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International Casino Conference to provide exclusive insight on history-making acquisition of Palms Las Vegas in keynote presentation

The International Casino Conference, which takes place on Monday 6th February and serves as a curtain-raiser to ICE London (7th-9th February) will feature a total of 150 industry thought leaders delivering invaluable insight and informed opinion covering gaming politics, emerging markets, regulation, entertainment spend, the experience economy as well as exclusive insights on the major casino development projects making the industry headlines.
Cynthia Kiser Murphey, General Manager, Palms Casino Resort Las Vegas and Laurens Vosloo, CEO San Manuel Casino will be among the global thought leaders sharing their experience in relation to the April 2022 opening of the Palms Casino Resort by the San Manuel Gaming & Hospitality Authority, an opening which took place just 132 days after receiving the licence to operate.
Ahead of the keynote presentation taking place at ICC Laurens Vosloo, Management Committee Member, San Manuel Gaming & Hospitality Authority and Chief Executive Officer of the San Manuel Band of Mission Indians said: “Owning a casino resort in the entertainment and gaming mecca of Las Vegas was a long-term vision realised as part of the Tribe’s investment and diversification strategy. At the International Casino Conference, we will be sharing the story of the San Manuel Band of Mission Indians and how they made history by becoming the first Native American tribe to wholly own and operate a casino resort in Las Vegas.”
He added: “The San Manuel Tribe is known for their generosity and contributions to building-up communities as a way of showing their gratitude for the kindness that others showed them throughout their journey to self-reliance and sovereignty.
“The journey of the San Manuel Band of Mission Indians through time to become one of Southern California’s leading employers and their history-making acquisition of Palms involved many discoveries along the way. Providing for the community is at the heart of the Tribe’s values, including creating jobs for 1,200 team members, 50% of whom were returning Palms team members.”
Reflecting on the huge logistical challenges of preparing such an iconic hospitality venue, Cynthia Kiser Murphey, General Manager, Palms Casino Resort Las Vegas, commented: “Our team opened Palms in less than four months —a period which included sourcing, hiring, and training 1,200 exceptional team members; overcoming strategic sourcing and supply chain issues and dealing with unknowns that we encountered as the first Tribal entity to own and operate a casino resort in Las Vegas.
“We are grateful that so many original Palms team members re-joined our team at opening. Team members expressed their desire to return because of the magic they feel when working here together. Their energy and enthusiasm are the reasons Palms continues to thrive.”
Since opening, Palms has established a reputation for delivering exceptional service to guests. Cynthia Kiser Murphey confirmed: “The property was fully renovated in 2019 so our guests will find stunning guestrooms and suites, including ten iconic themed suites; the one and only Ghostbar ultra lounge with breath taking views of the Las Vegas Strip; delicious dining options including the award-winning Scotch 80 Prime steakhouse; Vetri by renowned chef Marc Vetri; Mabel’s BBQ from famed Chef Michael Symon and so much more. Hospitality is a hallmark of the Tribe and put into practice at Palms where team members strive to go above and beyond to ensure guests have fun and enjoy their visit to its fullest.”
She concluded: “We are also thankful for the San Manuel Gaming & Hospitality Authority’s vision and the opportunity to create positive change in the Las Vegas community. Their contributions in the community are making it stronger and more resilient. They truly are an amazing organization to work for.”
For more information on the International Casino Conference taking place at ICC Capital Suite, ExCeL London: www.icelondon.uk.com/ice-vox/international-casino-conference
ICE London, 7th – 9th February, ExCeL London, is the biggest b2b gambling industry event in the world and features games creators, distributors, operators, retailers, innovators, trade associations, strategic bodies and regulators – representing every gaming vertical. To join the global gaming community and gather ideas, connect with like-minded industry peers and identify new opportunities visit: www.icelondon.uk.com
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MixRift Appoints Former Meta VP Ingrid Cotoros to Board of Advisors to Accelerate Mixed Reality Gaming Innovation

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MixRift Appoints Former Meta VP Ingrid Cotoros to Board of Advisors to Accelerate Mixed Reality Gaming Innovation

The post MixRift Appoints Former Meta VP Ingrid Cotoros to Board of Advisors to Accelerate Mixed Reality Gaming Innovation appeared first on Gaming and Gambling Industry in the Americas.
CRM for online casinos
Getting to Know Incline Gaming Marketing with Chief Commercial Officer Jo Dennis

