Black Tie Gala Dinner, the IAG Academy Summit and the IAG Academy IR Awards.

Expressing his enthusiasm for the role, Andrew said: “I’m delighted to chair a day at the Regulating the Game Conference. This event is a crucial platform for advancing important conversations in the gaming industry, particularly in the Australia and New Zealand markets, and I look forward to contributing to discussions that shape the future of regulation and innovation.”

Paul Newson, Principal at Vanguard Overwatch, added: “We are thrilled to have Andrew join us as a Conference Chair. His vast industry experience and global perspective will be invaluable in fostering insightful discussions at the 2025 conference.”

The Regulating the Game conference is a flagship event that aims to bridge the gap between regulators, industry professionals and stakeholders. The conference is dedicated to introducing expert content, inspiring discussion and debate about policy and sector issues, and driving innovation to support efficient and effective gambling regulation. Now in its fifth edition, Regulating the Game continues to attract speakers and attendees from around the world, solidifying its status as a pivotal event for those shaping the future of the industry.

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Australia

Crown Fined $2 Million for Self-exclusion Breaches

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The Victorian Gambling and Casino Control Commission (VGCCC) has fined Crown Melbourne $2 million for allowing 242 people who had self-excluded from gambling to place bets at the casino over an 8-month period between October 2023 and May 2024.

VGCCC Chair Fran Thorn said: “It is an offence under the Casino Control Act 1991 (Vic) to allow an excluded person, including anyone who has self-excluded, to enter, remain or gamble in the casino. It also contravenes Crown Melbourne’s obligation to protect people at risk of gambling harm.

“Those who self-exclude must be able to trust that gambling providers will take all reasonable steps to enforce their decision to avail themselves of this harm prevention initiative.

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“By allowing people who have self-excluded to enter the casino and gamble, Crown has put them at risk of experiencing further gambling harm. However, it is also clear that a number of these self-excluded patrons are going to considerable lengths to avoid detection and break their exclusion requirements.”

The self-exclusion breaches were detected through VGCCC’s ongoing monitoring of the casino’s operations. The Commission determined the breaches were due to system and control failures rather than deliberate or egregious disregard by Crown of its regulatory obligations.

“Accordingly, the Commission has issued a direction to Crown to engage an independent expert to assess the effectiveness of, and make recommendations for improving, the management of its self-exclusion program. In due course, Crown will be required to implement the independent expert’s recommendations,” Ms Thorn said.

In April this year, the Commission directed Crown Melbourne to implement a transformation plan to continue its reform and remediation following the findings of the Finkelstein Royal Commission.

The Commission acknowledges Crown has taken some steps to strengthen its controls for policing exclusion orders, and introduced measures to improve its monitoring activities, physical security, use of technology and training of staff.

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“The VGCCC is committed to ensuring Crown continues its reform efforts,” Ms Thorn said.

The post Crown Fined $2 Million for Self-exclusion Breaches appeared first on European Gaming Industry News.

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Jamieson O’Reilly to Deliver Keynote at Regulating the Game 2025 Sydney

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The organisers of Regulating the Game 2025 have announced that Jamieson O’Reilly, CEO and Lead Hacker at Dvuln, will deliver a keynote titled “Oceans 11 Downunder: How I Hacked Australia’s Two Biggest Casinos (Legally)” at the 2025 edition of the conference in Sydney.

The organisers said: “In this eye-opening keynote, Jamieson will take attendees behind the scenes of how he legally hacked into two of Australia’s largest casinos, uncovering serious vulnerabilities in their digital infrastructure. Casinos are known for their robust security measures, but as they increasingly rely on interconnected systems and digital processes, new vulnerabilities emerge that even the most fortified establishments must contend with.”

Mr O’Reilly added: “When most people think of a casino, they think of high security, underground vaults, and an overall intimidating complexity. But with great complexity comes great security consequences. It’s easy to think of a casino as one big money-making machine. But the reality is, under the hood, casinos are run by many individual moving parts, all relying on each other equally to function.”

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O’Reilly’s talk will delve into the specific techniques he used to breach these casinos’ defences, exposing weaknesses in their systems, surveillance networks, customer databases and backend operations. Although both casinos have since patched the vulnerabilities, Jamieson’s experience highlights the broader challenges facing the gaming industry in the digital age, where the expanding attack surface presents real risks.

Paul Newson, event organiser and Principal at Vanguard Overwatch, said: “With his incredible experience in ethical hacking and cybersecurity, Jamieson’s keynote is set to be a highly anticipated session of the conference. His revelations about how he legally breached the security of two major casinos provide crucial lessons for the entire gambling sector.

“As the industry becomes more digitally interconnected, understanding the risks and learning how to defend against cyber threats is more important than ever.”

As a leader in offensive security, he has conducted countless red team exercises and adversary simulations against some of the hardest targets in the world, from banks and casinos to government agencies, to test their resilience against Advanced Persistent Threats (APTs).

His expertise helps organisations uncover critical vulnerabilities and build robust defences against highly skilled attackers.

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Jamieson is a member of the CREST Approved Australasia Council, underscoring his leadership in the cybersecurity community in addition to this, Jamieson is also a co-author of the post-quantum encryption specification PPQM, demonstrating his knowledge in advanced cryptography and defensive security.

His keynote will not only offer an insider’s view into casino security vulnerabilities but will also provide practical insights into how businesses can strengthen their defences against ever-evolving digital threats. The session is essential for anyone in the gaming sector looking to safeguard their digital infrastructure in a connected world where no system is truly secure.

The post Jamieson O’Reilly to Deliver Keynote at Regulating the Game 2025 Sydney appeared first on European Gaming Industry News.

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