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VGCCC Fines Bookmaker MintBet $100,000 for Repeat Breaches of its Responsible Gambling Code of Conduct

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The Victorian Gambling and Casino Control Commission (VGCCC) has fined Victorian registered bookmaker MintBet $100,000 for repeated breaches of its Responsible Gambling Code of Conduct (Code) in relation to extended periods of gambling by a customer. The customer gambled through their online account with MintBet for 35 hours in a period of approximately 50 hours.

By the end of the customer’s betting period, they had placed 327 bets and lost $31,149.

The Commission found that MintBet did not stop accepting bets from the customer despite the customer displaying indicators of distress that may be related to problem gambling, as required by their Code.

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MintBet closed the customer’s account only when the customer actively identified they were experiencing harm from their gambling.

The Commission also found that although MintBet had some systems in place to ensure vulnerable individuals do not experience a loss of control from their gambling, they were inadequate, also breaching a requirement of their Code.

In addition to issuing a fine, MintBet will be required to respond to the VGCCC about what improvements it will be making to its systems and processes. The VGCCC will consider MintBet’s response and determine whether further action might be necessary.

VGCCC Deputy CEO Scott May said: “Victorian gambling providers must comply with their responsible gambling codes of conduct. They exist to protect people from gambling harm. Even if accepting bets online, providers must monitor for and intervene when customers are displaying indicators of distress. Gambling for an extended period is a key indicator of distress that may indicate problem gambling. There are serious consequences for any gambling provider that fails to comply with their own responsible gambling code of conduct. We won’t tolerate it.”

The post VGCCC Fines Bookmaker MintBet $100,000 for Repeat Breaches of its Responsible Gambling Code of Conduct appeared first on European Gaming Industry News.

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Australia

TQG Lottery Solutions Operates Australia’s Newest Lottery

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4D Lotto is a new regulated online lottery in Australia. With the games 2D Red or Black, 3D, 4D Classic and 5D the Lottery offers a fast gaming experience and the chance to win more prizes. With this, 4D Lotto is opening a completely new range of games for millions of Australians. These games are very successful in Asia and particular in the US.

For TQG Lottery Solutions, it was once again a confirmation of its product strategy. The new games 2D Red or Black, 3D, 4D Classic and 5D are implemented directly via the game configurator in the lottery management system TQG- LotterySuite. No programming is needed and the quality and performance are given. And the total project could be handled remotely.

The Player Account Management (PAM) was expanded to include specific customer requirements and Australian specifications. For example, a new payment provider and a specific auditing system for the Gambling Authority were integrated.

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Thanks to the mobile-first approach, players now have access to a user interface optimized for smartphones. Fast payment via Apple Pay and Google Pay are just as much a matter of course as the provision of apps in the Apple Store and Google Play Store.

The entire system has been certified by an external auditor in accordance with the requirements of the Australian Gambling Authority.

“It was very important for us to select an experienced technical service provider that has a high level of expertise in the lottery market and can adapt flexibly to our requirements. The collaboration has confirmed that our decision was absolutely right,” Tatt Ghee Saw, Director of 4D Lotto, said.

“This is an important milestone for TQG. The TQG-LotterySuite has once again confirmed itself as a lottery platform and we are now also represented outside Europe with our range of services. We are proud of our product offering and the TQG team,” said Karsten Hagemeister, COO of TQG-LS and responsible for business development.

The post TQG Lottery Solutions Operates Australia’s Newest Lottery appeared first on European Gaming Industry News.

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Australia

New Harm Minimisation Measures for Pubs and Clubs with Gaming Machines Come into Effect in New South Wales

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Pubs and clubs in New South Wales with gaming machines are now required to comply with important new measures intended to embed a culture of harm minimisation in venues to support people at risk of gambling harm.

Venues with more than 20 gaming machines now need to have a dedicated Responsible Gambling Officer (RGO) on duty while gaming machines are in operation.

Under the changes, licensed venues are also banned from placing any signage or advertising relating to gaming machines either on, or visible from, an Automatic Teller Machine (ATM) or EFTPOS terminal.

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Any sign that advertises or gives direction to ATMs or EFTPOS terminals will also not be allowed to be visible from a gaming machine or any part of a gaming area.