Incline Gaming Marketing is redefining how gambling brands scale and succeed worldwide. Founded by industry veteran Peter Laverick, the agency delivers end-to-end digital marketing services across user acquisition, CRM, and creative. In this interview, CCO Jo Dennis explains how Incline acts as an extension of operators’ in-house teams, helping them acquire players, boost retention, and compete globally.
Incline Gaming Marketing. Tells us what we need to know about the business.
Incline Gaming Marketing (Incline) is a full-service digital marketing partner dedicated exclusively to the regulated gambling industry. We’re not just a supplier of campaigns or assets, we run marketing operations end-to-end for our partners, functioning as an extension of their in-house team.
Our expertise spans user acquisition, CRM, and creative, delivered by specialists who’ve worked inside top operators and suppliers. With offices in San Francisco, Philadelphia, and London, we provide market-specific strategies and execution for brands in North America, Europe, Africa, Australia, and beyond.
Founded by industry veteran Peter Laverick in 2020, Incline is part of The Conexus Group alongside Pentasia (recruitment) and Partis (strategy and M&A). Our partners range from household-name operators to ambitious new entrants, all looking for a team that can step in, own the process, and deliver measurable results from day one.
Who are the main players running the business day to day?
Peter Laverick, our CEO and founder, has led marketing at some of the industry’s biggest names, including BetVictor, Aristocrat, and PlayStudios. Chief Commercial Officer Jo Dennis joined through our acquisition of Random Colour Animal in 2024 (RCA was originally founded in 2018) and brings more than 25 years in brand and marketing strategy.
Chief Marketing Officer Oren Langburt has over 15 years’ experience in real-money gaming, including leading marketing at FanDuel. VP Partner Success Haig Sakouyan is a 20+ year industry veteran, ensuring our partnerships deliver beyond marketing.
Talk us through Incline Gaming Marketing’s core service offering.
We operate in three connected disciplines that together form a complete managed marketing service:
- User Acquisition (UA): We plan, execute, and optimise campaigns across Meta, Google, TikTok, Snapchat, Apple, and programmatic networks, managing multi-million-dollar budgets. As an approved Facebook Business Partner, we’ve been rated the most effective media buyer in North America’s online gaming sector, achieving a 99.9% efficiency score.
- Customer Relationship Marketing (CRM): Our CRM specialists handle the full player lifecycle — from onboarding and first-time deposit conversion to long-term retention and reactivation. We combine data-led segmentation with targeted offers and creative to grow lifetime value while controlling bonus spend.
- Creative: We produce more than 1,000 assets per month, from brand identities and websites to broadcast-quality TV spots, slot game creatives, supplier content packs, and conference materials. All creative is performance-driven and integrated into UA and CRM campaigns for maximum impact.
When combined, these services allow us to act as a partner’s complete marketing department – – strategy, execution, and optimisation under one roof.
Which markets are you focused on? Are you pushing into any new regions?
We built our reputation in North America, where we work with leading land-based and online operators across casino, sportsbook, lottery, social gaming, and daily fantasy sports. We now deliver integrated managed services in Canada, the UK, continental Europe, Africa, and Australia, tailoring each approach to local regulations, player behaviours, and market dynamics.
For many partners, this means we handle all marketing in new markets from day one – avoiding the time and cost of building a local team – and then continue as their long-term, embedded marketing function.
Why are your services particularly valuable to operators in the current industry climate?
Player acquisition costs are rising, retention is harder than ever, and regulatory pressure is mounting. Building and managing an in-house team with the full range of skills required – from media buying to lifecycle marketing to creative production – is expensive and slow.
Incline solves that. We provide an instant, proven marketing department with deep gambling expertise, multi-channel capabilities, and global reach. Our managed services model means we don’t just advise, we execute, optimise, and deliver results. Whether launching in a new jurisdiction or scaling in a mature one, we know the levers to pull for sustainable growth.
What can we expect from Incline in the second half of the year?
We’re deepening our presence in Europe, Africa, and Canada while cementing our leadership in North America. Several major launches and brand refresh projects are underway, alongside scaled acquisition and retention campaigns for our long-term partners.
Our focus remains the same — provide operators and suppliers with a high-performing, fully managed marketing function that delivers measurable results faster, and with more certainty, than building it in-house.
The post Getting to Know Incline Gaming Marketing with Chief Commercial Officer Jo Dennis appeared first on Gaming and Gambling Industry in the Americas.
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