Compliance Updates

ANJ Warns Operators Over Refusing Bets

Published

4 years ago

October 28, 2021

Reading Time: < 1 minute

French gambling regulator L’Autorité Nationale des Jeux (ANJ) has announced that it has received complaints from players over sports betting operators refusing to take the bets they wanted to place.

The regulator has now issued a document clarifying that operators cannot refuse bets unless they have a legitimate reason recognised under article L. 121-11 of the French Code of Consumption.

Legitimate reasons according to the law include a customer being underage, having self-excluded or playing excessively.

It noted that article L. 121-11 of the French Code of Consumption prohibits companies from refusing to provide a service to a consumer. The article does not specifically mention gambling and the ANJ recognised that context had to be taken into account.

However, it said that operators could be fined up to €1500 for refusing a service without legitimate reason, increasing to €3000 for repeat breaches.

It also said that the refusal of bets could be considered deceptive marketing tactics under Article L. 121-2 of the French Code of Consumption. Under that legislation, offenders could receive a fine of €300,000 and up to two years in prison.

bingo

The Swedish Bingo Association Receives a Reprimand for Lack of Information in Bingo Halls

Published

6 hours ago

April 17, 2026

Wladimir P.

the-swedish-bingo-association-receives-a-reprimand-for-lack-of-information-in-bingo-halls

The Swedish Gambling Authority has reviewed how licensees comply with the requirements for information that must be available in bingo halls.

In its review, the Swedish Gambling Authority has checked whether the licensee complies with the information responsibility in bingo halls. Among other things, the licensee’s contact details and gaming responsibility information must be easily accessible.

The Swedish regulator has found information deficiencies in two bingo halls: Idrottens Bingo in Linköping and Bingoringen in Karlskoga. The Spelinspektionen has also alerted the Swedish Bingo Association regarding the information deficiencies at these two bingo venues.

The post The Swedish Bingo Association Receives a Reprimand for Lack of Information in Bingo Halls appeared first on Eastern European Gaming | Global iGaming & Tech Intelligence Hub.

Addiction Prevention Fund

KSA Funds Five New Gambling Harm Prevention Projects

Published

1 day ago

April 16, 2026

Wladimir P.

ksa-funds-five-new-gambling-harm-prevention-projects

The Dutch Gambling Authority (KSA) has allocated funding to five new strategic projects dedicated to preventing and reducing gambling-related harm.

Gambling harm can have major consequences for the individuals themselves, their environment and society as a whole. Research shows that 20% of Dutch people who gamble are at moderate or high risk of gambling addiction. By focusing on prevention, early detection and support, problems can be prevented from developing into serious debt, addiction or mental health issues. The projects are being carried out by the Anonymous Gamblers Foundation and the Gamblers’ Environment Foundation, the Dutch Association for Psychiatry, the Trimbos Institute and the Naast Foundation.

With a grant from the Addiction Prevention Fund, the Anonymous Gamblers and Gamblers’ Environment (AGOG) foundation can train new group facilitators and invest in professional development. In addition, AGOG is exploring the possibilities for digital peer support meetings. This could offer a solution in regions where there are no physical AGOG groups yet, or for people who are unable to attend meetings on location.

The Dutch Association for Psychiatry (NVvP) is receiving funding from the Addiction Prevention Fund for the development of a guideline for the treatment of gambling and gaming addiction. NVvP guidelines contain recommendations for the medical practice of healthcare professionals. This new guideline follows up on one of the recommendations of the National Rapporteur on Addictions (NRV) from the report “Gambling with Health”.

The Trimbos Institute has launched two pilots exploring the theme of gambling, also funded by the Addiction Prevention Fund. The Growing Up in a Promising Environment (OKO) programme is exploring whether it can contribute to preventing gambling behavior among young people. To this end, a literature review is being conducted, monitoring data analysed, appropriate interventions sought and discussions held with municipalities and local partners. Additionally, within the alcohol, drug and medication policy, it is being explored how employers can prevent gambling behavior in the workplace and how they can better refer employees with emerging problems to help.

Stichting Naast receives a subsidy to provide webinars, individual counseling, and newsletters for loved ones of people with a gambling addiction. On helpmijndierbareisverslaafd.nl, they publish additional information about gambling-related harm. This aligns with the OpenOverGokken.nl platformme. The goal is to effectively connect the information and helplines of Stichting Naast and OpenOverGokken, ensuring clear referrals between them. This creates a recognisable pathway for loved ones seeking help, advice or a listening ear.

Through the funding of these projects, the KSA, together with partners, focuses on early detection, prevention, improved care and support for gamblers and their loved ones. In doing so, work is being done simultaneously on multiple fronts to prevent gambling harm and limit its consequences. The resources for the aforementioned projects come from the Addiction Prevention Fund (VPF). Managed by the KSA since 2021, this fund is financed via an additional gambling levy for providers of high-risk gambling.

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Arizona Department of Gaming

Arizona Department of Gaming Launches On-Demand Responsible Gaming Training

Published

1 day ago

April 16, 2026

GamingAmericas.com

arizona-department-of-gaming-launches-on-demand-responsible-gaming-training

The Arizona Department of Gaming has announced the release of its Responsible Gaming Training initiative, consisting of free, self-paced training in responsible gaming foundations. Training participants will learn the fundamentals of risks associated with gambling, including problem gambling, how problem gambling differs from positive play, and how to connect with others in the context of addressing problem gambling.

“Offering this responsible gaming training is about increasing knowledge, confidence, and skills that make a tremendous difference in improving the conversations and interactions we may encounter day-to-day. I’m excited to share information and resources about responsible gaming that promote a safer, more sustainable gaming environment – and I look forward to briefing community members on how to make this training work for them,” said Jessica Roza, Assistant Director of Government and Community Affairs.

To provide members of the media, stakeholders, and Arizonans the opportunity to become familiar with the newly released training resource, the Department invites all interested individuals to a live, virtual webinar on April 28, 2026, at 10am Arizona Time, hosted by Jessica Roza.

Responsible gaming is about ensuring that individuals who choose to play have the knowledge they need to make informed decisions and enjoy gaming as a form of entertainment. It emphasizes safety and prevention by sharing the risks associated with gambling, encouraging healthy play behaviors, and raising awareness of the treatment resources and support available for gambling disorder, which impacts three to four percent of Arizonans 21 and older. Gambling can take many forms, such as lottery, casino gaming, sports betting, bingo, raffles, office pools, and poker.

The training is organized into three self-paced phases, with optional continued learning quizzes at the end of each phase and a total of about three hours of content (depending on the trainee). Students may pause the training at any point and resume it later.

“For many years, responsible gaming training has served as a cornerstone of education for gaming industry employees, strengthening safety and promoting responsible entertainment across the state. Today, we’re excited to expand that impact by offering an on-demand training designed for anyone interested in deepening their understanding of responsible gaming—including those who may not currently participate in gambling, or work in the industry. This broader approach reflects our commitment to the Arizonans we serve,” Jessica Roza added.

The April 28 virtual briefing will preview the training resource, allow for audience question-and-answer, and conclude with actionable next steps for individuals to further the health and safety of their community.

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