Venues will be given a month’s grace period to ensure they are compliant with the new ATM signage rules before enforcement activity commences in August.

The NSW Government has consulted industry and stakeholders on the new requirements.

Venues will be responsible for identifying and training suitable staffs to fulfil the role of Responsible Gambling Officers, who will help identify and support patrons displaying concerning gambling behaviour, make referrals to gambling support services and facilitate requests for self-exclusion.

The number of officers required to be on duty will be scaled depending on the number of gaming machine entitlements a venue has.

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Venues will also be required to keep a Gambling Incident Register to record details of occurrences including where a patron displays behaviour that indicates they are at risk of, or experiencing gambling harm, and any requests for self-exclusion.

Further changes will be rolled out from 1 January 2025, when all ATMs must:

  • Be located at least five metres from the entry to a gaming room or area where gaming machines are located.
  • Not be visible from:
    • The entry to a gaming room, or area or room where gaming machines are located.
    • A gaming machine.

Liquor & Gaming NSW inspectors have already commenced visiting venues across the state to ensure they are aware of the new 1 July obligations, and will be providing further guidance to industry about the changes that apply from 1 January 2025.

Minister for Gaming and Racing David Harris said: “We know that gaming machines represent the most serious risk of gambling harm, impacting individuals and their loved ones.

“The NSW Government is committed to implementing gambling reform to reduce these harms, including this introduction of Responsible Gambling Officers in pubs and clubs, and changes to the placement and visibility of ATMs in venues.

“Responsible Gambling Officers will work to identify those patrons most at risk, or who are already experiencing gambling harm, check on their wellbeing and help refer them to support services if required.

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“Having cash dispensing facilities further away from gaming machines encourages a clean break in play for patrons who may be losing track of what they are spending.

“We’ll be monitoring compliance in these areas closely to see if we need to look at strengthening harm minimisation laws even further.”

The post New Harm Minimisation Measures for Pubs and Clubs with Gaming Machines Come into Effect in New South Wales appeared first on European Gaming Industry News.

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Australia

Alison Taylor to Speak at Regulating the Game 2025 in Sydney, Bringing Expertise in Ethical Business Practices

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The Regulating the Game conference has announced that Alison Taylor, Clinical Associate Professor at NYU Stern School of Business and Executive Director of Ethical Systems, will be a keynote speaker at its 2025 edition in Sydney. Her expertise in ethical business practices and her perspectives on navigating turbulent times are expected to add “significant” depth to this year’s event, according to organisers.

Alison Taylor is the author of the book Higher Ground: How Business Can Do the Right Thing in a Turbulent World, while her work at NYU Stern School of Business and Ethical Systems has positioned her as a leading voice in ethical business practices. Taylor’s insights on ethics and integrity in business have been “highly sought” after, said organisers, making her a “prominent” figure in both academic and professional circles.

Paul Newson, Principal at Vanguard Overwatch, expressed his enthusiasm about the lineup for the 5th edition of the conference: “With thought leaders like Alison Taylor sharing their unique perspectives, our attendees are guaranteed to gain invaluable insights and be deeply inspired.

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“We have a history of delivering unmatched speaker line-ups and content, spanning critical themes and issues confronting regulators and the sector. It has become a must-attend event for regulatory and industry professionals and essential for operators committed to securing an innovative, thriving, and sustainable industry.”

“Our inaugural call for speakers is receiving strong interest and we encourage sector leaders, regulators, policymakers, manufacturers, compliance and forensic experts, industry professionals, clinicians, researchers, academics, and thought pioneers to apply to speak at the conference in March next year,” a press release noted.

Further, organisers added: “We believe it’s crucial for all stakeholders to engage and participate in the public square, contributing knowledge and insights, and hearing diverse perspectives to best inform public policy thinking and discussions. This engagement helps influence robust regulatory settings that deliver effective industry supervision while facilitating the conditions for a safer, invigorated, and sustainable sector.”

Registration for the conference opens in August.

The post Alison Taylor to Speak at Regulating the Game 2025 in Sydney, Bringing Expertise in Ethical Business Practices appeared first on European Gaming Industry News.

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